Taylors Lettings Cardiff reviews

★★★★★ 1/5

Google

Unprofessional, unethical and dishonest people. I had visited a house and immediately said I wanted it for several reasons. Even though I had tried to pass my details and the payslip, the agent Ashleigh Muir, said that there was no need and that we could do it later. On the next day, she contacted me saying everything was Ok and we were now on the step where I had to come into an agreement with the landlady. On the next day, she confirmed everything was OK, and that was the last email she ever replied to me. I found out the next day the house was rented and not for me, even after she told me to go ahead and sent the notice that I was leaving my actual property. I have never been contacted again (even after calling her directly) until I left the review in GoogleMaps. This time the manager, Again Gary Hancock, replied with lousy excuses about some colleague of her rented the house and not her. In a nutshell, I now know that the full branch acts under unprofessional, unethical and dishonest values. Be careful when using their services you might end up without your actual and future place to leave because someone else in the agency rented it, although you reserved it first. POST EDIT: I now recomend MGY just across the street, a complete different service with lots of attention to the costumer.

Nuno · 16 June 2021

★★★★★ 5/5

Google

As first time landlords we were apprehensive about letting out what had been our home. We approached Taylor’s as had rented through them several years ago. James and Vicky from were fantastic throughout the process, spent time discussing our options in an exceptionally professional manner. We had confidence that they would market the property appropriately and find suitable tenants. The whole process was straight forward and with competitive rates we decided to use them to manage the property for us. Can’t recommend highly enough at this stage.

Philippa · 16 June 2021

★★★★★ 5/5

Google

Whilst looking for a rental property recently I have spoken to countless letting agents in the Cardiff area. Taylors were the only agent I felt really cared about finding me a suitable home. Ellie filled me with confidence in Taylors, she called me and took the time to listen to all the things we would need from a property. Her suggestions were spot on, and I really felt like she cared about finding us somewhere we'd love. She was easily contactable and kept us up to date with what was available and where we could view. I would highly recommend Taylors to anyone looking to move.PositiveResponsiveness

Laura · 16 June 2021

★★★★★ 5/5

Trustpilot

I have been renting through this this…

I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.

MR · 10 January 2025

★★★★★ 1/5

Trustpilot

Avoid!

If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.

Jane · 28 May 2024

★★★★★ 1/5

Trustpilot

Do not use this agency.

Taylors Lettings of Northampton are the most atrocious, dishonest, incompetent buffoons I have ever had to deal with.They will come up with every excuse they can to keep your deposit. My partner left her property of two years in a better condition than it was when she moved in, yet they attempted to keep her deposit in a way that breached their own contract. They lied repeatedly to try and achieve this. Like others have stated, they will use "cleaning" as their main excuse. They also tried to charge her for cutting the council owned grass at the front of the property.One particular male member of staff acts like a bully on the phone. He is rude, unprofessional and just puts the phone down on you. He even made up a fake rate of VAT for a cleaning company that isn't even VAT registered in an attempt to justify keeping a large portion of my partner's deposit. It's worth noting that the person who owns the cleaning company in question used to work for Taylors Lettings, so make of that what you will.There are many other reviews making these same claims, but please, if you respect your hard earned money then do not give it to these cretins. If you are already renting with them then make sure to document everything before you leave, and seek legal advice if necessary.

Wesker · 24 May 2024

★★★★★ 5/5

Google

It was a great experience! Keia was very friendly and helpful, she always kept me updated. Very efficient - quite happy with everything! Thank you

Guner · 16 June 2022

★★★★★ 5/5

Google

Appreciate all of Harriet and Kieran's help getting me up and running, and a special shout out to the whole team for identifying properties I may like and sending them my way - thank you :)

Fraser · 6 December 2024

★★★★★ 1/5

Google

Extremely rude and incompetent staff. After months of waiting and multiple requests I have not been able to receive my copy of a signed by the landlord let agreement. Have used Taylors twice. Each time it was an absolute disappointment.

G · 26 September 2024

★★★★★ 4/5

Google

Great service and were very helpful. Harriet was great.

Sean · 19 September 2023

★★★★★ 5/5

Google

Darren and Sian were great

Dylan · 18 December 2023

★★★★★ 5/5

Google

I’ve worked a lot along side Taylors for many years now and I couldn’t recommend them enough. They’ve always been so professional and helpful. Their customer service is on point and I’ve never had a bad experience.

Katharine · 5 October 2024

★★★★★ 5/5

Trustpilot

Rent out my property through Taylors…

Rent out my property through Taylors Country Wide and Nathaniel has been most helpful and efficient when dealing with a property repair.

Gary · 18 September 2024

★★★★★ 5/5

Google

Taylors sold us a house in Grangetown at the start of the year and subsequently secured a letting on the property for us following a refurb. Their sales team were extremely professional and diligent and nothing was any trouble throughout the purchase. Separately the lettings team were extremely helpful in explaining process and procedures to us as fairly new Landlords. Again nothing was any trouble. Communication throughout was superb. Would absolutely use both services again.PositiveProfessionalism

Sarah · 28 August 2021

★★★★★ 1/5

Google

Avoid at all costs. Abrupt change of behaviour once the contract is signed. Complete lack of support throughout the renting, maintenance for instance. A fee was charged to provide references even though it should be free of costs by law and on top of that, they literally took 45 days to refund the deposit (values agreed 1 week after I moved out). Staff is quite friendly over the phone as well as in person, but get little if nothing done afterwards, just Promises, promises and promises. Extremely annoying. I do not recommend at all.

J · 16 June 2020

★★★★★ 1/5

Google

Do not trust this company to manage your property. I engaged them because I live 300 miles from the property in Cardiff Bay so inspections by me were not possible . They checked the tenant out despite being 1 month in arrears. Expensive furniture had been removed from my apartment by the tenant and Taylors refuse to accept to accept it was their responsibility to notice the inventory they drew up on check in did not match on check out. I am now pursuing the matter with the property ombudsman.

Phil · 16 June 2020

★★★★★ 5/5

Google

I decided to let my property through Taylor’s and I can’t fault the service from start to finish. They managed to find suitable tenants even during a global pandemic and lockdown, kept in regular contact, offered good advice and made the whole process really easy. Considering the global situation I have been extremely impressed with the helpful staff (initially Jodi and subsequently Gary) who have gone over and above to help me organise everything. I would definitely recommend using Taylor’s if you’re looking for a professional and efficient service.

Jack · 16 June 2020

★★★★★ 1/5

Trustpilot

Avoid, none professional

If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.

Sanchausis · 13 April 2025

★★★★★ 5/5

Google

Everyone at Taylors Cardiff Bay has been extremely helpful and have been great to deal with throughout the entire renting process!

Ethan · 16 June 2022

★★★★★ 1/5

Trustpilot

* AVOID as much as possible!

* AVOID as much as possible!Regret having had anything to do with the Downend branch.So many times they agree with you on something on the phone, but then deny it completely. Terrible service for our check-in, check-out and any communication about ending the tenancy.** DODGING a lot!I used zero deposit and they used COUNTRYWIDE to do the check-in and check-out report. The check-in report was concise and had super low-quality pictures and general comments while at the checkout they did a comprehensive bit-by-bit report with loads of dodgy comments on issues with furniture that existed before! Even of the things that were not mentioned in the check-in report. They tried to make a big claim for a deposit based on this!

Arash · 29 February 2024

★★★★★ 5/5

Google

After 4 years dealing with student lettings agencies in Cardiff (all bad experiences), Taylors was a breath of fresh air! Looking for my first flat as a professional, the staff at Taylors were great and made the experience easy and stress-free. They all work really hard to go the extra mile! Thank you so much for your help!

Esme · 16 June 2023

★★★★★ 4/5

Google

Let my property quickly, easy process to sign contracts etc.

Mark · 23 August 2025

★★★★★ 5/5

Trustpilot

Thus far- happy with the experience in working with Natalie

Thus far we are very happy with the care and attention that Natalie from TaylorsCountrywide Oxford has provided. When faced in taking over the Agency of a flat with sever mould problems, which has been ignored for months by the previous Agency- Natalie jumped in to move things forward with the landlord and get things fixed. The problems are not fixed as of yet- so I am hopeful, but cautious in waiting for the problems to be fixed. She has been kind, attentive and understanding as we have worked with her. We are so very thankful to have an Agent who seems to care to take care of us at the renters and the landlord.

Paige · 14 February 2024

★★★★★ 1/5

Trustpilot

Where do I start? Dreadful people.

Where do I start? I rented an apartment from the Bedminster branch, and it was an unbelievably awful experience from beginning to end. They lied about the opening inventory, there was no hot water or heating for most of the tenancy period (and they literally couldn't even be bothered to reply, let alone sort the problems out), they lied about damage caused when I left (which I did not cause), and now they refuse to communicate with me regarding the return of my deposit. Needless to say they are also withholding my deposit with no legitimate reason whatsoever. It would be really difficult to find a worse company to deal with. They treated me shockingly badly, lied through their teeth, and are trying to steal my deposit. Just awful. Avoid at all costs. UPDATE: 3 months later, I opened a dispute with Taylors via MyDeposits and submitted my honest evidence to counteract their lies and today received the deposit refund in full. Keep evidence of everything Taylors tell you (they WILL lie later on), take photos of everything, take videos of everything..... eventually, you will get your money back from these rogues (as long as you are being honest).

Peter · 8 February 2024