Trusted Agent profile · Carlisle
★★★★★
332 reviews across 2 platforms
31-33 Fisher Street, Carlisle, CA3 8RF, CA3 8RF
Part of Your Move Property @ Cumbria, see every office.
Your Move's office in Carlisle, at 31-33 Fisher Street, is rated 4.5 out of 5 across 332 reviews on two platforms, including 169 Google reviews rated 4.8.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
TrustpilotSusan at YourMove Inverness
We have always had a really pleasant experience with Susan Black from Your Move Inverness. She has done our house visits several times now and is always very friendly, kind, and takes all of our concerns seriously and communicates effectively with us and our landlord. She is quick, efficient, and great at her job!
5/5
TrustpilotThe agents were friendly & informative…
The agents were friendly & informative from being to end, giving us their expertise & advice. I would highly recommend them.
We are so happy to hear our agents were friendly and informative, providing expertise and advice. We truly appreciate your high recommendation! Regards, Your Move
2/5
TrustpilotClueless no communication . POOR SERVICE
Viewed with clueless agent could not even take details . Made offer told they would come straight back 10 days later no communication ,and they have ni idea what is happening . I guess they are showing flat hopping for a higher offer or they just leave flats on right move for an advert
Hi Mark, sorry to hear of your experience. I've sent you a request for information. It would be great if you could let me know which branch this review refers to so we can feedback to them. Many thanks
5/5
TrustpilotProfessional and honest.
The staff were professional and kept us informed throughout our journey. They provided advice in a sensitive but honest manner.
We're so happy our team provided clear and sensitive guidance throughout your journey. We appreciate you sharing your positive experience! Regards, Your Move
5/5
GoogleJust wanted to say a big thank you to Jess and the letting team at the Carlisle branch. We have let our property three times with their help, each time everything has run smoothly. In particular when our last tenants gave in their notice thanks to the teams hard work we had new tenants in the property within a week.
Thank you for taking the time to leave this excellent review for Jess & the team.
5/5
TrustpilotSold my house with Your Move
We recently sold our house through Your Move and were very pleased with the service we received throughout the process.
We are so pleased to hear about your positive experience selling your home through us. It's wonderful to know that our team's efforts in generating interest and providing honest communication were appreciated. We are especially proud to hear about the excellent service you received from our colleague, whose professionalism and enthusiasm clearly made a significant difference. Your kind words truly motivate us, and we are delighted that we could make the selling process less stressful for you. Thank you for recommending us and for acknowledging our hard work. Regards, Your Move
5/5
GoogleThe staff was so helpful and great communication I dealt with Jessica thank you for your kindness
Thank you for your positive review! The Your Move team.
5/5
TrustpilotI had an amazing experience and I need…
I had an amazing experience and I need to thank everyone for the great experience and customer service
We're so glad to hear you had an amazing experience and appreciate your kind words about our service. Thank you for your wonderful feedback! Regards, Your Move
5/5
GoogleA big thank you to Lauren Robinson for all of her help in dealing with our tenancy application. Lauren went above and beyond in delivering excellent customer service, was always a pleasure to speak to and was so patient and helpful in answering our many questions !I would highly recommend Lauren and the Lettings team at Your Move Carlisle
Grace, thank you very much for the wonderful review and we are delighted that you have had such a positive experience. We will pass your comments to Lauren and Jess the Lettings Manager. Enjoy your new home.
4/5
GoogleYour Move Carlisle but in particular Jessica Johnston and her letting team, have handled my account for some time. I can honestly say that throughout, the team have been totally professional, understanding and proactive and I have full confidence in them.
Michael Thank you for your positive feedback and supporting our local business. Best regards, Liz Bolger - Director.
1/5
TrustpilotPoor experience from moving in to…
Poor experience from moving in to moving out, 4 years later. Avoid!!! Poor communication, they do not care about their tenants and tell lies. The process in getting your deposit back after moving out is a joke. 9 weeks to be precise, after numerous phone calls and emails.
5/5
TrustpilotYOURMOVE
What can say brilliant service by James and the team members. Friendly approachable. Definitely recommended by me ......
2/5
TrustpilotYour move generally were ok but their…
Your move generally were ok but their conveyancing solicitors made me rip my hair out
We appreciate your feedback regarding your moving experience. We are truly sorry to hear about the difficulties you faced with the conveyancing solicitors. Could you provide more information please? Regards, Your Move
4/5
TrustpilotAmber Beherns
Amber Beherns , the veiwing agent was on time and well informed about the property and surroundings.
We're so glad to hear our team provided such a positive and informative experience for you. We appreciate your kind words! Regards, Your Move
5/5
TrustpilotGreat service
Great staff who communicated well and were always very responsive to our needs.
We're so happy to hear our team's communication and responsiveness made your experience great. We truly appreciate your kind words! Regards, Your Move
5/5
GoogleCouldn’t recommend Helen Rudd enough, she has been so helpful throughout my first home buying process. She has always kept me up to date and explained things when I didn’t understand them. Thank you again for your amazing service!
Good morning Megan Sincere thanks for your very kind review. Helen and the team would like to wish you every happiness in your lovely new home. Best regards - Liz Bolger - Director.
5/5
GoogleWe are collecting the keys for our first home on Friday and we cannot thank Helen enough! She has been amazing throughout the entire process, always on hand to answer any of my (many) questions with a warm welcome! Helen has made the process really enjoyable and we felt a real personal touch, rather than the standard estate agent sales pitch! Thank you for all of your help and patience (with me haha), it was greatly appreciated. We would certainly feel confident in recommending Helen and your move Carlisle in future!
Thank you Lauren for the lovely review, so pleased I was able to be on hand to help yourself & Dale through the process of purchasing your first home. Wishing you both many happy years in the property. Thanks again.
5/5
TrustpilotYour Move
Andrew Nicholson at Your Move made the process of purchasing my first house far more straightforward than I had ever imagined. I was able to get a viewing straight away, and subsequently always received immediate responses to all of my emails, as well as always being kept up to date with what was going on.
We're happy to hear that the purchase of your first house was more straightforward than you imagined. We appreciate your positive feedback regarding our prompt responses and updates. Thank you! Regards, Your Move
5/5
TrustpilotI had a great experience with Your Move…
I had a great experience with Your Move estate agent. My journey from viewing the property to starting the documentation process was done By Mr Anish who was very patient and helpful as everytime I turn to him with my Query he was there always. Mr Alan who did my completion was too helpful and his friendly nature made me more comfortable to buzz him every single time when I couldn’t understand few things. Overall my experience with them was 10/10.
1/5
TrustpilotDo not use your move if you don't want to loose your peace
This review is for Your Move Gillingham in Kent. I am writing this review with so much pain and frustration in my heart. Your Move you have to do something or I will keep writing. We had agreed to move into the property on the 15th of December. They said to us on this day you sign the contract, make payments and get the keys. We made all plans to get the keys and move, booked leave from work, book a van, called friends to help and the day came and we were told works on the property is not complete and we cannot move in. We were told two rooms would be ready on the 18th and we can move in with our kids while works continues. This was a no no for us, we asked for our holding deposit back to get another property and we were not given our deposit back. They caused us a lot of inconvenience we did not want to make a big deal of it just our deposit back and they refused. This is my worst experience ever, I hope with this review I get my deposit back. I just want to move on. I do not trust them and I am no longer comfortable working with them because even before moving into the property they have made life hell for me and my family. What happens when we move in. The an excuse that the 15th was only a provisional move in date but for us it was a definite move in date. They lied to us. The took our money and don't want to give it back not minding the inconvenience they had caused us. We are being made to pay for their lack of professionalism and lies told to us. This is big time fraud. We kept calling to confirm the move in date of 15th and they always said yes 15th it is and now they say it was a provisional move in date.Please Your Move give us our money back.
1/5
TrustpilotUnprofessional and really horrible experience
I had a very bad experience I went visit a property and it was advertised by the your move in the Gillingham area and the rep from the Gillingham department didn’t even tell us the whole entire time that the property was a corporate sale as the property was repossessed! And on top they charged me £78 for background check that was no refundable! During whole entire time they never told me that the property was repossession and they knew all along!
5/5
GoogleOur experience of working with Your Move to purchase our house, I can say that Helen at Your Move in Carlisle made the whole process go with ease and with no hassle what so ever. Helen kept us informed every step of the way and was always friendly and helpful. Highly recommend Your Move as an great, effective and friendly Estate Agent. Thank you all in the Carlisle office with a special thanks to Helen for all her help.
Thank you for the review Chris, so pleased that here at Your Move we were able to assist you in having a hassle free purchase. Best wishes to you both in your new home.
5/5
GoogleHelen has been brilliant from start to finish during the process of selling our home; always prompt to answer any questions and incredibly helpful and knowledgeable with our paperwork. We really couldn't have asked for more and would highly recommend Helen and Your Move estate agents.
Good morning Adam. Sincere thanks for your positive feedback. Very much appreciated.
5/5
TrustpilotI'm really grateful to the team at Your…
I'm really grateful to the team at Your Move on Leith Walk. Julie-Ann, Maija, and Ellie have all worked closely with us on selling our flat nearby. They've been lovely from the moment of stepping into our flat for valuation to today, towards the end of the process. We had a lot of questions throughout, and they were always patient and kindly took the time to explain or reassure. It's clear that within this team there's a lot of experience in selling property, spanning a number of years, and their expertise shines through naturally. It was also helpful that they could arrange other things for us, such as property solicitors, through Your Move's network.
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