Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePlease be aware, if you place tenants in your house through this business, they will not allow you to enter your own property again for any reason if it is tenanted.
I have 4 houses with them, one has been abandoned, I told them that it had and they didn’t even my email telling them.
The market rates being charged for all our tenants are drastically under market value.
They allowed over £7,000 of rent arrears to occur, recommends eviction proceedings and then did nothing.
THIS BUSINESS WILL PREVENT YOU FROM ACCESSING YOUR OWN PROPERTIES.
The photo below was from a tenanted property, I was told they had done inspection,
They didn’t provide any evidence of inspections recently, and the beautiful house that I decorated and was freshly carpeted is ruined. Thousands of £££ to repair and £££££ lost in rent.
Obviously I’m concerned that they are not looking aster the other houses,
But I’ve been told I can’t enter under any circumstances. They were going to allow a lb estate agent in last week but that got concept on tv wished of the other 50% shareholder.
Be very careful who you invest with.
I’m dealing with a solicitor, but it’s going to be a long and painful process.
Shocking business, Andrew and Nick I will see you in court my lovelies.
Charlotte · 28 June 2026
Agent replied · 17 June 2026
Hi Charlotte,
We take reviews seriously, so we want to respond clearly to each of your points, as our records tell a very different story.
On access to the properties: this is correct, and it's to protect YOU from breaching the law. You are not currently a licensed landlord, which has been confirmed by Rent Smart Wales. Entering a tenanted property in that position would put you in breach, and that position wouldn't change even with the correct training completed. This has been confirmed independently by Rent Smart Wales, our legal helpline and a compliance expert. We don't make these rules, they exist to protect tenants and landlords alike, and we won't help anyone break them.
On rents being below market value: every tenant was placed, and every rent set, by your own business partner, not by us.
On the property pictured: the tenant is known to you personally and previously carried out renovation work in exchange for a reduced rent, including work that was due to be completed in that property. We'd be glad to discuss the specifics privately.
On inspections: our records show the inspection report, setting out our concerns in detail, was opened on your account four separate times. We have the dates on file.
On the arrears and eviction: we can only advise, pursuing a tenant through the courts is the landlord's decision. We recommended exactly that on multiple occasions and served the correct notices, but the decision was made on your side that the costs were too high to proceed.
On valuations: we arranged all of them, and they were then cancelled at your other agents request (they said you had cancelled them).
We're always happy for people to make up their own minds. We're confident our records support everything above, and we'd welcome the chance to resolve this properly and privately as suggested previously.
Regards,
The Letting Station
★★★★★ 5/5
GoogleWe had a really good experience with The Letting Station, especially Sean White. From the beginning to the end, Sean was very supportive, helpful and easy to communicate with. He handled everything quickly and efficiently, and made sure the process was completed on time so we could move into our new home without unnecessary stress.
We really appreciate all his help and support throughout the process. I would definitely recommend Sean and The Letting Station to anyone looking for a reliable letting agent. Highly Recommend!
Sobia · 1 October 2026
★★★★★ 5/5
GoogleReview of Property Management Agent: Nicky Scales
A heartfelt thank you for outstanding support and professionalism
We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with.
Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood.
Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us.
We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.
Maralyn · 20 October 2025
Agent replied · 20 July 2026
Thank you Maralyn for taking the time to leave such a lovely review, all the best going forward!
★★★★★ 5/5
GoogleWe are extremely pleased with the outstanding service provided by The Letting Station estate and letting agent. From the outset, the communication was prompt, efficient, and highly professional. In particular, I would like to commend Sean, whose dedication and commitment went well beyond expectations. He ensured we found a property perfectly suited to our needs and supported us throughout the entire moving process with patience and professionalism. Sean’s reliability, attention to detail, and willingness to assist at every stage made the experience seamless. I would not hesitate to recommend both the agency and Sean to anyone seeking a smooth and stress-free move.
Onyeka · 16 October 2025
Agent replied · 9 November 2025
Hi Onyeka
Thanks you so much for your kind words and I am glad to hear Sean has exceeded your expectations. We hope to offer others who see this lovely review the same smooth and stress-free move.
The Letting Station
★★★★★ 5/5
GoogleAndrew, Tania and Shaun are just the best team! Professional and very knowledgeable. They made the experience of selling my house in Llandaff as smooth as possible by keeping me updated and liaising with solicitors when needed on my behalf.
I cannot recommend this company enough and wouldn’t hesitate to use their service again. If you’re thinking of buying, selling or letting a house, this is your team. First class service from start to finish. Thank you guys! 👌
Claire · 27 August 2025
Agent replied · 6 July 2025
Thanks Claire for your kind words.
★★★★★ 5/5
GoogleI cannot thank Tania and her team at The Letting Station enough for the impeccable service I received when selling my apartment in Pontprennau Cardiff. After a really bad 5 month experience with a larger agent in Cardiff and no sale I was starting to get very despondent. Thankfully I decided to change agents and WOW.... after only 2 weeks of moving my property to Tania at the Letting Station Cardiff it was SOLD. Tania made the process stress free from start to finish and was helpful and professional at all times. She ensured all my needs were met and kept me updated on a regular basis. I would highly recommend The Letting Station to anyone looking for a reliable, First Class Sales/Letting Agency in Cardiff.
Lisa · 5 July 2025
Agent replied · 6 July 2025
You are very welcome and we are delighted to have exceeded your expectations. Good luck in the future.
★★★★★ 5/5
GoogleEmma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long …
Karen · 13 April 2026
Agent replied · 13 August 2026
Thank you for the excellent review. Likewise, you’ve been a pleasure to deal with.
★★★★★ 5/5
GoogleAlice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!
Katie · 20 June 2026
Agent replied · 20 July 2026
Thank you Katie for your kind words. Moving home comes with plenty of questions, so it’s lovely to know you felt supported and well looked after along the way.
★★★★★ 5/5
GoogleI'm very happy with the services of the letting station, especially agent Sean, who had a lot of patience and helped me with all the queries and did made sure to provide accurate information on time.
Thank you so much for your services and help, I do recommend them.
Revati · 27 August 2026
★★★★★ 5/5
GoogleIt took less than a week for the Letting Station Cardiff to book a tour, view the house, sort all the paper work and move in, I am very impressed and owe a big thankyou to Sean who helped us through it all!
Arthur · 30 August 2026
★★★★★ 5/5
GoogleI had an outstanding experience working with the Letting Station Cardiff to sell my flat, and I want to give special recognition to Tania for going above and beyond to ensure a smooth and successful sale.
From the very beginning, the Letting Station team exhibited professionalism, expertise, and a genuine commitment to helping me navigate the process of selling my property. Tania, in particular, stood out as a true asset throughout the entire journey.
Tania's dedication to making sure every detail was taken care of was truly remarkable. She was always accessible and responsive, addressing any questions or concerns promptly. Her in-depth knowledge of the local market and her strategic approach to marketing my flat were invaluable in attracting potential buyers.
What sets Tania apart is her unwavering commitment to ensuring a seamless transaction. She went the extra mile to resolve any issues that arose, coordinating with all parties involved to make certain that the sale progressed without a hitch. Her attention to detail, negotiation skills, and ability to handle unexpected challenges were truly impressive.
Selling a property can be a daunting process, but with Tania's guidance and the support of the Letting Station team, it became a much smoother and less stressful experience than I ever imagined. Their professionalism, expertise, and personalized service are second to none.
I can wholeheartedly recommend the Letting Station Cardiff, and especially Tania, to anyone looking to buy, let or sell property in the area. They are a top-notch team that delivers outstanding results. Thank you, Tania, and the Letting Station, for your exceptional service and for making the sale of my flat a success.
Richard · 4 August 2024
Agent replied · 13 October 2023
We are really happy that your experience was so positive and appreciate your personal comments regarding Tania.
★★★★★ 5/5
GoogleThe letting station is the best when it comes to renting. Sean was super helpful all the way. I love how he was very considerate of the needs of my children. He was swift while being thorough at the same time, never complained about my many calls, and answered all quesions and calls with a smile and eagerness to help. His colleagues were also helpful with information. I felt at home in their office before Sean gave me the keys to my own home. Thank you Sean and team! You are the real MVP!
Oluwatosin · 4 August 2024
Agent replied · 19 December 2023
Thank you so much for taking the time to review us, we are very pleased to hear that you had a great experience with us. We strive to provide excellent service and are very glad that Sean was able to assist you throughout. It was our pleasure to help you.
★★★★★ 5/5
GoogleSean and Nick were brilliant in helping me rent out my property there were very professional and communicated with me through out. Would highly recommend them 🙌🏻👌🏻
Craig · 8 October 2026
★★★★★ 5/5
GoogleWe can’t thank Alex enough for his incredible support and efficiency after we experienced water damage in January. From the moment we reported the issue, he took charge, ensuring that everything was handled as quickly and smoothly as possible.
He coordinated electricians, carpet installers, and other professionals to get our home back to normal in record time. He even arranged for the removal of a damaged sofa after two years (the landlady previously refused to remove it).
Alex’s professionalism, responsiveness, and dedication made a difficult situation so much easier to deal with. We truly appreciate his efforts!
Masoud · 20 July 2025
★★★★★ 5/5
GoogleWe really appreciate how the team went above and beyond to help us find the perfect property in such a short space of time. Sean made the whole process super easy and stress-free. We would highly recommend The Letting Station to anyone!
Megan · 28 August 2025
Agent replied · 9 November 2025
Hi Megan
Thanks for your review they mean so much to us. I am glad Sean did a great job for you. We also love the fact you would recommend us and we promise to do a great job for them too.
Thanks
The Letting Station
★★★★★ 5/5
GoogleLiaised with Tania on the purchase of a property she went out of her way to help and we managed to get the deal over the line without incident or injury really great experience would recommend
Michael · 21 October 2025
Agent replied · 9 November 2025
Dear Michael,
Thank you for your glowing review. We're thrilled to hear about your positive experience with Tania. We aim to make every transaction seamless and safe, and it's rewarding to know we've succeeded. Your recommendation means a lot too us. We look forward to assisting you again in the future.
The Letting Station
★★★★★ 5/5
GoogleI cannot thank Tania and her team at The Letting Station enough for the impeccable service I received when selling my apartment in Pontprennau Cardiff. After a really bad 5 month experience with a larger agent in Cardiff and no sale I was …
Dresses · 28 July 2025
Agent replied · 21 December 2025
You are very welcome and we are delighted to have exceeded your expectations. Good luck in the future.
★★★★★ 5/5
GoogleUsing the Letting Station has been an amazingly pleasant experience.Sean was incredible helpful and got everything done really quickly. I'm very happy with my experienc.
Natalie · 15 September 2026
★★★★★ 1/5
FacebookThe letting station thought Christmas Eve was the perfect time to deliver our no fault eviction notice. After living in this house for 7 years they chose that day to tell us.
I feel that Sean only had the landlords interests at heart and really didn’t care about the tenants. 0/10 definitely wouldn’t recommend unless you like snakes 😂
Natash · 24 December 2024
Agent replied · 6 February 2025
We are really sorry you feel that way but ultimately we have to act on a landlords instructions as its his property. We did call and email before the notice was sent to try and soften the blow but we have to do what the landlord instructs us to do. We are paid by the landlord and our reviews show we do care about our tenants but we can't act against the person that pays the bills.
We can try to help to find another property if that helps.
Once again we apologise for the timing but there is never a good time to serve a notice.
★★★★★ 5/5
GoogleFantastic help and service by Tania, who helped and supported me through the purchase of a property. I found the service down to earth, friendly and professional. Highly recommended.
Chris · 6 November 2025
Agent replied · 9 November 2025
Dear Chris,
Thank you so much for your wonderful review! We’re thrilled to hear that Tania provided you with down-to-earth, friendly, and professional support during your property purchase. Your recommendation means a lot to us, and we are committed to ensuring all our clients have a fantastic experience. If you need any assistance in the future, please don’t hesitate to reach out.
The Letting Station
★★★★★ 5/5
GoogleThe Letting Station in Cardiff is fantastic! The team is professional, friendly, and extremely knowledgeable. They made the buying, selling, and letting process smooth, stress-free, and transparent, always keeping me informed. Highly recommended for anyone looking for reliable and expert estate and letting services!
Mehedi · 31 March 2026
★★★★★ 5/5
GoogleWhat a fantastic experience, we came across The Letting Station before Xmas and we have been dealing with Sean who has been fantastic,nothing was to much trouble,he always replied with a cheerful message, he has made our move so stressless.
I will certainly be recommending this company to anyone.
Jayne · 16 February 2026
★★★★★ 5/5
GoogleWould 100% recommend Mannings, we’ve been tenants in our property for almost 6 years and never had an issue. The rare problems that have occurred have been dealt with professionally and quickly with fantastic communication.
Becca · 20 July 2025
Agent replied · 20 July 2026
Thanks Becca, wishing you the best!😊 …
★★★★★ 5/5
GoogleLily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.
K.Y · 20 October 2025
Agent replied · 20 July 2026
Thank you for the positive review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
