Trusted Agent profile · Cardiff
★★★★★
576 reviews across 2 platforms
Unit 16A, Mermaid Quay, Cardiff, CF10 5BZ
Taylors Lettings's office in Cardiff, at Unit 16A, is rated 4.1 out of 5 across 576 reviews on two platforms, including 439 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Taylors Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
1/5
TrustpilotThis is the most incompetent and…
This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible
5/5
GoogleWe have used Taylor’s for years letting our Cardiff bay apartments and would never go anywhere else as they are everything expected and more Kia has just found us a new tenant within days of the others leaving which is perfect for cash flow Would give her and the team six ⭐️
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleA move can usually be a daunting experience but the team at Taylors made it anything but. My partner and I were provided an exceptional service, and I wouldn't hesitate in using them again in the future.
Many thanks Sam John for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not let/ sell with this company…
Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.
5/5
TrustpilotFantastic service!
The service provided by Taylors Lettings Agents has always been fantastic. All communication is prompt, courteous, friendly and professional. Natalie Meech is a star!
5/5
TrustpilotTaylors Lettings Bedminster
Taylors Lettings BedminsterI was new to the world of renting, which was especially difficult in the city of Bristol. The team at Taylors was very understanding, friendly, and genuine in helping me find the most suitable properties for my needs.I really need to comment Lauryn, Taylor, and Olivia for being easy to contact be it through phone or email. They understood that I would be busy with work and contacted me by whichever means at times I was available so the process was smooth.I am lucky that I turned to them first. I absolutely recommend them if you sre looking for renting in Bristol
5/5
TrustpilotWe would recommend Taylors in Watford
We would recommend Taylors in Watford, our sale was a complicated one but Ray Carroll and Lauren White went above and beyond to get it over the line for us. Both Ray and Lauren were consistently helpful, understanding and kind, so we were very happy with the service we received.
5/5
GoogleI got in touch with Taylor this week to query one of the rental listing. James (assistant branch manager) and Alice (letting negotiator) are both very responsive and patient to ask all my questions. The rental process has been very smooth so far, although it has not fully confirmed yet. My impression to this agency is very positive and trustworthy.PositiveResponsiveness
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a great experience with Taylor’s in Cardiff Bay! Prior to finding our apartment, Alice would always check in with us for updates to see if we’re still looking and if our needs had changed. Through doing so she found us our apartment and answered every single question we had. Very professional and helpful throughout! Thank you 😊 …
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMe and my partner had so many issues and struggles finding a place in Cardiff to rent but Harriet put us at ease and helped us out crazily to find a place to move. Really thankful that she gave us a nice and pretty place to move.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorst estate agents
I have been today to a property viewing in Luton( LU1 3 UN).I was early with one hour, since I had to travel from London. I announced them of my early presence and they've said that they will be there in 10 min. They were late almost 10 min.The agent was looking like he just finished his lunch. In one hand o bottle of Lacozade. His tie was looking like he's just came from a party , and not even a sorry for been late.I am done with Luton. I do not understand how their managers can't monitor their customer service skills
5/5
GoogleHighly recommend Taylors specifically Cameron! He was very helpful throughout the whole process. Communication was great and the speed of the process was fantastic. Knowledgeable and always quick to respond. Thank you!
Thank you for taking the time to leave us this amazing 5* review and recommendation Lauren. Kind regards Lucy, Customer Relations.
5/5
GoogleSian and Darren are professional, friendly, cheerful and absolutely committed to giving 10 out of 10 customer service. The sale of my apartment was not easy, but they worked really hard on my behalf and got it over the line. Absolutely no hesitation in recommending these guys, and Taylors, to anyone buying or selling a property in Cardiff.PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Gary and the team for letting my property within a week! Amazing service - would definitely recommend to landlords and tenants
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
5/5
TrustpilotTaylors Stevenage made my life easier
Taylors Stevenage made my life easier, I got really fast response on the letting progress and moved in a couple of days. Thanks
4/5
GoogleKeia was first class from start to finish. Thank you
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe process from Gary taking a first look at my apartment to confirmation that the tenant had collected the keys and was moving in, was handled in an amazingly fast and professional manner. Marketing, a last minute repair, cleaning and preparing apartment, viewings, all the necessary documentation and "red tape," Gary, Ashleigh, Francesca and the rest of the team achieved in just one week. A job brilliantly well done, thank you!
Thank you Melinda for your kind review. I will make sure that the local Taylors team are made aware of your comments. Best wishes, Mark
5/5
GoogleJames makes renting my property an easy task. He keeps me up to date with when viewings are taking place and how they went. He supports my decisions on rental increases and my choice of non advertised letting. The quality of tenant is high and there is little for me to do before my tenant is with me.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review! Many thanks, Lucy, Customer Relations.
5/5
GoogleThe staff at Taylors were really helpful and friendly when me and my partner were looking to rent a flat in Cardiff. They made the process really smooth and were able to answer any questions that we had. The staff member that showed us round the flat was really friendly and able to answer all questions. Would definitely recommend this estate agents!PositiveResponsiveness, Professionalism
Thank you for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleDarren was really helpful and great to deal with
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was searching and viewing properties in Cardiff's busy market place and found Harriet to be an exceptional letting negotiator who found and supported us throughout this stressful process. A true professional with excellent communication skills and an asset to the team thank you
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing service! I spotted an apartment to rent, rang up, and Alice arranged a visit within 2 hours. How quick is that! Over the next 2 days, the correspondence went back and forth, resulting in us renting the property. If a company is prepared to offer this kind of service, then the results will follow. Well done to Taylors and Alice.PositiveResponsiveness, Quality, Professionalism
Thanks for the amazing 5* review and kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleJames and the team were brilliant looking after the rental of my property! Very efficient and communicative. Thank you
Thank you Gemma for taking the time to leave this amazing 5* review. Kind regards, Lucy
5/5
GoogleTaylors have been excellent in helping us move. They are professional and attentive. My particular thanks go to Keia. She’s been brilliant - initially recommending properties that meet our needs and then guiding us through the process seamlessly. I would have no hesitation in recommending Taylors.
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors Lettings's Cardiff office has 576 reviews across two platforms: 439 on Google, 137 on Trustpilot (across the whole business).
Taylors Lettings Cardiff is rated 4.1 out of 5 across all 576 reviews, and 4.6 out of 5 on Google from 439 reviews.
Yes. In The Trusted Agent 2026 awards: Taylors Lettings, Cardiff won Gold.
Taylors Lettings Cardiff, Unit 16A, Mermaid Quay, Cardiff, CF10 5BZ.
