Taylors Estate Agents Cardiff reviews

★★★★★ 5/5

Trustpilot

Rent out my property through Taylors…

Rent out my property through Taylors Country Wide and Nathaniel has been most helpful and efficient when dealing with a property repair.

Gary · 18 September 2024

★★★★★ 1/5

Trustpilot

Avoid, none professional

If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.

Sanchausis · 13 April 2025

★★★★★ 5/5

Google

Fantastic service all round. Very understanding and helpful.

Harry · 25 September 2025

★★★★★ 5/5

Google

We have had a great renting experience with Taylor's. Charlie was super helpful throughout the process (and still is) and very quick to respond to our queries!PositiveResponsiveness

Katy · 26 August 2021

★★★★★ 4/5

Google

Taylor’s have been so helpful in getting me the flat I wanted. Jorga made the process very simple and kept in contact about the process every step of the way. Brilliant agents!

Adele · 18 June 2020

★★★★★ 1/5

Google

My boyfriend and I started renting with Taylor's in July of this year. This company charges the most for their letting fees and so you would think they would have the best customer service, but they do not. When we first moved in my boyfriend and I did a detailed inventory of the property and reported multiple repairs that needed done as well as a strong damp smell in a storage cupboard. We did not get any of these repairs fixed until almost 8 weeks after they were reported and the damp issue has still has not been addressed. As tenants we bleached the walls of the cupboard, provide the storage area with ventilation and still it smells up our entire house. Since I have been living in this house my allergies have gotten worse and so I am worried that there might be mold that is not visible which maybe contributing to my amplified allergies. We have contacted the letting company and our landlord, where we were either ignored or promised that someone would come and look at the property but no actions have been made. We are fed up with this company. I would suggest that you save yourself the frustration and let with another letting company. Taylors DO BETTER.

Sarah · 18 June 2020

★★★★★ 5/5

Google

First time buyers and it couldn't have been better It was actually quite a whim that we walked into the Taylors Estate Agents in Roath after a few weeks of idle searching for houses. But we where glad we did, we couldn't have had a better experience. From the first phone call, right up to the completion of the property was excellent. Incredibly knowledgeable and professional staff, really supportive and helpful. Throughout the process we were helped, supported and guided without any pressure. We were able to ask questions throughout and get answers quickly. The biggest positive I can give the guys is that they where incredibly helpful when any issues where raised, dealing with them straight away and going above and beyond to help us through them. Having spoken to others about their experience we feel really fortunate to have had such an efficient service so a big thank you from us for making it all so easy.

Matt · 18 June 2020

★★★★★ 1/5

Trustpilot

* AVOID as much as possible!

* AVOID as much as possible!Regret having had anything to do with the Downend branch.So many times they agree with you on something on the phone, but then deny it completely. Terrible service for our check-in, check-out and any communication about ending the tenancy.** DODGING a lot!I used zero deposit and they used COUNTRYWIDE to do the check-in and check-out report. The check-in report was concise and had super low-quality pictures and general comments while at the checkout they did a comprehensive bit-by-bit report with loads of dodgy comments on issues with furniture that existed before! Even of the things that were not mentioned in the check-in report. They tried to make a big claim for a deposit based on this!

Arash · 29 February 2024

★★★★★ 5/5

Trustpilot

Thus far- happy with the experience in working with Natalie

Thus far we are very happy with the care and attention that Natalie from TaylorsCountrywide Oxford has provided. When faced in taking over the Agency of a flat with sever mould problems, which has been ignored for months by the previous Agency- Natalie jumped in to move things forward with the landlord and get things fixed. The problems are not fixed as of yet- so I am hopeful, but cautious in waiting for the problems to be fixed. She has been kind, attentive and understanding as we have worked with her. We are so very thankful to have an Agent who seems to care to take care of us at the renters and the landlord.

Paige · 14 February 2024

★★★★★ 5/5

Google

Niall went out of his way to help us through the letting process - would happily use again and recommend

James · 18 June 2022

★★★★★ 1/5

Trustpilot

Where do I start? Dreadful people.

Where do I start? I rented an apartment from the Bedminster branch, and it was an unbelievably awful experience from beginning to end. They lied about the opening inventory, there was no hot water or heating for most of the tenancy period (and they literally couldn't even be bothered to reply, let alone sort the problems out), they lied about damage caused when I left (which I did not cause), and now they refuse to communicate with me regarding the return of my deposit. Needless to say they are also withholding my deposit with no legitimate reason whatsoever. It would be really difficult to find a worse company to deal with. They treated me shockingly badly, lied through their teeth, and are trying to steal my deposit. Just awful. Avoid at all costs. UPDATE: 3 months later, I opened a dispute with Taylors via MyDeposits and submitted my honest evidence to counteract their lies and today received the deposit refund in full. Keep evidence of everything Taylors tell you (they WILL lie later on), take photos of everything, take videos of everything..... eventually, you will get your money back from these rogues (as long as you are being honest).

Peter · 8 February 2024

★★★★★ 1/5

Trustpilot

oxford - Absolutely useless and infuriating

Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong

Katherine · 2 February 2024

★★★★★ 1/5

Trustpilot

GDPR Violations

The Aylesbury branch handled a single inquiry. They decided this was enough to add me to mailing lists and bombard me with spam. They have zero understanding of GDPR. Customers must opt-in for mailings. I never opted in. Their unsubscribe fails. The sending e-mail is not monitored either, so it is impossible to unsubscribe.I blame Countrywide - their owners, for inadequate oversight of their subsidiaries. Interestingly Countrywide fails to publish any public privacy policy. All major companies do so and include a clear e-mail where users can send in privacy concerns. This speaks volumes.Unless this gets sorted immediately I shall report them to the ICO where they may be subject to fines of up to 4% global revenues.

Verified · 26 January 2024

★★★★★ 5/5

Google

We purchased a 4 bedroom en-suite to let flat in 2017 from Taylors Estate Agents. We asked Taylors Letting Agency to manage it for us. As completely new at this, we were in the hands of the manager, Jack Mitchell and his colleague, Taylor Micallef. This has proved to be an excellent professional working relationship, and they have metaphorically held our hands through the process of letting the flat, very effectively. They have different expertise, and at all times given good solid advice and guidance, keeping our interests at heart. Thank you both so much and will call in when we are in the area, Monica and Eddy Brown

Mon · 19 June 2019

★★★★★ 5/5

Google

I had a very hard time looking to purchase my first property, however when I went into Taylors they have offered me a one stop shop service, they have saved me money on my mortgage, they also actively searched for a property for me based on my preferences! And they helped me find the perfect home! I didn’t need to go anywhere else as they even offered me their solicitors which have provided a great service, and I exchanged my house within 12 weeks

Karam · 19 June 2019

★★★★★ 5/5

Google

I have been very pleased with the service provided by both Jack and Taylor. They have found me tenants twice now, initially when I first purchased my property, and again when that tenant left. They found me new tenants very quickly, so that I had virtually no gap in rental income. I manage the property myself, but my new tenants moved in just as I was going on holiday so I was a little concerned that they would have no one to go to with any issues, but Taylor kindly offered to be a point of contact for them in case of any teething problems whilst I was away. When I need new tenants I will definitely go to Taylor’s at Roath again.

Zoe · 19 June 2019

★★★★★ 5/5

Trustpilot

We were looking for a rental property…

We were looking for a rental property in the Oxford area, as we were moving from Norfolk after selling our house so we got used to the area before we buy. We did not realise how brutal the rental market is, other estate agents tried to get us into pushing up our offers to play us off against other potential renters but Taylors were the opposite, they were very professional at all times, took the stress out finding a house and at all times very helpful. Couldn't recommend them highly enough

Mark · 11 January 2024

★★★★★ 1/5

Trustpilot

Avoid Taylors at all costs

Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.

Carter · 7 January 2024

★★★★★ 5/5

Trustpilot

The home-finding process was…

The home-finding process was user-friendly and less tedious than other property agent We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job. Thank you, Georgia phelps for your great help and support in finding us a new beautiful home.great communication and great experience with you. Thanks

Bunmi · 17 January 2025

★★★★★ 5/5

Google

Charlotte was very professional, Organised and in constant contact the whole time. She is a credit to TaylorsPositiveProfessionalism

Dean · 18 June 2022

★★★★★ 5/5

Trustpilot

Taylor’s in Torquay headed by Paula

Taylor’s in Torquay headed by Paula , they were helpful, professional , supportive and I can’t rate them highly enough

Francesca · 21 February 2026

★★★★★ 5/5

Google

Had a really positive experience with Emily Edmunds from Taylors Letting Agency. She was very professional and helpful throughout, always making sure the properties she recommended matched what I was looking for. Her friendly and approachable manner made the whole process smooth and stress-free. Highly recommend her!

Zainab · 24 May 2025

★★★★★ 5/5

Google

Georgie has really looked after us and has been amazing throughout, great communication and she went above and beyond for us as prospective tenants! We can't thank you enough for your help in finding us the perfect new home Georgie!

Jess · 18 May 2024

★★★★★ 5/5

Google

Great service from Taylors. Full asking price on first viewing after lockdown measures in August 2020. Many thanks to Karl and the team!!

Peter · 18 June 2021