Taylors Estate Agents reviews

★★★★★ 5/5

Google

As a property investor, I deal with estate agents all the time, so I don’t say this lightly, Ben at Taylor’s Estate Agents in Roath is by far the best I’ve come across. From day one, he was sharp, responsive, and completely on top of everything. No chasing, no confusion, just clear communication and things getting done properly. That level of consistency makes a massive difference, especially when you’re used to dealing with the opposite. He understands what matters from an investor’s point of view and handles things in a way that actually moves deals forward, rather than slowing them down. Honestly, he sets the standard. If every agent operated like Ben, the process would be a lot smoother across the board.

John · 26 March 2026

★★★★★ 5/5

Google

I’ve dealt with a few people at Taylor’s Estate Agents in Roath, but Ben is on a completely different level. From the first conversation, he was switched on, organised, and actually took control of the process instead of just reacting to it. Everything felt clear, efficient, and properly managed, which made a big difference. What stands out is the consistency, he delivers the same high standard the whole way through, not just at the start. That’s rare. Honestly, he feels like the benchmark for the entire branch. If you’re dealing with Ben, you’re dealing with the best they’ve got.

Bryce · 26 March 2026

★★★★★ 5/5

Google

I originally had my property on the market with another agent on Albany Road for around 6 months with no real progress, which was getting pretty frustrating. Someone recommended Ben at Taylor’s in Roath, so I got in touch, and the difference was clear straight away. He actually knows how to sell a property, not just list it. From day one, he had a plan, pushed the marketing properly, and handled viewings with purpose. We went back on the market at the same price and he managed to get it sold within two weeks. After my experience before, it just showed what a good agent can actually do. Would definitely recommend Ben if you want your property properly sold.

Robert · 26 March 2026

★★★★★ 5/5

Google

I recently dealt with Ben at Taylor’s Estate Agents in Roath and honestly, the service stood out straight away. From the first interaction, Ben was professional, easy to talk to, and clearly knew exactly what he was doing. He kept everything simple, explained things properly, and was always quick to respond whenever I had questions. Nothing felt like too much effort, which made the whole process a lot less stressful. It’s pretty clear that Ben sets the standard at this branch. If the rest of the team works at the same level, they’re doing something right. I’d have no hesitation recommending him to anyone looking to buy, sell, or rent in the area.

Heather · 26 March 2026

★★★★★ 5/5

Google

Josh was brilliant throughout the whole process of selling  our property. From the first interaction to completion, he was always helpful, responsive, and genuinely cared about making sure everything went smoothly for us.Selling a house can be stressful, but Josh made it feel much easier by keeping us updated and always being available to answer our questions. What really stood out was how friendly and honest he was, nothing ever felt like too much trouble. He went above and beyond to help move things along and made sure everyone stayed on track. We’re so grateful for all his help and couldn’t recommend Josh highly enough to anyone looking to buy or sell a home. An absolute credit to the company! ⭐⭐⭐⭐⭐

Becky · 16 March 2026

★★★★★ 5/5

Google

Josh came out and valued my property and he was absolutely fantastic from start to finish. His communication was excellent, he was always available to answer questions, and he made the whole process smooth and stress-free. His knowledge of the market and honest advice really stood out, and you can tell he genuinely cares about getting the best outcome for his clients. I would highly recommend Josh to anyone looking to buy or sell a property, a true professional

Natalie · 16 March 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ We had a really great experience with Taylors Sales and Letting Agents, Roath, especially Aidan King (Senior Lettings Negotiator), who supported us from day one. Aidan was friendly, professional, and always quick to respond. He made the whole process smooth and stress-free. We found a lovely flat, and everything was completed within just 3 days - super quick and easy! This was honestly one of the best moving experiences we’ve had. A big thank you to Aidan and the Taylors team, highly recommended!⭐️⭐️⭐️⭐️⭐️

Shinto · 16 March 2026

★★★★★ 5/5

Google

Josh was fantastic to deal with from start to finish. He was professional, friendly, and always quick to respond to any questions. He kept me updated throughout the whole process and made everything feel straightforward and stress-free. I really appreciated his support and would happily recommend Josh to anyone looking for a reliable and helpful estate agent.

Leighton · 16 March 2026

★★★★★ 5/5

Google

I recently bought a property through Taylor’s Estate Agent. Georgina and Emily were both fantastic as they kept me well informed throughout the process and were happy to answer all of my questions. They were professional and proactive throughout which made the whole process less stressful and ensured everything was smooth from start to finish. I really appreciated their clear communication and efficiency in coordinating between all parties involved. Thank you Taylor Estate Agents for everything being progressed on time and with minimal hassle. I’d happily recommend them to anyone looking to buy or sell their property.

Aishah · 10 August 2025

★★★★★ 5/5

Google

I Dealt with the sales team and they were outstanding! A pro-active, approachable team and nothing was too much of an ask for them. Led by Emily, the team Josh, Ben & Ellie were fantastic. Really listened to our needs and expectations. 100% recommended to anyone looking to sell their home.

Wendy · 16 March 2026

★★★★★ 5/5

Google

Excellent service from Abbas Sohail. Abbas did numerous viewings for my property, and as I was here, I could see the rapport he built with prospective buyers. He was able to converse in multiple languages, which went down very well with a couple of viewings. He took a genuine interest in me and my house, and did his best in getting the sale, which took only 3 weeks. I appreciated his work in getting my house sold, and he is a credit to Taylors Estate Agents. Abbas was also great with my 9 year old daughter. Cheers Abbas!

Geoff · 13 December 2024

★★★★★ 5/5

Google

I had a thoroughly positive experience with Taylors Sales and Letting Agents in Roath! From my first enquiry to securing my new home, the team were friendly, professional, and extremely helpful. They were always prompt with communication, kept me updated at every step, and went the extra mile to answer my questions especially with viewings and negotiations. The staff’s local market knowledge and supportive approach made what can often be a stressful process feel smooth and straightforward. I would wholeheartedly recommend them to anyone looking to rent, buy or sell a property in Cardiff excellent service all around!

Evan · 2 April 2026

★★★★★ 5/5

Google

We had a very pleasing experience with the sales team during the recent sale of our property. From start to finish, they were incredibly helpful and maintained clear, punctual communication throughout the entire process. They made sure everything ran smoothly and consistently kept us updated, which made what can often be a stressful experience feel very well managed. Josh in particular really stood out. He was always professional, approachable, and proactive, and it’s clear he genuinely enjoys what he does. His positive attitude and dedication made a real difference, and we felt confident our sale was in very capable hands. We’re extremely grateful for the team’s support and would highly recommend them to anyone looking to sell their property. Thank you again to everyone at Taylor’s!

Leah · 16 March 2026

★★★★★ 5/5

Google

Aidan King was incredibly professional and made the entire process of securing our tenancy seamless. What we appreciated most was his consistency, he was always quick to reply and kept us updated throughout. Highly recommend

Caitlin · 16 February 2026

★★★★★ 5/5

Google

Rented with Taylors for 2.5 years and then used them to buy my first property, and they were excellent in both! Charlie and Georgie were always very friendly, understanding and helpful during our tenancy. The only negative about our time renting was that some of the maintenance issues took a bit too long to resolve. Emily was fantastic in the whole process of buying my first house. She was really on the ball and helped move things along well. She was always helpful and professional and very good at responding to emails quickly. I also used their in-house mortgage consultant Cerys and she was very good as well, explaining everything to me very well and helping choose the right mortgage.

Liam · 23 September 2024

★★★★★ 5/5

Google

I have been searching for a property in Cardiff for nearly a year, during which time I have interacted with numerous estate agents. After considering several options, I eventually purchased a property through Taylors. I had the pleasure of liaising with Abbas and his team. They guided me through the process with great professionalism. Throughout our interactions, Abbas demonstrated extensive knowledge of the local areas and property market. Unlike many estate agents, he was not at all pushy or focused solely on making a sale. Instead, he took the time to listen carefully to my specific requirements and provided valuable advice on properties that might be better suited to my needs. I would like to express my sincere gratitude to Abbas for his assistance and support during this journey. His expertise and attentive approach made the experience of purchasing my property much smoother and more enjoyable.

Sumon · 23 September 2024

★★★★★ 5/5

Google

Emily and Aidan are the best and very professional Agents I have come in come in contact with. They paid attention to all the complaints in the property and ensured they were all fixed I will recommend Taylor's property to anyone because I have intentions to also patronize the sales department in the future

Esther · 10 August 2025

★★★★★ 1/5

Google

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 11 August 2024

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 5/5

Google

Firstly, Id like to start by saying, I cannot thank Megan & Aidan enough for how helpful they’ve been. This is by far the best agency I’ve dealt with, no problem has been to big. Every concern has been addressed, even after some complications arose, they helped deal with the situation quickly. They were always available when I needed to sort things out or call. Looking forward to dealing with them for the foreseeable future. Cannot recommend them enough! Thanks for everything you’ve done.

Ewa · 20 November 2023

★★★★★ 5/5

Google

Great service from Aiden and Emily thus far. I had my rental property advertised with another Cardiff letting agents for 6 weeks and in that time only had 3 viewings. They advised me to drop the price twice claiming the market was quiet. I moved it to Taylors and had 5 viewings in 48 hours, 3 of which wanted to proceed with a let. The price was also at a higher amount than advertised elsewhere. Very slick service. Aiden in particular seemed proactive in booking viewings and Emily has been excellent during the transition between viewings and the tenants moving in. Both have been great at communicating throughout. Well done. I would definitely use you in future to source tenants. Thank you.

David · 11 April 2025

★★★★★ 5/5

Google

I had such a positive experience working with Aidan. From the very beginning he was attentive and really took the time to understand what I was looking for in a home. He was always respectful, patient, and accommodating, making the whole process feel much less stressful than it could have been. What stood out most was how approachable and supportive he was; I genuinely felt that my needs as a tenant were being listened to and taken seriously. I’m very grateful for his help and would happily recommend him to anyone looking for a place.

Yumitra · 4 September 2025

★★★★★ 5/5

Google

Anyone who has had the experience of buying and selling a property will know this is a horrible and stressful time to say the very least ! I have to say that all the staff at Taylor’s I’ve dealt with have been efficient and helpful. Darren from Cardiff Bay branch was the initial contact. He had humour and explained everything clearly and the property was put on the market very quickly. Then the sale was handled by the Roath branch Lauren had to carry out so many viewings always punctual and feedback was always prompt. Karl was always on hand to answer any questions. What I particularly liked was the fact all phone calls and emails were answered very quickly which was pleasing. All the staff were friendly, approachable and helpful and explained things clearly in language that I understood!! It’s not over yet but I’m glad Taylor’s’ are there to support me through the next stage.

Pat · 23 July 2023

★★★★★ 1/5

Google

What a strange policy they have where you cannot choose how many bedrooms you need they decided for you apparently. Single man looking for a 1 bed flat so I can have my 4 year old son each weekend and apparently he will need his own bedroom for staying with me for 48 hours a week!! Absolutely ridiculous.

K · 16 March 2026