Trusted Agent profile · Cardiff
★★★★★
433 reviews across 2 platforms
82 Albany Road, Roath, Cardiff, CF24 3RS
Taylors Estate Agents's office in Cardiff, at 82 Albany Road, is rated 4.0 out of 5 across 433 reviews on two platforms, including 303 Google reviews rated 4.7.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful and professional service. Took the stress and hard work out of tenant finding for us and we felt the vetting process was very thorough. Thanks to Michael, Niall and Charlotte.PositiveProfessionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe’ve just rented a property with Taylors and have had a great experience so far. Niall was really helpful, quick to respond and very efficient, thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBooked to view a property in bradley…
Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple
5/5
GoogleJaf was very helpful and friendly to deal with. Understood exactly what I’m looking for and is always in touch.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Google5 stars to Aidan and Emily, been very helpful and friendly with me.
"Thank you for the 5-star review! We are so happy that we could assist and provide friendly service. It's always a pleasure to help our valued customers like you. We appreciate your support!" Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally helpful- Answered all our questions quickly and advised us well. Would recommend.
Thank you for the kind review! We are thrilled to hear that we were able to provide you with helpful information and that you would recommend us. Kind regards, Lucy, Customer Feedback and Support Team
2/5
TrustpilotBedminster office
Bedminster office - I had hoped that this one would be different. But if you like inaccuracies with details and not being able to explain their processes then they are for you. When I complained I was told that they'd followed their processes but it seems that they like to kept that information to themselves.
5/5
GoogleEmily and Karl were really helpful and very patient. They helped make the process of moving a lot less stressful than it could have been. Would definitely recommend.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
TrustpilotTaylors helped us find a new home in Bicester
Taylors helped us find a new home within a short space of time. They are friendly and supportive. The home-finding process was user-friendly and less tedious than other property agents. We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job. Thank you, Rebecca for your great help and support in finding us a new beautiful home.
5/5
GoogleEmily Martin was an absolute star in the buying process! We are very grateful for her support and help. Bonus points for liking our crazy fluffy dog :)
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Taylors have been great. Michael, Charlotte, and Niall were all very helpful throughout the process, and were responsive and understanding to our needs.PositiveResponsiveness, Professionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe bought a house through Taylor’s. They were really helpful and efficient. Thank you Karl and Charles for assisting in and pushing forward what was an exceptionally long purchase due to covid.PositiveResponsiveness, Professionalism
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI have been renting through this this…
I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.
5/5
GoogleAmazing people to work with especially Niall and Charlotte really helpful made the moving process really easy and simple ! 👍PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleWe rent a house in Wilson Street Cardiff, at the first, washing machine got wrong. it took more than two months to provide new one after more than 20 email and calls... We had kept house very clean and neat. we moved out of the house more than one month and they don't give back us the deposit yet. I sent several emails to them but just auto reply email said because of covid 19 .... Taylors be more responsibile to your clients...NegativeResponsiveness, Quality
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Lucy, Customer Relations
5/5
GoogleI let my house for a period of 2 years with Taylors as the agents. During that period I had two tenants both found by the agents with only a period of 7 days between the two as Taylors had potential tenants "in waiting". During the two years I found the employees very helpful and friendly and nothing was too much trouble. Any problem on my side or the tenants was communicated and dealt with within hours and not days. I would have no problem in recommending Taylors Letting to any potential landlord. THANK YOU TAYLORS Peter JonesPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid!
If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.
5/5
GoogleKarl and his team were attentive and kept me informed at every stage of the selling process. I have no hesitation in recommending their service.PositiveProfessionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleCharlotte was fantastic. Made the process really easy, answered any questions I had. A credit to the company and would definitely use in the future!
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCharlie and Georgie have been an integral part of my property management. As I am abroad most of the time I need a company I can trust to manage things and be top of all aspects. Great experience so far.
Thanks for the excellent 5* review Kader! Thanks for your thoughtful comments about Charlie, Georgie and our Roath team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently purchased a property sold by Taylors. Charles and Karl were excellent from start to finish. They called to provide regular updates with the progress and everything went smoothly.PositiveResponsiveness, Professionalism
Thank you for wonderful comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe branch manager Michael Tustin was very professional and advised what I could do to get the most rent for my flat when I am ready to let it out.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAiden and Emily have both been great. I would really recommend the service to anyone going forward
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleCharlotte was great, helped with all our queries and was a good relay with the landlord - quick response. Great job!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
