Taylors Estate Agents Cardiff reviews

★★★★★ 5/5

Google

Firstly, Id like to start by saying, I cannot thank Megan & Aidan enough for how helpful they’ve been. This is by far the best agency I’ve dealt with, no problem has been to big. Every concern has been addressed, even after some complications arose, they helped deal with the situation quickly. They were always available when I needed to sort things out or call. Looking forward to dealing with them for the foreseeable future. Cannot recommend them enough! Thanks for everything you’ve done.

Ewa · 20 November 2023

★★★★★ 5/5

Google

Great service from Aiden and Emily thus far. I had my rental property advertised with another Cardiff letting agents for 6 weeks and in that time only had 3 viewings. They advised me to drop the price twice claiming the market was quiet. I moved it to Taylors and had 5 viewings in 48 hours, 3 of which wanted to proceed with a let. The price was also at a higher amount than advertised elsewhere. Very slick service. Aiden in particular seemed proactive in booking viewings and Emily has been excellent during the transition between viewings and the tenants moving in. Both have been great at communicating throughout. Well done. I would definitely use you in future to source tenants. Thank you.

David · 11 April 2025

★★★★★ 5/5

Google

I had such a positive experience working with Aidan. From the very beginning he was attentive and really took the time to understand what I was looking for in a home. He was always respectful, patient, and accommodating, making the whole process feel much less stressful than it could have been. What stood out most was how approachable and supportive he was; I genuinely felt that my needs as a tenant were being listened to and taken seriously. I’m very grateful for his help and would happily recommend him to anyone looking for a place.

Yumitra · 4 September 2025

★★★★★ 5/5

Google

Anyone who has had the experience of buying and selling a property will know this is a horrible and stressful time to say the very least ! I have to say that all the staff at Taylor’s I’ve dealt with have been efficient and helpful. Darren from Cardiff Bay branch was the initial contact. He had humour and explained everything clearly and the property was put on the market very quickly. Then the sale was handled by the Roath branch Lauren had to carry out so many viewings always punctual and feedback was always prompt. Karl was always on hand to answer any questions. What I particularly liked was the fact all phone calls and emails were answered very quickly which was pleasing. All the staff were friendly, approachable and helpful and explained things clearly in language that I understood!! It’s not over yet but I’m glad Taylor’s’ are there to support me through the next stage.

Pat · 23 July 2023

★★★★★ 1/5

Google

What a strange policy they have where you cannot choose how many bedrooms you need they decided for you apparently. Single man looking for a 1 bed flat so I can have my 4 year old son each weekend and apparently he will need his own bedroom for staying with me for 48 hours a week!! Absolutely ridiculous.

K · 16 March 2026

★★★★★ 5/5

Google

Georgia, Charlie and Aiden have been amazing, industrious and tremendously supportive throughout our searches for a property. Especially Georgia, she conveyed our concerns to the landlord patiently and enthusiastically, demonstrating a high level of professionalism. Sincerely thanks for all of their good jobs! They are highly recommended if you are looking for an agent to find a right property in Cardiff.

Ng · 11 August 2024

★★★★★ 5/5

Google

I had to move to Cardiff in a jiffy due to my work and it would not have been possible without Megan and Charlie from Taylors. From the moment I contacted them and gave them my requirements, Megan and Charlie arranged, viewings, processed documents, got all the necessary activities done in an impossible speed and ensured I got into my new home on the day I wanted. Post renting support has been superb too. Thank you Megan & Charlie, you rock!

Dilip · 18 June 2023

★★★★★ 3/5

Google

A very mixed bag. They were good at finding tenants for us and we've used them twice for this as it worked well the first time. We asked them to fully manage one property and this did not go well. Our tenant has housing benefit and it's paid directly to the landlord as she is classed as vulnerable. The accounts department at Taylors absolutely couldn't cope with processing the Council payments. Month after month I would have to chase up the money and sometimes we didn't receive any rental income for 6 or 8 weeks. They always blamed the Council for not using the right reference code, but even when I told them the dates and amount they didn't seem to be able to trace the payments - they said they had too many payments to be able to track a particular one. They never apologised for late payments or tried to solve the problem. Finally we switched to a new management company who have no problem passing on the Council's money to us. We left Taylors with them still owing us a month and a half's rent. Charlotte Thomas was wonderful in dealing with this - she chased the finance department repeatedly for us, behaved very professionally and always responded promptly and politely to my many emails, even when I was getting increasingly frustrated. Although I cannot recommend Taylors as a whole I can definitely recommend Charlotte.

Stella · 18 June 2023

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said they will phone them to explain the rules of there agreement, still been going on for weeks, damages= less rent just bare that in mind.

James · 15 September 2026

★★★★★ 5/5

Google

Really great support from Emily and the team as I had a bad experience with a previous buyer and had to put my property back on the market. I have been supported and have been helped to achieve a better deal this time. Really great support and plenty of calls to let me know what was happening at each stage. The support has been very clear and friendly.

Andre · 19 January 2024

★★★★★ 2/5

Trustpilot

Terrible communication, Bristol branch AVOID

Honestly do not bother using Taylors on Sandy Park Road Brislington, Bristol. Hands down the worst estate agents we've ever used. Terrible communication: A viewing for our property was booked by the manager Tom without even consulting us. I also had to chase to get responses to easy questions from him who, if I'm honest, sounded like he just couldn't care less about selling our property. No attention to detail: No sale board for the property was put up in the first week of the property going live. I had to chase to get this up. Pretty basic. After 2 weeks of the property being live it wasn't in the window of their shop. Again we had to ask for this to happen. Shouldn't be having to do that. We asked to receive a rightmove report every Friday and were assured we would get it. At the start I never received it so again had to chase. I had to do this again at least another time. On the termination of contract document the wrong dates were added....the list continues. So many things can go wrong when buying and selling so to not feel like your estate agent can be trusted with basic tasks leaves you feeling incredibly frustrated and like you have to micromanage to ensure they've got the basics right. Ridiculous. Unfortunately for Taylors the proof was in the pudding, my property was up on the market from October - January with no offers at the right price. After months of frustration with the communication and customer experience from Taylors and just the general feeling that we were completely wasting our time we went with Boardwalk and within 1 week of switching over to them the property was sold over the asking price and it's been a great customer experience with them. That sale has since completed. This is unfortunately a classic case of you get what you pay for.

Tom · 30 April 2026

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 4/5

Google

My experience with Taylors Sales and Letting was simply amazing. The entire team was supportive and always ready to assist with documentation and kept me updated during the Sales process.i was treated with special attention as a valued customer. The sales team cordinated with others members worked relentlessly to help me achieve my goals on buying my first property in the UK. My sincere thanks to Taylors for their endeavors in Sales and marketing , and keeping the spirit of their customers high through their excellent service even during the pandemic. Kudos Taylors!PositiveProfessionalism

Jenifer · 18 June 2022

★★★★★ 5/5

Google

Very helpful and understanding throughout the whole process. The team at Taylors helped with anything possible and made everything easy and stress-free. Big thank you to Emily Edmunds for her amazing support. Highly recommended!

Shane · 16 February 2026

★★★★★ 5/5

Trustpilot

Perfect execution of a sales transaction

Wasim of the selling team did an excellent job in helping us to sell a house in Oxford. The transaction was executed professionally and closely followed through. We managed to complete the transaction in the time and price range that we planned. We will use Wasim's service again and I have no reservation of recommending him too.

Alan · 17 August 2026

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 5/5

Google

After having problems with my previous agent I moved to Taylors. I have had a really good experience with the agent and the new tenants they have provided have consistently paid on time and taken good care of the property without any issues.

Michael · 2 April 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 1/5

Trustpilot

Security Deposit not being paid

Looked at a property in Northampton, after viewing the property decided to move forwards with the rental and was asked to pay a security deposit. Unfortunately the reference checks failed and was promised my security deposit back with 3-5 working days. 10 days later was told that there was a problem with the refund system and would get the payment by the Friday. No funds had been returned. Spoke to the Northampton branch and was told that the person I was dealing with was out of the office until Monday. Not happy as having to wait nearly 3 weeks is just unacceptable.

David · 13 February 2026

★★★★★ 5/5

Google

Very friendly staff with great communication 🥰 thank you so much Georgie for showing me the flat and being an overall kind person! and Aidan for helping with any queries I had. Couldn't recommend them enough xxx Thank you for everything ❤️ …

Bernadette · 20 October 2024

★★★★★ 5/5

Trustpilot

Joe Ashton

Joe Ashton - Stevenage base.From the first viewing to exchanging and completing Joe was amazing. He constantly was chasing unanswered questions from other companies ensuring we had the correct answers in a quick time. He was ALWAYS contactable and able to answer our questions, making our first house buy so much easier. He was thorough one our first house viewing showing us each room and able to answer all questions we had in such detail. 10/10.Thank you again Joe for making our first house purchase such a great experience!

Nick · 27 July 2024

★★★★★ 5/5

Google

Great experience with Taylors.Especially staff Emily was so helpful !!!Thankyou so much!

Stephy · 25 October 2025

★★★★★ 5/5

Google

Many thanks to Taylors team for helping us with the rental of our new home, particularly Aidan! Aidan was super efficient, prompt, detailed and offered the absolute best customer service throughout the process. Looking forward to a great time altogether and many thanks for our welcome to your new home gift box. So sweet and thoughtful!

Adesinmisola · 18 February 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026