Trusted Agent profile · Carlisle
★★★★★
778 reviews across 3 platforms
2 Lonsdale Street, Carlisle, CA1 1DB
Part of Cumbrian Properties, see every office.
Cumbrian Properties's office in Carlisle, at 2 Lonsdale Street, is rated 4.8 out of 5 across 778 reviews on three platforms, including 632 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
632
Reviews on Google
This office
90
Reviews on Facebook
Business-wide
56
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Cumbrian Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlisle.
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
GoogleSusan has been a great help and advisor in guiding me through this letting process. She has made me feel at ease and assured throughout with her friendly demeanour and being approachable with any questions I had. Susan is a great advertisement to the lettings agency.
Thank you for your 5* review Douglas. Your comments have been passed to Susan.
5/5
FacebookThis is our second time renting with the Team at Cumbria Properties- the whole process was so simple and easy, Everything was explained very clearly and easy to understand......... and in around 2 weeks we had the keys to our fabulous new property- - Thank you 🏡
Thank you so much Amanda, the lettings team wish you well in your lovely new home!
5/5
GoogleExcellent service, cannot do enough to help you, 5 star.
Thank you Ian!
5/5
FacebookAmazing experience dealing with the sale of our house. Seamless experience from start to finish and the communication was 5*. Thank you so much! Special mention to Sarah who has just been ace! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleI can't fault Cumbrian Properties it was all very easy and professional thanks to Susan Moses who was a star I highly reccomend Cumbrian Properties
Thank you so much Elaine! We will pass this onto Susan.
5/5
GoogleOur experience with Cumbrian Properties was very smooth and professional. Sue Moses is very efficient and always available whenever you need her. Would highly recommend.
Thank you for your positive review for Sue.
5/5
GoogleCould not of asked for better customer service, very friendly and always happy to help. Always kept updated with everything. Highly recommend Sue Moses very professional and could not of asked for better customer service.
Thank you for your kind review Sophie. We wish you all the best in your new home!
5/5
GoogleA huge thank you to Emma for helping me get into a rental after an international move!
Thank you for your review Amy!
5/5
GoogleGreat service- Liam was excellent both times I viewed a property/ friendly, helpful and good advice. Connor got everything sorted for me when I decided to go for the property and was quick to reply and helpful. I would definitely recommend them from my experience so far.
Thank you for your 5* review
5/5
GoogleVery happy with the service provided by Ann Miller and the team at Cumbrian Properties in connection with our sale. Would definitely recommend them.
Thank you Christina, we will pass your comments onto Ann and the team.
5/5
GoogleExtremely friendly service, always kept informed through out the entire process of the sale of my house. Ann Miller ensured all documentation was sent to me first without hesitation putting my mind at ease. Liam also was extremely helpful from the start of the process giving great advice and was very efficient in getting my house on the market promptly. Overall I would and have recommended Cumbrian properties to friends and family. I will only use them for future Endeavours.PositiveResponsiveness, Professionalism
Thank you for your 5* review Jonathan! Your comments have been passed onto our Ann & Liam.
5/5
GoogleSusan is a great ambassador for her company. Knowledgable and efficient and a pleasure to deal with many thanks
Hi Frank, Thank you so much for the review. We will pass your comments onto Sue.
5/5
GoogleReally easy to get in touch with and Gemma was really friendly to deal with too. Everything along the way was done by phone or email so it was effortless and they seem genuinely interested in you as a customer.
Thanks for your review Liam! We will pass your comments on to Gemma.
5/5
GoogleWould definitely recommend Cumbrian Properties, they have provided a very professional service which would be difficult to fault. A particular big thank you to Liam and Kathryn - both exceptionally friendly and helpful during my most recent sale / purchase.
Thank you for your 5* review! We have passed your comments on to Liam & Kathryn.
5/5
GoogleWe rent a property out through Cumbrian Properties and their customer service has been of a consistently high standard. They have worked very well with us and our tenant to ensure the property retains a high standard. Thank you for all you do for us. Julie. Spencer St Surgery.
Hi Julie, Thank you for the lovely review.
5/5
FacebookCouldn’t fault the Cumbrian Properties staff, our house sold in the 2nd week and communication was excellent. Downside was the legal, we went with their legal connection but the service was poor. The communication was dire, I felt like I was having to chase for updates.
Fantastic to hear that you were happy with our services Angela, we wish you all the best for the future
5/5
FacebookEverything went smoothly from start to finish. Their service was immensely helpful it certainly relieved me of a lot of stress . I have already recommended them to a friend.
5/5
GoogleFab service - big thank you to Sarah for making sure my son and his girlfriend got their dream flat - brilliant xx
Thanks so much for your positive comments Claire!
5/5
GoogleWould like to thank Susan for helping me with the flat as my first time renting on my own, very helpful and communication was great, got the keys within a week, great servicePositiveResponsiveness
Thank you for your review Daniel. Great to hear your first time renting went smoothly!
5/5
GoogleBig thanks to everyone at Cumbrian Properties who helped me and partner secure our new flat, and especially to Sarah to guided us through the process. All went smoothly and with friendly service!
Thank you for your kind review Hannes. We have passed your comments on to Sarah.
5/5
FacebookJust recently completed on a property. Dealt with Sarah Nelson in the Carlisle office throughout and she was always extremely helpful and professional and made the whole process easier.
5/5
FacebookExcellent service, and Connor could not of been more helpful in answering my queries and getting me into the property as soon as he possibly could. Dealt with Jodie for the signing over and also extremely helpful and accommodating. Would highly recommend Cumbrian Properties.
Hi Paul, Thank you very much for your kind review. We are glad Connor and Jodie from our rental team could get you moved into your lovely new home so quickly and efficiently. All the best!
5/5
GoogleFabulous service from cumbrian properties again ! Thanking Susan Moses in lettings and Maria Beattie in maintenance for all their professional help and advice . Do not hesitate to let your property through cumbrian properties or to rent a property here as this is by far the best letting agent in town . Great Estate agents if you are looking to buy or sell your dream home too ! Would rate higher than 5 stars if it was possible !
Thank you so much for your kind review! It's great to hear such positive feedback. Your comments have been passed on to Susan & Maria.
5/5
GoogleWe have been very lucky to have had the good fortune of having Cumbria Properties look after us during the sale of our house. All very friendly helpful & made a stressful time calm. A huge thank you to : Kathryn Kelly, Liam Irving who may I add is not only friendly but very professional and great photographer, Gemma Irving, Rebecca Carr & Ann Miller. My son told us how good they were which is why we chose them & now our eldest son too is using them. A great big thank you to allPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review Sarah! Your comments have been passed on to all staff involved in your sale. We wish you all the best in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cumbrian Properties, Carlisle won Platinum.
Tell us what you need and we'll put you in touch. Cumbrian Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlisle.
