Choices Caterham reviews

★★★★★ 1/5

Google

Attention tenants: If you’re already planning to rent a property through Choices, Stop and save your time and money. Their services are 💩 Choices don’t work in the interest of the tenants and they are only concerned about their rent. They simply close their eyes and ears whenever any issues are voiced. I’m struggling for 3 months now and they haven’t done anything towards resolution. Choices is not recommended at all, there are many better customers centric agent in the market. Please choose the right one. Trust me you’d regret your decision at some point. Shame on Choices.

Vashi · 22 July 2025

★★★★★ 1/5

Google

Having being with choice for 2years its unbelievable that's my deposit hasn't been returned to me since I left the property on Geneva road on the 20th of May, 5 dsys earlier than the date given to drop off the keys. I am a young widow with a 11 month old baby. When I lost my husband in February after the rent has been paid I contacted choices to let them know my situation and I paid rent for 2 month despite me struggling and just loosing my husband. I left the property clean to my best and even had one of the choices staff view the property in the 30th of Mya before the new tenant moved in. I spoke to the deputy manager Rachel at the redhill branch. Aaron at the croydon branch has been very amazing and I must say very professional as well. I am pleading for my deposit to be paid to my account so me and my son can have money to atleat stock up the house. I have been given the check out list, keys has been returned as requested and I have my receipt for the cleaning company that cleaned the property and the video has been sent to Rachel to view. Pls choices help a young widow and her son and release my deposit.

Emmanuela · 22 June 2025

★★★★★ 5/5

Google

We had the pleasure of working with Aaron George during our property search, and even though we ultimately didn’t find the right home with him, we felt it was so important to recognize the incredible effort and care he put into helping us. Aaron consistently went above and beyond for us. He was patient, attentive, and truly invested in our journey. He took the time to understand what we were looking for and worked tirelessly to explore every possible option. His communication was excellent, always keeping us informed and making us feel supported throughout the entire process. What really stood out was Aaron’s genuine kindness and commitment, he never made us feel like just another client. His dedication, integrity, and work ethic are unmatched, and we are truly grateful for his help. Thank you, Aaron, for everything!

Elizabeth · 22 June 2025

★★★★★ 5/5

Google

Great experience selling through Choices. Very responsive and good at progressing things often dealing with things late in the evening to get the job done. Nicola MacDonald and Grant Brown both worked on the sale and great job done by both.

Louise · 28 August 2025

★★★★★ 5/5

Google

Nicola McDonald, of Choices Estate Agents Croydon, found a purchaser quickly. Once the sale was agreed, Nicola followed up with the solicitors, the purchaser and me to keep the sale on track. The service provided was excellent.

Chris · 22 June 2026

★★★★★ 5/5

Google

Dan Skeggs and his team were a great help to us. We had our sale fall through once already but he was very communicative and supportive in what was a very unsettling time !! Can’t recommend him enough :)

Fiona · 26 July 2023

★★★★★ 5/5

Google

What really stood out was dedication and attention to detail. Micheal was always available to answer my questions, provide guidance, and offer valuable insights that made the entire process smooth and stress-free. Micheal negotiation skills were top-notch, helping me secure a great deal on a home that I absolutely love.

Habeebat · 22 September 2024

★★★★★ 5/5

Google

Nicola has been amazing throughout the entire process with her prompt and effective communication. She had a really good idea of the property right from the first viewing, which is rare to see in most estate agents. Was great working with her!

Rameshwar · 17 January 2025

★★★★★ 5/5

Google

I sold my property through Choices Croydon. Dan Skegg and Dan Norris were very professional and supportive, providing honest feedback, clear communication and regular updates throughout the sales process. Very impressed by the service and highly recommend!

Dev · 31 August 2023

★★★★★ 5/5

Google

You guys are the best, most especially Aaron George. This guy deserves an accolade, brother. You are the best. I appreciate the new house at Geneva Road. Thanks.

Abdulahi · 22 June 2025

★★★★★ 5/5

Google

Daniel Norris from Choices Estate Agents was the agent for a house I purchased in Croydon They are prompt in their responses, extremely helpful, and have always been there when I needed them. I highly recommend their services to anyone.

Pravallika · 25 April 2023

★★★★★ 1/5

Google

Unbelievably Frustrating Rental Experience Choices estate agent deserves less than one star, but unfortunately, I can't go lower. My experience as a tenant with them has been nothing short of infuriating. Incompetence Beyond Belief: I can't fathom how a property management company can operate with such a staggering level of ineptitude. They not only failed to address maintenance issues promptly but managed to make simple tasks a nightmare. It's astounding how anyone with a shred of common sense could make the mistakes they did. Communication? What's That?: If I could rate their communication as zero stars, I would. They ignored my complaints, disregarded my requests, and left me in the dark at every turn. I felt like a low-priority annoyance instead of a paying tenant. Unprofessional Behavior: These so-called "property managers" were consistently late in responding to urgent issues, and their demeanor was dismissive at best. It's as if they were doing me a favor by reluctantly addressing their responsibilities. Hidden Fees Galore: Prepare for a barrage of unexpected fees. They conveniently forgot to mention these extra costs until the very last minute, leaving me feeling like they were swindling me every step of the way.I cannot emphasize enough how utterly disgusted I am with this estate agent as a rental tenant. My experience with them was a maddening rollercoaster of frustration and disappointment. Save yourself the headache, and don't even consider renting from these clowns. They're a disgrace to the property management industry. They will cheat you and give you the worst experience of your life. STAY AWAY !!!!!!

Varkey · 26 October 2023

★★★★★ 5/5

Google

It was a pleasure working with Aaron and Katie at Choices Estate Agents Croydon. Aaron gave me his word that he will get a perfect property for me, he kept to his promise to the later. His professionalism in real estate cannot be over emphasized. Aaron and Katie formed a formidable team that brought my dream home to reality, they made moving so seamless. With a team like them, one can do the journey of moving with relaxed mind. I appreciate you and all your teams greatly,

Amarachi · 17 April 2025

★★★★★ 5/5

Google

Nida and Sameer were very helpful, they are doing a great job. I recommend everyone to contact them if they need anything concerning letting. Thank you

Az · 22 June 2025

★★★★★ 5/5

Google

Such a helpful and friendly workforce. Made the buying process very easy for me. Dan Norris was amazing and even came out for me to view property again on a Saturday. All round very please with choices

Zoe · 25 May 2023

★★★★★ 5/5

Google

The staff were friendly and helpful, and very communicative. The process of buying was relatively painless and as smooth as could be expected. The only oddity to be aware of with Choices is their fee structure, with their fee notionally being paid by the buyer rather than the seller. I suspect it is intentional that this puts the fees in a sort of "no-man's land", with the seller seeing the fees as being paid by the buyer, and the buyer more likely making a total offer on the house and not being overly concerned about how it is split between the seller and the agent. Ultimately, it seems like the onus is on the buyer to make sure the fees are reasonable, rather than the seller. I found that in my case, they were not the cheapest, but also not the most expensive. Overall, I would be happy to buy through Choices again.

Steven · 9 September 2023

★★★★★ 5/5

Google

Dealt with CHOICES as a buyer. Always quick to respond, and sales progression were instrumental in pushing the purchase along, if perhaps a little over-zealous towards the end. Dan was helpful in arranging viewings & even in chasing a couple of outstanding issues after purchase

Stefan · 24 June 2022

★★★★★ 5/5

Google

Fantastic company, really helpful with helping me find a property. Micheal was the cherry on top of the excellent customer service, he was professional but with a personal touch, keeping me informed and satisfied throughout the process and readyto answerany questions thank Micheal.

Motunrayo · 22 September 2024

★★★★★ 5/5

Google

A big THANK YOU! to Choices Estate Agents for all their help with selling my late mum's house. Dan Skegg and the team were there for me every step of the way, always on hand to offer their assistance during the whole process.

Paul · 14 June 2022

★★★★★ 5/5

Google

A great estate agent So professional at all times and kept us informed of all pending viewings and if any changes . Estate agents we met all very polite and courteous and all showed great respect and empathy towards me in regards to my health issues . I would recommend them to anyone looking to sell or buy a property in the near future. Thanks to Vanessa ,Gabrielle and dan Great ,nice people and very professional at what they do . Made us feel safe always at this moment in time.PositiveResponsiveness, Professionalism

Tracey · 25 August 2021

★★★★★ 5/5

Google

Sameer is very helpful and a great guy to deal with. Very informative and easy to get on with. Thanks for your help!

T · 22 May 2025

★★★★★ 5/5

Google

Michal was very kind, friendly and easy to talk to throughout the process. He was helpful and kept me up to date with every step of the way. He’s a true asset to Choices. Thanks for all your help Michael.

Vanessa · 22 September 2024

★★★★★ 1/5

Google

Our experience with Choices After having a baby we decided we needed our flat to be fully managed and selected Choices as the agent we met was very helpful and reassured us that our property would be on the best hands. When the time came to sign the contract, we found that if we wanted full management we were forced to sign a Primary Tenancy Agreement with Choices themselves and they would sublet the property to the tenant. We were very worried about this arrangement but they said that was their only option, and at the time didn’t have bandwidth to start from the beginning again. That was a really bad decision. We started hearing from the neighbours that the tenants were a problem, inconsiderate and that they never knew who actually lived there. A,so the rent was always late, sometimes more than 2 weeks. After asking Choices a couple of times and them reassuring us, we still were not convinced due to the complaints and late payments and decided to give the tenants 2 months notice. We were told we couldn’t as the contract only allows you to give notice in the first six months then you’re literally locked in. The primary tenancy also forces you to pay all of Choices fees at the beginning of the contract which ends up being most of the first two months rent. Anyway after the first year ended, we assumed the tenancy would be month to month as they usually are. But it turns out that the Primary Tenancy Contract has no end date, and is perpetual! We were also extremely surprised to not get any rent the first month of the second year as Choices had front loaded the full fee of the year again!!! Even though the tenant had not renewed another year. After multiple arguments about this with Choices we got no where due to the Primary tenancy trap contract we had signed. Naturally the tenant have notice and moved our two months later. Choices would not refund the fees paid till the end of the year and said they would get us another tenant which would mean we’re locked in with them forever. We decided not to because of the disaster state we found the flat in. The tenants had sublet it to multiple people and even converted the living room into a bedroom without permission. They had installed doors, hangers on the wall, drilled into the ceramic of the walls In the bathroom, removed cupboards, and not reported major water leaks. When we asked Choices how this could happen under their full management watch, they said due to COVID they had done no inspections. When asked why they didn’t do video inspections or visited when the tenant was out they had no response. It cost us around £5000 to fix up the place. We only received the deposit of £1440 back 3 months after the tenants had left. Choices fees and the fix up costs, amd the time it stayed empty together basically wiped out a large portion of what we got from the flat in 14 months (pictures taken from an independent company for exit inventory)

Filipa · 23 February 2021

★★★★★ 5/5

Google

Sameer was really helpful with us looking at a property,from Croydon branch,very professional in what he was doing and new any questions we asked

Steven · 22 April 2025