Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst "estate agents" EVER!
Worst "estate agents" EVER!! Cancelled appointments without telling me, changed the times of appointments without telling me, lied and denied sending me the appointment times via text message despite me literally showing them it etc etc. James from Radar is especially bad and will also lie that he's been trying to get hold of you to re arrange his appointment time because he cant be bothered respecting people's time and turning up. Never have I encountered a worse bunch of incompetent LIARS. How these people are in business is beyond me. AVOID. YOU HAVE BEEN WARNED
John · 5 August 2026
★★★★★ 1/5
TrustpilotTerrible communication & Service
Their service is very poor. We wanted to move forward with 3 properties and tried to communicate back and forth yet we were ignored, thrown behind and not told what was happening in terms of offers. The agents operating with us were supposed to get back with questions we had and even let us know incase someone else was interested in the properties but instead we’d wake up to checking Rightmove and seeing LET AGREED to properties we put down offers on and asked for updates incase of anything so we could improve our offer. This agency’s letting department do not take young people seriously. It happened back to back with 3 properties we put offers on so it wasn’t just a “temporary” thing.
Robert · 20 August 2026
Agent replied · 25 September 2026
Dear Robert,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience.
When we receive multiple applications for a property, these are presented to the landlord for consideration, and the final decision as to which applicant to proceed with rests with them. This decision is not necessarily based solely on the rental amount offered.
We are sorry if you felt that communication during the process was not as clear or timely as you expected, and we will take your comments on board.
We would, however, like to reassure you that the suggestion that younger applicants are not taken seriously is certainly not reflective of how we operate. All applications are treated fairly and presented to landlords for consideration based on the information provided.
If you would like to discuss this further, please contact Nicola Taylor at nicola.taylor@mgy.co.uk
We wish you all the best with your property search and hope that MGY may still have the opportunity to assist you.
★★★★★ 5/5
TrustpilotThank you MGY!
We had a great experience with MGY when buying our first home. A huge thank you to Chloe Philpott, who was fantastic throughout the process. She negotiated the price for us, took us to multiple viewings, and was always caring, kind, compassionate, and understanding. She made what could have been a stressful experience so much easier. We highly recommend MGY, especially Chloe!
D · 27 July 2026
★★★★★ 5/5
GoogleI recently moved into a new flat in Cardiff, and I couldn’t have asked for a better experience thanks to Jake from MGY-Cardiff Bay. He has been incredibly helpful, supportive, and responsive throughout the entire process. From the first viewing to settling in, Jake made everything smooth and stress-free. I truly appreciate his professionalism and friendly approach. I would absolutely recommend NGY to anyone looking to relocate, they’ve been fantastic!
Shin · 3 August 2025
Agent replied · 2 September 2025
This is a lovely review, thanks! It's great to hear the high level of service Jake provided you, and we appreciate the recommendation. Thanks again, MGY
★★★★★ 1/5
GoogleSuch a worst experience ever with MGY!
So called letting Negotiator's of MGY Jake Price literally charged for me for things which I'm not responsible for. I recently moved out of the property which is handled by MGY and they have deducted so much amount in deposit stating kitchen pipe blockage however It wasn't an issue from the day one to untill I left the property . Soon after moving out they wanted to charge me just a single hair on bed and pipe blockage. Certainly This should be taken care by landlord's not by tenants.
When I went to their office to discuss about Jake don't wanna discuss and all they ask me to raise concern with TDS? If they aren't ready to discuss with tenants why do they charge so much? Why is the office for? when they dont have to solve the problem and literally they stressed out me like hell!
Being manager Jonathan Bishop not bothered to solve my problem nor discuss, all they say is " You shouldn't come here, if you have any issues raise concern with TDS " that's the response from MGY 's Jake and Jonathan.
Totally dissatisfied and certainly not recommended.
Yogesh · 14 April 2025
Agent replied · 26 August 2024
Hi Yogesh, we disagree with these comments, unfortunately the property was left in an unsuitable condition including cleanliness and drain blockages, we have already explained this to you when you visited our office plus this has been evidenced to you via email.
If you have any more questions or concerns please feel free to email our director Michelle.Bishop@mgy.co.uk
★★★★★ 2/5
GoogleCommunication was strong. Responses were often immediate however in my experience were also often inaccurate. The sellers vendors, AMG, held up a management pack and blamed it on my solicitor. MGY had correspondences of myself and my solicitor chasing up the management pack and yet becky told me the hold up was due to my solicitor sitting on it. This was false.
Furthermore Becky also informed me, on both my viewings, that the items in the flat would be cleared before the completion of the sale. This was also false and the items took hours to dispose or myself.
Although a repossession which are sold as seen, I was told directly it would be removed.
Overall the administration side of MGY seemed strong but the sale side was incompetent.
Jamie · 14 April 2025
Agent replied · 26 August 2024
Thank you for review, we have passed your comments onto the manager. Please feel free to email your feedback to Michelle.Bishop@MGY.co.uk
★★★★★ 5/5
GoogleI recently had the pleasure of working with MGY for the sale of my property, and I am thrilled to share my positive experience. Having originally purchased the property through MGY with Oliver several years ago, it was a no-brainer to approach them again when it came time to sell.
Oliver introduced me to Becky, who has been an absolute star throughout the entire process. From our first conversation about listing the property to marketing it and arranging timely viewings, Becky was exceptional. Once the property was sold subject to contract, she was very prompt in ensuring all the formalities were completed efficiently, even before the solicitors took over.
Becky was constantly in touch and always approachable for any questions or updates I needed. Her communication skills and dedication made the process smooth and stress-free. I have observed her handling numerous sales and viewings in the vicinity, and I have already referred her to a few colleagues.
With the sale now complete, I want to extend my heartfelt thanks to Becky for her professionalism and incredible help throughout this journey. All the best, and I am confident you will continue to excel!
Ibrahim · 14 April 2025
Agent replied · 24 October 2024
Hi Ibrahim, thank you for leaving such valued feedback of your MGY experience.
★★★★★ 5/5
GoogleJust completed on the sale of my property with MGY. After going through two other estate agents prior to this (who both failed to market the property properly or make efforts to sell it), I was wondering if it would again be sat there for months on end, but the team had multiple viewings within days and I accepted an offer just a few weeks later. I wish I’d gone with MGY sooner - it would have saved me months and months of waiting. Will definitely be using them in the future and would highly recommend anyone else buying / selling to go straight to MGY. A special thanks to Becky for being so proactive with the property - your efforts have been hugely appreciated. Always fast and efficient communication from the team - thank you all!
Jessica · 14 April 2025
Agent replied · 14 April 2026
Thank you, Jessica, for your wonderful feedback! We’re so glad we could help get your property sold quickly after your previous experiences. Becky and the team work hard to provide a proactive and efficient service, and it’s great to hear that it made a difference for you. We truly appreciate your recommendation and look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotMGY are credible and service was 5 stars.
I dealt with Oliver Karamouzis for the purchase of my new home and then the sales progression team once my offer had been accepted. From the day I viewed the house (10 March) until the day I completed (14 May) the whole experience was amazing. This excellent service helped what is a very stressful time. I cannot recommend MGY highly enough.
Bethan · 13 July 2026
★★★★★ 5/5
TrustpilotIt was a pleasure to buy with MGY!
It was a pleasure to buy with the MGY team in Cardiff. Maizie Clark was helpful when we arranged a viewing, found a convenient time for a survey and gave us all the information we needed. Nicky Griffith was really helpful in progressing the sale and ensuring the exchange went smoothly. We couldn’t have done it without them!
Ffion · 6 July 2026
★★★★★ 5/5
TrustpilotSarah and the team at MGY Penarth…
Sarah and the team at MGY Penarth recently helped me with a tenant find for my property. From start to finish the experience was great and I was kept updated with feedback and offers. I’d highly recommend using MGY and will definitely use them again in the future.
Steffan · 2 September 2026
★★★★★ 5/5
GoogleI recently bought a house through MGY and was very happy with the guidance and support provided from the beginning of the sale through to completion. The Cardiff branch team, especially Becky, Kirstie were always helpful, professional, and made the whole process smooth and stress-free... Thank you for all your help!
Kemal · 29 October 2025
Agent replied · 28 December 2025
Thanks very much for this review - its great to hear the whole process went smoothly for you, and the team provided a professional service. Good luck, MGY
★★★★★ 1/5
GoogleCharged us over £100 to replace two light bulbs when we moved out, poor communication throughout tenancy, and tried to charge us for things that were faulty before we moved in.
Edit: correction - they tried to charge over £100 originally (to replace 5 light bulbs, which is still not great, let's face it... ) - I have the emails as proof. We agreed on £68 as a deduction to the deposit in the end (to replace two light bulbs). We did agree to this in order to be able to get the majority of our deposit back. However, it can not be denied that this is an excessive price to pay...
I would avoid this agency at all costs.
Rachel · 14 March 2026
Agent replied · 14 April 2026
Dear Rachel, thank you for the feedback - we are sorry to hear this. Please could you contact our director mark.iles@mgy.co.uk to discuss further as we believe this to be incorrect information - all proposed deductions were agreed to, which can be evidenced. Kind regards, MGY
★★★★★ 5/5
GoogleGreat experience! Harry Fry was a delight and made the entire process easy! Even when there was hiccups with the previous letting agents, he was very much on the ball and was able to get it resolved in time for my move. Highly recommend!
Michael · 28 November 2025
Agent replied · 28 December 2025
We're chuffed to hear that Harry provided you with a great experience, thanks for leaving a review. MGY
★★★★★ 5/5
TrustpilotExcellent customer service so far
My experience as a buyer with MGY has been brilliant so far, in particular Sales Negotiator Holly B has been excellent, she’s worked with kindness, has been very efficient and clear with communication, and all-round professional in manner
Jennie · 9 September 2026
★★★★★ 5/5
TrustpilotWe'd happily recommend MGY to anyone!
We had a fantastic experience with MGY from start to finish. Becky and James were an absolute pleasure to deal with, really down to earth, honest and never pushy. They made what can be a really stressful process feel much more manageable.
Kelly · 7 August 2026
★★★★★ 5/5
TrustpilotVicci and the team at MGY Barry did an…
Vicci and the team at MGY Barry did an incredible job in the selling of my property. worked super hard to deal with all the challenges involved. communicated clearing throughout the process. highly recommend.
J · 24 September 2026
★★★★★ 5/5
GoogleI recently rented a property through MGY and had such a great experience! Harry was absolutely brilliant, nothing was too much trouble and he made everything really easy from start to finish. I’ll definitely be prioritising MGY properties in the future. Highly recommend!
Ffion · 29 October 2025
Agent replied · 28 December 2025
This is superb feedback, thanks Ffion. Harry is grateful and we hope to do more business with you in the future. MGY
★★★★★ 1/5
TrustpilotSuch a worst experince ever with MGY!
Such a worst experince ever with MGY!So called letting Negotiator's of MGY Jake Price literally charged for me for things which I'm not responsible for. I recently moved out of the property which is handled by MGY and they have deducted so much amount in deposit stating kitchen pipe blockage however It wasn't an issue from the day one to untill I left the property . Soon after moving out they wanted to charge me just a single hair on bed and pipe blockage. Certainly This should be taken care by landlord's not by tenants.When I went to their office to discuss about Jake don't wanna discuss and all they ask me to raise concern with TDS? If they aren't ready to discuss with tenants why do they charge so much? Why is the office for? when they dont have to solve the problem and literally they stressed out me like hell!Being manager Jonathan Bishop not bothered to solve my problem nor discuss, all they say is " You shouldn't come here, if you have any issues raise concern with TDS " that's the response from MGY 's Jake and Jonathan. Totally dissatisfied and certainly not recommended.
Customer · 3 August 2024
Agent replied · 29 August 2024
Hi Yogesh, we disagree with these comments, unfortunately the property was left in an unsuitable condition including cleanliness and drain blockages, we have already explained this to you when you visited our office plus this has been evidenced to you via email.If you have any more questions or concerns please feel free to email our director Michelle.Bishop@mgy.co.uk
★★★★★ 5/5
GooglePerfect service. Following a pretty rough experience with a tenant, I moved to MGY because of their reputation and they didn’t disappoint. They have been consistently professional and organised and went out of their way to help. Very grateful to Jonathan and the team. A thanks also to their cleaning staff who did a flawless job post tenancy.
Mitch · 4 June 2025
Agent replied · 2 September 2025
Thank you for your fantastic review, Mitch. We're so glad to hear that Jonathan and the team were able to turn things around for you and provide the service you were looking for. We'll also pass on your kind words to our cleaning staff. We really appreciate your feedback and support. MGY
★★★★★ 5/5
TrustpilotFirst class service.
The personal approach made this difficult process bearable. It is never easy to sell a property, especially with difficult buyers and solicitors, but Vicky kept us informed and stayed with us through the entire time.
John · 10 September 2026
★★★★★ 4/5
TrustpilotFantastic help
Sarah was fantastic help to us when starting the renting process with mgy. Very patient with us when there were things taking a long time and when we had a lot of questions.
Mouse · 20 September 2026
★★★★★ 5/5
TrustpilotThe best in the business
MGY estate agents were the most professional people l have ever had the pleasure to liaison with..They represented us at every twist and turn of the very difficult time of moving .They talked to the buyer.constantly reassuring her and of our plans to move forward and to keep her on board.Vicci (Manager)was particularly outstanding in controling all aspects of the move.Trust me you could not get a better advisor..And finally when you phone the office any time you always get a friendly voice on the phone .helpful and sincere in the way of Hallie always willing to help.So thank you to all the team at the Barry office.Vale of Glam.especially Vicci and Hallie for a trouble free move..Regards Stuart @Sandra..ps.Well worth the money!
Stuart · 7 September 2025
★★★★★ 5/5
TrustpilotDawn in the Barry Office
I want to give a special mention to Dawn in the Barry office who has been an absolute pillar of support throughout our time with them. Her professionalism, warmth, and attention to detail are truly unmatched.
Victoria · 13 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
