Taylors Estate Agents Cardiff reviews

★★★★★ 4/5

Google

Niall was very helpful throughout the whole process and very responsive to any queries.PositiveResponsiveness, Quality, Professionalism

Mina · 18 June 2022

★★★★★ 5/5

Google

Thanks to Michael Tustin and the Renewals Team for their professional and kind support!PositiveResponsiveness, Professionalism

CamillaE · 18 June 2022

★★★★★ 1/5

Trustpilot

I rented a flat from Taylor’s for my…

*****Avoid****_0 star I rented a flat from Taylor’s for my daughter in Bicester for 8 months. The service I received was appalling. Firstly to speak to anyone at the branch is almost impossible. Calls are never answered, and if you are lucky you may have your call answered after several attempts to contact them.When you query something you are promised a call back which never happens. I have currently been waiting for a deposit refund and still waiting when the flat has been checked over more then 3 weeks ago and I have been told £100 will be deducted from my deposit for cleaning although it was left in a better state than when I became a tenant at the property.Avoid at all costs as I am sure there are other agents out there who are more thorough. Save yourself the stress!!! No response from Northampton office no response on sent emails and the phone calls just goes on messaging service left 100 voicemail and email still no response bloody jokers..I will be raising a complaint soon as I am back on the UK..

Ismail · 18 October 2023

★★★★★ 1/5

Trustpilot

This is the most incompetent and…

This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible

Rox · 16 May 2024

★★★★★ 5/5

Google

Aiden and Charlie helped us find our home and were very useful during the process. They were very kind and answered every question we had.

Elle · 13 December 2024

★★★★★ 5/5

Google

I have been thoroughly impressed by how seamlessly Taylors work. I would recommend in particular for any buy-to-let properties as Jack & Taylor in the lettings department make the entire rental process simple and hassle-free, and they work extremely efficiently with Jemma in the sales department who really does go out of her way to offer the best service. I have used other agents previously as a landlord, and Taylors are by far the best.

Sian · 19 June 2019

★★★★★ 1/5

Trustpilot

Do not let/ sell with this company…

Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.

Carol · 15 May 2024

★★★★★ 5/5

Google

Jacky is brilliant and extremely knowledgeable and clued up about all things mortgages. You’re certainly in safe hands if you use her. 5*

Rhys · 18 June 2020

★★★★★ 5/5

Trustpilot

We would recommend Taylors in Watford

We would recommend Taylors in Watford, our sale was a complicated one but Ray Carroll and Lauren White went above and beyond to get it over the line for us. Both Ray and Lauren were consistently helpful, understanding and kind, so we were very happy with the service we received.

Kay · 12 June 2021

★★★★★ 5/5

Google

Georgina and Aidan have been really helpful from viewing to moving in. The process has been pretty smooth. I hope my tenancy with Taylor’s continues to be a positive experience.

Passy · 19 August 2024

★★★★★ 1/5

Trustpilot

Worst estate agents

I have been today to a property viewing in Luton( LU1 3 UN).I was early with one hour, since I had to travel from London. I announced them of my early presence and they've said that they will be there in 10 min. They were late almost 10 min.The agent was looking like he just finished his lunch. In one hand o bottle of Lacozade. His tie was looking like he's just came from a party , and not even a sorry for been late.I am done with Luton. I do not understand how their managers can't monitor their customer service skills

Alina · 19 July 2023

★★★★★ 5/5

Trustpilot

Taylors Stevenage made my life easier

Taylors Stevenage made my life easier, I got really fast response on the letting progress and moved in a couple of days. Thanks

Jeremy · 5 February 2024

★★★★★ 5/5

Google

We had a positive experience viewing properties in Cardiff with the Lettings Negotiator, Aidan King. He was very friendly, supportive and informative during our interactions and we recommend Taylors for their swift and helpful service.

Joseph · 18 April 2024

★★★★★ 5/5

Google

Emily and Karl have been quite instrumental in our recent home purchase...They made sure that all aspects were well communicated and at no point did I feel it was merely transactional. They always maintained a professional approach and provided great suppprt all through the process. Any apprehensions /queries were also meticulously answered. Thank you both again Kumar Nishant

Kumar · 18 June 2022

★★★★★ 5/5

Google

It was a great experience to work with the management team. I had professional assistance, advice, and help for letting out my property. They were quickly responding to my enquiries. Big thank you to the Management team.

Haymen · 18 February 2024

★★★★★ 5/5

Google

Charlie has been very helpful and quick to respondPositiveResponsiveness

Tom · 18 June 2022

★★★★★ 5/5

Trustpilot

I recently visited TAYLORS SALES AND…

I recently visited TAYLORS SALES AND LETTING AGENTS for the first time, and I must say that I am extremely pleased with the level of customer service I received. During my visit, I had the pleasure of speaking with Saqad Rafiq, who went above and beyond to assist me. He was incredibly helpful and showed a genuine willingness to help me achieve my desired outcome. I am looking forward to continuing to work with him and the rest of the team at TAYLORS SALES AND LETTING AGENTS.

Armand · 13 April 2023

★★★★★ 5/5

Google

Really pleased with everything concerning the sale of my Mother's property. From the initial meeting with Karl Pendry to the viewing of the property all was done efficiently and with very few problems. Particularly appreciated the emails and phone calls from Emily Martin and Karl keeping me up to date on upcoming visits from prospective buyers.

Stephen · 18 June 2022

★★★★★ 5/5

Google

Taylors have been absolutely super with helping me find a property in Cardiff! They’ve been incredibly communicative with me and very helpful answering all my questions promptly :) I would like to give a personal thank you the Charlie from the Roath branch! She has been very professional and helped we along the way!PositiveResponsiveness, Quality, Professionalism

Will · 18 June 2022

★★★★★ 5/5

Google

After years of dealing with all different letting agents around Cardiff, Taylor has definitely been the most diligent and professional. Whilst getting us a client perfectly suited to our requirements she also achieved a higher rent for us. We will definitely give her our business when our other properties become available to let. She's also really nice and friendly and a pleasure to deal with. Thanks, Mick and Jane Pesticcio.

Jay · 19 June 2018

★★★★★ 5/5

Google

Viewing properties has never been my favourite thing to do - but with Taylor’s it was so straightforward and easy. My agent was Charlie, she was flexible with times, reassuring and responded to my messages quicker than I’ve experienced anywhere else! (Not to mention very lovely!) I will definitely use Taylor’s again when looking for a property in the future :)

Charlie · 18 June 2021

★★★★★ 1/5

Trustpilot

Useless

I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!

Tim · 25 February 2023

★★★★★ 5/5

Google

My experience with Taylor’s has been brilliant from the first time I made contact with Charles to enquire about them marketing my home. Charles and Karl have both been very professional, respectful and friendly. I was extremely happy with their approach and would definitely use them again in the future and highly recommend them to anyone who wants an agent who goes above and beyond.

Katharine · 18 June 2020

★★★★★ 5/5

Google

Aiden and Charlie have shown great professionalism, addressing all inquiries promptly. I appreciate your service and look forward to our continued collaboration.

Tahira · 23 September 2024