2/5
GoogleThe only reason they get two stars is that Kate was helpful and communicative. But dealing with the rest of the team was a communication and organisation nightmare. Simply cannot recommend using.
Trusted Agent profile · Cardiff
Verified
Northwood Cardiff reviews
★★★★★
331 reviews across 4 platforms
1a/1b Heol Y Deri, Cardiff, CF14 6HA
Part of Northwood, see every office.
Northwood's office in Cardiff, at 1a/1b Heol Y Deri, is rated 4.7 out of 5 across 331 reviews on four platforms, including 156 Google reviews rated 4.5.
156
Reviews on Google
This office
19
Reviews on View Agents
This office
127
Reviews on Direct reviews
This office
29
Reviews on allAgents
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I can’t recommend Northwood highly enough if you are thinking of selling your home. From start to finish the whole experience was superb: quick, efficient and ...Read all 2 from sellers
Buyers2 reviews
I had a very positive experience working with Northwood agency while searching for my first home. As a first-time buyer, the process felt overwhelming at times ...Read all 2 from buyers
Landlords1 review
15 years continuous rental with Northwood Cardiff and just signed up for another 3 year guaranteed rent contract. Communication has been good and so have the ...Read the review from landlords
Tenants13 reviews
I had a really lovely experience with Northwood Cardiff, and I especially want to thank Jodie for all her help and support. From the first message to moving in ...Read all 13 from tenants
About Northwood Cardiff
Family-owned and operated, Northwood Cardiff are your local estate and letting agents, offering a comprehensive range of services for selling or letting your property, including Northwood’s unique Guaranteed Rent scheme. Our property agents have been assisting people in Cardiff since 2002. We are passionate about property, and our experienced team is dedicated to guiding you through the process of selling, buying, letting, or renting your home in the most successful and stress-free way possible. We take pride in being an active part of our local community, participating in local festivals, sponsoring the local school, and supporting the Rhiwbina litter pickers.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
View AgentsMiss
I found Northwood agent was very helpful, kind friendly and listen to the seller
5/5
Direct reviewsVery impressed by the service, all staff extremely helpful. Carys Lock organised two viewings to meet our specific needs. She was well informed, communicated very effectively, professionally and enthusiastically. Thank you.
5/5
Direct reviewsAll of the staff in the office have been amazing, very accommodating and always keeping me up to date with everything that???s going on. I felt reassured and good hands. Thank you all!
5/5
Direct reviewsReally helpful and very accommodating. Always at the end of the phone if needed and great at keeping us updated throughout our rental term.
5/5
GoogleThe easiest sale process we have had by a mile. Professional and honest with us throughout which led to us coming to an agreement on our house within a few weeks of listing. Thank again Jo, Nicola, Lewis, Adie & the rest of the team!
1/5
GoogleNot only did I have a terrible experience when I rented from Northwood but 3 years on I am now being contacted by a third party because Northwood have shared my details with them incorrectly saying that I have "recently moved". I haven't lived in a Northwood property for 3 years and my details are being willingly shared to third party companies. Not happy at all!NegativeProfessionalism
5/5
Direct reviewsI would recommend Northwood highly. After being on the market for months with my previous estate agent, they sold my house in a week.
5/5
allAgentsFive
As someone who has rented for years through multiple agencies Northwood are definitely up there with the best. The staff are friendly, great with communication and sorting problems out quickly. Would highly recommend.
5/5
GoogleClaire Williams, who I dealt with whilst applying for a rental property, was nothing short of incredible. I don't usually leave reviews but I feel she went above and beyond for me. I absolutely recommend her if you are looking for tour next home.
4/5
Direct reviewsA lot of information was given about the flat and would have been more helpful if a brochure was handed out before leaving., easier to keep on file. All in all satisfactory and pleasant agent.
5/5
Direct reviewsQuick and very efficent service, James the contractor was polite, very professional and I would highly recomend, issue with my kitchen door was rectified
5/5
View AgentsProfessional and friendly service
Great service from initial viewing through to contract. Thank you, especially to Jess for all her help and patience.
5/5
Direct reviewsWonderful service and incredibly helpful. Gina was truly amazing to deal with and got this done. Fast. Would highly recommend.
5/5
Direct reviewsA very professional and friendly Estate Agents who made the purchase of a property stress free! Nicola was particularly helpful. Thanks.
5/5
Direct reviewsFriendly, empathetic and caring. Easy to get hold of and always looking to do everything in a timely manner. My dealings are nothing but positive. Great service from start to finish. Would recommend to anybody looking to rent
5/5
GoogleLovely staff who helped make everything smoothly and easily.
Agent replied · 31 December 2024
I am so pleased to hear you had a 5 star experience with our wonderful team! Thanks for taking the time to leave a review!
5/5
GoogleExcellent service provided to opt rental property at Whitchurch.
Agent replied · 31 December 2024
Thank you for your 5 star review!
5/5
GoogleWe wanted to give a massive thanks to Jo and team at Northwood for the support during the whole process while buying a house. The whole team is helpful, any questions are answered straight away. A very easy, enjoyable process!!!!😃 …
5/5
Direct reviewsWe have rented out our investment property out with Northwood for the last 5 years, and have recently just sold the property with Northwood. I can safely say that our experience has been excellent. The customer service is second to none, and the team are always responsive and ready to help. I can highly recommend Northwood for both landlords and vendors, you won't be disappointed.
5/5
Direct reviewsJo at Northwood was just amazing when I sold my house through Northwood EA @Rhiwbina. Jo always kept me updated on the sale and was always so helpful with any questions I had. Jo is friendly and bubbly and she made the the nervy process of selling my house so easy. Highly recomend!
5/5
GoogleMy experience with Northwood in letting a property, and in particular with Jess, was wonderful. They are very professional, and if you want to let a property, then I would recommend letting from them.
5/5
Direct reviewsMy experience with Northwood in letting a property, and in particular with Jess, was wonderful. They are very professional, and if you want to let a property, then I would recommend letting from them.
5/5
GoogleGreat friendly staff, always happy to help.
Agent replied · 31 December 2024
Thanks for taking the time to leave a 5 start review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Northwood Cardiff
What do tenants say about Northwood Cardiff?
13 reviews from tenants, rated 5.0 out of 5 on average. For example, Yevhen wrote: "I had a really lovely experience with Northwood Cardiff, and I especially want to thank Jodie for all her help and support. From the first message to moving in ..."
