Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust wow,
these guys work hard and fast, whenme and my girlfriend found ourselves in a tricky situation with housing problems they tirelessly worked to help us get everything sorted out to move into a new flat as quickly as possible, with such kindness.
also they give you free brownies when you sign your agreement, and they where just delcious. 5 stars but i would give 10 if i could.PositiveResponsiveness, Quality, Professionalism, Value
Kyle · 27 August 2021
Agent replied · 7 June 2023
Hello Kyle that's great to hear that you felt the team stepped up when you were in a tricky situation. We really do have all our clients' best interests at heart and it's super to know that we can rely on our systems and professional experience to enable us to deliver even in difficult circumstances. Thank you for the 10 stars! The team will be delighted. -Mgy-
★★★★★ 1/5
GoogleTerrible service, definitely would not recommend MGY to anyone. Their staff are shockingly rude and cold. They don't get back to you and they act as though they are better than everyone else. When you complain about something to them, they act condescending and make you wrong for it, and then act as though they have done nothing wrong without fairly assessing the problem. Clearly they don't care about their customers or improving their services! MGY, a word of advice. When you get negative feedback, work on improving your service as opposed to attacking your customers because that is unprofessional.
Masuma · 8 June 2019
Agent replied · 7 June 2023
Thank you for your review, which we understand is linked to a previous negative review regarding our Lettings department. We would like to say that we are at a loss as to how to respond given that our previous honest response and friendly advice missed the mark. The only course of action we can suggest is to invite you to contact one of our Directors on 029 2046 5466 to resolve this matter directly. On a separate note, we would like to assure our clients that we take our customer service incredibly seriously. We have a paper trail of liaison with all clients and carry out an internal investigation for every negative review. Then, if our service is found to be lacking, we take active and thorough steps to put it right. -MGY-
★★★★★ 5/5
GoogleI am leaving this review as a buyer.
Great service from MGY. I booked the flat viewing over the phone. On the day of the viewing I had a text confirming the location and time. I can't tell you how many times I've booked with other estate agents only to have the booking forgotten about or cancelled last minute.
They also provided amazing cakes for when I picked up the keys on completion. Thank you MGY!
Lee · 8 June 2019
Agent replied · 7 June 2023
Thank you for this excellent feedback Lee, we are delighted to hear that our Text Confirmation System is going down so well. In addition to our delicious cakes!
★★★★★ 5/5
TrustpilotVery Helpful
MGY was instrumental in helping an international resident through the letting process here in Cardiff. They were accurate, transparent, and accessible. Highly recommended for their professionalism and ease of service. Loving my flat.
James · 21 September 2025
★★★★★ 5/5
GoogleUsed MGY for the of a new apartment and sale of my old one. The whole process was so easy and straight forward. Buying a new place is an exciting time and Becky Thompson who was the main point of contact made the whole experience very enjoyable
Christopher · 28 October 2023
Agent replied · 26 November 2023
Hi Christopher, thank you for your kind feedback, we appreciate the time you have taken to write such a positive and thoughtful review. It was an absolute pleasure to help sell your property and we wish you every happiness for the future.
★★★★★ 5/5
TrustpilotGreat company
Great company. I have recently used MGY for a commercial property. Cheryl was very helpful, answered any questions i had along the way.
Matt · 15 April 2024
★★★★★ 5/5
GoogleOli and Becky were exceptionally good - great comms and very patient! Thanks both for all your help with our sale and purchase.
Carl · 7 June 2020
Agent replied · 7 June 2023
Hi Carl thank you so much for providing your positive feedback. We will let the team know. -MGY-
★★★★★ 5/5
TrustpilotI had a great experience from start to…
I had a great experience from start to finish. The team were brilliant to work with, kept me up to date through the sales process and took away a huge amount of the worry. It all went very smoothly and I couldn’t recommend them highly enough.
RDH · 30 August 2023
Agent replied · 29 October 2023
Thank you for your kind review and feedback.
★★★★★ 2/5
TrustpilotPoor sales progression
The listing and viewing progress were great, but sales progression was awful. Twice we were led to believe we were close to exchange, without everything being in place. The one time people further down the chain didn't even have a mortgage.They took silence from others in the chain as agreement, which caused delays and a lot of annoyed people.We also had about three different variations of the status each time we had an update.I would not use these people again, solely based on the sales progression.
Richard · 4 July 2023
★★★★★ 5/5
GoogleI enthusiastically endorse MGY in Cardiff Bay. I am extremely satisfied with the service provided. They were consistently accessible to address any queries during the renting process. Their communication was swift and precise, alleviating …
M · 14 April 2024
Agent replied · 26 August 2024
Thank you for taking the time to leave a review.
★★★★★ 5/5
GoogleJake at MGY was great to deal with. Good communication always.
Mike · 14 April 2025
Agent replied · 10 December 2024
Thank you Mike for your kind review!
★★★★★ 1/5
TrustpilotA shocking company to deal with
A shocking company to deal with ! I vacated a house that I rented through them, and agreed with them that I could return within a few days to collect a couple of items I was unable to take at the time (all documented in writing), and then (after agreeing to this) to be told "tuff luck" you can not have your £500 worth of items back and we are going to dispose of them and charge you for this. Police and small claims court now involved. Be warned ! do not rent a house or flat from these unscrupulous rogues.
Rob · 1 June 2023
★★★★★ 5/5
GoogleMGY have been fantastic and supportive throughout the duration of our sale. Oliver, in particular provided expert advise from the onset. We received a quick valuation and the photographer was here the next day. The process was long and Oliver showed great patience, knowledge and helped unblock some points with the solicitors. 5* Service would highly recommended!
Luke · 7 June 2022
Agent replied · 7 June 2023
Hi Luke, thank you for your kind review, we will pass on your positive feedback to Oliver.
★★★★★ 5/5
GoogleWhat fantastic service from Oliver and Becky. I did not know estate agent could be this good. Sold my place in Cardiff Bay in less than 10 days and completed the sale in a month.
I would recommend these guys to anyone who wants a truly different experience to the norm.
Thanks
Steve Riemer- Harris
Steve · 8 June 2018
★★★★★ 5/5
GoogleReliable and diligent. Especially the team of Jonathan and Toby make my life as a landlord living abroad a piece of cake. I get updates when I need them but they handle the property extremely professional and pro-active. No unnecessary hand-holding required, superb initiative and competent coordination on contractor work. Highly recommendable. (Source : allAgents)
Andreas · 12 July 2022
Agent replied · 7 June 2023
Hi Andreas, thank you for your kind review. We appreciate all feedback as it helps to ensure we maintain the highest possible standards for our sellers, buyers, landlords & tenants. We will pass on your feedback to our Cardiff Bay team.
★★★★★ 5/5
GoogleBecky and the sales progression team really helped after a previous sale had fallen through with a different estate agents, i highly reccomend. The sale progression team (Karen) also really helped with the difficult sale and made sure that it stayed on track to completion, communicating up and down the chain.
SR · 9 November 2022
Agent replied · 7 June 2023
Thank you for your kind review and important feedback, we will pass this onto the team, wishing you all the very best for the future.
★★★★★ 5/5
GoogleI recently sold a property in Cardiff Bay, the sale was handled by Oliver and he provided an excellent service throughout. Not only did he secure a fantastic sale price but steered the sale through completion in liaison with the solicitors. From start to finish we completed in 7 weeks which is testament to the service provided. Thanks MGY and Oliver - I highly recommend their services.
Nathan · 8 June 2019
Agent replied · 7 June 2023
Nathan, thank you for your review of your recent property sale handled by Oliver. We are pleased to hear that you experienced 'excellent service' and that you 'highly recommend' our services. We shall certainly let Oliver know. -MGY-
★★★★★ 5/5
GoogleWow!! Cheryl from the bay is fantastic, she got our commercial lease over the line in absolutely no time. I would thoroughly recommend MGY and Cheryl for any commercial leases.
Daniel · 14 April 2024
Agent replied · 2 January 2024
“Wow!! Cheryl from the bay is fantastic, she got our commercial lease over the line in absolutely no time. I would thoroughly recommend MGY and Cheryl for a diligent commercial property service.” … More
★★★★★ 1/5
GoogleAnti-student agency!!!
What a horrible attitude you will see when you tell your profession if you are a student.
Being postgrad or undergrad is the same from their narrow viewpoint.
I think the problem back to the lack of qualified people working for this agency.
More workshops are urgent for better service quality.
Tham · 7 June 2022
Agent replied · 7 June 2023
Thank you for providing your feedback Tham. As a professional Letting Agent we are commissioned by Landlords and we act on their instructions regarding the letting of their properties. We politely explained to you at the time that we do not have any Landlords on our books who have authorised us to let their properties to students. We understand your frustration though and wish you all the best in finding a place. -Mgy-
★★★★★ 5/5
GoogleThey are really awesome. Got support regarding house rent. Went to their office and they offered viewing of property straight away. Person who took us for viewing was Mr. John Bishop, he was really supportive and friendly. Really appreciate their service.
Shovon · 21 July 2023
Agent replied · 27 July 2023
Thank you Shovon for your kind review of our lettings team.
★★★★★ 5/5
GoogleFantastic service from Oliver, Becky and the team. Will be using MGY in the future!
Lucy · 7 June 2020
Agent replied · 7 June 2023
Hello Lucy! Excellent to receive your appraisal thank you. Becky and Oliver and the team will be delighted to hear you felt that they delivered five star service. -MGY-
★★★★★ 1/5
GoogleI have a bad experience with mgy…
Shivani · 19 March 2025
Agent replied · 15 April 2025
Hi Shivani, we've carefully reviewed our database, but we couldn't find any records associated with your name. Could we kindly ask you to reach out to our director, Michelle Bishop, at Michelle.Bishop@mgy.co.uk?
Michelle is happy to discuss your concerns further.
Warm regards, team MGY.
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service - needed a Help to Buy Survey, was completed quickly and professionally - really pleased. Would not hesitate to recommend A+++
Julie · 15 September 2025
★★★★★ 5/5
GoogleWe rented with MGY cardiff bay being the managing agents. We dealt with a lovely lady called Sian throughout who was extremely helpful & dealt with any queries we had very promptly - nothing ever seemed too much trouble. If she was ever unavailable the other agents were very helpful. Would recommend to family and friends!PositiveQuality, Professionalism
Jay · 27 August 2021
Agent replied · 7 June 2023
Hello Jay many thanks for your testimonial regarding your experience of renting with us and also for your feedback on the five star service you received from Sian. It's always a joy receiving reviews like this. -mgy-
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
