Taylors Lettings Cardiff reviews

★★★★★ 5/5

Google

Taylor’s Letting has been a delight to work with. They have been incredibly helpful in finding the right place for me. Would highly recommend to everyone!PositiveProfessionalism

Rob · 16 June 2021

★★★★★ 5/5

Google

Excellent service from the team at the Cardiff Bay office, especially Ashleigh, Vicky and Gary. Very professional and efficient, made the process extremely straightforward. I would highly recommend. Thank you!

Jonathan · 16 June 2020

★★★★★ 1/5

Trustpilot

oxford - Absolutely useless and infuriating

Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong

Katherine · 2 February 2024

★★★★★ 5/5

Google

Having used Taylors before, they were always top of the list to use again for a rental property. From the 1st call to getting the tenant moved in was seamless, very quick and efficient. Harriet has be great at keeping me updated,PositiveResponsiveness, Quality, Professionalism, Value

Simon · 30 March 2024

★★★★★ 1/5

Trustpilot

GDPR Violations

The Aylesbury branch handled a single inquiry. They decided this was enough to add me to mailing lists and bombard me with spam. They have zero understanding of GDPR. Customers must opt-in for mailings. I never opted in. Their unsubscribe fails. The sending e-mail is not monitored either, so it is impossible to unsubscribe.I blame Countrywide - their owners, for inadequate oversight of their subsidiaries. Interestingly Countrywide fails to publish any public privacy policy. All major companies do so and include a clear e-mail where users can send in privacy concerns. This speaks volumes.Unless this gets sorted immediately I shall report them to the ICO where they may be subject to fines of up to 4% global revenues.

Verified · 26 January 2024

★★★★★ 5/5

Google

Taylors have helped us throughout our experience of finding a property. Keia introduced some great properties when we visited and matched all the criteria we were loooking for. She kept us in the loop and provided updates that helped us plan our move in succesfully, answering any questions we had. Would highly reccomend.

Rhydian · 19 September 2023

★★★★★ 5/5

Google

Taylors have been extremely professional in helping my find a property to rent in Cardiff. Contacting me when new properties became available, always been friendly and polite. I’ve dealt with 5 different estate agents in Cardiff whilst looking, and Taylors are the only company who have actually tried to help. Couldn’t recommend a better estate agents based on this professionalism and if I need to move again, I will be using their services.PositiveProfessionalism

Jay · 16 June 2021

★★★★★ 5/5

Trustpilot

We were looking for a rental property…

We were looking for a rental property in the Oxford area, as we were moving from Norfolk after selling our house so we got used to the area before we buy. We did not realise how brutal the rental market is, other estate agents tried to get us into pushing up our offers to play us off against other potential renters but Taylors were the opposite, they were very professional at all times, took the stress out finding a house and at all times very helpful. Couldn't recommend them highly enough

Mark · 11 January 2024

★★★★★ 1/5

Trustpilot

Avoid Taylors at all costs

Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.

Carter · 7 January 2024

★★★★★ 5/5

Trustpilot

The home-finding process was…

The home-finding process was user-friendly and less tedious than other property agent We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job. Thank you, Georgia phelps for your great help and support in finding us a new beautiful home.great communication and great experience with you. Thanks

Bunmi · 17 January 2025

★★★★★ 5/5

Trustpilot

Taylor’s in Torquay headed by Paula

Taylor’s in Torquay headed by Paula , they were helpful, professional , supportive and I can’t rate them highly enough

Francesca · 21 February 2026

★★★★★ 5/5

Google

Have been great for a new landlord. I have mostly dealt with Gary and Francesca, both who have been perfect, but everyone else has been helpful there too when needed.

Michael · 17 June 2019

★★★★★ 5/5

Google

Excellent service from Georgia. Communication throughout was spot on. I would definitely recommend Taylors to my family & friends based on my experience. Thank you Georgia, you made my property move seamless & stress free.

Laura · 19 September 2023

★★★★★ 5/5

Google

From our initial meeting with James we felt confident that Taylors were the right choice as agents for renting our property. Very professional service at every stage, they have made the whole process a relaxed, painless experience. They were super quick in finding a suitable tenant, who is now happily living in our property. Great service, and much thanks goes to James, Vicky and Alice for all their helpPositiveResponsiveness, Professionalism

Nigel · 28 August 2021

★★★★★ 1/5

Google

We were looking to relocate from Carmarthen, Taylor's were the only lettings agent who went out of their way to suggest properties that might be suitable. Great service, very helpful and friendly staff. --- Re-review: Above still stands but unhappy about the amount they charge for agency fees (£400), renewal fees (£125) and "emergency line" only being open 9-5 week days. --- Also worth noting that after I changed my review they asked if there was "anything" they could do to change my review score, which makes me dubious about all of the 5* reviews on here.

Owen · 17 June 2017

★★★★★ 1/5

Trustpilot

RENTER BEWARE

RENTER BEWARE, over two months and still waiting for our deposit of over £2,000 to be returned, this after going out of our way to insure the house was professionally cleaned before we exited the property and showing numerous new prospective clients around when the agent never turned up. E mails not responded to from the Northampton office, asked for manger’s contact details, no response. Absolutely disgraceful customer service. 20 Hillbeck Grove, Middleton, MK

Rosie · 28 March 2024

★★★★★ 5/5

Google

I have advertised, let and managed two apartments via this letting agency. I was rather pleasantly surprised with the outcome. Maria, who has been my contact and helping me, knows the market well and offers a very sound advice. All the work was done without any hassle. Tenants were found on the same day that I put the property out. Would recommend very much.

Dr · 17 June 2016

★★★★★ 5/5

Google

Totally professional agency, positive and very pleasant staff. Mr James Gibson was very helpful with regular feedback. First class service. Highly recommended.

AHMED · 16 June 2021

★★★★★ 5/5

Google

Georgia was very very friendly, helpful and professional to deal with. I would have no problem using Taylors again as nothing was a problem at all. Thank you.

Claudio · 17 June 2019

★★★★★ 5/5

Google

Maria at Taylor’s has been helping my brother find a property in Cardiff, and has been a huge help from our first conversation with her. She has kept him updated when new properties that meet his criteria come onto the market and has answered any queries quickly. He’s now moved in to a lovely apartment and we are very grateful for her assistance.

Beth · 16 June 2022

★★★★★ 5/5

Google

I've dealt with many estate agents in different places but these are definitely the best. Ellie at Taylor's has been so responsive, helpful and understanding of our wants and needs. She definitely goes above and beyond for the customer and I'm sure that is the case with others who work here too. Can't fault my experience with Taylor's Cardiff Bay.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 16 June 2022

★★★★★ 1/5

Trustpilot

I rented a flat from Taylor’s for my…

*****Avoid****_0 star I rented a flat from Taylor’s for my daughter in Bicester for 8 months. The service I received was appalling. Firstly to speak to anyone at the branch is almost impossible. Calls are never answered, and if you are lucky you may have your call answered after several attempts to contact them.When you query something you are promised a call back which never happens. I have currently been waiting for a deposit refund and still waiting when the flat has been checked over more then 3 weeks ago and I have been told £100 will be deducted from my deposit for cleaning although it was left in a better state than when I became a tenant at the property.Avoid at all costs as I am sure there are other agents out there who are more thorough. Save yourself the stress!!! No response from Northampton office no response on sent emails and the phone calls just goes on messaging service left 100 voicemail and email still no response bloody jokers..I will be raising a complaint soon as I am back on the UK..

Ismail · 18 October 2023

★★★★★ 1/5

Trustpilot

This is the most incompetent and…

This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible

Rox · 16 May 2024

★★★★★ 5/5

Google

We have used Taylor’s for years letting our Cardiff bay apartments and would never go anywhere else as they are everything expected and more Kia has just found us a new tenant within days of the others leaving which is perfect for cash flow Would give her and the team six ⭐️

Julie · 16 June 2023