Taylors Estate Agents Cardiff reviews

★★★★★ 5/5

Google

Used Taylor’s to sell a property they have been helpful throughout the process with thanks to Emily and Karl at the Albany Road branch Cardiff, for keeping things on track and informing us of progress of the sale.

Glyn · 18 June 2022

★★★★★ 1/5

Trustpilot

We listed a property with the kingswood…

We listed a property with the kingswood estate agents who advised to put it on as an auction. The original value of the property was set at £210,000. Within a month of the property being listed the auctioneer was already trying to drop the price of the property by £40,000 to £170,000. We were not happy about this as it had hardly been on the market for a while and didn't want to lose that much value in that short of a time. We asked that the property be relisted normally and not on auction which Taylors advised they would do. 6 weeks later we get a message from Taylors stating they'd had no interest and to request we drop the price again at which point we checked the advert online to find out they were still advertising the property on as auction and had no changed it as requested. We were pretty annoyed about this and asked that they remove it from listing and we would go elsewhere as they had made a complete mess of trying to sell our property. This is also an ex rental property so it is costing us money to hold onto it empty.

Glyn · 17 December 2024

★★★★★ 1/5

Trustpilot

Gloucester branch - useless for letting. Avoid.

I’ve signed up for full letting management of my property, while working away, through Countrywide (actually Taylor’s in Gloucester, who come under Countrywide). Useless.They have to be prompted to do even the most basic things such as arranging for safety certificates, property checks etc.The full management service is supposed to come with a web portal for landlords. Never updated.Nobody answers the phone at the branch. Nobody replies to emails. When trying to contact the tenancy renewals team, the automated system sends you on a seemingly endless loop (“Press 1 for renewals” end up being passed straight back to menu options)Never update their internal system, so if you do get hold of someone they never know what’s happening. Paperwork has been lost. Instructions never followed.I have no idea what they do. Absolutely useless.

Chris · 21 July 2020

★★★★★ 5/5

Google

Niall was our agent for our most recent move. Really helpful, great service. Taylor’s have a very efficient system in place and we had zero difficulties - We will hopefully relocate with them again in the future.

Casey · 18 June 2022

★★★★★ 1/5

Trustpilot

Avoid like a plague

Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.

Soumya · 2 October 2025

★★★★★ 5/5

Google

Charlie was extremely helpful throughout the process of renting the house. It was a big move and her professionalism and friendly manner helped take a lot of the stress out of the move. Highly recommend.PositiveProfessionalism

Jude · 18 June 2022

★★★★★ 4/5

Google

Really good customer service from Emily. Taylor’s found and vetted tenants within a couple of weeks. V pleased with the service.

Liz · 25 September 2025

★★★★★ 1/5

Google

Rotten to the core! Steer clear buyers, sellers, renters & landlords. I have had the unpleasant experience of meeting with three of the staff members in this business and not one of them has spoken a word of truth during any of my time wasted. You've been warned! Read Stephanie's review a few posts down for a real, honest and supported review of the actions witnessed by myself of this business. Rotten!

Jonathan · 18 June 2023

★★★★★ 2/5

Google

I used this branch for both let and initial sale of my 2 bed house in Old St Mellons and have very split opinions about the two departments. I do NOT recommend their sales service to anyone. The sales agent I dealt with is Karl Pendry and I cannot say he is helpful or professional. During viewing stage, fake information regarding the property availability was given to several buyers which caused a serious complaint from my tenants. In the negotiation stage, he failed to highlight the risk of buyer’s mortgage conditions and persuaded me hard to continue with the underpriced offer after providing incorrect market trend information which he never admits it was due to his own lack of knowledge about local area. One of his colleagues actually phoned another agent to ask their sold prices nearby because they had absolutely no clue. I pulled out from the sale and terminated my agreement with Taylor’s immediately after. Another agent managed to secure a 10% higher cash offer 2 weeks after and their fees was even lower than Taylor’s. Letting department was great in the beginning finding tenants and getting everything set up. I recommended their service to a number of friends locally. Although they failed to provide keys to their own colleagues to do the checkout report even it was paid and arranged weeks ago. Would give them 4 out of 5 but unfortunately their sales colleague managed to achieve 0 out of 5 so overall 2 stars.

John · 26 August 2022

★★★★★ 5/5

Google

I have always found Taylors very responsive, helpful and accommodating. Jack put me in touch with their Bristol team when I was looking for accommodation, and both Jack and Taylor were excellent at addressing my queries during and even after the moving out process.

Lynsey · 18 June 2020

★★★★★ 5/5

Trustpilot

Jane Cook(Taylors Downed) is amazing! …

Recently purchased a property via Taylors Downend. All staff were very helpful. In particular, Jane Cook. She knew exactly what was happening and always updated me when requested. Excellent!

Fay · 11 April 2026

★★★★★ 5/5

Trustpilot

FANTASTIC CUSTOMER SERVICE

FANTASTIC CUSTOMER SERVICE I just recently rented a property in Leighton Buzzard, I am impressed how excellent customer service Taylors provided. James was responsible for my case. Thanks for his clear communication, experience (knowledge about the property market) and nice personality I was able to rent a property in just a one day! I would like to say thank you and I am sure I will use TAYLORS services in the future.

JUSTYNA · 7 April 2021

★★★★★ 5/5

Google

I can honestly say the service received from both Charlotte and Micheal has been superb. From my first call to their office and to date, they truly are a credit to the industry. I would recommend them to everyone.

Jo · 18 June 2021

★★★★★ 5/5

Google

Worked with Karl and Charles to sell my house recently. Both were very responsive, diligent in their follow-ups and professional throughout. They made selling a house in the current restrictions easier than it might have been. Thank you.PositiveResponsiveness, Professionalism

Peter · 18 June 2021

★★★★★ 5/5

Trustpilot

5 Star Service!

All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!

Amberley · 23 May 2023

★★★★★ 5/5

Google

Very helpful and professional service. Took the stress and hard work out of tenant finding for us and we felt the vetting process was very thorough. Thanks to Michael, Niall and Charlotte.PositiveProfessionalism

Gabrielle · 18 June 2022

★★★★★ 5/5

Google

We’ve just rented a property with Taylors and have had a great experience so far. Niall was really helpful, quick to respond and very efficient, thank you!PositiveResponsiveness, Quality, Professionalism, Value

Katie · 26 August 2022

★★★★★ 1/5

Trustpilot

Booked to view a property in bradley…

Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple

Mr · 3 September 2024

★★★★★ 5/5

Google

Jaf was very helpful and friendly to deal with. Understood exactly what I’m looking for and is always in touch.

M · 18 June 2023

★★★★★ 5/5

Google

5 stars to Aidan and Emily, been very helpful and friendly with me.

Shoresh · 25 October 2025

★★★★★ 5/5

Google

Really helpful- Answered all our questions quickly and advised us well. Would recommend.

Rebecca · 25 October 2025

★★★★★ 2/5

Trustpilot

Bedminster office

Bedminster office - I had hoped that this one would be different. But if you like inaccuracies with details and not being able to explain their processes then they are for you. When I complained I was told that they'd followed their processes but it seems that they like to kept that information to themselves.

Rosemary · 9 July 2025

★★★★★ 5/5

Google

Emily and Karl were really helpful and very patient. They helped make the process of moving a lot less stressful than it could have been. Would definitely recommend.PositiveResponsiveness, Professionalism

Alexander · 18 June 2022

★★★★★ 5/5

Google

Emily Martin was an absolute star in the buying process! We are very grateful for her support and help. Bonus points for liking our crazy fluffy dog :)

Cristina · 18 June 2022