Taylors Estate Agents Cardiff reviews

★★★★★ 5/5

Google

My experience with Taylors was very positive and the agent I dealt with, Jack was incredibly helpful. I was hesitant to ever use a letting agency after a bad experience years ago, however Taylors has changed my mind and I would recommend them if looking for a property in and around Cardiff.

Alexis · 19 June 2019

★★★★★ 5/5

Trustpilot

Mr Ryan smith.

Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative. Extremely patient whist viewing. I thought he was the manager! A real asset to this company. :)

J · 2 June 2026

★★★★★ 5/5

Google

Emily has been fantastic with helping us with the moving process. Would highly recommend if anyone’s looking for a move of house.

GrotesqueGully · 7 May 2025

★★★★★ 5/5

Trustpilot

5 Star's doesn't do David, Katie and Taylors Swindon justice!

5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!

Paul · 10 September 2020

★★★★★ 5/5

Google

Very helpful agents, Ali was very easy and efficient to deal with, the agents were happy to accommodate our queries - thanks for a pleasant experience 👍🏻 …

William · 18 June 2023

★★★★★ 5/5

Google

Spoke to a few letting companies but decided to go with Taylor’s in Roath and tbh they made everything easy for me. Thanks Charlie!! Much appreciated 👌🏼 …

Martin · 18 June 2023

★★★★★ 5/5

Google

A huge thankyou to the staff and a special mention to Megan who went out of her way to assist us and saved us £590! Top class service.

Pauline · 18 June 2023

★★★★★ 5/5

Google

Emily was really friendly and incredibly helpful. She made the process to simple and easy to understand. Overall my experience with Taylor’s was really good!

Zara · 24 March 2025

★★★★★ 5/5

Google

Used Taylor’s to sell a property they have been helpful throughout the process with thanks to Emily and Karl at the Albany Road branch Cardiff, for keeping things on track and informing us of progress of the sale.

Glyn · 18 June 2022

★★★★★ 5/5

Google

Just Let with them for the first time through Aiden and Emily and both were amazing to work with. Very quick at getting info across and all very secure.

Nia · 9 August 2025

★★★★★ 1/5

Trustpilot

We listed a property with the kingswood…

We listed a property with the kingswood estate agents who advised to put it on as an auction. The original value of the property was set at £210,000. Within a month of the property being listed the auctioneer was already trying to drop the price of the property by £40,000 to £170,000. We were not happy about this as it had hardly been on the market for a while and didn't want to lose that much value in that short of a time. We asked that the property be relisted normally and not on auction which Taylors advised they would do. 6 weeks later we get a message from Taylors stating they'd had no interest and to request we drop the price again at which point we checked the advert online to find out they were still advertising the property on as auction and had no changed it as requested. We were pretty annoyed about this and asked that they remove it from listing and we would go elsewhere as they had made a complete mess of trying to sell our property. This is also an ex rental property so it is costing us money to hold onto it empty. We contacted Upstix which is a cash buyer to see if we can get a cash offer and quick sale on the property. As part of their checks for some reason they used Taylors Kingswood to get a valuation who valued the property to them at £150,000 meaning that we then had a cash offer back of £115,000. So not content with messing up our listing and sale the kingswood office was then complicit in trashing the value of the property after we left!!!!!! I have never in my life dealt with such an incompetent estate agents. One that not only advises customers wrong, but then can't even do a simple thing as to update an advert when request and then goes and trashes the value of a property after the client leaves them through their own incompetence. It's disgusting and they should all be ashamed!

Glyn · 17 December 2024

★★★★★ 1/5

Trustpilot

Gloucester branch - useless for letting. Avoid.

I’ve signed up for full letting management of my property, while working away, through Countrywide (actually Taylor’s in Gloucester, who come under Countrywide). Useless.They have to be prompted to do even the most basic things such as arranging for safety certificates, property checks etc.The full management service is supposed to come with a web portal for landlords. Never updated.Nobody answers the phone at the branch. Nobody replies to emails. When trying to contact the tenancy renewals team, the automated system sends you on a seemingly endless loop (“Press 1 for renewals” end up being passed straight back to menu options)Never update their internal system, so if you do get hold of someone they never know what’s happening. Paperwork has been lost. Instructions never followed.I have no idea what they do. Absolutely useless.

Chris · 21 July 2020

★★★★★ 5/5

Google

Niall was our agent for our most recent move. Really helpful, great service. Taylor’s have a very efficient system in place and we had zero difficulties - We will hopefully relocate with them again in the future.

Casey · 18 June 2022

★★★★★ 1/5

Trustpilot

Avoid like a plague

Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.

Soumya · 2 October 2025

★★★★★ 5/5

Google

Charlie was extremely helpful throughout the process of renting the house. It was a big move and her professionalism and friendly manner helped take a lot of the stress out of the move. Highly recommend.PositiveProfessionalism

Jude · 18 June 2022

★★★★★ 4/5

Google

Really good customer service from Emily. Taylor’s found and vetted tenants within a couple of weeks. V pleased with the service.

Liz · 25 September 2025

★★★★★ 1/5

Google

Rotten to the core! Steer clear buyers, sellers, renters & landlords. I have had the unpleasant experience of meeting with three of the staff members in this business and not one of them has spoken a word of truth during any of my time wasted. You've been warned! Read Stephanie's review a few posts down for a real, honest and supported review of the actions witnessed by myself of this business. Rotten!

Jonathan · 18 June 2023

★★★★★ 2/5

Google

I used this branch for both let and initial sale of my 2 bed house in Old St Mellons and have very split opinions about the two departments. I do NOT recommend their sales service to anyone. The sales agent I dealt with is Karl Pendry and I cannot say he is helpful or professional. During viewing stage, fake information regarding the property availability was given to several buyers which caused a serious complaint from my tenants. In the negotiation stage, he failed to highlight the risk of buyer’s mortgage conditions and persuaded me hard to continue with the underpriced offer after providing incorrect market trend information which he never admits it was due to his own lack of knowledge about local area. One of his colleagues actually phoned another agent to ask their sold prices nearby because they had absolutely no clue. I pulled out from the sale and terminated my agreement with Taylor’s immediately after. Another agent managed to secure a 10% higher cash offer 2 weeks after and their fees was even lower than Taylor’s. Letting department was great in the beginning finding tenants and getting everything set up. I recommended their service to a number of friends locally. Although they failed to provide keys to their own colleagues to do the checkout report even it was paid and arranged weeks ago. Would give them 4 out of 5 but unfortunately their sales colleague managed to achieve 0 out of 5 so overall 2 stars.

John · 26 August 2022

★★★★★ 5/5

Google

I have always found Taylors very responsive, helpful and accommodating. Jack put me in touch with their Bristol team when I was looking for accommodation, and both Jack and Taylor were excellent at addressing my queries during and even after the moving out process.

Lynsey · 18 June 2020

★★★★★ 5/5

Trustpilot

Jane Cook(Taylors Downed) is amazing! …

Recently purchased a property via Taylors Downend. All staff were very helpful. In particular, Jane Cook. She knew exactly what was happening and always updated me when requested. Excellent!

Fay · 11 April 2026

★★★★★ 5/5

Trustpilot

FANTASTIC CUSTOMER SERVICE

FANTASTIC CUSTOMER SERVICE I just recently rented a property in Leighton Buzzard, I am impressed how excellent customer service Taylors provided. James was responsible for my case. Thanks for his clear communication, experience (knowledge about the property market) and nice personality I was able to rent a property in just a one day! I would like to say thank you and I am sure I will use TAYLORS services in the future.

JUSTYNA · 7 April 2021

★★★★★ 5/5

Google

I can honestly say the service received from both Charlotte and Micheal has been superb. From my first call to their office and to date, they truly are a credit to the industry. I would recommend them to everyone.

Jo · 18 June 2021

★★★★★ 5/5

Google

Worked with Karl and Charles to sell my house recently. Both were very responsive, diligent in their follow-ups and professional throughout. They made selling a house in the current restrictions easier than it might have been. Thank you.PositiveResponsiveness, Professionalism

Peter · 18 June 2021

★★★★★ 5/5

Trustpilot

5 Star Service!

All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!

Amberley · 23 May 2023