Trusted Agent profile · Carlisle

Your Move Carlisle reviews

4.5

★★★★★ Excellent

338 reviews across 2 platforms

31-33 Fisher Street, Carlisle, CA3 8RF, CA3 8RF

Part of Your Move Property @ Cumbria, see every office.

Your Move's office in Carlisle, at 31-33 Fisher Street, is rated 4.5 out of 5 across 338 reviews on two platforms, including 169 Google reviews rated 4.8.

Google logo

4.8 / 5

169

Reviews on Google

This office

Trustpilot logo

169

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Carlisle office, from every platform, shown as written. First names only.

5/5

Trustpilot

I'm really grateful to the team at Your…

I'm really grateful to the team at Your Move on Leith Walk. Julie-Ann, Maija, and Ellie have all worked closely with us on selling our flat nearby. They've been lovely from the moment of stepping into our flat for valuation to today, towards the end of the process. We had a lot of questions throughout, and they were always patient and kindly took the time to explain or reassure. It's clear that within this team there's a lot of experience in selling property, spanning a number of years, and their expertise shines through naturally. It was also helpful that they could arrange other things for us, such as property solicitors, through Your Move's network.

Mrs · 8 December 2025

5/5

Trustpilot

Always an excellent service from the…

Always an excellent service from the guys in Perton branch.

Mrs · 21 September 2026

Agent replied · 10 October 2026

We're so happy to hear about your excellent experience with our team at the Perton branch. Thank you for your kind words! Regards, Your Move

5/5

Trustpilot

Recommend

Your Move has been used twice by the family in one year due to bereavement. The care, knowledge and overall service has been excellent. Would highly recommend and likely to use again within the next 6 months with a third property.

Lorraine · 24 September 2026

5/5

Trustpilot

Well done.

They got the job done and were easy to deal with.

John · 10 September 2026

Agent replied · 22 September 2026

We're so glad we could help and make things easy for you. We appreciate your kind words! Regards, Your Move

5/5

Google

From start to finish Your Move Carlisle have been exceptional. From Allison valuing to completion and in between with Helen, my sale was dealt with both professionally and warmly. Advice, guidance and help i received was second to none . It was very appreciated and much relied on. I would not hesitate to use again.

ELAINE · 20 September 2025

Agent replied · 22 September 2025

Elaine, thank you for your positive feedback, its very much appreciated and lovely for the team to be recognised. Sincere thanks Liz Bolger, Director.

5/5

Google

A little delayed in writing this, but we would like to say a huge thank you to Mel and the team at Your Move. The service was impeccable, right from the initial viewing to the speed of getting the house ready for us to move into. Everything was made so easy by Mel, from her high level of customer service, to her attention to detail and having everything right and ready first time. Could not fault the guys here and we would recommend you to anyone! Thanks again! D & D

Damion · 25 October 2019

Agent replied · 23 October 2024

It was our pleasure to find you both a new home. On behalf of the landlord we want to thank you for looking after the property & for making it a home. Many Thanks Melanie

5/5

Google

We used your move for the sale if our property. Would definetely recommend as the service was first class. Helen was so friendly and helpful she kept in touch with us throughout the whole process making sure we were up to speed and I know she did the same for our buyers. Cant thank her enough for making it feel a lot less stressful that I had someone to talk to who knew the process well.

Sarah · 24 October 2020

Agent replied · 23 October 2024

Your wonderful review is very much appreciated Sarah, it is lovely to hear that I was able to help you through every step your moving process. Wishing you all happiness in your new home.

5/5

Trustpilot

PERFECTION

All the staff were so happy a d helpful. We had a vast number of people looking round and they were 100% reliable with keeping us informed. I will strongly recommend them to anyone selling or buying a property.

JANE · 24 September 2026

5/5

Trustpilot

Excellent communication and very friendly!

We had a great experience with Your Move (Dundee branch). Robyn assisted us with our new rental and was extremely friendly and helpful. She was quick to respond to any inquiries we had and kept us updated throughout the entire process. She even checked in on our key exchange day. Finding an apartment was initially very stressful for us- working with Robyn at Your Move was a huge relief. We would definitely recommend and use them again!

Rachel · 11 December 2025

5/5

Google

Your Move Carlisle were excellent from start to finish. Good communication and Helen’s advice was invaluable when there was an issue with the survey. Thanks to the whole team for making sure my sale went through quickly and smoothly.

Liza · 25 June 2024

Agent replied · 23 October 2024

Thank you Liza, very much appreciated. We hope you enjoy your new home.

5/5

Google

Rachel Lowery was brilliant and really great to deal with. During the whole process Rachel constantly chased solicitors on my behalf, always updated me when promised and quickly responded to any queries I had - explained everything really clearly and always in a friendly manner too. Would definitely recommend!

Kevin · 28 November 2023

Agent replied · 23 October 2024

Thank you for the glowing review, Rachel was more than pleased to be able to guide you through your sale with ease. Wishing you all the best for the future.

1/5

Trustpilot

223 Beacon Road

223 Beacon Road, avoid vendors at all costs.

Mitchell · 2 September 2026

Agent replied · 22 September 2026

We’re sorry to hear how frustrating and disappointing this experience was, particularly after the time and money you had invested in the purchase. The decision to withdraw from the original sale was made by the vendor and was outside Your Move’s control. The property was subsequently relisted after we received new instructions from the vendor; this should not be taken as an endorsement of their earlier decision. While we fully understand your frustration with the vendor, we don’t feel this review accurately reflects the service provided by our branch. If you have concerns about how our team handled the sale, they would be happy to discuss them with you directly. Regards, Your Move

5/5

Trustpilot

The team were professional and…

The team were professional and supportive. Always on hand to deal with any enquiry we had. They did a fantastic job of showcasing our property so we have no hesitation in recommending them.

Chris · 14 October 2026

5/5

Google

Bought a house through your move and they’ve been nothing but helpful at every step of the process! Shout out to Helen who has gone above and beyond to help! Thanks so much to everyone for the help and support.

Sophie · 26 April 2024

Agent replied · 23 October 2024

Thank you very much indeed Sophie. We appreciate the feedback and wish you lots of happiness in your new home.

5/5

Google

Helen Rudd has been helping us with our house move and I couldn’t recommend her enough. Helen is extremely helpful and very friendly. Always a pleasure to speak to her! If there’s any information Helen doesn’t have, she is always more than happy to try and find out the answers. Thank you Helen for your patience and your amazing attitude. You have made things a lot easier especially for two first time buyers who don’t understand a lot of the process!!

Bryony · 24 October 2023

5/5

Trustpilot

We are 4 students finding a house to…

We are 4 students finding a house to rent for second year. Our estate agent Layla was really helpful and made the process really easy.

Sienna · 10 December 2025

5/5

Google

With reference to Carlisle branch I can only say that there professional approach and the manner in which they guided me through things was nothing short of incredible Thank you Jessica and Lauren

Isaac · 25 July 2024

Agent replied · 23 October 2024

Isaac Thank you for such a positive review. We do try our best and Customer Service is at the forefront of what we do, we are delighted you had such a great experience.

5/5

Trustpilot

My resent experience with your move in…

My resent experience with your move in Chatham has been excellent. In particularly with Mr Huck who has gone out of his way to be extremely Informative and Courteous throughout. Responding to out of hours emails and accepting mobile calls in evenings. I would recommend your move definitely

Anthony · 21 March 2025

5/5

Trustpilot

Great Customer Service

Just thought I mention the great customer service I received from Alison at the Dudley branch. She was polite, friendly and efficient in dealing with my enquiry. A pleasure to talk to

David · 2 October 2026

5/5

Trustpilot

Alder Road

I can’t thank the team at the Wallsend branch for all their support and help during the process of selling my mams house. Sarah the branch manager went above and beyond with emails and getting answers to questions. Harry picking the phone up Jess arranging viewings. Top class service from start to finish.

Jackie · 8 May 2026

5/5

Trustpilot

Your Move Beccles are excellent

Your Move Beccles are excellent. Kayleigh, Maddie and Olly are so professional and ensure updates are given promptly and guided us through the whole process stress fee. I would highly recommend 5* service.

David · 14 September 2026

5/5

Trustpilot

Fantastic

I have used your move several times and have always been efficient, quick and very helpful. Always easy to get hold of and nothing is ever a problem.

Penny · 14 October 2026

5/5

Trustpilot

Vicky and Sophie: If I could recommend anyone as the best…

If I could recommend anyone as the best professional, extremely polite, and truly wonderful estate agents, it would be Vicky and Sophie from Your Move Estate Agents in Whitton. I rented a flat in the beautiful Whitton area for more than nine years, and they took exceptional care of us throughout. Whether it was contract renewals, maintenance, or any other issue, everything was handled promptly, often on the very same day.

Iyob · 18 November 2025

5/5

Google

Helen at your move Carlisle has been amazing throughout us buying our first property, always at the end of the phone for any questions, nothing was an issue. Helen often checked in to see if there was anything she could help with and helped us speed the process throughout right to the very end. It's been a pleasure having Helen as our estate agent. Highly recommend going through your move.

Rachel · 25 October 2019

Agent replied · 23 October 2024

Thank you so much Rachel for the wonderful review, I am so pleased I was able to offer you both a helping hand & a little re-assurance throughout the purchase of your first home. Wishing you lots of happiness in your new home. Kind regards, Your Move Carlisle

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