Taylors Estate Agents reviews

★★★★★ 5/5

Google

Thank you to Lauren Bromley for the viewing today. Was able to answer all my questions and provide extra information. A well timed viewing as well. Would certainly recommend to view with Lauren if you are looking for a property to purchase in Cardiff.

Thomas · 21 October 2023

★★★★★ 5/5

Google

Aidan and Emily have been fantastic throughout the process of us finding a new property to rent. From the initial consultation over to signing the keys, they have kept us updated, given sound advice and listened to all of our queries. Their …

ErinJess · 16 October 2025

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 5/5

Google

Recently moved into a rental property with the help of Charlotte - the smoothest experience I’ve ever had from a estate agent! Charlie was so helpful and professional - prompt to respond to calls and emails and happy to assist with any queries we had! Delighted with the house and the service we received. Just brilliant!PositiveResponsiveness, Quality, Professionalism

Rhianna · 18 June 2022

★★★★★ 5/5

Google

Absolutely lovely estate agents, made moving really easy. Emily helped us the whole time keeping us up to date with everything

Alana · 26 March 2026

★★★★★ 1/5

Google

I've used Taylors' fully managed service for my rental property over the last two years, and during this time, I've received terrible service and have been left out of pocket on several occasions. During the onboarding process, everything was great. The people I dealt with in the branch were friendly, helpful, and responsive. After this, the 'management' of my property was handed over to their central office, and things went downhill. At the end of the first year, the tenants left and sorting out the rent they owed, damage to the property, and their bond was a complete fiasco. I had to do most of the work myself to put together the list of damage to the property, despite most of it being blatantly obvious. The person handling the check-out process clearly wasn't interested. I was (mis)sold the zero deposit scheme on the basis that it covered a higher amount than a traditional deposit. However, when I needed to claim against it, I was advised that "adjudicators always seem to find in favour of tenants more than landlords and that 40-60 % on average is awarded to landlords". If I'd known this, I would never have agreed to a zero deposit scheme instead of a cash bond. The tenants made an offer far short of the amount owed, which I refused, but Taylors authorised it anyway and the claim was settled. It felt like they did what was easiest for them, were completely unhelpful, and were as good as rude in the way that they dealt with me throughout this process. During my current tenancy, what should have been a routine maintenance job was completely botched by Taylors' contractors, and the only solution they offered was to pay the contractors even more to put it right. After speaking to the tenants, it was clear that either Taylors or the contractors were lying about what went wrong and I was offered no help or support in resolving the situation. I received no money back for the botched work, and will have to pay again for someone else to fix the mess they made. Taylors were aware for months that I was considering moving to another estate agent at the end of the current tenancy, and to add insult to injury, nine days before the end of the tenancy, casually dropped in that there would be a six month notice period if I wanted to leave. The cherry on their sh1t sundae. I know that finding an estate agent tends to be a case of 'who is the least bad', but I'm sad to say that Taylors are nowhere near the top of that list.

Charlotte · 18 April 2024

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

★★★★★ 5/5

Google

Had amazing experience, doing veiwing and assistance with looking for properties. Definitely my best experience with letting agents Thank you Georgina for you kind support

Izaak · 26 July 2024

★★★★★ 5/5

Google

Abbas was very helpful, answered all our questions, waited for us when we couldn't find the house, polite and smartly dressed.

Thomas · 23 September 2024

★★★★★ 5/5

Google

I have completed a house purchase today via Tylors, great service all round, friendly staff and helpful advice, easy to contact and reply to emails quickly. Thanks Emily, Jafer & Karl for the good experience and service. I highly recommend Tylors to everyone.

Mujtaba · 18 June 2023

★★★★★ 5/5

Google

Charlie & Megan were so helpful giving me advice on letting my property and marketed it very quickly always updating me with any developments very quickly. Execellent service - would recommend and instruct again

D · 19 January 2024

★★★★★ 5/5

Google

I would like to recommend them as a best service forever .And the second thing the person Abbas Sohali he is really too much responsible and always giving me best option as well as he is so responsive!!!I feel really comfort to look for a dream house for me and my family .I can trust them to have my best service forever .

Farhat · 13 December 2024

★★★★★ 5/5

Google

Finding a house with Taylor’s was so easy and the Taylor’s team were fantastic. They made everything really smooth and Aidan was so helpful. Would 100% recommend this letting agent to anyone looking for a new place!!

Holly-Mae · 21 October 2023

★★★★★ 5/5

Google

I have recently bought a house which was marketed by Taylors Albany Road office and I must say the service was excellent, always been polite and helpful. Thanks to Karl & Emily for your excellent service 👏 👏 …

Sadek · 22 August 2023

★★★★★ 5/5

Trustpilot

Northampton branch is one of the best…

Northampton branch is one of the best estate agents out there. The sales team know exactly what they are doing. Their service has always been very flexible,friendly and professional from start to finish. You simply can't ask for anything more. Thank you 😊 🙏

Rahel · 26 April 2026

★★★★★ 5/5

Google

Georgie, Charlotte and Aidan were absolutely amazing in helping us through the whole process! Thank you so much

Kieran · 23 September 2024

★★★★★ 1/5

Trustpilot

Worst management and money eaters

Worst management and money eaters, fake, scam, plesse avoid Stevenage taylors. I have given my property to let and manage to Stevenage Taylors, oh my God, they looted me almost every now and then. Many hidden charges and when I ask to end the contract they asking me £720 and 6 months notice. This is absolute loot. Now Iam end up with nowhere, I may go legal action against them. Same thing their sales team did to me when I put my property for sale last year which they signed trapped me and signed solo contract. Finally they did not sold the property and because of solo contract, i stuck with Taylors. This is illegal.

Mukesh · 24 May 2025

★★★★★ 1/5

Trustpilot

Taylors Cardiff Bay letting landlords down

I am one of those landlords who feel totally let down by Taylors for not informing their customers about the proposal at Victoria Wharf to ascertain support for RTM. If my wife wasn't on Facebook, we would have no idea that such an important change was being considered. I've emailed Taylors three times, and phoned them twice and have yet to get a response from anyone. First call, no answer, second call no answer, left voicemail requesting a call back. That was four days ago, and still no response. Not only are they failing their customers by not informing them of this proposed fundamental change to how our apartments are managed, they are also displaying a shocking level of customer service and complete disregard in not responding to enquiries on this matter.

Nigel · 20 September 2022

★★★★★ 5/5

Google

I really can’t stress enough how good Charlie has been for us. She was helpful at every step in the process. She dealt with everything professionally and swiftly with no issues at all. She is honestly a diamond and needs to be praised. Well done on such a great member!PositiveProfessionalism

Oskar · 18 June 2022

★★★★★ 5/5

Google

Emily and the rest of the staff were very helpful, looking forward to the move!

Morgan · 26 March 2026

★★★★★ 5/5

Google

Amazing service from Emily, very friendly and informative. Would definitely recommend for first time buyers!

Tegan · 16 March 2026

★★★★★ 3/5

Google

I used Taylor's back in the 90's to both sell my home and purchase a new one. At the time, it was effortless and having had that experience, we decided to use them again to sell a house from a member of our family that had passed away. Initially, everything appeared to be going well and more so, due to the current covid pandemic, we were aware that processes may be delayed. As time passed, we did however become increasingly frustrated with the lack of communication from both Taylor's and Country wide solicitors who were in fact, acting for both seller (us) and the buyer. It was only after we pushed for a better service and did at one point suggest that unless we had some sort of completion date due to the length of time it was taking, then we would have been forced to put the house back on the market. This was due again to lack of communication, questions coming in that had already been answered (sometimes twice) and a dispute over a land registry document which had expired many years ago and was totally irrelevant to the process. As I have mentioned, we were fully aware that everyone was under pressure in the current climate, however we did feel there were some delay tactics during the process. It wasn't until a family member attended at Taylor's with what I can only describe as an ultimatum, was it then that we started to receive phone calls with updates and eventually the house was sold on the completion date after we basically demanded one. With regards to Taylor's, Karl Pendry did the best job he could in the circumstances and in fairness, delivered at the end. In relation to Countrywide Solicitors, Emma and Zoe were extremely helpful and did keep me informed also towards the end. Would we use Taylor's again? Probably but I think we would need better reassurances at the start of any transaction and more communication during the actual process even if it's a phone call to say, "Nothing new, just updating you". It's better to hear something than nothing at all.

Lee · 18 June 2022

★★★★★ 5/5

Trustpilot

Lettings management

Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.

Mamun · 27 August 2025

★★★★★ 5/5

Google

I have received variable service during a 2 year tenancy depending on the issue and member of staff. However, more recently all contact with branch manager Michael Tustin has been excellent - he has been responsive and very helpful during the check-out/end of tenancy proceedings.PositiveResponsiveness, Professionalism

Rebecca · 18 June 2022