5/5
GoogleI used MGY Cardiff Bay to sell my house recently and they were exceptional. Their response rate is second to none and nothing was too much trouble at all. Thanks so much Becky and Oliver.
Trusted Agent profile · Cardiff
MGY Cardiff reviews
★★★★★
320 reviews across 2 platforms
Column Buildings 13 Mount Stuart Square, Cardiff, CF10 5EE
MGY's office in Cardiff, at Column Buildings 13 Mount Stuart Square, is rated 4.6 out of 5 across 320 reviews on two platforms, including 243 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for MGY, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExceptional service from the MGY Rentals teams at both Pontcanna and Radyr
Searching for a rental with limited time to spare bothEmma Rees (MGY Pontcanna) and Harry Fry (MGYRadyr) were exceptional. Professional and accessiblethey calmed my shattered nerves and found theperfect property for me. Can't recommend themenough.
5/5
GoogleHello Oliver, Many thanks for your services. Patience and professionalism throughout what was at certain times a stressful sale during covid 19 and legal issues. However, you offered as much support and help as you could. Highly recommend, thank you again.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 7 June 2023
Hello Monir thank you so much for your five star review and feedback regarding the service that Oliver at our Bay office provided. We are heartened to hear that you found him to be patient and professional, despite your sale being stressful due to various external issues. All the best for the future -mgy-
5/5
GoogleExcellent service from the first call. Rapid responses to any questions. Knowledgeable and helpful team.
Agent replied · 26 August 2024
Thank you for supporting us by leaving such a kind review of your MGY experience.
5/5
GoogleThey managed my rental for 3 years and then sold the property for me when I permanently relocated to Australia. I had great advice, it was handled efficiently and the price was good. Ask for Oliver or Becky.
Agent replied · 7 June 2023
Hi Mark, thank you for your positive review on dealing with MGY, we are delighted you had a good experience and we will pass on the great feedback to the team. We wish you all the very best for the future.
5/5
GoogleMGY seamlessly managed the transition from being agents letting my fiat to selling it. They found a cash buyer within a week of putting it on the market. The sale proceeded smoothly and was completed fairly quickly. Very pleased with their service and happy to use them again.
Agent replied · 7 June 2023
Many thanks for the glowing review Paul. We are thrilled that your experience of our service was seamless and we would be delighted to sell for you again in the future. -MGY-
5/5
GoogleVery easy and smooth process with MGY Cardiff Bay. Special mention to Oliver and Becky for their help throughout purchasing my first property! Highly recommend using them for both buying and selling properties.
1/5
GoogleOne star is too much actually. Appalling service and continually ignored throughout my tenancy..then charge £400 for a replacement fridge panel.. Ignored serious concerns about fire safety in the property and failed to arrange for a broken window to be fixed for 9 months.. Despite many emails. Avoid.
Agent replied · 7 June 2023
Hello Josh, we are extremely concerned to receive your feedback and to hear of your serious concerns relating to your Tenancy. We will be carrying out an internal review into this matter and will respond in due course. Thank you -MGY- 21/02/2019 Having reviewed your concerns, we are unable to respond to your comments at present. The matter is now being referred to the TDS for them to adjudicate an outcome. Thank you -MGY-
5/5
GoogleThe Commercial team at MGY were outstanding. They understood the opportunity and found a well suited tenant. They were proactive throughout the process and kept us up to speed with progress. They were a pleasure to work with.PositiveResponsiveness, Professionalism
Agent replied · 7 June 2023
Hello Jon thank you so much for your review of our commercial team. They will be glad to hear that you found them understanding, proactive and a pleasure to work with. -Mgy-
5/5
GoogleThe team at the Cardiff bay office were extremely helpful. Sian especially couldn’t do enough whilst setting up the tenancy for my new property, and kept communication throughout the whole process.
Agent replied · 7 June 2023
Hi Thomas, thank you for your feedback and your kind review of our Cardiff Bay Team.
5/5
GoogleMGY highly recommend their services, very supportive, always on the end of the phone which is very rare these days !! Great team
Agent replied · 7 June 2023
Thank you for your kind review Angela. I will pass this onto our Cardiff Bay team.
5/5
GoogleGreat estate agent with a friendly and professional staff, they were very helpful throughout the process and even gave some nice house warming brownies when I moved in. I would highly recommend.
Agent replied · 23 June 2023
Thank you for your five star feedback, we are happy to hear that you found our team helpful throughout the process and we are glad you enjoyed the brownies. We look forward to working with you again. -Team Mgy-
5/5
GoogleGreat estate agent with a friendly and professional staff, they were very helpful throughout the process and even gave some nice house warming brownies when I moved in. I would highly recommend.
Agent replied · 7 June 2023
Thank you for your five star feedback, we are happy to hear that you found our team helpful throughout the process and we are glad you enjoyed the brownies. We look forward to working with you again. -Team Mgy-
5/5
GoogleFantastic service from Becky and Oliver who sold my apartment, as well as my partner's. Big thank you to the sales progression team, for assisting during the sale process. Will highly recommend.
Agent replied · 7 June 2023
Hello Beth Many thanks for your five star review regarding the sale of both your apartment and your partner's. Becky and Oliver appreciate your excellent feedback and were pleased to assist. -Mgy-
5/5
GoogleHad great service during a particularly difficult times. . Oliver remained calm at all times and with his help we managed to get the sale of the property over the line. Many hanks to all.PositiveResponsiveness, Professionalism, Value
Agent replied · 7 June 2023
Hello Lynne many thanks for your glowing review. So glad that we were able to help smoothen your property sale during these difficult times. Oliver especially will be pleased to hear your feedback. Regards -mgy-
5/5
GoogleWe received excellent service from first consultation through to completion. Great availability, detailed knowledge and always responsive and helpful. Would definitely recommend for sales in this area.
Agent replied · 7 June 2023
Hi Neale, thank you for your feedback and your kind review.
5/5
GoogleWe found MGY very friendly, professional and responsive. fantastic service we completed within 4 weeks, Oliver and Becky were great working towards us achieving that goal.
5/5
TrustpilotPositive buying experience
Had a great experience buying our new home through MGY Radyr. The whole team were very friendly and helpful throughout the whole process. Communication was great and they helped us complete the purchase as quickly as possible. Highly recommend and would use their services again.
5/5
TrustpilotFriendly,committed,professional,know…
Friendly,committed,professional,know their market,helpful ,go the extra mile - so highly recommended
5/5
GoogleVery good service - took over from another agent who failed to sell the flat for nearly 4 months and found a buyer within a couple of weeks. Would recommend to anyone looking to buy or sell in Cardiff Bay area
Agent replied · 7 June 2023
Hi there Dmitri, thank you for your positive review. We are delighted that you would recommend us for Sales and Lettings in the Cardiff Bay area. All the best. -MGY-
5/5
GoogleRecently rented my apartment with MGY and received a very smooth and hassle free service, especially from Jonathan who managed the whole process. Would highly recommend MGY if you’re thinking of letting your property.
Agent replied · 7 June 2023
Hi James many thanks for your feedback and five star review of our lettings process. Jonathan will be pleased to hear of your recommendation. -mgy-
5/5
GoogleReally happy with the support and care from MGY when buying a property! Extremely helpful and responsive whenever needed.
Agent replied · 26 November 2023
Thank you Louise, for your 5-Star Google review of our Cardiff Bay office.
5/5
GoogleSian at MGY made the process from viewing to signing contracts as quick and easy as possible. Would highly recommend to anyone looking for an estate agent.
Agent replied · 7 June 2023
Hi Rhys, thank you for your kind review, we will pass on your positive feedback to Sian.
5/5
GoogleExcellent service during my recent house sale. Did lots of the legwork with solicitors so you don't have to. Great communication, kept me up to date regularly. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 7 June 2023
Thank you for your five star rating Sam. Glad to hear you were pleased with our communication and updated regularly. Thanks for recommending us. -mgy-
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about MGY Cardiff
How many reviews does MGY Cardiff have?
MGY's Cardiff office has 320 reviews across two platforms: 243 on Google, 77 on Trustpilot.
What is MGY Cardiff's rating?
MGY Cardiff is rated 4.6 out of 5 across all 320 reviews, and 4.6 out of 5 on Google from 243 reviews.
Has MGY won any awards?
Yes. In The Trusted Agent 2026 awards: MGY, Cardiff won Trusted Agent.
Where is MGY's Cardiff office?
MGY Cardiff, Column Buildings 13 Mount Stuart Square, Cardiff, CF10 5EE.
