Trusted Agent profile · Cardiff
★★★★★
576 reviews across 2 platforms
Unit 16A, Mermaid Quay, Cardiff, CF10 5BZ
Taylors Lettings's office in Cardiff, at Unit 16A, is rated 4.1 out of 5 across 576 reviews on two platforms, including 439 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Taylors Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleHaving decided to rent my home out for the first time I was introduced to Maria from the Cardiff Bay office who sorted everything out for me as I work away from Cardiff. I found her to be very professional and understanding. Taylors would be first choice for anyone thinking of letting out their home as far as I'm concerned!
4/5
GoogleTook a while to find a tenant but once we did very fast and efficient. Always very friendly and patient answering all our queries
Hi Ruth, many thanks for your review. Kind regards, Tracey.
5/5
GoogleWent above and beyond to make sure I found the perfect place. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan’t recommend enough have bought and rent out via Taylor’s and always have a really good service.PositiveProfessionalism
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis team are exceptional always happy to help and communication has been excellent . Nothing is too much trouble, highly recommended.
Many thanks Tracy for taking the time to leave this amazing 5* review of your experience with our dedicated Taylors Team. Thank you for the recommendation. Best wishes, Lucy
1/5
GooglePoor communication. Very expensive agency fees. Once you've paid, all service slows down / stop. Can't get hold of anyone for the past two days.
Good afternoon, Thank you for taking the time to leave this review. We are deeply sorry to see that your experience with us has been less than great. We always strive to provide excellent service to all of our customers at all times and we sincerely apologies that this has not been the case on this occasion . I would like to assure you that all feedback is taken very seriously and thank you for bringing these issues to our attention. Thank you again for taking the time to leave this feedback. Kind regards, Regan
1/5
Google"LOST" all of my property documents and guarantee paperwork!! Lied to me, Gary Hancock - Branch Manager, didn't return any of my many calls. Maria Davies, told me she didn't know the contact details of the Area Manager (REALLY??) when I said I want to take my complaint to a higher level! Appalling Service, appalling customer service, Avoid!!
1/5
TrustpilotScammers
Still have not gotten my deposit after requesting it more than a month ago - these people are disgusting scammers
5/5
GoogleGreat service and prompt with helping people.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThe agents were always available and so…
The agents were always available and so helpful. They made selling a house so easy and smooth. Can't fault this experience.
5/5
GoogleGreat service. Makes the whole move/rent experience easy
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional and friendly service. Will definitely use again in future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleQuick response to my requirement of rentingPositiveProfessionalism
Thank you for your great 5* review.
5/5
GoogleSwift responses and easy to work with!
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleVery professional yet friendly service. Highly recommend!PositiveProfessionalism
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful and friendly staff. Highly recommend!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent communication and a hassle-free sale. 5 stars well deserved.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
1/5
GoogleMermaid Quay office lost all my paperwork. Failed to return calls and failed to act on promised actions. Very unreliable and unprofessional
Dear Mrs Bowles, thank you for bringing this to our attention. We are currently liaising with the site manager to put a pack together of what you are missing from the Landlord developer pack. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many Thanks, Branch Manager
1/5
TrustpilotDreadful experience of using them for a…
Dreadful experience of using them for a rental. They dont care for the Landlord and so avoid this company at all cost.
5/5
GoogleGreat communication and very helpful agents, experience has been top notch.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleWitholding monies without any justification. Shame after a good start.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleI highly recommend Taylors Lettings Cardiff Bay! They are a professional group of people with a wealth of knowledge and always available. Taylors redecorated my flat to an exceptional standard for a very reasonable price and furthermore found a tenant in no time with great rent. Thank you very much Maria!
5/5
GoogleExcellent service from James, Ashley and Vicky on the lettings team. Thank you.
Many thanks for the amazing 5* review. Kind regards, Lucy
5/5
GoogleExtremely friendly and reliable people to deal with. They made the process really easy!
Thank you Brodie. Kind regards, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Taylors Lettings, Cardiff won Gold.
