5/5
Cumbrian properties helped me a lot to find my new house, especially Susan was very supportive throughout the procedure.
Agent replied · 11 June 2024
Thank you for your lovely words.
Trusted Agent profile · Carlisle
★★★★★
778 reviews across 3 platforms
2 Lonsdale Street, Carlisle, CA1 1DB
Cumbrian Properties's office in Carlisle, at 2 Lonsdale Street, is rated 4.8 out of 5 across 778 reviews on three platforms, including 632 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
632
Reviews on Google
This office
90
Reviews on Facebook
Business-wide
56
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
Cumbrian properties helped me a lot to find my new house, especially Susan was very supportive throughout the procedure.
Thank you for your lovely words.
5/5
Over the moon with the help and service I have had especially from Ann Miller. She has helped me so much buying my first house and can't thank her enough she's just the best. I honestly thought buying my first house would be a lot harder but with the help ive got it's gone fast and smooth. I would highly recommend, the communication and knowledge is excellent. Very happy and can't thank everyone enough.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review Josh. Great to hear you have received such a good service from Ann and we wish you all the best in your new home!
5/5
I would like thank Cumbrian Properties…
I would like thank Cumbrian Properties on selling my house. From the initial call through to the final hand over, the whole experience was a breeze. I would like to give a big thanks to Ann in the Carlisle branch as she went the extra mile to ensure the date wanted for handover was achieved. But all the staff I had contact with were excellent.
5/5
Thank you Cumbrian Property's and specially thank you Susan for the huge help, advices and perfect property! Excellent service, friendly and helpful staff, strongly recommend Cumbrian Property! Thank you.
Thank you Marto for your kind review. We have passed your comments onto Susan.
5/5
Susan was always accessible for questions, both on the phone and via email. I can't really fault the service from first property enquiry to picking up the keys.PositiveResponsiveness, Professionalism
Thank you for your 5* review Kate. Great to hear you received such good service from our Susan!
5/5
We dealt with Liam from CP who offered clear, honest, professional advice and was a nice guy to boot. Thankfully valued our home exactly in the range we were hoping for, took some … More
Wow! 6 days and sold - fantastic! Thank you for taking the time to leave your review. We have passed your comments on to Liam, Adrian and the sales team.
5/5
Susan Moses was so helpful and provided me with all the necessary information and was always available to answer my question. She has a lot of patience and moving in was stress free.PositiveResponsiveness, Quality, Professionalism
Thank you for your review Diana. We have passed your comments onto Susan.
5/5
Brilliant service and friendly staff…thanks to Anne and Kathryn for your personal help in this swift sale..thank you
Thank you Craig, we will pass your comments onto Ann and Kathryn
5/5
As a landlord, I’m very pleased for their great letting service, especially Susan is very helpful and friendly.
Thank you for your 5 star review!
5/5
So pleased with my new flat, great experience and communication, Sue was so lovely & helpful, definitely recommend!
Thank you Ailsa, we wish you the very best in your new home.
5/5
Excellent service, good communication, Sue Moses is a really nice person and she found me the perfect property
Thank you Gareth, we will pass your comments onto Sue.
5/5
Fast efficient service,,very informative about costs, mortgages etc. They have sold our home in 1 day. Thanks to Liam, Kathryn, Rebecca, Sarah and Nicola for viewings too.PositiveResponsiveness, Professionalism
Thank you for your 5 * review Esta! We have passed your comments on to all staff involved.
5/5
Very pleased with Cumbrian Properties. I spoke to a number of local agents and Cumbrian Properties were by far the most positive, proactive and helpful. Liam gave me some really valuable advice early on in terms of the best way to market the property and made the viewings straight forward for me. The help that Ann has given was also invaluable, chasing up solicitors on both sides and making sure everything was in place. Many thanks.
Thank you for your 5* review John. We have passed your comments on to Ann and Liam.
1/5
Don't look after landlord or tenant
As a landlord who has used this company to manage 1 property- I am unhappy with the service they have provide me and my tenant. Lack of communication/excessive management fee/ use poor quality contractors/ don't provide photos of property following visits.
5/5
An and myself are very pleased with the professional and prompt service from Sue and Liam. Response was quick, helpful and efficient. Highly recommended. Thanks so much.PositiveProfessionalism
Thank you for your 5* review! We have passed your comments on to Sue and Liam.
5/5
After viewing a property with the landlady, Sue from Cumbrian properties called to explain the process of applying. During the application process Sue has kept me updated with my application and moving in date. Very friendly and would highly recommend as it’s all been a seamless process. Thanks. Mike
Hi Mike, Thank you for the review for Sue. We hope you will be very happy in your new property.
5/5
Just about to close a deal with CP. Dealt with Gemma who was always bubbly and helpful. The process has gone smoothly and without hassle, so well done and thank you Gemma. Adele
Thank you for your 5 star review and kind words for our Gemma!
5/5
Susan and the team at Cumbrian properties have been absolutely fantastic helping me find my new home. I would highly recommend them for helping your find your new home. They make a great cup of tea too :) AndrewH
Thank you for your review for our rental team, we are pleased we could help
5/5
Our main contact was Rebecca Carr in the Carlisle branch. She responded to emails quickly, if we called and she wasn't able to take our call immediately, we'd always get a call back shortly after. We were dealt with in a professional and courteous manner with all queries followed up and gentle nudges when we needed to complete a task. Everyone has been working differently and under extra pressures during Covid restrictions, but we didn't feel any negative impact because of this from our end. We would recommend this company based on our experience.
Thank you for your review Dawn. We have passed your comments on to Rebecca!
5/5
we work with a great deal of agents in our business across the North of England and Ann by far stood out as we appreciated her no nonsense approach. Transparent deal negotiation, fast communication backed up by a company that is forward thinking in their terms of systems and operating procedures. Helps she's easy to converse with too. An asset to the company but also an asset to us with our latest acquisition. We will look to work with her and the team again.
Your review is much appreciated Tom and we have passed your comments on to Ann.
5/5
Cumbrian properties was recommended to me by several people. Ann Miller guided me through the auction process and proved knowledgeable and supportive. I was kept fully informed by phone, text and email and this was no mean feat with at least 38 viewings, and all included in the price! The sale price was far in excess of what I had envisaged and overall I am completely satisfied with the service provided. In the event I feel the amended auction process due to Covid actually improved the sale price.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review of our auctions and Ann Miller. We are delighted to hear you received such a good service.
5/5
My partner and I have now both rented and sold a property through Cumbrian Properties. We have received flawless service throughout. Questions have been answered extensively and promptly and guidance has been offered when needed. We had such a positive experience with Liam when he did our valuation and photos and then throughout the process of selling we received exemplary customer service from both Kathryn and Gemma. I would highly recommend anyone to use Cumbrian Properties for all their housing needs.
Thank you for your 5 star review Richard! Great to hear your experiences of both sales and letting has been a positive one.
5/5
Really great service. Sarah made the process so much easier. Five stars!
Thank you for your lovely review Ellie!
5/5
We have dealt with Cumbrian Properties over a number of years, and once again they have been excellent in cutting through potential delays, with special thanks to Gemma Irving.... great service !
Thank you for taking the time to leave a review, we have passed your comments on to our Gemma!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cumbrian Properties, Carlisle won Platinum.