Trusted Agent profile · Cardiff
Verified
★★★★★
410 reviews across 3 platforms
238 Whitchurch Road, Cardiff, CF14 3ND
The Letting Station's office in Cardiff, at 238 Whitchurch Road, is rated 4.8 out of 5 across 410 reviews on three platforms, including 177 Google reviews rated 4.6.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently used the letting station to sell my fathers property that was left to us. They may be small but they are very professional nothing is too much ...Read all 20 from sellers
When dealing with The Letting Station, every stage has been super professional. I was looking for a property for our portfolio, not only did they help me view ...Read all 8 from buyers
In addition to my previous comments about PM premier, I would like to single out and offer my up most praise concerning one particular member of staff ...Read all 27 from landlords
From start to finish the Sean was so helpful. The whole process from viewing to moving in took hardly any time at all. The online tool vouch to upload ID etc ...Read all 141 from tenants
We obviously do all the usual things you would expect from a modern estate agent but where we are different is in our approach and expertise in more specialist areas and some of the things we do a little differently. From our unique valuation and new home packs that we give to all our customers to the care and attention we give to marketing every single property with professional photography and copy writing, at The Letting Station you are in great hands. Our branch is ideally located to cover the whole of Cardiff and if you do want a free valuation then please call in to see us, visit the website at www.thelettingstation.co.uk or telephone the team on 029 2002 0880.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Thank you for the excellent review. We value our business relationship with you.
5/5
GoogleIve recently started renting with this agency… I was heavily pregnant and looking for a home as soon as possible! The estate agent noted this and helped me get a place affordable and suitable for me, within days I had started moving in! Any problems in the property have been resolved within days and the agents/ maintenance team have been so supportive. I highly recommend this service I have no complaints whatsoever, Amazing tenancy support. A massive thank you to estate agent Sean who has been so helpful I recommend requesting him for any assistance :)
5/5
GoogleFantastic service from Sean. He has been so helpful during the whole process. We are slowly settling in in the new home. Thank you so much. Anna and Michal
We hope you will be really happy in your new home
5/5
GoogleWe really appreciated all of Tania’s hardwork for our sale. Great team.
5/5
GoogleAbsolutely fantastic service, was able to fully equip to my needs and especially with a fast pace move. Sean was fabulous and really helped make me feel comfortable when searching for a property that would fill the needs of my day to day life and finances. Would totally recommend using The Letting Station for any rental agreements and guidance, they made me feel so welcome in my new home!😊Super reliable and a wonderful team!
We hope you are very happy in your new home and thanks for taking the time to post this!
5/5
FacebookFrom start to finish the Sean was so helpful. The whole process from viewing to moving in took hardly any time at all. The online tool vouch to upload ID etc was quick and easy. I was very anxious and very stressed as had been hard work finding a new home for me and my daughter, but the agency were brilliant and kept me calm ! Very happy tenant now in my new home :) be honest with your agency and you will find a good one!
Thank you so much for this lovely review Rose and we hope you will be really happy in your new place. If you need anything just give us a call, have a great weekend.
5/5
View AgentsSimply amazing.
From start to finish the Sean was so helpful. The whole process from viewing to moving in took hardly any time at all. The online tool vouch to upload ID etc was quick and easy. I was very anxious and very stressed as had been hard work finding a new home for me and my daughter, but the agency were brilliant and kept me calm ! Very happy tenant now in my new home :) be honest with your agency and you will find a good one!
Thats a lovely review Maxine and we are delighted you are happy in your new home, we are only a call away if you do need us. Nick
5/5
View AgentsProperty purchase review
When dealing with The Letting Station, every stage has been super professional. I was looking for a property for our portfolio, not only did they help me view the properties in a safe environment, post lockdown, they were accommodating with fitting a couple in one day, at short notice. The team have all been so helpful in answering my questions and offering advice, when needed. Tania was a great support as we had a very lengthy purchase process, due to covid etc. She is very professional and is very quick with her responses. Andrew is a hub of knowledge, for all things property. He is such a lovely guy and we look forward to working with the team, going forward.
WOW what a lovely review and thanks Lola, it took so long you already feel like one of "the family"! Really looking forward to helping you grow your property portfolio.
5/5
FacebookHave used the Letting Station both for renting out my property and dealing with tenants, and then for selling my property. Selling the property turned out to be no easy task and I have to give a big Thank You to their sales agent Tania, she went above and beyond in her role and kept me updated throughout. She is a credit to the business! Many thanks
Thanks Kathryn, we appreciate the feedback Tania is a great asset to the company
5/5
GoogleTania helped us purchase our first house, everything was smooth, communication was great and a pleasure to buy through The Letting Station
5/5
GoogleWill always recommend Letting station to anyone looking to move, always quick to response all questions and they are friendly. Sean has been very helpful.
5/5
GoogleI have had an exceptional and incredible experience with The Letting Station. Sean White have taken off the stress of reaching for an apartment for me. Honestly, my joy is unquantifiable and I look forward to using you everywhere I go. You are a company going places. Am super grateful Sean. From Abiodun Os’
We are delighted to hear that you had an exceptional experience with The Letting Station. We are committed to continuing to provide excellent service to our customers and we're very pleased that you experienced this. Thank you for your kind words and we look forward to hearing from you again!
5/5
GoogleMy rental property was managed by Aishah from Manning Staintons. The tenants and I were super impressed by her efficiency in dealing with any issues. We were kept up to date with everything. I would like to thank her for her work and will not hesitate to use Manning Staintons in the future.
Thanks Dave! Glad you would not hesitate to use us again, wishing you the best.
5/5
GoogleThis is my first time using estate agent to rent a house and all staff who attended to me were professional and knew what they were doing. I also acknowledge Mr Alex Richard (my house manager) for his fast and reliable service, also Ms Evie who signed me up from start to the end. Thank you
Thank you, glad the team could help!😊 …
5/5
GoogleGreat experience working with Tania to purchase a property through The Lettings Station. She went above and beyond during every step of the process, communicated with us throughout and was an absolute delight to do business with. Would highly recommend.
So happy you have completed on the purchase and we are excited to see the development once you have completed it.
1/5
GoogleUnresponsive to complaints. No consideration given to neighbours when you move a noisy young family, into a poorly sound-insulated building.
Hi Ollie There is no complaint and we have no record of anyone with your name on our system, can you be more specific so I can find you please? What is your complaint? Regards Nick
5/5
GoogleMy experience with Sean is the most interesting. Honestly no one can be a 100% but for Sean, I'll give him 150%. He is the best person I'll recommend to anybody who wants an apartment. Always ready to help.
Thanks for the review David and we are delighted you had a great experience from us. We hope you are very happy in your new place.
5/5
View AgentsHeol Dewi
I had just moved to cardiff from belfast and contacted Sean White at PM Premier to organise a viewing for 5 heol dewi sant. I loved the property and explained that i needed to move in asap as I was living in a B&B. Sean kept me uptodate and organised for me to move in early so that I had somewhere to live as quickly as possible. Since moving in there have been a few issues in the property in relation to maintenance and Sean has organised to have these fixed very quickly. I would definatetly recommend PM Premier to anyone renting a property or landlords wanting to rent as they are very efficient, friendly and easy to communicate with
Its a really lovely place and we think you will all be very happy there. Regards Nick
5/5
View AgentsRent Smart Wales & Landlord
In addition to my previous comments about PM premier, I would like to single out and offer my up most praise concerning one particular member of staff: Sean. He is meticulous, polite, industrious, has an excellent worker ethic, nothing is too much trouble and produces such outstanding qualities that one seldom sees in todays society. I really feel that Sean should be recognized for the above and receive an award and a financial bonus. Sean truly is a credit to company. J . Davies
Hi Jonathan High praise indeed and thanks for the Chocolate Eclairs, they lasted about two minutes in the office! Hope to see you soon. PM Premier
5/5
View AgentsGreat service!!!
Great service from this agency in regards to my first venture in the big world of renting. Fabulous team who really helped me sort this tenancy out and kept me in the loop throughout the whole process which really put me at ease. Nick, the gentleman I was dealing with helped me and kept in constant contact and even met me on a Sunday to give me my keys. Great service and would highly recommend anyone who is looking to use this agency as they were and still are really good to me.
Thanks Charlotte, Your words are much appreciated and we are glad you seem to have settled in well. PM Premier
5/5
View AgentsPm Premier Cardiff a pleasure to deal with
We rented a house through Pm Premier in 2015 and I have to say the service provided was pretty much faultless. There was a lot of demand for the property but luckily we got in first and the communication from Pm was first class. The inventory provided was comprehensive and any maintenance issues we had during our tenancy were dealt with promptly. We stayed in the house until the end of the tenancy before moving on and again the service provided in ending the tenancy was spot on. I have had negative experiences of other letting agents in the past and it was refreshing to deal with an agent that provided a professional and friendly service. Many thanks to Sean and the team.
What a lovely review, thanks James
5/5
View AgentsReview for agent Sean
Sean was my estate agent for a year while I lived in a shared house with four other people. Sean was great when it come to anything to do with the property, even when most of it was the landlords responsibility. even when we had locked ourelves out of the property at 10 at night, he rushed around to help. He's been great the whole time I was at that property and very greatful for everything! Very professional and really friends. Highly recommend!
Thanks for this, always happy to help out but it's really nice to be recognised for it. See you soon!
5/5
View AgentsExcellent service - highly recommended
Myself and my partner first visited PM Premier looking to find our first home together. The staff were all extremely helpful, polite and knowledgeable. We were taken to view two properties in succession and we were given honest opinion and evaluation of both which helped us decide on the best property for us. We lived in the house for two years and during that time PM Premier were very helpful and quick to act should we need them, however that said issues with the property were very few and far between as the house was in an excellent condition inside and out. When we eventually outgrew our rented property the transition was smooth and PM Premier were extremely courteous and accommodating to us when it came to showing perspective new tenants around. There have been a couple of occasions since moving out that I have needed to be in contact with PM Premier and they have always given me the impression that they remember me and still give the feeling that I am a valued customer to them.
Thanks so much for your very kind words Toby and yes you are a very valued customer. Hope to see you again soon.
5/5
View AgentsPM Premier - 5 star Estate Agents
I have got to admit that moving house and looking for a new home to rent is never an easy thing to do and is usually a very very stressful time in your life. However thanks to PM Premiers Manager Nick Smith, Sean, Julie & team from the Whitchurch Road branch I can honestly say that this has been the easiest and most stress free move to date . The team have all gone out of their way to make sure that I have been updated every step of the way and that the usual paperwork that accompanies a new move has been kept to a minimum. PM Premier's agency fees & costs for the usual credit reference checks have been by far the cheapest and most cost effective that I have had to pay to date and is a breathe of fresh air after many many years of renting and paying extortionate agency fees for absolutely nothing in return. The team have even helped me with my broadband and WiFi transfers to the new property and I cannot praise them enough. Not only have they done all of the above they have also personally gone out of their way prior to my move to help me save the lives of two lovely little cats who were destined for a cat shelter after my elderly neighbour sadly had a stroke and was placed into a long term nursing home. With their help and persistent correspondence with the new landlord they have now found a new home with us and are able to come too. I am extremely grateful to them. for all they have done. I have given this agency 5 stars and if I could give them a 10 I would. If you are looking for a house to buy or rent then I highly recommend you use PM Premier. I am now just waiting for them to come round and help me pack hahaha....If only!!!. A big personal thank you to you all. We owe you a bottle of wine or two!!!!!. Sophie Tombs & John Fraser
Hi Sophie and John Looking forward to getting you and the cats moved in on the 1st! Thank you so much for your kind words, they are greatly appreciated. We hope you will be very happy in Whitchurch. Nick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Letting Station's Cardiff office has 410 reviews across three platforms: 177 on Google, 5 on Facebook, 228 on View Agents.
The Letting Station Cardiff is rated 4.8 out of 5 across all 410 reviews, and 4.6 out of 5 on Google from 177 reviews.
20 reviews from sellers, rated 5.0 out of 5 on average. For example, Sharon wrote: "We have recently used the letting station to sell my fathers property that was left to us. They may be small but they are very professional nothing is too much ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Lola wrote: "When dealing with The Letting Station, every stage has been super professional. I was looking for a property for our portfolio, not only did they help me view ..."
27 reviews from landlords, rated 4.9 out of 5 on average. For example, Johnathan wrote: "In addition to my previous comments about PM premier, I would like to single out and offer my up most praise concerning one particular member of staff ..."
141 reviews from tenants, rated 5.0 out of 5 on average. For example, Maxine wrote: "From start to finish the Sean was so helpful. The whole process from viewing to moving in took hardly any time at all. The online tool vouch to upload ID etc ..."
The Letting Station Cardiff, 238 Whitchurch Road, Cardiff, CF14 3ND.
