1/5
TrustpilotShoddy service
Shoddy service. Poor service but I expected nothing less from a countrywide affiliated company.
Trusted Agent profile
Taylors Lettings reviews
★★★★★
552 reviews across 2 platforms
Unit 16A, Mermaid Quay, Cardiff CF10 5BZ
Taylors Lettings's Cardiff office at Unit 16A is rated 4.1 out of 5 across 552 reviews on two platforms, including 416 Google reviews rated 4.7. The 136 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.
Awards
Trusted Agent 2026 results for Taylors Lettings. Each award is assessed separately from the review sites.
- GoldTaylors Lettings, CardiffTrusted Agent 2026 · National position 430
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
1/5
TrustpilotTaylor’s Stevenage
1/5
TrustpilotDO NOT USE!
5/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Eduardo Duque Estrada thanks for your 5* review.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations
1/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thanks for the 5* review Roland! Best wishes, Graham, Customer Relations
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you Abdullah, thanks for your 5 star rating. Kind Regards, Tracey
1/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
I am sorry to see that you have not been happy during your experience with ourselves. Customer service is very important to us and as such I would like to invite you to tell us further about the experience so that we can understand your rating and learn from this. Please feel free to contact us directly via review@countrywide.co.uk. Kind regards, Scott.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you Harley for taking the time to leave us this rating. If you would like to provide us with further details about the service, so we can look into this, please contact me at review@countrywide.co.uk. Kind regards, Emma.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Taylors Lettings
How many reviews does Taylors Lettings have?
Taylors Lettings's Cardiff office has 552 reviews across two platforms: 416 on Google, 136 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Taylors Lettings's rating?
Taylors Lettings is rated 4.1 out of 5 across all 552 reviews, and 4.7 out of 5 on Google from 416 reviews, checked 9 October 2026.
Has Taylors Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: Taylors Lettings, Cardiff won Gold.
Where is Taylors Lettings's Cardiff office?
Taylors Lettings, Unit 16A, Mermaid Quay, Cardiff CF10 5BZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.