Jeffrey Ross Students reviews in Cardiff

★★★★★ 5/5

Trustpilot

Very happy with JeffreyRoss.

JeffreyRoss have sold a couple of properties for me recently. Can't fault the team or sevice. Great marketing, great communication, quick to get viewings through the doors and sales agreed

James · 22 April 2025

★★★★★ 5/5

Google

Great experience with Jeffrey Ross so far. Sarah and Bertie were lovely to deal with over the phone. Ramzy and Amanda were extremely helpful, both pre and post offer. Highly recommended.

Nat · 26 March 2022

★★★★★ 1/5

Trustpilot

Avoid this appalling agency at all costs

Avoid this appalling agency at all costs. This was without doubt the worst experience with an estate agency I have ever had. Firstly, after paying the holding deposit to secure the property we sent all the required documents and heard nothing back for 2 months. Our move in date approaching and we had no idea if our “application” was accepted and whether we had to find a different property. We emailed and called Sian, the person in charge of our document handling process, various times with no response. Every time we called she wasn’t in office, and the secretary would promise she would get her to call back, a call that never happened. Eventually we had to go directly to the member of staff who deals with complaints CC him into the emails we were sending. Only then did we get a poor response trying to excuse ignoring our contact for 2 months. We then had to re-supply documents and essentially do Sian’s job of contacting references for her, even though we had supplied contact details as they requested. Various times they claimed to have been waiting for a response from our references, but in reality had only sent out the requests that same day. The level of incompetence was astounding. Finally, after getting through that gruelling process, we got everything signed off and moved in. This is when the degeneracy of this agency became even clearer. During our talks with Abbie, the agent who showed us the property, we made it clear we needed parking nearby or residents parking. Abbie used the phrase, and I quote, “It is very unlikely you’ll be able to get two permits. The landlord has said it depends on how many are issued. Best to enquire through the council directly. There are non-permit spaces on (name of nearby road) otherwise.” This made it sound as if it is very unlikely we’d get two permits, but there may be a chance we would get one. We tried to contact the council to find out, but you cannot make an application without currently being a resident or having the council tax information, so all of our information was based on what Abbie had told us. Upon moving in we applied for residents parking only to find out that there was never actually ANY chance we could get a permit, because during the planning permission stage the landlord had never applied for the property to have permits. The nearby parking mentioned has about 4 or 5 spaces on which are almost impossible to get a spot on, the rest of the parking is all residents. This means we have to fork out £60 a month for private parking about 15 minutes’ walk away. When complaining about this to the agency, they denied all responsibility because they never explicitly said we could get residents parking (despite suggesting it was possible). If you want an honest agency that actually cares about the needs of the tenants and don’t use sly turns of phrase to lie about the qualities of a property, then DO NOT USE THIS AGENCY.

Ayman · 12 December 2021

★★★★★ 5/5

Google

From arranging our first viewing through to moving in Jeffrey Ross have been great to deal with. They were quick to get back to us and sorted everything out quicker than I've experienced with previous agents. Would recommend going through Jeffrey Ross, and if/when we move again I'd be sure to look for a new place with them again!

Cameron · 16 April 2018

★★★★★ 1/5

Trustpilot

Rude and unprofessional

I was appalled at how I have been treated, my viewing got cancelled during a phone call half an hour before the actual app. I had sorted childcare for the app. to be told i will be called if the viewers tomorrow aren't interested, i just think its rude and very unprofessional!

Missy · 2 February 2021

★★★★★ 5/5

Trustpilot

Great experience with the team.....

Great experience working with Ramzy Bancroft who we had different viewings with and eventually got one through his help negotiating the price for the one we settled down for. He was very prompt in relaying information, updating us through the process. As a first time buyer, rest of the team were also great, Maddie Parker worth a mention for helping with completing the sale process.Overall, we are happy with our experience, will recommend

Isaac · 1 October 2022

★★★★★ 5/5

Trustpilot

We recently purchased our forever home…

We recently purchased our forever home through Jeffrey Ross Wellfield Road office. From start to finish the ladies in the office were fabulous. They kept us up to date at the stages and nothing was to much trouble if we requested anything. We would definitely recommend them. 9 weeks from start to finish

Heidi · 13 March 2020

★★★★★ 5/5

Trustpilot

Very responsive sales and after sales…

Very responsive sales and after sales team at Jeffrey Ross, Wellfield Road, Cardiff.

Sophy · 7 June 2024

★★★★★ 5/5

Google

Sorry I will never give good ratings to estate agents .. they con you full stop Changed 1 star to 5 star as the response to my review was very witty!!!

Link · 26 March 2023

★★★★★ 5/5

Google

I recommend JeffreyRoss Estate Agents to everyone planning to move to Cardiff. I arrived in this beautiful city with little experience and little ideas of where to look for a place for myself and the staff has been simply amazing in assisting me in all my needs. Whenever I had an issue, they were always there, ready to respond to all my (sometimes stupid) queries. Everyone has been extremely professional, kind and responsive. A formidable experience !:-)

Giada · 16 April 2021

★★★★★ 5/5

Trustpilot

Fantastic service from Kristy at…

Fantastic service from Kristy at Jeffrey Ross. Professional, thorough, courteous, great attention to detail and communicative throughout. Couldn't ask for more.

Emma · 28 April 2025

★★★★★ 5/5

Trustpilot

12 flats sold in 2 separate blocks to 2…

12 flats sold in 2 separate blocks to 2 different buyers, completing in days of each other. Impressive performance.

Andrew · 22 April 2025

★★★★★ 5/5

Trustpilot

Excellent from start to finish

Excellent from start to finish. Clear understanding of the area and how they came to my valuation figure and more importantly how they would achieve this. Professional and efficient, not only did they sell my home for more, they managed it through the sales process and ‘dreaded mortgage valuation’ stage and to top it off secured me my next purchase off market. Thank you everyone at JeffreyRoss (Pontcanna)

Jemma · 22 March 2022

★★★★★ 5/5

Google

A very friendly, professional and modern service was provided by the team at Jeffrey Ross. The administrative process proved both swift and efficient, between viewing the flat and moving in, which did help a great deal. Would highly recommend to anybody considering renting high quality properties in Cardiff.

Chris · 16 April 2018

★★★★★ 5/5

Trustpilot

Great staff who were very supportive…

Great staff who were very supportive and went the extra mile to get our deal done Thanks

Jeffrey · 23 April 2025

★★★★★ 5/5

Trustpilot

Fee evaluation

Had a free evaluation with JeffreyRoss on a property me and my ex partner were trying to rent. Afterwards me and my ex decided it would be more beneficial for us to sell and split the money. My experience was very open and I would definitely recommend them as an estate agency!

Joe · 26 May 2023

★★★★★ 5/5

Google

When me and my friend had to cancel our contract, Jeffery Ross were very helpful in quickly helping us to find a tenant to take over our contract. I would recommend.

Hannah · 26 March 2022

★★★★★ 1/5

Google

We had a viewing with Paige Wiseman. She never showed up, extremely unprofessional, with the office team uncaring that we had waited in the rain for over 30 minutes to view a Jeffrey Ross property.

Naiya · 29 May 2024

★★★★★ 5/5

Google

Very friendly, and always there to help when needed. Answered all questions and worries I had. Was shown a variety of houses and managed to find a house immediately that suited my interest. Honestly, just the best agency I know in this area.

Sharon · 16 April 2017

★★★★★ 5/5

Google

As an independent student Jon and many other staff have gone above and beyond to make sure my accommodation was sorted in the Cardiff area can’t thank these guys enough. Highly recommend for students!

Coreyd2 · 16 April 2021

★★★★★ 5/5

Trustpilot

JR managed the sale professionally

JR managed the sale professionally, therefore a 5 star rating

H · 22 April 2025

★★★★★ 5/5

Google

Absolutely amazing service. Couldn't have asked for someone that is so nice and talkative. I had the privilege of finding my new home with Jon who was outstanding and would help with any inquiries that I may have had. 10/10 recommend.

S · 16 April 2017

★★★★★ 5/5

Google

So professional and very helpful! Would highly recommend as I have experienced living with an atrocious agency and Jeffery Ross the absolute polar opposite in comparison. Couldn’t fault them at all! Well done on excellent service Jeffery Ross!

Megan · 16 April 2019

★★★★★ 1/5

Google

Just reported jobs that were required on a rental property and spoke to a very flippant woman who continuously called me by the wrong name and called me back to be abusive then hung up.

Vaughan · 22 June 2020