Taylors Lettings Cardiff reviews

★★★★★ 5/5

Google

Taylor’s agency helped me secure my first choice flat, after some complications with the landlord that put it all in doubt. I felt they were willing to do everything they could to help me sort out the issue. Ashleigh and James were both very helpful!

Will · 16 June 2021

★★★★★ 5/5

Google

Harriet is an excellent estate agent and was really helpful with my application. She guided me throughout the whole process and helped me with everything I needed.

Γεώργιος · 21 July 2023

★★★★★ 5/5

Trustpilot

5 Star's doesn't do David, Katie and Taylors Swindon justice!

5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!

Paul · 10 September 2020

★★★★★ 5/5

Google

Keia and the team at Taylors were incredibly helpful in finding a flat suitable to my needs. Top quality service throughout the entire process, as well as great communication. Highly recommended if you want a trouble free experience.

George · 16 June 2022

★★★★★ 1/5

Trustpilot

We listed a property with the kingswood…

We listed a property with the kingswood estate agents who advised to put it on as an auction. The original value of the property was set at £210,000. Within a month of the property being listed the auctioneer was already trying to drop the price of the property by £40,000 to £170,000. We were not happy about this as it had hardly been on the market for a while and didn't want to lose that much value in that short of a time. We asked that the property be relisted normally and not on auction which Taylors advised they would do. 6 weeks later we get a message from Taylors stating they'd had no interest and to request we drop the price again at which point we checked the advert online to find out they were still advertising the property on as auction and had no changed it as requested. We were pretty annoyed about this and asked that they remove it from listing and we would go elsewhere as they had made a complete mess of trying to sell our property. This is also an ex rental property so it is costing us money to hold onto it empty. We contacted Upstix which is a cash buyer to see if we can get a cash offer and quick sale on the property. As part of their checks for some reason they used Taylors Kingswood to get a valuation who valued the property to them at £150,000 meaning that we then had a cash offer back of £115,000. So not content with messing up our listing and sale the kingswood office was then complicit in trashing the value of the property after we left!!!!!! I have never in my life dealt with such an incompetent estate agents. One that not only advises customers wrong, but then can't even do a simple thing as to update an advert when request and then goes and trashes the value of a property after the client leaves them through their own incompetence. It's disgusting and they should all be ashamed!

Glyn · 17 December 2024

★★★★★ 1/5

Trustpilot

Gloucester branch - useless for letting. Avoid.

I’ve signed up for full letting management of my property, while working away, through Countrywide (actually Taylor’s in Gloucester, who come under Countrywide). Useless.They have to be prompted to do even the most basic things such as arranging for safety certificates, property checks etc.The full management service is supposed to come with a web portal for landlords. Never updated.Nobody answers the phone at the branch. Nobody replies to emails. When trying to contact the tenancy renewals team, the automated system sends you on a seemingly endless loop (“Press 1 for renewals” end up being passed straight back to menu options)Never update their internal system, so if you do get hold of someone they never know what’s happening. Paperwork has been lost. Instructions never followed.I have no idea what they do. Absolutely useless.

Chris · 21 July 2020

★★★★★ 5/5

Google

I’m very much satisfied with the service and the staff are really friendly and helpful. Keia Wardman was our agent and she helped us throughout the proceedings.

Manuel · 16 June 2023

★★★★★ 5/5

Google

High level of professionalism and great communication. The team are really friendly and understanding, particularly when I had an awkward request. Vicky has been brilliant and has really gone out of her way to get things sorted! Would absolutely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 16 June 2021

★★★★★ 5/5

Google

We have been landlords for some time, dealing with a number of different agencies over the years - and we have never had such a brilliant experience as dealing with Harriet and James at Taylors. They have been consistently enthusiastic, energetic, immediately responsive and extremely professional. We couldn’t be in better hands!

Nicola · 26 September 2024

★★★★★ 1/5

Trustpilot

Avoid like a plague

Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.

Soumya · 2 October 2025

★★★★★ 5/5

Google

After seeing a property online, and being told it’s gone, Keia was very helpful with me securing a property within the same search filters. Very excited to be relocating to Cardiff, thank you Keia & Alice

Grant · 16 June 2022

★★★★★ 5/5

Google

Treasure my first experience with Alice of Taylors Cardiff.. Alice has been so helpful that I completed my transaction of renting an apartment within two weeks. Very responsive and get bank to any enquiries very quickly.

Wk · 16 June 2022

★★★★★ 5/5

Google

Great service, friendly staff, easy process

Dafydd · 16 February 2026

★★★★★ 5/5

Google

I've recently switched to Taylors from another management agent and have to say the service has been first class. The whole team worked hard to find me new tenants quickly and at my target rental rate. The communication throughout was also fantastic. I would highly recomment Taylors Cardiff Bay, both for their excellent customer service and the results they deliver.

Stephen · 16 April 2024

★★★★★ 5/5

Google

Sian Brown has been brilliant keeping us updated and chasing up solicitors in what has been a difficult purchase. I would definitely use this agent when I want to sell or purchase in the future.

Bev · 16 June 2022

★★★★★ 5/5

Google

The process of letting through Harriet and Taylors was very smooth. They organised the repairs and redecoration as I live in another part of the UK and kept me updated at all times. They found a tenant very quickly and got the references etc sorted. Thanks

Sandra · 2 December 2024

★★★★★ 5/5

Google

I spoke to Alice a few weeks ago and she was able to find me the perfect place by just having one phone call with her. I was very impressed how professional and helpful she was. Would definitely recommend!PositiveResponsiveness, Professionalism

Dale · 28 August 2021

★★★★★ 5/5

Google

Amazing Experience! Possibly the quickest turn around for a flat ever! Alice was incredible at sort a last minute viewing and then securing the property for us. Couldn't be happier with the service received!

Max · 16 June 2022

★★★★★ 5/5

Google

Alice and Ellie are very friendly and helpful. They are very responsive in answering any queries we had. These have helped us makinga a decision to take the property eventhough we have only viewed it virtually. Hope we would be happy when we see the real one too. We like the process, which was very quick as we are very busy. We would say that the team members in Taylors Sales and Letting Agent Cardiff Bay are very professional.PositiveResponsiveness, Professionalism

Guntur · 28 August 2022

★★★★★ 5/5

Google

This is my second time to find a place via Taylors. Back a year ago, when I first came to Cardiff, Taylors is the first and quickest agent that reply to me within 2 days. However, I did not rent any house via them. But a month later, they gave me a ring and asked me whether I still want to rent that house. I would say this is not a UK style(You guys may know what I mean, lol) A year later, I have sent a couple of emails via Rightmove. This time, Taylors is still the fastest agency that responds to me. Their staff are responsive, kind, on time. They don't waste your time, straight forward. After viewing and decided to rent the flat. their staff even gave me a call on Friday to say that she will be on leave for three days, how they respect their client! So that I won't be worried about my renting process. If you want to rent or buy a property, just go for Taylors. No kidding, I don't have another choice in the city so far.PositiveResponsiveness, Quality, Professionalism

Herman · 28 August 2022

★★★★★ 5/5

Trustpilot

Jane Cook(Taylors Downed) is amazing! …

Recently purchased a property via Taylors Downend. All staff were very helpful. In particular, Jane Cook. She knew exactly what was happening and always updated me when requested. Excellent!

Fay · 11 April 2026

★★★★★ 5/5

Google

Fran and James were extremely efficient and managed to move us into our flat in less than a week. Fran has been very patient dealing with all our queries and questions, emailing back sometimes at 7 at night and helping whenever she could. Excellent customer service!

Anais · 17 June 2019

★★★★★ 5/5

Trustpilot

FANTASTIC CUSTOMER SERVICE

FANTASTIC CUSTOMER SERVICE I just recently rented a property in Leighton Buzzard, I am impressed how excellent customer service Taylors provided. James was responsible for my case. Thanks for his clear communication, experience (knowledge about the property market) and nice personality I was able to rent a property in just a one day! I would like to say thank you and I am sure I will use TAYLORS services in the future.

JUSTYNA · 7 April 2021

★★★★★ 5/5

Trustpilot

5 Star Service!

All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!

Amberley · 23 May 2023