Jeffrey Ross Students reviews in Cardiff

★★★★★ 5/5

Trustpilot

We had a really smooth experience with…

We had a really smooth experience with JeffreyRoss buying our house.

RC · 18 April 2026

★★★★★ 5/5

Google

The most thing I like JeffreyRoss is that they put the floorplan into the ad. even for the properties for renting. This makes the selection before a real viewing much easier. They don't have quite a lot properties for renting. If there is a good one, it is gone very fast. I have missed several good ones, which is just a pity. Generally people in JeffreyRoss are very helpful and professional. I will try to use their service when I need to buy or rent later.

Yuran · 16 April 2017

★★★★★ 5/5

Trustpilot

Proprty Purchase

We've just signed for our house today and we had a great experience using Jeffery Ross to purchase our first house, would recommend if you want a seamless process.

Jonny · 10 October 2025

★★★★★ 5/5

Google

After dealing with other estate agents while I was a student, Jeffrey Ross was a welcome change. Friendly & helpful staff, especially Jon who has been amazing! :)

Carl · 16 April 2017

★★★★★ 5/5

Trustpilot

Great Agency

Everyone at Jeffrey Ross was so helpful in our experience. We are especially grateful for Jon, who went out of his way to find us a place as we were moving from Canada and unable to do any viewings beforehand. He always responded quickly and had our best interests in mind.

Lauren · 14 May 2023

★★★★★ 5/5

Google

Excellent service from Jon and all his staff at the lettings department of Jeffery Ross estate agency. Jon found me 3 great tenants within hours of my instructing Jeffrey Ross, in stark contrast to other Cardiff estate agents who had found none, even after three weeks of searching. Jon`s knowledge and database of tenants certainly makes Jeffrey Ross the number one go to lettings agency for Cardiff landlords. 10 out of 10.

John · 16 April 2017

★★★★★ 5/5

Google

The team at JR were great, and extremely helpful from start to finish. Any issues we had with the property were sorted quickly, and fixed to a high standard. Their communication was great, and we received prompt, helpful replies, even at weekends. Although we’re moving elsewhere, if I’m back in Cardiff in the future, I’d certainly look to rent with them again.

Morgan · 16 April 2021

★★★★★ 5/5

Trustpilot

Super helpful and friendly throughout…

Super helpful and friendly throughout the process

Ali · 27 February 2026

★★★★★ 5/5

Trustpilot

We had a great experience with Jeffrey…

We had a great experience with Jeffrey Ross throughout our tenancy but especially during what could have been a difficult end of tenancy but wasn’t due to Kristy who was a brilliant help with everything

Simon · 15 April 2025

★★★★★ 1/5

Trustpilot

No one showed up for a viewing

I had an online viewing booked for yesterday. No one ever showed up and I didn’t get any information about any changes whatsoever. After waiting for 10 minutes I rang the agency and was told to stay on the call while someone rings the person responsible for the viewing. So I waited for nearly half an hour and nothing happened. Then spent another half an hour trying to call the agency again, but no one was answering when the lines didn’t seem to be busy which made me think I was being ignored? Finally decided to call another department, someone picked up straightaway and I was told I was gonna have a video of the flat sent to me. Didn’t get anything for another few hours so tried ringing again, was told the same thing, yet no video. I really don’t appreciate the way I’ve been treated so far, had to swop my shift in work to be able to attend the viewing and still wasted over an hour trying to talk to someone and not getting anything from you at all, no one even told my why the viewing didn’t take place. If there was any problem with the viewing why was I not called and told about it? The situation was extremely frustrating so I’m not bothered about the flat anymore even though I really like it! Start taking people seriously, please!

Agata · 20 August 2022

★★★★★ 1/5

Trustpilot

Health damage due mould and damp issues

Due to severe mould and damp issues in the flat, caused by underlying structural issues, I have been suffering from serious consistent respiratory problems over 3 months, including coughing up blood, nasal bleeding, and chest pain.

Jie · 25 February 2025

★★★★★ 5/5

Google

John was very helpful, great communication and kind. Highly recommended for a fast and efficient service.

James · 16 April 2018

★★★★★ 5/5

Trustpilot

Great help and service

Great. From viewing to signing they kept us in the loop. The lady who showed us around was so enthusiastic about the location, helped us fall in love with the house.

Karen · 10 April 2025

★★★★★ 5/5

Trustpilot

Very happy with JeffreyRoss.

JeffreyRoss have sold a couple of properties for me recently. Can't fault the team or sevice. Great marketing, great communication, quick to get viewings through the doors and sales agreed

James · 22 April 2025

★★★★★ 5/5

Google

Great experience with Jeffrey Ross so far. Sarah and Bertie were lovely to deal with over the phone. Ramzy and Amanda were extremely helpful, both pre and post offer. Highly recommended.

Nat · 26 March 2022

★★★★★ 4/5

Trustpilot

Team really friendly and seemed on top…

Team really friendly and seemed on top of the process keeping me updated regularly .

Jase · 29 September 2025

★★★★★ 1/5

Trustpilot

Avoid this appalling agency at all costs

Avoid this appalling agency at all costs. This was without doubt the worst experience with an estate agency I have ever had. Firstly, after paying the holding deposit to secure the property we sent all the required documents and heard nothing back for 2 months. Our move in date approaching and we had no idea if our “application” was accepted and whether we had to find a different property. We emailed and called Sian, the person in charge of our document handling process, various times with no response. Every time we called she wasn’t in office, and the secretary would promise she would get her to call back, a call that never happened. Eventually we had to go directly to the member of staff who deals with complaints CC him into the emails we were sending. Only then did we get a poor response trying to excuse ignoring our contact for 2 months. We then had to re-supply documents and essentially do Sian’s job of contacting references for her, even though we had supplied contact details as they requested. Various times they claimed to have been waiting for a response from our references, but in reality had only sent out the requests that same day. The level of incompetence was astounding. Finally, after getting through that gruelling process, we got everything signed off and moved in. This is when the degeneracy of this agency became even clearer. During our talks with Abbie, the agent who showed us the property, we made it clear we needed parking nearby or residents parking. Abbie used the phrase, and I quote, “It is very unlikely you’ll be able to get two permits. The landlord has said it depends on how many are issued. Best to enquire through the council directly. There are non-permit spaces on (name of nearby road) otherwise.” This made it sound as if it is very unlikely we’d get two permits, but there may be a chance we would get one. We tried to contact the council to find out, but you cannot make an application without currently being a resident or having the council tax information, so all of our information was based on what Abbie had told us. Upon moving in we applied for residents parking only to find out that there was never actually ANY chance we could get a permit, because during the planning permission stage the landlord had never applied for the property to have permits. The nearby parking mentioned has about 4 or 5 spaces on which are almost impossible to get a spot on, the rest of the parking is all residents. This means we have to fork out £60 a month for private parking about 15 minutes’ walk away. When complaining about this to the agency, they denied all responsibility because they never explicitly said we could get residents parking (despite suggesting it was possible). If you want an honest agency that actually cares about the needs of the tenants and don’t use sly turns of phrase to lie about the qualities of a property, then DO NOT USE THIS AGENCY.

Ayman · 12 December 2021

★★★★★ 5/5

Google

From arranging our first viewing through to moving in Jeffrey Ross have been great to deal with. They were quick to get back to us and sorted everything out quicker than I've experienced with previous agents. Would recommend going through Jeffrey Ross, and if/when we move again I'd be sure to look for a new place with them again!

Cameron · 16 April 2018

★★★★★ 1/5

Trustpilot

Rude and unprofessional

I was appalled at how I have been treated, my viewing got cancelled during a phone call half an hour before the actual app. I had sorted childcare for the app. to be told i will be called if the viewers tomorrow aren't interested, i just think its rude and very unprofessional!

Missy · 2 February 2021

★★★★★ 5/5

Trustpilot

Great experience with the team.....

Great experience working with Ramzy Bancroft who we had different viewings with and eventually got one through his help negotiating the price for the one we settled down for. He was very prompt in relaying information, updating us through the process. As a first time buyer, rest of the team were also great, Maddie Parker worth a mention for helping with completing the sale process.Overall, we are happy with our experience, will recommend

Isaac · 1 October 2022

★★★★★ 5/5

Trustpilot

We recently purchased our forever home…

We recently purchased our forever home through Jeffrey Ross Wellfield Road office. From start to finish the ladies in the office were fabulous. They kept us up to date at the stages and nothing was to much trouble if we requested anything. We would definitely recommend them. 9 weeks from start to finish

Heidi · 13 March 2020

★★★★★ 5/5

Trustpilot

Very responsive sales and after sales…

Very responsive sales and after sales team at Jeffrey Ross, Wellfield Road, Cardiff.

Sophy · 7 June 2024

★★★★★ 5/5

Google

Sorry I will never give good ratings to estate agents .. they con you full stop Changed 1 star to 5 star as the response to my review was very witty!!!

Link · 26 March 2023

★★★★★ 5/5

Google

I recommend JeffreyRoss Estate Agents to everyone planning to move to Cardiff. I arrived in this beautiful city with little experience and little ideas of where to look for a place for myself and the staff has been simply amazing in assisting me in all my needs. Whenever I had an issue, they were always there, ready to respond to all my (sometimes stupid) queries. Everyone has been extremely professional, kind and responsive. A formidable experience !:-)

Giada · 16 April 2021