MGY Cardiff reviews

★★★★★ 5/5

Google

I recently sold my flat through MGY and had a fantastic experience. I worked with Oliver and Becky, who were a real pleasure to deal with. They were always accessible, professional, and made the whole process so much smoother. From the first meeting and photos through to completion, I felt well looked after and kept in the loop. I’d happily recommend MGY to anyone selling a property and would use them again in the future.

Alex · 30 September 2025

★★★★★ 4/5

Trustpilot

MGY have been great

MGY have been great, a very well organised company. We had some hiccups during our referencing process but Sarah Green at Penarth was so patient and nice! We very much appreciated that.

Conor · 2 September 2026

★★★★★ 5/5

Trustpilot

We rented a house through MGY Radyr…

We rented a house through MGY Radyr office and both, myself and my husband, were really impressed with Sian Spiteri. She was very friendly and professional, answered all our questions and guided us through the process. Sian is an absolute pleasure to deal with. We dealth with another lady on the day we signed the contract, who was really lovely also. Our experience dealing with the maintenance department (apart from the emergency number who were really good) wasn't as positive. Upon reporting a leak, I received a call back saying there was no leak when the landlord used to live in this house (?!) and that was the end of it. Luckily it was an easy fix as the leak was caused by mold overgrowth inside the pipe that my husband managed to sort out himself, but I was surprised by the lack of care as an unresolved leak would be damaging to the landlord's property.

Mrs · 25 July 2025

★★★★★ 5/5

Google

I bought my first place via MGY and Becky. I highly recommend MGY. Becky in particular made what typically is a stressful process seem smooth, and any questions (and I had lots!) were always answered and explained. Becky was available, kind and knowledgable. Thank you.

Tom · 19 August 2025

★★★★★ 4/5

Google

Started to rent out my property with MGY and from the initial evaluation through to gaining a tenant has been a very smooth experience! The inventory was very detailed and Jake has been great at answering any queries I have, couldn’t ask for better from Jake!

Hope · 8 August 2025

★★★★★ 1/5

Google

rented one of their properties for over 4 years. never missed a single rent payment and treated the place like my own home. they did the quarterly visits and id always raise minor issues that were acknowledged but never resolved. i also had a horrible mice infestation that i spent hundreds to sort myself. despite being a great tenant and making every effort to leave the property in good condition, they tried claiming back my entire deposit. i had to go through the efforts through the deposit scheme who supported my argument and fortunately allowed me to claim back majority of my deposit. dont let them bully you into their greed.. take pictures, document everything and raise it with the deposit scheme. alternatively dont bother spending days of effort and sweat in attempt to clean the property at the end.. leave it in a stinking mess since they’ll try to steal your deposit anyway. shoutout to harry.. good effort trying to steal my entire deposit. hope it works on your next victim.

Waz · 14 December 2025

★★★★★ 5/5

Trustpilot

I have been using MGY Estate agents a…

I have been using MGY Estate agents a few years now to find new contract holders for my property's in Penarth and the difference with other letting agents is Sarah Green ( lettings negotiator) she is incredibly and I feel privileged to have her working for me it is quite a complex world out there with legislation for renting in Wales and she makes every effort to make it as smooth as possible it a pleasure knowing her and working with Sarah.

John · 14 August 2026

★★★★★ 5/5

Google

I'd highly recommend MGY Estate Agents to any tenants looking to rent in the Cardiff area. They were consistently accessible to address any queries during the renting process. Their communication was swift and precise, alleviating any stress throughout. Special thanks to Hannah Eadie and the team for ensuring a hassle-free renting experience.

Pedro · 14 April 2025

★★★★★ 5/5

Trustpilot

MGY Cardiff Bay

I have being using MGY for several years and always receive an excellent service. Jake Price and the team are fantastic and I highly recommend using them.

Rachel · 24 August 2026

★★★★★ 1/5

Trustpilot

£1600 a month for a dirty mattress?

I would not recommend MGY to my worst enemy. They expected my partner and I to sleep on the mattress they provided which was so clearly soiled and covered in stains. They told us that a “brand new” mattress topper was sufficient until a replacement mattress could be received - but they would not give a time frame on when this could be. We were paying £1600 a month to sleep on a soiled mattress in a dirty home. The day before we were scheduled to move in, we had arranged a final viewing which was subsequently cancelled on the day for “cleaning and item removals”. We were told on numerous occasions that all wall decor, drawers and kitchen utensils and cutlery would be removed. This was not the case - no cleaner had been to the property. There was dust on all of the shelves and worktops, behind the bed was filthy and there was hair found on the toilet seats. The fridge had a pungent smell and none of the items that had been promised to be removed had been taken. Instead the kitchen items were kept in the dirty cupboards and the wall decor was stuffed into a storage cupboard. This was the opposite of what was stated on the inventory which is a legal document and we were met with hostility, attitude and a lack of empathy - all because we didn’t want to sleep on a filthy mattress or use somebody else’s cutlery. We did not spend one night in the property even though we had paid over £3000 up front. We had to cancel our tenancy agreement the day after moving in because we could not be told when a suitable mattress would arrive. We were told a dirty mattress does not constitute a property of not being fit for human use “as we would find in the Renting Homes Wales Act 2016 guidance.” My partner is currently recovering from an invasive surgery and this expectation from MGY is unacceptable. My partner and I are autistic and this experience with MGY has been full of stress, a cause of depression and has completely burnt us both out during what was supposed to be a special time in which we first shared a property together.

Ryan · 20 December 2023

★★★★★ 5/5

Google

Cheryl @ MGY Cardiff Commercial team was fantastic during a recent commercial office purchase. She dealt with all of our questions (and there were a lot!) and liaised with the sellers and myself perfectly to ensure completion was as fast as it could be. Thank you Cheryl!

Chris · 13 May 2025

★★★★★ 5/5

Trustpilot

Recently moved into a rental property

Recently moved into a rental property. Can’t thank the team enough with their efficiency and support. Sarah has been exceptionally helpful from the beginning!!

Isla · 28 August 2026

★★★★★ 5/5

Google

Efficient, friendly, knowledgeable and deliver on their goals. Originally went with a well-known agent who did not provide one viewing within 3 months, despite promises. Within a month of listing with MGY the we had several viewings and the property was sold for asking price. (Source : allAgents)

Shakira · 14 April 2025

★★★★★ 5/5

Trustpilot

Rental inspection done with respect and consideration.

Was great to see Dawn again for our rental inspection this year. Dawn is thorough when reviewing the property and feeding back to our Landlord. Also very quick to file her report too. We even heard from our landlord a few hours after Dawns visit to discuss the minor repairs needed! And if Dawn says she's going to sort something out, it gets sorted out. A pleasure to deal with.

David · 5 August 2025

★★★★★ 5/5

Trustpilot

Thank you Chloe and team for helping me…

Thank you Chloe and team for helping me purchase my first home. Everyone being so lovely and supportive helping me get through the process.

Farah · 6 August 2026

★★★★★ 5/5

Google

Whole team in Bay office excellent. Jake was main contact on latest tenancy change. He did a great job in identifying and organising the fixes of issues that needed sorting before new tennants could move in to what was once again a top notch home.

Phil · 14 April 2025

★★★★★ 5/5

Google

We recently sold our house with MGY and the service we received was great. Becky was very helpful in guiding us through the process and was supportive with any questions we had. Following any showings we had, we received feedback from the team which was really useful to see. After accepting an offer on the house, the sales progression team kept us updated with any relevant information. What is a very stressful thing to do was made a lot easier by MGY. Thanks Becky and team!

Simon · 8 May 2023

★★★★★ 5/5

Google

We bought our house through MGY Cardiff Bay via Becky Thompson. They were excellent. Becky kept us informed, and she liased with the seller and the sellers solicitors. I would have no hesitation recommending Becky or MGY Cardiff Bay to anyone.

John · 14 April 2025

★★★★★ 5/5

Google

Becky at MGY were a total pleasure to have dealings with - she was fast, efficient and very well informed, providing us with invaluable help over time to navigate a few bumps in the road in the purchase of our flat. Nothing was too much of a problem for her and we both felt tremendous trust and ease in our dealings with her. In truth she stood out as exceptional compared to one or two other estate agents we met from other firms! So thank you Becky for making all the difference with our recent purchase.

Jennie · 8 April 2023

★★★★★ 5/5

Trustpilot

Excellent - sales, letting and progression!

MGY let our apartment for several years and were excellent throughout. We then asked them to sell our apartment; they secured a good price and also managed the sale through to completion with a very difficult to contact buyer’s solicitor and an overseas buyer. The sales progressions team were very professional and persevered to get the sale over the line. Very impressed.

Loz · 9 September 2026

★★★★★ 5/5

Google

As a landlord I am looking for the complete service - fast, efficient and professional. Over the last few weeks, Harry Fry has managed to hot all of these. he has helped me through a difficult rental providing timely and up to date information and brought the parties together. New rental achieved in 19 days! For me that is a record and I commend Harry Fry for all the work he has done for me on behalf of MGY

Cerebral · 3 August 2025

★★★★★ 5/5

Google

Becky and Oliver (and the rest of the residential sales team) down in the Bay office couldn't have been more helpful with our house purchase. Our purchase took a long time to go through (nothing to do with MGY!), but they reassured us throughout and kept lines of communication open between us and the sellers so that all parties knew what was going on. I would not hesitate in recommending them to anyone else and would definitely use again should the time come!

Hayley · 4 July 2025

★★★★★ 5/5

Trustpilot

Renting through MGY

Currently renting through MGY, really pleased with the way everything has been organised for us to move into our new home. Since moving in, communication has been prompt and the team have been getting some snags sorted which is great for us as we don’t have to worry about things. We would definetely recommend MGY for their professionalism and support.

Hayley · 9 September 2026

★★★★★ 5/5

Google

I was looking for apartments and I was helped by Harry Fly, he was very flexible and helped to re-organise things and details when my plans changed

Sachachiuta · 26 August 2025