5/5
GoogleThe Letting Station have managed my property whilst I let it out, and helped me to sell it. They have always been very helpful and professional. Thank you for all your help!
Trusted Agent profile · Cardiff
Verified
The Letting Station Cardiff reviews
★★★★★
410 reviews across 3 platforms
238 Whitchurch Road, Cardiff, CF14 3ND
The Letting Station's office in Cardiff, at 238 Whitchurch Road, is rated 4.8 out of 5 across 410 reviews on three platforms, including 177 Google reviews rated 4.6.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers20 reviews
We have recently used the letting station to sell my fathers property that was left to us. They may be small but they are very professional nothing is too much ...Read all 20 from sellers
Buyers8 reviews
When dealing with The Letting Station, every stage has been super professional. I was looking for a property for our portfolio, not only did they help me view ...Read all 8 from buyers
Landlords27 reviews
In addition to my previous comments about PM premier, I would like to single out and offer my up most praise concerning one particular member of staff ...Read all 27 from landlords
Tenants141 reviews
From start to finish the Sean was so helpful. The whole process from viewing to moving in took hardly any time at all. The online tool vouch to upload ID etc ...Read all 141 from tenants
About The Letting Station Cardiff
We obviously do all the usual things you would expect from a modern estate agent but where we are different is in our approach and expertise in more specialist areas and some of the things we do a little differently. From our unique valuation and new home packs that we give to all our customers to the care and attention we give to marketing every single property with professional photography and copy writing, at The Letting Station you are in great hands. Our branch is ideally located to cover the whole of Cardiff and if you do want a free valuation then please call in to see us, visit the website at www.thelettingstation.co.uk or telephone the team on 029 2002 0880.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
View AgentsDover Court
Sean was excellent and made the process of moving so easy for myself. Kept me updated on process and made it so quick by far the quickest and best letting experience I’ve had. Well recommending Letting Station Cardiff 5 stars
Agent replied · 8 December 2020
Thanks Abdulla high praise indeed!
5/5
View AgentsThank you Sean
Its rare that you come across someone as helpful and supportive as Sean White. I approached Sean from PM Premier just for advice on circumstances regarding my tenant. Sean gave me invaluable advice and went above and beyond to help me overcome the whole situation. The one thing I liked in particular was his excellent and speedy communication. Sean was simply amazing. If you are a landlord, I would highly recommend this letting agent.
5/5
View AgentsExtremely pleased
Me and my mother have been extremely pleased with the level of service provided by Sean and his team. Have always been kept informed regarding updates and when ever I've needed something done it's always been done with at the highest standard.
Agent replied · 3 January 2017
Thanks Dara, Glad you are happy with the service. PM Premier
5/5
GoogleWhat can I say......this team is amazing from start to finish Tania, Sean and the team have been such great partners in such a delicate and life changing process. I can only say they have been so good with communication and when I needed to have it straight they told me what I needed to hear not wanted to hear. Truly awesome!! Highly recommend
5/5
GoogleEmma and Raphael are just brilliant! They have let my property a series of times now, quickly and to great tenants. They are such a pleasure to work with. They communicate quickly and clearly. Their advice has always been spot on. They are …
Agent replied · 13 August 2026
Thank you so much for the excellent review. We value the feedback. It's a pleasure to work with you. Best E + R
1/5
GoogleUnhappy with my experience, was ok at the beginning when trying to get a tenant, however, then decided to evict me based on claims from neighbours with absolutely no evidence (cigarette butts thrown out a window which could come out of any window), and then sent an email to my partner and I blaming me for everything and suggesting to evict just me and write a new contract with just my partner! Showed obvious favouritism to my partner and was overall unprofessional. The email was very upsetting, targeting me solely… considering I just spent a month in hospital due to my mental health it really didn’t help! Overall unprofessional service and would rather invest in other estate agents/letting companies.
Agent replied
Hi Shahenaz, Let's be honest here, we have received multiple complaints about partying at a property we manage (yours and your partners). This has been a regular occurrence and we have to respond to this type of complaint, whilst we are not saying any cigarette butts are yours, there was a strong smell of cannabis coming from your flat that was reported to us by multiple third parties including concierge. We are currently trying to help you as we have been told you are no longer with your partner and are in a joint and several contract, so this review has left us a bit bewildered. The only favouritism to your partner is that he hasn't been partying until the early hours and causing other residents and the concierge a lot of problems. When we get reports of anti-social behaviour we have a duty of care to do something about it and given we would not renew the tenancy and you both wanted to amend the contract to be in a single name. it leaves us in a difficult position. What you need to understand is that we are just doing a job and protecting our client (the landlords) significant investment whilst trying to help you get out of a joint contract that you are liable for regardless of what happens. Regards The Letting Station
5/5
GoogleFrom start to finish Tania provided a service that exceeded exceptions. Communication was excellent throughout. Thankyou to The Letting Station for closing this sale within 5 weeks and 1 day Brilliant! Thanks guys
Agent replied · 7 June 2024
It was a bit of a push but we are very happy we could get it done so quickly for you. We wish you all the very best for the future.
5/5
GoogleI popped in with an enquiry and the team were so kind and helpful. Thank you all for your help!
5/5
GoogleSean has gone above and beyond for me and my partner in getting our first home together! Would highly recommend! 👍 …
5/5
GoogleThe help and support I received from the whole team at the Letting Station when selling my mothers house was amazing. Kristy in particular was extremely patient and her advice was always proven correct and always sensitively given. Can’t recommend them highly enough for a personal and professional service.
Agent replied · 30 July 2023
Thank you for your positive review Janet. We are pleased to hear that our team was able to provide you with the support and advice you needed during the sale of your mother's house. We look forward to continuing to provide our customers with a personal and professional service.
5/5
GoogleThese guys are great. Sean and Andrew have been there for us the entire time, always replying in a timely manner, helping with whatever we need. They even helped us rent our place and rent a new one at the same time and the swap was super smooth. Highly recommend the letting station if you're looking for a nice place to live in Cardiff
5/5
View AgentsOutstanding service
I delt with Sean (Lettings manager) and must say Sean was very prompt and happy to go that extra mile for me in order to sort out the property i wanted to rent asap. Highly recommend Sean from PM PREMIER.
Agent replied · 25 June 2016
Thanks Amin always happy to go the extra mile if needed
1/5
GoogleLitter horrible guess who leaflets all over the street, if anything irresponsible advertising like this will reduce my house value ! Do not use!
Agent replied · 27 April 2025
Hi Rob Thanks for your comments but given I know the young lads just trying to earn a bit of pocket money I doubt very much they have "littered all over your street", please provide any proof you have and I will absolutely speak to them and ensure any wrong doing, proved to be the correct, will be acted on accordingly. We are just a small business trying to get out brand name out there. I am sorry if you are not happy with that, but alas we do not have huge budgets for advertising and so a local leaflet drop is one avenue we have explored. Maybe rather that slate us publicly, a simple phone call in for a chat might be a more proportionate and appropriate reaction. I am happy to discuss if you want and am in every day from 9 - 5.30pm.
5/5
GoogleWe help us to find our apartment, and is absolut amanzing. Thank you all
Agent replied · 9 November 2025
We are enjoying having you with us and hope you are very happy. The Letting Station
5/5
GoogleAmazing Service from Sean at The Letting Station!! So responsive and helpful. So happy to be with an estate agents that actually care!! Thank you so much🙌🏻 …
Agent replied · 10 June 2024
Thanks Abbie, glad we could get you back into the property.
5/5
View AgentsRented in 4 bed property in St fagans
We rented a 4 bed property in St fagans after relocating from Aberystwyth, Sean the lettings manager was very helpful and guided us through the process as this was our first time renting. A great house and great experience!
Agent replied · 28 February 2017
We hope you are very happy there Nigel. Let us know if you need anything. PM Premier
1/5
GoogleAvoid this company like the plague.. when they get a genuine bad review they start begging people to review them 5 stars to get their ratings back up. If you notice 90% of their reviews are from people who have only rated them, probably friends and family members! I experienced them first hand. Very unprofessional company. They do not care about you personally as long as they get their money. The staff will even stoop as low to abuse you verbally when they can’t get their own way! AVOID!
Agent replied
Hi Hannah Can you give me more details please as I need to investigate this for you. I have checked our system and cant see any record of anyone with your name in any of the systems we have. In answer to your accusation about the reviews I am happy to personally prove every single review to you with the relevant details and would also like to point out that all our reviews are independently checked so this is just not true. Google would also pick up on fake reviews and penalise a company for them. If I can ask you to contact me personally I will investigate this in full my email is nick@thelettingstation.co.uk
5/5
GoogleI've been renting in Cardiff for a few years now and this letting agency is definitely the best I've encountered thus far. The contract signing was quick and easy and Sean was super lovely and accommodating to us. I'd definitely recommend them and I know if I rent in the future I will stick with them!
5/5
GoogleI had tried a view agents to sell some property for me and was really struggling with one large property. I met The Letting Station and after a day they had secured a sale for the right price. I have been very impressed by all the staff and the professionalism show when dealing with that sale and the subsequent ones since. If you are looking for an agent with that little something extra, I would recommended The Letting Station.
Agent replied
Thanks for your kind words Phil, the kettle is always on for you!
5/5
View AgentsCharity
PM Premier offer a high standard of professional, friendly and approachable services. Sean especially, has delivered an exceptional prompt service on every occasion. I would highly recommend their services to others. Lisa-Marie Butler - The Clink Charity
Agent replied · 28 September 2017
Thanks Lisa, your kind words are much appreciated. PM Premier
5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
5/5
GoogleI am a returning customer and received a great service again. I had a very short turnaround on a new let and Sean responded brilliantly. Fantastic service. I would highly recommend.
Agent replied
Thanks Elen your are very kind. Let us know if you need anything in the future.
5/5
View AgentsMorton Court
The experience we have had with the letting station especially Sean has been first class. Very professional and did every thing we needed in a short space of time working miracles. Thanks Sean
Agent replied · 8 December 2020
Sorry I missed this Susan but thats for the first class remarks always appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Letting Station Cardiff
What do sellers say about The Letting Station Cardiff?
20 reviews from sellers, rated 5.0 out of 5 on average. For example, Sharon wrote: "We have recently used the letting station to sell my fathers property that was left to us. They may be small but they are very professional nothing is too much ..."
What do buyers say about The Letting Station Cardiff?
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Lola wrote: "When dealing with The Letting Station, every stage has been super professional. I was looking for a property for our portfolio, not only did they help me view ..."
What do landlords say about The Letting Station Cardiff?
27 reviews from landlords, rated 4.9 out of 5 on average. For example, Johnathan wrote: "In addition to my previous comments about PM premier, I would like to single out and offer my up most praise concerning one particular member of staff ..."
What do tenants say about The Letting Station Cardiff?
141 reviews from tenants, rated 5.0 out of 5 on average. For example, Maxine wrote: "From start to finish the Sean was so helpful. The whole process from viewing to moving in took hardly any time at all. The online tool vouch to upload ID etc ..."
