Taylors Lettings Cardiff reviews

★★★★★ 5/5

Google

A very efficient service from all of the staff involved, leading to a smooth and stress-free process. I have no regrets at all about my choice of agents.

Andrew · 18 November 2023

★★★★★ 1/5

Trustpilot

Avoid Taylor’s Lettings - Northampton branch

I was using Taylor’s Northampton branch to let my flat on a fully managed service. I would recommend avoiding any sort of service they offer, as it is money wasted. You can not get hold of anyone, as the phones go to voicemail and emails are ignored. I never knew who my property manager was, I don’t think I had one. My flat flooded and I ended up taking over and sorting the repairs, as Taylor’s just were not interested. When I finally got my keys back, I realised some of the remedial works I had paid for had not been done and even when I complained the issue was ignored, they just lied and said the works had been done? Don’t make the same mistake I made forking out monthly fees to a letting agent who does nothing for you or your tenant, there are better agents out there.

Alex · 3 December 2021

★★★★★ 5/5

Google

Liked the process of moving into a new house through Taylors . Cameron played a major role in making it feel easy.

Srikanth · 17 March 2024

★★★★★ 1/5

Trustpilot

The lack of regard for tenants from…

The lack of regard for tenants from Taylor’s is disgusting, we have had maintenance issues ongoing for 17 months and the latest is the oven door burst and glass shattered everywhere, we have two kids to feed and they don’t give a damn to help and sort issues out. They have the law on their side and we have to keep paying while they sit on their comfy chairs and don’t give a crap about the tenants. We have had 5 property managers in 17 months and they are all talking out of their backsides and them email at 1am to avoid having to deal with the ongoing problems. Don’t trust them, don’t give them you’re hard earned cash to rent from them or even buy from them, they sold this property with Japanese knotweed and they are happy for tenants to live in houses without the basics because they can target the deposit at the end of the tenancy. Don’t use Taylor’s they are con artists. If you speak to Bart, Laura, Teresa or Helen then good luck to you they are pisstakers. Don’t trust them or anyone from this cowboy company.

Thomas · 5 November 2021

★★★★★ 1/5

Trustpilot

Poor management of property and enforcement of tenancy obligations

After an initial good start at the Oxford Branch I was horrified to find 8 months into the tenancy that the tenants had not cleaned nor maintained the property or fixtures and fittings. Mid term review quoted in terms of business and as part of full management fee were not carried out. Property inspections carried out on request by someone else who had nothing to do with initial dealings for a further charge. Maintenance of property or the obligations under tenancy given no importance or followed-up. We did all the chasing to find condition of house continuing to fall. Finally told the agency could do nothing to ensure the tenants fulfilled their obligations even with a tenancy agreement and now going through the complaints procedure. Terrible service when things go wrong!

N · 5 November 2021

★★★★★ 5/5

Google

Very good experience overall! All staff were very polite, friendly and happy to help. They responded to all emails/queries promptly and were very accommodating of our needs. The whole process was easy and stress-free for us! We would definitely use Taylors again following our good experience!PositiveResponsiveness, Professionalism

A · 29 December 2021

★★★★★ 5/5

Google

I bought my first home with Taylor’s and they were very hands on throughout the long process. I was able to reach them whenever needed and they actioned any requests quickly.

Rach · 20 August 2023

★★★★★ 5/5

Google

I have had a viewing of a flat with Darren and I must say that he was extremely helpful as well as been totally honest about the purchase. I have made other viewings at the same building with other agencies which have not released all the required information about it.

João · 16 June 2021

★★★★★ 5/5

Google

We were very fortunate to have the branch manager, Gary Hancock as our agent looking for a rented apartment. We had unusual circumstances, however, Gary would leave no stone unturned in order to find the perfect property and get us moved in on time. I would have no hesitation in recommending Taylors to anyone.

Optimized · 16 June 2020

★★★★★ 1/5

Trustpilot

I am disgusted and appalled...

I am disgusted and appalled at the level of customer service I have not received. Emails have been ignored. The phone has been put down on me numerous times due to “faulty lines”. When finally getting through to someone, I was treated like I was a big inconvenience to them. I was not surprised at all when my landlords pulled out and requested that we pay rent directly to them for the foreseeable. The customer service from the Northampton town centre branch is below appalling and all members need a good and through training programme. Disgusting! No internal communication what so ever as everyone I eventually spoke to, I had to explain the situation from the beginning because nobody can be bothered to act like a team and pass on information regarding serious money matters. I will never be using Taylor’s again.

Louise · 18 October 2021

★★★★★ 1/5

Google

First we made an appointment for the house we liked, then they called and gave the house to someone else on the pretext of the date mismatch and the owner of the house as an excuse. it's not fair at all. Absolutely unreliable.

Sevda · 16 June 2022

★★★★★ 5/5

Google

I had exceptional service from both Sian Brown and Darren Townsend. Nothing was too much trouble. They were always happy and willing to oblige. I would most definitely use Taylor’s Cardiff Bay again. It was a pleasure to deal with Sian and Darren.

Liz · 16 June 2022

★★★★★ 5/5

Google

Ellie and Victoria have been brilliant throughout the applying to rent process - very friendly, responsive, polite, professional, and thoughtful. They have made the whole process a lot less stressful than it might have been, and we are now looking forward to our new flat!PositiveResponsiveness, Quality, Professionalism, Value

Matt · 28 August 2021

★★★★★ 5/5

Trustpilot

BTL Luton

We have a BTL property in Luton and we are very happy with our portfolio manager Nathaniel Allibone. He is really taking care of us and our tenants. He always reply to our emails/messages which is very important to us.

Rsz · 24 October 2024

★★★★★ 5/5

Trustpilot

Overall great experience

After small initial issues with being able to contact Taylors Lettings, things couldn't go any smoother. Both Ashley and Henry have been really efficient and helpful throughout the process. They kept in regular contact with me and were happy to answer all questions and explain the process. I'm really impressed with how the initial hiccup was turned around and how the gentlemen restored my trust in Taylors. Thumbs up.

Aleena · 9 January 2023

★★★★★ 5/5

Google

Maria found the perfect flat for my family! She is very polite, helpful and such a lovely person to talk with. We are very happy with Taylors's service and would highly recommend. Thank for all the staff! Wish a lot of success!!!PositiveQuality

Natalia · 16 June 2022

★★★★★ 5/5

Google

Have been using Taylors to let my place in Cardiff Bay for over ten years without any issues. They are professional and efficient, my apartment is rarely empty for more than a few days. Thanks once again to Gary and the crew!PositiveQuality

Geraint · 16 June 2022

★★★★★ 5/5

Trustpilot

Can't reccomend highly enough

Jasmine in lettings in the Gloucester branch is amazing. She is organised, keeps you updated and is always willing to offer help and advice. Thank you as always.

Julie · 2 April 2025

★★★★★ 5/5

Trustpilot

Quick sale and great communication

Buying a house at any time is a stressful event but when adding in the deadlines of making completion prior to stamp duty cuts, you can imagine the pressure everyone is under!Despite the stressful situation, Taylors were able to sell our house within 1 day, find us an ideal buyer and push the process through quickly and efficiently.Vanessa from the Leighton Buzzard branch consistently kept us informed at all stages of the process even without us even having to chase. This communication made a real difference to the outcome of our sale and enabled us to complete on our dream purchase.Cannot thank her enough for making the process as smooth as possible.

Rachel · 24 June 2021

★★★★★ 5/5

Google

Very good experience overall! All staff were very polite, friendly and happy to help. They responded to all emails/queries promptly and were very accommodating of our needs. The whole process was easy and stress-free for us! We would definitely use Taylors again following our good experience!PositiveResponsiveness, Professionalism

Alexandra · 28 August 2021

★★★★★ 1/5

Trustpilot

Customer Neglect & Contract should be invalidated

I am very disappointed with the way I was 'tricked' when shown only a part of a contract, hiding small print notes and not disclosing them when a number of specific questions were asked. I believe that a legal document should have been given in advance and allowed to be read fully, rather than only 'waved' in front of my eyes and talked through, choosing and picking which aspects to disclose and which ones to hide. Also, no estate agent had offered that they would come to complete the viewings. I would have no problem vacating the property to ensure that the viewings were completed in line with the government guidance, should this have been offered back then. I had not questioned this before as I thought I had to complete the viewings myself. I only discovered that I was wrong a couple of weeks later, when I went to view other properties myself and discovered that each viewing was carried by an estate agent, not the home owner. This made me question that the estate agent claims a commission fee, but withdraws from carrying their duties. Also, all of the people coming to view our property were not advised by the estate agent to be mindful of the government guidance. Some came without face masks, all came without gloves and had touched door handles and other objects when viewing our house. Again, we were not aware that this should look differently, until we went to complete our viewings, carried by estate agents elsewhere, where no viewing would be allowed without a face mask or gloves. Taylors had neglected us, as customers, and did put my family at risk.

Agnieszka · 18 June 2021

★★★★★ 5/5

Google

A professional and very personalised service from the start. Taylor's was the only agency who seemed to be interested in helping us find a property and found us the perfect one on the very same day. Fantastic service which I would strongly recommend.PositiveResponsiveness, Professionalism

Christine · 9 January 2022

★★★★★ 5/5

Google

We’ve had a fantastic experience with Taylors! Harriet, in particular has been brilliant in helping us secure our flat in Cardiff. She has been very friendly, professional and prompt in answering any queries and kept us up to date throughout the process! Thank you so much! We would highly recommend :)

Polly · 17 March 2024

★★★★★ 1/5

Trustpilot

I have sadly been really let down by…

I have sadly been really let down by this agency. I was in the process of buying my first home for about 5 months that due to no fault of my own fell through. Even though I have been promised that I will get my holding deposit refunded from the get go (that I also have in writing) , after 7 weeks I still haven't received a penny. I'm just continuously chasing my Own money week after week. I have been continously ignored by every person in the new homes team from the bottom up, even the menager. I have had to get the Financial Ombudsman Services involved trying to get my own money back. I definitely wouldn't recommend this agency to any one as you will never get a refund (even if they promise one) on your holding deposit and you will be ignored by the new homes team throughout the whole property buying process or the refund process. The worst of them all is definitely Bradley from the new homes team who during the whole 5 months of my purchase process and 2 months of chasing my Own money, hasn't replied to a single email he's been sent either by me or any other person involved in the process. At this point I'm not even sure if he's a real person or they just made him up. Beyond abysmal customer service, beware!

Peter · 8 April 2021