Taylors Lettings Cardiff reviews

★★★★★ 5/5

Trustpilot

I recently visited TAYLORS SALES AND…

I recently visited TAYLORS SALES AND LETTING AGENTS for the first time, and I must say that I am extremely pleased with the level of customer service I received. During my visit, I had the pleasure of speaking with Saqad Rafiq, who went above and beyond to assist me. He was incredibly helpful and showed a genuine willingness to help me achieve my desired outcome. I am looking forward to continuing to work with him and the rest of the team at TAYLORS SALES AND LETTING AGENTS.

Armand · 13 April 2023

★★★★★ 5/5

Google

Keia is awesome, sorted everything and got us moved in on the date we wanted. Always kept us in the loop and gave us all the information we needed!

Rhys · 16 June 2023

★★★★★ 5/5

Google

I recently completed on a flat in Cardiff Bay, and dealt mainly with Darren and Sian. I felt they were very professional and responsive to my queries, and I never felt like I was being a nag or a bother to them. As a first time buyer, this was a big plus, as a lot of the process was alien to me. Thank you both, I would recommend.

Becci · 17 June 2019

★★★★★ 1/5

Trustpilot

Useless

I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!

Tim · 25 February 2023

★★★★★ 5/5

Google

Great service and kind staff (especially Vicky Mitchell). Respond fast and explain everything well. Recommend it :)

Fawaz · 16 June 2020

★★★★★ 5/5

Google

As a landlord, the Taylors' have provided me a professional and friendly service . they have rented my flat within 4 week as they promised. They are very efficient but, at the same time, make the client experience a pleasant one. Gary and Maria is very helpful always gives me a quick and affective service.

Hass · 18 June 2014

★★★★★ 1/5

Trustpilot

Do not rent from these people

Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.

Paul · 17 January 2023

★★★★★ 1/5

Trustpilot

Taylors of Swindon Avoid at all COSTS

Taylors of Swindon! Avoid Avoid Avoid!!! DO NOT GET INVOLVED WITH THIS COMPANY! RENTING OR SELLING COMPLETE SCAMMERS!!! YOU HAVE BEEN WARNED!!!!!!

Jas · 10 October 2025

★★★★★ 5/5

Google

What a great experience! New to Cardiff area and working between two different cities, but Keia Wardman, Lettings Negotiator ensured that I was able to secure a beautiful property in Cardiff Bay. Always prompt responses and messages passed to colleagues and the owner as agreed. Looking forward to moving in soon! Thank you!

Karina · 16 June 2022

★★★★★ 1/5

Trustpilot

Where is my deposit? Taylors Oxford

After more than two month of leaving my tenancy with Taylors Oxford, I have no received my deposit. this are almost £900.The claims for deduction are £0.00, so I cannot open a dispute because we agree on the amount to be given back. Anyway, those £900 have never been given back. The person on charge doesn't reply to my emails.Avoid this company 100%

Raul · 21 March 2024

★★★★★ 5/5

Google

After being unable to sell my property because of cladding issues, Taylor’s found an ideal tenant to rent my property instead. As a first time landlord they took time to take me through every step of the way. I’m very grateful to the team for maintaining such good relations with myself and my new tenant. A dream team!PositiveQuality, Professionalism

Gareth · 16 June 2021

★★★★★ 1/5

Trustpilot

Rude and officious

Rude and officious Yet another Trustpilot one star review!Unpleasant experience trying to arrange a viewing, thankfully Cardiff is awash with friendly estate agents keen to sell property.

Lied · 18 May 2023

★★★★★ 1/5

Trustpilot

Agency demanding £660 to exit tenancy…

Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start. Horrible service towards tenants. Avoid avoid avoid!!!!!

Tarek · 7 July 2025

★★★★★ 5/5

Google

I've had a lovely experience with Taylors, from the moment I went to view the flat. Ellie and Vicky have been great in looking after me, as I'm a first time renter. The support they have given me through this process has been a big help, I can't thank them enough.PositiveResponsiveness, Professionalism

Sammii · 16 June 2022

★★★★★ 1/5

Google

Sent an agent to value without booking properly first and got my name wrong too. Embrassing. Did not want to fix it either.

H · 28 July 2024

★★★★★ 5/5

Google

Excellent service provided by both Sian and Darren when selling my property. Communication was great and they remained very professional. They did a lot of the chasing for me and their knowledge and experience is invaluable. Thank you! Would definitely recommend!

Emma · 16 June 2023

★★★★★ 1/5

Trustpilot

Shambolic, avoid if possible

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across

IanD · 18 October 2022

★★★★★ 1/5

Trustpilot

Worse agency in 33yrs of renting

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.

Ian · 18 October 2022

★★★★★ 5/5

Google

Taylors lettings do it again for my luxury apartments in Cardiff Bay!! Their experienced team win hands down when finding quality tenants for my apartments in the bay. I really don't know what I would do without them tbh. Always first off the mark to find the right tenants I need!! Well done and I will call again the next time I have availability.

Andrew · 17 June 2019

★★★★★ 5/5

Google

Working with the company for over 10 years. Fantastic agency Harriet, Georgia, James, Cameron and Jordan are a brilliant team. Highly recommend!!

Craig · 28 July 2024

★★★★★ 1/5

Trustpilot

Incompetent and disorganised

Slow staff, very impersonal, made moving that much harder. After seeing a property on rightmove we contacted Taylor’s in the middle of August 22. They said they would be in touch and never contacted us. We rang a further 5 times, offered to pay a holding deposit and explained we needed to be moved by mid September at the latest, had sorted out finance and checks all ourselves to speed the process along. Each time we were told no one had taken our details and never contacted. Today (October 4th) I have just received my first phone call from them asking if I’m still wanting to move.

Carissa · 4 October 2022

★★★★★ 1/5

Trustpilot

Aylesbury & Bicester - Answer your damn phones!

Over the past 6 weeks or so we have seen several properties advertised on zoopla or rightmove from Taylors that we wanted to ask some questions about and book a simple viewing.. Sadly, it feels that the staff at the Aylesbury and Bicester branches simply do not exist. We have called multiple times across the weeks and even several times a day and each time no one picks up. Given how fast the property market is moving currently naturally you want to pester them to just talk to someone. No one ever returns calls, no one ever answers emails or messages. By far the worst estate agents in the area due to this fact and lets be honest, the bar is hardly set high within this sector but the basics are just not there.

Kevin · 30 September 2022

★★★★★ 5/5

Google

Had a very stress free experience with Georgia in securing and renting my apartment. She was friendly and very professional, efficient and fast communication. Also visited the office and had a warm welcome from a wonderful team. Highly recommend Taylors.

Adedeji · 16 June 2023

★★★★★ 1/5

Trustpilot

Failure to assist tenants of Cardiff development from bankruptcy

I am writing this review as I am one of the tenants of a large development in Cardiff Bay area who are experiencing an abundance of problems with the company that manage our site, namely Firstport. We are one of hundreds of developments that having what is regarded 'unsafe cladding' and we need to get this resolved as quickly as possible, but Firstport are dragging their feet and are charging us well over and above that of comparative managing companies. We are therefore looking to self-manage or find a managing comany that charge a lot less. We know there are several around as we've done our research.Unfortunately, the delevopment I reside in are mainly occupied through letting agents, such as Taylors and we have been in touch with them and asked if they would be kind enough to contact their clients to ask for their support. We have been told any times they are happy to do this, but after many months are still waiting. This is my reason for naming and shaming them as without them and other letting agents' assistance we will not be able to change the management of our site and some people are going bankrupt because of the astronomical charges. We do not see that we are asking for anything big here, just a generic email being sent to their clients, as this would mean a potential large financial gain for these clients and is therefore to their advantage to be made aware of the situation.

Dawn · 31 August 2022