Taylors Lettings Cardiff reviews

★★★★★ 5/5

Google

Maintenance Taylors organised plumber Craig to deal with burst pipes at my flat and I was absolutely delighted with his work. He even laid new flooring & kept in touch whilst dealing with all of these issue's to put my mind at rest. Jenny Lidstone (Landlord) Quayside

Jenny · 28 September 2024

★★★★★ 5/5

Google

I recently used Taylors- Cardiff Bay during my move and what a delight it was. Ashleigh and Victoria were both amazing. Made my move stress free and accompanied and fitted in my busy work schedule over the Christmas period . Many thanks!!!

Jordan · 16 June 2020

★★★★★ 5/5

Google

Harriet was very helpful! We really appreciate on their help. Thanks.

Carrie · 16 February 2024

★★★★★ 1/5

Trustpilot

Booked to view a property in bradley…

Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple

Mr · 3 September 2024

★★★★★ 5/5

Google

Thanks to Harriet and Jake for getting my flat rented out in double quick time. Great service!!

David · 19 September 2023

★★★★★ 5/5

Google

If there were six stars.... Georgie at Taylors would most certainly receive them. She somehow (to her credit) manages to combine encyclopaedic property knowledge, the efficiency of a Swiss watch, and the diplomacy of a UN negotiator all while keeping things friendly and human. Ask for Georgie people :) T

Thomas · 15 September 2025

★★★★★ 5/5

Google

Harriet Spittle was excellent, responsive, and professional throughout the whole process of renting.

Shuja · 18 December 2023

★★★★★ 5/5

Google

The whole agent agency was helpful helping out the renting process and helped to communicate with the landlord effectively and get the job done. Special thanks to Alice and James.

Will · 16 June 2022

★★★★★ 5/5

Google

We highly rate the service received by the whole team at Taylors. Being first time renters, they have guided us through the process and always been accessible. Our flat was rented very quickly. From the first meeting with Keira and Harriet to ‘let ‘achieved by Cameron we cannot fault our experience. Thank you.

Lynda · 16 May 2024

★★★★★ 5/5

Google

I’m an international student and my language is not very well but they were friendly and patient with all my questions. I would like to thank James, Ellie and Vicky for making everything easy for me.

Princ · 16 June 2021

★★★★★ 5/5

Google

Keia was an excellent agent who took care of our needs and made organising a rental smooth and easy.

Sasha · 16 June 2023

★★★★★ 2/5

Trustpilot

Bedminster office

Bedminster office - I had hoped that this one would be different. But if you like inaccuracies with details and not being able to explain their processes then they are for you. When I complained I was told that they'd followed their processes but it seems that they like to kept that information to themselves.

Rosemary · 9 July 2025

★★★★★ 5/5

Google

Excellent service. Special thanks to Keia for being so lovely! Made the process so much easier and quicker!

Eleni · 16 June 2023

★★★★★ 5/5

Trustpilot

Taylors helped us find a new home in Bicester

Taylors helped us find a new home within a short space of time. They are friendly and supportive. The home-finding process was user-friendly and less tedious than other property agents. We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job. Thank you, Rebecca for your great help and support in finding us a new beautiful home.

George · 16 January 2025

★★★★★ 5/5

Google

Harriet was a great support to my mother and I, and very patient. Thank you Harriet!

Charlotte · 21 July 2023

★★★★★ 5/5

Google

Excellent all round service, speedy replies and follow up phone calls. Thank you Harriet Spittle, Letting Negotiator!!

Neil · 16 June 2023

★★★★★ 5/5

Google

I was desperated to find accomodation in Cardiff and this company (and especially Alice) was very helpful in make things easier to everybody. I totally recomend them.

Alberto · 16 June 2022

★★★★★ 5/5

Google

Alice was really excellent, and the overall service by Taylor's was very professional. Managed to secure a flat down Cardiff Bay with relative ease. Would highly recommend.

Matthew · 16 June 2022

★★★★★ 5/5

Google

Alice and Maria have both been incredibly during our journey in finding the right flat. Maria would always send me an email when new flats come up and would always make sure they were in our price range with the qualities we were looking for. She's an amazing help and was super responsive (even when I'd email late at night!) Alice took over to help us with the flat we're currently hoping to move into and she's been a dream. I always receive an email back from Alice within 10 minutes, she's incredibly kind, friendly and will go out of her way to help as much as possible. I'm so thankful to both of them for making this as smooth sailing as possible, couldn't recommend Taylors enough!!PositiveResponsiveness, Quality, Professionalism

Elinor · 28 August 2021

★★★★★ 5/5

Google

Ellie has been amazing at helping us secure the flat of our dreams!! Couldn't be happier with the service we have received! Thank you Ellie :)

Alice · 16 June 2022

★★★★★ 5/5

Trustpilot

I have been renting through this this…

I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.

MR · 10 January 2025

★★★★★ 1/5

Google

Didn’t chase the landlord up for a response regarding our deposit until he finally responded 2 days before the deadline for us to counter the decision. The response included arbitrary costs with no receipts or quotes attached, no proof the damage had been taken place and we had very little time to counter these costs because he’d responded so late which lost us hundreds of pounds. They wouldn’t fix anything whilst we were there including when the fridge freezer broke as it wasn’t deemed essential. Absolute farcical service and I’d never recommend letting with them.

Jess · 16 June 2021

★★★★★ 1/5

Google

In terms of rentals, they see landlords as their clients and tenants as their product. Did nothing to fix our property then attempted to take our deposit to pay for damages. Happened to the person before us who had such a bad experience they reached out to us during our tenancy. Taylors even passed on fake invoices as part of this. As a tenant exercise extreme caution as they will abet the landlord in taking your deposit if and when asked.

Darren · 16 June 2021

★★★★★ 1/5

Google

Unprofessional, unethical and dishonest people. I had visited a house and immediately said I wanted it for several reasons. Even though I had tried to pass my details and the payslip, the agent Ashleigh Muir, said that there was no need and that we could do it later. On the next day, she contacted me saying everything was Ok and we were now on the step where I had to come into an agreement with the landlady. On the next day, she confirmed everything was OK, and that was the last email she ever replied to me. I found out the next day the house was rented and not for me, even after she told me to go ahead and sent the notice that I was leaving my actual property. I have never been contacted again (even after calling her directly) until I left the review in GoogleMaps. This time the manager, Again Gary Hancock, replied with lousy excuses about some colleague of her rented the house and not her. In a nutshell, I now know that the full branch acts under unprofessional, unethical and dishonest values. Be careful when using their services you might end up without your actual and future place to leave because someone else in the agency rented it, although you reserved it first. POST EDIT: I now recomend MGY just across the street, a complete different service with lots of attention to the costumer.

Nuno · 16 June 2021