Taylors Estate Agents Cardiff reviews

★★★★★ 1/5

Trustpilot

Taylors happy to rent with rats…kettering

Taylors Northampton happy to rent out a property in kettering that it turns out every tenant left within a year because of no insulation and can't afford to heat however many oil heaters you use - turns out the rats got cold and ate their way inside - they soon left because its so cold. Even the letting agent who attended to see rat hole said its warmer outside! 3 months of no action despite rat faeces, tenant left for health reasons - taylors were aware of, guess what , its been relet within days after the rat hole filled with expanding foam & painted over. There is a formal complaint being made for negligence. Genuinely hope nobody from the taylors families ever need to rely on such poor service providers. You should be ashamed trying to cover your tracks, especially you Helen, never answered an emergency call but fired off hope your happy with repairs when tenant had left???? And no I am not the tenant

TG · 9 March 2022

★★★★★ 5/5

Google

Had the pleasure of working with Emily Martin on one of the purchases. She went above and beyond to make sure the transaction was a success, supporting my client every step of the way! Incredible!!

Ashen · 19 August 2025

★★★★★ 5/5

Google

We recently purchased a property via Taylors. Karl and Emily were very helpful and dealt with my enquiries very professionaly and in a timely manner. Had a great experience, highly recommend Taylors Roath.

Dilip · 18 June 2023

★★★★★ 5/5

Google

The estate agent, Jaf, that took me round the property was great! He was patient waiting for me when I gave notice that I was 15 mins late for the viewing. He was polite, well mannered throughout and honest with the information he gave. You often have faults of properties sugar coated for sales purposes, however, I appreciate being told straight to the point to save both our time, which Jaf did well. I knew immediately from our conversations the work that was needed on the property. Jaf later told me he was knew to the job and only 18 years old which shocked me. I look forward to doing more business with him.

Ryan · 18 June 2023

★★★★★ 1/5

Google

I have been chasing my deposit back for 2 months. Avoid this agency at all cost. The only reason why they have so many stars is because they push people to give them review after moving in, after that they completely ignore you. Message for tenants: If they ask you for a positive review once you move in please wait till you tenancy ends and do it afterwards, for those that are thinking about using this agency there are much better options. I cannot believe I have been waiting 2 months to get my deposit back. They also sent my personal details to Swalec that is now chasing me to pay the electricity for the property I have never lived in( they damaged my credit from 992 to 980). I spent hours if not days trying to get my money back plus chasing Swalec to cancel my account at the property I have never lived in. If you are buying house think about this twice, if they are not capable of dealing with tenants think what happens if they make mistake dealing with sale of the property( yes you might lose money for solicitors, definitely not worth it).

Vladimir · 18 June 2023

★★★★★ 1/5

Google

Please please think twice before using Taylor’s. After losing my husband and being a cancer survivor I was ready to make the move and find a new home. I was so excited when I found a house with Taylor’s Estate agents, First I was told that I would have a better chance of getting the house if I used their mortgage broker. I knew this was against the law as I already had a mortgage approval in place and a very substantial deposit. I told them this after that they decided not to put my second offer to the vendor. I went to see the vendor and they confirmed they had not received the improved offer. When I challenged Taylors and spoke to the Manager l was meet with one lie after another. The girl who did not put my offer in sat there looking like she would rather be anywhere else.I have always believed in treating people with respect and honesty and I am so sad to have come across people like this. I am sure that there are lots of very good estate agents out there but these are not one of them.I would like to give them no stars but it does not let you to do this. I am taking this matter up with the Ombudsman as they have repeatedly broken the estate agent’s code of practice. Clearly this is what you face in an non-regulated industry. If I carried on like this in my profession I would have been sacked.

Stephanie · 18 June 2023

★★★★★ 2/5

Google

I used this branch for both let and initial sale of my 2 bed house in Old St Mellons and have very split opinions about the two departments. I do NOT recommend their sales service to anyone. The sales agent I dealt with is Karl Pendry and I cannot say he is helpful or professional. During viewing stage, fake information regarding the property availability was given to several buyers which caused a serious complaint from my tenants. In the negotiation stage, he failed to highlight the risk of buyer’s mortgage conditions and persuaded me hard to continue with the underpriced offer after providing incorrect market trend information which he never admits it was due to his own lack of knowledge about local area. One of his colleagues actually phoned another agent to ask their sold prices nearby because they had absolutely no clue. I pulled out from the sale and terminated my agreement with Taylor’s immediately after. Another agent managed to secure a 10% higher cash offer 2 weeks after and their fees was even lower than Taylor’s. Letting department was great in the beginning finding tenants and getting everything set up. I recommended their service to a number of friends locally. Although they failed to provide keys to their own colleagues to do the checkout report even it was paid and arranged weeks ago. Would give them 4 out of 5 but unfortunately their sales colleague managed to achieve 0 out of 5 so overall 2 stars.

John · 18 June 2023

★★★★★ 5/5

Trustpilot

I had a very excellent experience with…

I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽

Chukwuebuka · 14 February 2026

★★★★★ 5/5

Google

Fantastic service from Karl at Taylors. Very polite and pleasant service. I hope to work with them again. Thank you for your support and appreciate your friendly service. Thank you Baz

Baz · 18 June 2023

★★★★★ 1/5

Trustpilot

So I was looking to sell my property…

So I was looking to sell my property and was sold bag of lies from these jokers at Taylor’s estate agents.•Customer service skills from Luton branch staff were non existent.•The marketing manager ADAM Bolton who signed us up told us lies regarding the contract just to get us signed in and after said he did say those things just 2 days after! SHOCKING •Advertising was shambles, spelling mistakes, •Actual viewing that was scheduled on agent showed up at all and no apology. So no thank you I will take my business else where. Just guys are jokers and I wud recommend you use another agents.!

Micheal · 26 May 2021

★★★★★ 5/5

Google

Charlotte was so so helpful and answered my millions of questions quickly and thoroughly! She made me feel at ease and honestly made our move so much more manageable and less stressful! Thank you so much for your help ☺️ x

Emily · 18 June 2022

★★★★★ 5/5

Google

Excellent and easy way of booking in for a viewing for student accommodation. In particular, Megan and Aiden were extremely helpful and were incredibly polite and provided a great experience.

Luke · 18 June 2023

★★★★★ 5/5

Trustpilot

Perfect execution of a sales transaction

Wasim of the selling team did an excellent job in helping us to sell a house in Oxford.

Alan · 17 August 2026

★★★★★ 5/5

Google

Great experience with Taylors Estate Agency. All the team were professional and responsive, addressing all of our concerns quickly. They put the customer first and communicate well through every step of the way. Thank you to Michael and Niall especially!PositiveProfessionalism

Alice · 18 June 2022

★★★★★ 5/5

Google

Niall was excellent to deal with; with the current market being so competitive I found it really difficult to even get a response from other letting agents. After speaking with Niall in relation to a property I was interested in, his communication was excellent - he kept me updated on the progress and ultimately secured the property for me and my family. Highly recommended to anyone looking to rent.PositiveResponsiveness, Professionalism

James · 26 August 2022

★★★★★ 5/5

Trustpilot

We have been landlords for more than 18…

We have been landlords for more than 18 years now.We used numerous Estate agencies in the past.In our many years of experience, Taylors Estate Agent are the best agency who have managed our properties. All the staff we deal with are very helpful.Miss Maria Kemp in particular is a first class manager.Her communication skills, professionalism and attention to detail are second to none. She also acts very swiftly in addressing any issues. Very highly recommended Thank you very much Maria for all your input.

AHMED · 14 January 2021

★★★★★ 5/5

Trustpilot

Yet another great service!

Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!

Bobbi · 8 December 2020

★★★★★ 5/5

Google

My experience with Taylors was very positive and the agent I dealt with, Jack was incredibly helpful. I was hesitant to ever use a letting agency after a bad experience years ago, however Taylors has changed my mind and I would recommend them if looking for a property in and around Cardiff.

Alexis · 19 June 2019

★★★★★ 5/5

Google

Emily has been fantastic with helping us with the moving process. Would highly recommend if anyone’s looking for a move of house.

GrotesqueGully · 7 May 2025

★★★★★ 5/5

Google

Very helpful agents, Ali was very easy and efficient to deal with, the agents were happy to accommodate our queries - thanks for a pleasant experience 👍🏻 …

William · 18 June 2023

★★★★★ 5/5

Google

Spoke to a few letting companies but decided to go with Taylor’s in Roath and tbh they made everything easy for me. Thanks Charlie!! Much appreciated 👌🏼 …

Martin · 18 June 2023

★★★★★ 5/5

Google

A huge thankyou to the staff and a special mention to Megan who went out of her way to assist us and saved us £590! Top class service.

Pauline · 18 June 2023

★★★★★ 5/5

Trustpilot

5 Star's doesn't do David, Katie and Taylors Swindon justice!

5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!

Paul · 10 September 2020

★★★★★ 5/5

Google

Emily was really friendly and incredibly helpful. She made the process to simple and easy to understand. Overall my experience with Taylor’s was really good!

Zara · 24 March 2025