Jeffrey Ross Students reviews in Cardiff

★★★★★ 1/5

Trustpilot

Disappointed with misleading information

Bitterly disappointed, as the valuer came out to the property and discussed a marketable price and negotiable terms of contract. When confirmed in writing both were different to our meeting. Consequently, I have no confidence in them as felt deceived.Thank you for your reply - my original point was regarding the valuation and commission. When I contacted the office following the email they were adamant that the email from Lewis didn't say that the commission wasn't negotiable my point was that neither did it say it was negotiable as Lewis had said when we met. Yes, you have left voice messages but as what was said has not been confirmed in writing or backed up verbally, I do not wish to deal with Jeffrey Ross.

Sarah · 5 August 2023

★★★★★ 5/5

Google

The process of getting the house was really easy, we had secure the property within a matter of hours and was ready to move in a month later. I’d like to thank Ryan Evans for that personally. I would proudly recommend using Jeffrey Ross.

Ewan · 16 April 2022

★★★★★ 5/5

Google

Couldn't be more pleased with the services provided by Jon and his team. Where other agencies did not make the effort to address my needs, Jon went the extra mile to guarantee I could find the right place. A smooth, efficient and quick process ensured I could move in at the time I need to. Many thanks!

Gabriel · 16 April 2018

★★★★★ 1/5

Trustpilot

Terrible for tenants

We rented a house through the JeffreyRoss Pontcanna branch back in March 2020. The problems began when there were maintenance issues and when we were given notice to move out due to the landlord wishing to sell the house.There was a tap leaking in the back garden which we reported and a plumber was supposed to come and fix it. Not only did the plumber not turn up twice (with no communication), he also turned up unannounced with no notice. When this was brought up with JeffreyRoss we were told in an email that 'in an ideal world' the plumber should have contacted us. They completely ignored the fact that legally you must give 24 hours notice for someone to come to your house. We reported multiple issues that were ignored, such as the garden fence being blown down in a storm.In March 2021 we were given notice to vacate as the landlord wished to sell the house. Despite being tenants with JeffreyRoss and struggling to find an alternative place to rent we were offered no assistance. We would get phone calls multiple times a week asking about viewings. This was difficult for myself and my partner as we were working from home a majority of our time due to the pandemic.It got to the point where I would give a date every two weeks for a large portion of the day to carry out viewings. I had hoped this would ease the issue but I would still get opportunist phone calls asking whether they could do a viewing, even with only a couple of hours notice. Even when we secured a new place and told them our moving out date I still had phone calls up to two days left of moving out asking for viewings.Since then it has been four weeks with no contact since moving out. Both myself and my partner have phoned trying to see whether the paperwork for the bond to be returned has been completed and despite reassurances that we would be contacted back we have heard nothing.Overall communication and quality of service has been very poor despite branding themselves as a 'high quality'. Would not recommend.

Tenant · 17 July 2021

★★★★★ 5/5

Trustpilot

Excellent from start to finish

From start to finish, the support and contact received was excellent. Special mention to Cody, who went above and beyond throughout. Cody was professional and extremely thorough.

Dave · 14 April 2025

★★★★★ 5/5

Trustpilot

Excellent service. Elliott and his team provided an…

Elliott and his team provided an excellent service. They found us the ideal property and facilitated a smooth move. We are extremely grateful for their support

MRS · 22 April 2025

★★★★★ 5/5

Trustpilot

Maddie at JeffreyRoss was fantastic!

Maddie at JeffreyRoss was fantastic to deal with and was instrumental in moving the purchase of our first house along when things seemed slow. We were always provided with timely updates, quick responses to emails, and overall friendliness whenever I rang. I would abolutely recommend JeffreyRoss to anyone.

Mathew · 21 December 2025

★★★★★ 5/5

Trustpilot

Very approachable management

I stayed with the letting agents for very short period of time, but I do feel specially Jon, the Director of the company was always helpful and answered any queries that I may had. I would certainly recommend JeffreyRoss. Thank you Jon for everything and for making our move to Plymouth much easier.

Mulu · 30 September 2023

★★★★★ 5/5

Trustpilot

I used Jeffrey Ross to sell my house

I used Jeffrey Ross to sell my house. Unfortunately I had to pull out of the sale very last minute due to personal issues. Jeffrey Ross were really understanding and helpful during this time and even waived the termination fee. Can’t recommend enough. Thank you

Sarah · 8 December 2025

★★★★★ 5/5

Trustpilot

Attentive, Helpful and Efficient

They’ve been very attentive the entire time searching for a house and continued to support us after signing the contract with any queries we had. Actively provided us options based on the criteria we offered and had very quick response times. Would recommend to anyone looking for housing in the area.

Tom · 14 August 2024

★★★★★ 5/5

Google

I was completely stressed out as unable to move home as I was having to evict tenants. So needed to find somewhere quickly. Jeffrey Ross at Pontcanna were really efficient, understanding, friendly and professional.

Judy · 16 April 2022

★★★★★ 1/5

Trustpilot

Poorly managed, unacceptable service

Our experience with the Roath branch during the sale of our property fell significantly below the standard one would reasonably expect from a professional estate agency.

Alan · 17 April 2026

★★★★★ 2/5

Google

Not even moved into the house yet, and we've been messed around non-stop. Emails being ignored and phone calls to try and move around appointments. Now they wish to push back our key-collection due to inventory issues from one person but cleaning from another. We were told that cleaning was being done the day before, and now it's on our moving in day. In addition, they wish to paint and re-carpet around us. Generally a god-awful experience, and I'd highly recommend going with any other agency. I'm certainly not looking forward to the tenancy ahead. Edit: Just had a phone call from the agency asking to change the review. I feel I am entitled to my opinions and that I shall change the review should I feel it necessary. After this phone call, I am less inclined to and will not be intimidated into thinking otherwise. Edit 2: In response to the reply below, there are a few things I wish to clarify. Firstly, we asked if it was possible to move in early, as due to the current situation we did not want to travel across the country as there is a global pandemic happening. We were told we couldn't move in early, and that was fine, you heard nothing more about it from us. Secondly, I will admit the key collection time change was less disruptive as I may have made it out to be, being moved from 10am to 11am. However, the cleaners had not even arrived at the property by the time we were moving in, and they arrived at 1:30, and had been informed to only clean the kitchen. The rest of the house was a complete mess, with dead insects littering the front room, clothes and items from the previous tenants still scattered about the house. This is not the cleaners' fault; they were not even informed that we were moving in and were under the pretence that we were moving out, but still they quickly cleaned the front room. The whole upstairs was left uncleaned, as was most of the front room. To say that the key collection was delayed so the cleaners could finish was a falsehood. The agency knew this, as we were told initially that the cleaning would be done by "late morning", and then at key collection this was amended to "today or tomorrow." As for the phone call, I believe the initial review to be adequate reasons for the rating so the call was unnecessary and feels as if it serves simply as an intimidation tactic. Once again, as previously stated, I will amend the review once I am satisfied with the services provided. Until then, this review score shall remain untouched. Edit 3: Over the course of the tenancy, the service improved somewhat, hence the improvement in rating from 1-star. Maintenance issues were logged quickly and often a contractor was booked by the following work day, except for the fire alarms which were due to be replaced in 2017 and they said they would fix, but that aside every other issue has been fixed within roughly three days of reporting it.

Alex · 16 April 2022

★★★★★ 5/5

Trustpilot

Everyone I deal with at Jeffrey Ross go…

Everyone I deal with at Jeffrey Ross go above and beyond. I’m an extremely busy individual juggling a young family and a demanding career. Their priority and duty of care for their tenants, ensuring their comfort and wellbeing is exceptional as well as their service in making life as easy as possible for their landlords, taking charge of every detail and issue seamlessly.

EDK · 13 April 2025

★★★★★ 5/5

Trustpilot

I would highly recommend Jeffrey Ross…

I would highly recommend Jeffrey Ross and particularly Lee, he was fantastic during a difficult time while selling the family home after a sudden bereavement. He was very respectful and supportive at a time that was very stressful. The whole process was dealt with very smoothly and without any problems. Thank you Lee for your help during a turbulent time for my family.

Mr · 31 March 2022

★★★★★ 5/5

Google

A friendly, helpful, professional service today helping 3 students find a house for next year! After experiencing some very pushy and brisk agencies in previous days, Jon was friendly kind courteous and professional and showed great interest in securing the new place for them!

Alison · 16 April 2017

★★★★★ 5/5

Google

Jon took us on a tour of a listing through Jeffrey Ross. We were immediately impressed - not only was the tour professional and concise, but Jon took the time to speak to and get to know us, and made sure that our situation and needs were discussed and that our questions were answered in detail. I was thoroughly impressed - as someone new to the area, it was easy to see that Jeffrey Ross and Jon are high quality estate agents in this area, and I would absolutely hope to work with them again. A+!PositiveQuality, Professionalism

Atticus · 26 October 2021

★★★★★ 5/5

Trustpilot

My experienced in JeffreyRoss was…

My experienced in JeffreyRoss was absolutely amazing. They helped us to reach our wonderful new home. Easy to approach the team and they have a very nice staff. Thank you guys words is not enough how happy we are right now. Again thank you very much.

Kimberly · 5 September 2025

★★★★★ 2/5

Trustpilot

Avoid in house mortage Advisor JLJ

Nothing wrong with the front of office however I would advise not to use there in house mortgage Advisor, I was given a person named John Lloyd Jones to deal with. Even though he was pleasant and friendly and seemed like he knew his stuff but did come across that it was only a hobby for him on the side due to him already being successful in other avenues of business, even so I still went ahead with home knowing trusting that if the agency uses him then he should know his stuff. I clearly stated to him I was a contractor knowing that not allMortgage companies deal contractor income however he used companies that deal with full time perm salaries such as Metro Bank etc. So initial friendly impression soon went out of the window, took my £450 wasted around 4 weeks and then told me he couldn’t do anything. I went to another independent mortgage advisor who sourced a mortgage for me through Nationwide. Great estate agents but my advice is to find your own mortgage advisor who go direct yourself as the guy they use doesn’t really care and isn’t as competent as he makes out.

Tamer · 9 February 2021

★★★★★ 5/5

Trustpilot

Supportive and efficient estate agents

Supportive and efficient estate agents. Good, clear communications throughout a complicated purchase as the house had never been to market before.

Andrew · 27 March 2026

★★★★★ 5/5

Google

We had a good experience finding our student house and were shown lots of options. Jon went out of his way to help answer any questions we had and made the whole process easy to understand!

Shannon · 16 April 2017

★★★★★ 5/5

Google

Being an international student myself, I not only find JeffreyRoss Estate Agents, particularly Jon and Ryan polite but extremely helpful too. Would recommend them without reservation.

Foong · 16 April 2021

★★★★★ 4/5

Google

I found the Jeffrey Ross agents to be punctuation and professional while viewing flats, and found their online systems very effective when it came to putting in an offer on one of the properties I found through their website. They have been strong communicators for the most part, responding to queries in good time. However, due to a communication issue, our moving in day was slightly more stressful than it needed to be. In spite of that small glitch, I would recommend Jeffrey Ross to my friends and have been happy with their services since settling into my new flat.

D · 16 April 2018

★★★★★ 5/5

Google

Dear Angela and Jon You kindly arranged for us to extend our initial 1 year rental contract on 5 Clos Medwy to 30 Sept 2017. We are now in a position to let you know that we do not anticipate requesting a further renewal, and it is our plan to move out on 28/29 September 2017 upon our moving to France. At the same time, please may I emphasise how pleased we have been with this rental, both the suitability of the property to our particular needs, and the continuously helpful, cooperative and professional way in which your team has undertaken all aspects of the property management. Yours Steve Dunnett

Stephen · 16 April 2018