Taylors Estate Agents reviews

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

The worse agency

The worse company ever expecially that one in Watford. They are absolutely useless and careless. They rent my property to a single mother who knows the trick to obtain everything free in this Country. The estate agent did the tenants game. I was not an expert in this field, because, was the first time rending my house and they took advantage of me. As estate agent should have done the best for me to protect me from scams instead they did not do anything to protect me but they only interest was money. I realised that Taylors Watford are useless puppets. The contract with the "lovely tenants" ended in November 2023 and they are still in my house. The management is going through the court to get them out. Thanks to God I rent the house with the full management and paid the insurance otherwise I would not get any payment and this would have been a disaster for me. I rent my only house, the one I was living in for a valid reason, not because of being greedy but because I needed an extra income and since December I did not receive anything into my account, though, the management send me an email that they would meet the cost of the rental. The council is also chasing me for the council tax, which obviously, I am not going to pay as I am not living in the property. Look at what a problem this agency is giving to the landlords! ! I am just disgusted of the fact that the agency should guide and protect the landlord, instead it looks like to me they only protected the tenants. I would not be surprised if the tenants tipped the agency to scam me. I will update the full story when everything ends and I will get possession of my only living place

Filomena · 14 February 2024

★★★★★ 5/5

Google

Couldn't ask for a more helpful, dedicated and happy bunch of staff. After encountering a few issues with our previous letting agents, Taylors couldnt have done enough to help to resolve the issues, even walking to our old estate agents and trying to deal with the issues there and then! Special thanks to Taylor and Jack who are always willing to help as much as they can. Since day 1 Taylor has been incredible and the times when she wasnt available Jack stepped in and knew exactly what to do. I couldnt thank the pair enough. Me and my partner are so happy in our new home. Thanks Taylors ❤ would recommend them to everyone.

Jenni · 19 June 2019

★★★★★ 5/5

Trustpilot

Derren Cullum

I am delighted to express my utmost satisfaction with the exceptional service provided by Derren Cullum, the Marketing Manager at Taylors Bedford Branch. From the moment I engaged with Derren, his friendly demeanour immediately put me at ease, creating a positive and welcoming atmosphere. Derren's extensive knowledge was evident as he effortlessly provided all the information I required, demonstrating a profound understanding of the real estate market and its intricacies.What truly set Derren apart was his genuine commitment to ensuring I had a clear insight into how to proceed with my property-related decisions. His insightful guidance and valuable suggestions have been instrumental in shaping my approach, and I feel confident moving forward, thanks to his expert advice.Derren Cullum's professionalism, coupled with his amiable nature, made the entire experience productive and enjoyable. I am genuinely grateful for the outstanding assistance I received from Derren and would wholeheartedly recommend him to anyone seeking a knowledgeable and personable expert in the realm of real estate marketing. Taylors Bedford Branch is fortunate to have such an exemplary individual leading their marketing efforts.

Adam · 9 January 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 5/5

Google

Taylors dealt with both the sale of a property and my rental. The sales team were excellent, especially Charles and Richard. Within 2 weeks of putting my property on the market I had over 20 viewings and they negotiated a sale swiftly to my satisfaction. The lettings department are also very efficient, especially Taylor, who made my lettings experience trauma free and understood my needs. I would highly recommend both the Sales and Lettings Department

Lisa · 18 June 2020

★★★★★ 5/5

Google

I recently had the pleasure of working with an outstanding team led by Emily, and I can’t praise them enough. I worked closely with Abbas and Lauren, both of whom were professional, attentive, and dedicated throughout the entire process. Though the vendor ultimately pulled out of the sale, the level of communication, both before and after, has been nothing short of exceptional. Abbas, in particular, deserves special recognition. He consistently went above and beyond, his dedication and commitment were evident every step of the way, and it’s clear that he genuinely cares about his clients. His proactive approach and genuine concern set him apart from other agents I have worked with. Despite the setback, the team’s efforts have made the experience a positive one, and I’m confident we’ll find the right property with their help. Highly recommend!

Lothfy · 23 September 2024

★★★★★ 5/5

Google

We had a really great experience with Taylors throughout our move. Emily, the manager, was fantastic, professional, approachable, and incredibly helpful from start to finish. She kept everything moving smoothly and was always on hand to …

Kate · 16 January 2026

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 5/5

Google

Taylors Estate Agents , Albany Road, Cardiff were very helpful and informative throughout our sale. We had many hurdles during this sale but came out at the end due to constant updating of information and dealings with solicitors. Highly recommended.

Joan · 18 April 2024

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

Fantastic experience using Taylors in Roath. Charlotte and Megan were absolutely brilliant. Punctual, professional and clear communication. Megan was fantastic and did a great job negotiating on my behalf with the landlord. Charlotte was very helpful in showing us around and answered our questions. Based on my experience, i would highly recommend Taylors.

Syed · 18 June 2023

★★★★★ 5/5

Google

Across a wide range of services, Taylors S&L have consistently proved to be a superb Agency. I have nothing but the highest praise for the charming Ms Emily Edmunds who has looked after me from the start, as well as the lettings manager …

Paul · 16 November 2025

★★★★★ 5/5

Google

Charlotte and Niall are my main contacts and I must say Charlotte is brilliant in dealing with the rental itself, as well as the communication with myself, especially in the situation that I am away from my property for the entire time, she basically takes care of all my questions and I have to admit there are A LOT OF them. Thanks both!

Hanlin · 18 June 2022

★★★★★ 5/5

Google

Taylor was very helpful throughout the whole process. There was a last minute change of mind from the landlord for our first choice house (which was completely out of Taylor's control) and we were offered our second choice, which was actually a much better house although £150 a month more, without having to pay any extra fees. We were looking to move in very quickly and everything was organised by the time we wanted to move :)

Steve · 19 June 2018

★★★★★ 5/5

Google

Aidan has been outstanding! I explained my situation, he spoke to the landlord and helped me secure a home that my Mrs and I really wanted/needed. Thank you Aidan and I wish you all the best!

Rafael · 19 August 2025

★★★★★ 5/5

Google

Taylors letting agents have been really helpful with my new move. They’ve made life really easy - thank you to Georgie, Aiden and Charlie for making it so easy

Jack · 2 October 2024

★★★★★ 5/5

Google

We had a fantastic experience with Taylor’s. All of the staff are professional,friendly & very helpful. We met Aidan,Charlie & Emily who all clearly enjoy their jobs as they were so …

Tara · 16 February 2026

★★★★★ 5/5

Google

I cant recommend this team highly enough, extremely efficient and professional. It's always difficult to single out individuals but the level of engagement provided by Charlotte Thomas is absolutely first rate and a credit to Taylors in particular and the estate agent profession more generally. I have used Taylors for both a purchase and for a letting and they are a cut above their competitors.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 18 June 2021

★★★★★ 5/5

Google

Was looked after by Hussein and Jemma the branch manager. We had our offer accepted in December and were very excited, however it took a little longer than expected due to issues out of our control, but we just recently moved in and we're very happy. There was a few ups and downs but as whole the process was smooth, and Jemma dealt with any issues we had promptly and in a professional manor.

Kieran · 19 June 2019

★★★★★ 5/5

Google

Charlie and Aidan were really helpful throughout the whole process and I would definitely recommend Taylor’s as a letting agency!

Jessica · 18 January 2025

★★★★★ 5/5

Google

Megan was an absolute star, she got us in for a last minute FaceTime viewing on our dream house, and it really felt like she was in our corner putting our offer forward. Couldn’t have asked for a better experience, considering how rough the renting market is these days!

Macy · 18 June 2023

★★★★★ 5/5

Google

I purchased a house with Taylor's recently. Emily, Cerys and Josh were polite, helpful and professional . Thanks to them whole process went smoothly. They did an amazing job. Highly recommended.

Marcin · 26 July 2024

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023