Trusted Agent profile · Cardiff
★★★★★
816 reviews across 2 platforms
211 Cowbridge Road East, Cardiff, CF11 9AJ
Part of Darlows, see every office.
Darlows's office in Cardiff, at 211 Cowbridge Road East, is rated 4.5 out of 5 across 816 reviews on two platforms, including 474 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
Great customer service. Had our renewal sorted and organised very quickly by Lauren Keirle.
Thank you for your lovely review for Lauren, She will be pleased that you are happy with her service. Thanks Cardiff Property Management.
5/5
TrustpilotI want to thank Zara for being a great…
I want to thank Zara for being a great professional and helping me in these turbulent times. Thank you.
Dear Antonio Canales, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
GoogleI would just like to thank conner deaken on his great service I received in the advertising description and especially the pictures .
Thank you very much we really appreciate your review
5/5
TrustpilotLouise was so professional…
Louise was so professional she has dealt was any problems I had we so much ease. Thank you for all your help.
5/5
TrustpilotVery quick sale - one happy customer.
I just sold my house through Darlows. Had an excellent service first from Livvy and then Natalie. we opted for an Open Day and that was a huge success, with an extremely quick sale. The exchange itself took a little while but I was kept informed throughout of any issues and despite this it was stress-free. I would highly recommend Darlows and would certainly use then again. Thank you ladies
Dear Phil Horrell, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating!RegardsDarlows Caerphilly
5/5
GoogleThank you Tom for keeping in touch with me about new houses and for keeping me in mind. Always good advice!
Dear Louise Sinclair, Thank you for leaving such great and detailed feedback about your experience with Darlows Canton estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
5/5
GoogleThanks to Joanne for all your help with the move. Excellent service. Looking forward to working with you in the future.
Dear Rhydian, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleHighly recommend Joanne at Canton Darlows. Always helpful and friendly. Returned my calls, gave great advice. Really pleased, Thank you Jo
Dear Carmelle Cleghorn, Thank you for leaving such great and detailed feedback about your experience with Darlows Canton estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton
5/5
GoogleThanks to Joanne for your help providing me with all the Information about Darlows, really helpful and lovely!
Hi Naomi Kennedy, We're pleased to see the 5-star rating you left for us. We hope to see you soon!
5/5
GoogleI've dealt with Neil at Darlows and found him and the team to be thoroughly professional and a pleasure to deal with.
Hi Jason Williams, thank you for taking the time to leave a review for us at Darlows Canton. We're happy we could meet your expectations!
1/5
TrustpilotStay away from Darlows and Spicerhaart
Stay away from Darlows and Spicerhaart. They are horrendous at managing properties and tenancy agreements.They don’t care if you have no electric or damp or heating. The 5 years they managed our rental property they caused immense amounts of stress. The advisors they have working for them are utterly clueless.They’ll never return your call or answer emails. Stay away.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotOutstanding service
Outstanding service! Emma has been amazing and really helped me through a difficult move. Really recommend. Thank you
Dear Joanne Wood, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleGreat service and was put at ease straightaway . Thank you Neil for your advice and help!
Dear Jordan Hardy, Thank you for leaving such great and detailed feedback about your experience with Darlows Canton estate agents. We hope to see you soon!
5/5
GoogleTom is very helpful and reliable. He always helps me when I have questions about my search.
Dear Dai King, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleViewed a flat with Louise Gabb who provided great service, was very friendly and had all the answers to questions I had ! would highly recommend
Thank you for your five star review
5/5
GoogleJoanne Greedy at the Darlows Canton office has been so fantastic helping me find my first property. Even though the house fell through (through no fault of the Estate Agents) she has kept in touch with any promising properties and has just been all-round a fantastic person to deal with. I highly recommend the Canton Office as a whole - all the staff have been super helpful and professional!
Dear Dawn M, Thank you for leaving such great and detailed feedback about your experience with Darlows Canton estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
5/5
GoogleLouise showed us around a property today and we were super impressed with her friendliness. This is the kind of person you want to be in the company of when house viewing, making it a relaxed and fun experience. Thanks again. Chris and Clare
Thank you Chris for leaving myself a five start review. Really appreciate hearing the feedback.
5/5
GoogleI was delighted by the first rate professionalism of Joanne Greedy. Great advice from the start on how best to present the property for sale and she remained on top of everything right through to completion. Extremely responsive. I would unquestionably recommend to others.
Mr Williams we are happy that you have received such good advice throughout your sale. Hopefully see you in the future. Darlows, Canton.
5/5
GoogleBig thank you to Hannah at canton office for keeping me updated with available properties which met our criteria
Dear Simon Hale, Thank you for leaving such great and detail We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
5/5
GoogleAll of the agents I spoke to at the office were friendly and helpful. Detailed information about the viewing time and location was communicated well. In particular the agent Louise Gabb that did the viewing was friendly, professional and had answers to all questions raised about the house. The viewing was also covid safe.PositiveProfessionalism
Dear Heather, We are always happy to help. We hope to find you the perfect home. Thank you, Darlows team.
5/5
GoogleI was really impressed by the service from Louise Gabb who showed me around a house I was looking to buy. She was knowledgeable, informative, patient and approachable, which put me at ease whilst making a such a huge decision. As a first time buyer, this is something I really valued.PositiveQuality, Professionalism
Thank you Jenna, We hope to find the perfect property for yourself. Darlows, Canton.
5/5
TrustpilotAs a landlord I have used Darlows for a…
As a landlord I have used Darlows for a number of years and found that Joanne Davies who handled my properties was excellent and very efficient, I am sad to see her leaving the company and wish her all the best.
5/5
TrustpilotMany thanks to Belinda and the gang at…
Many thanks to Belinda and the gang at Darlows in CwmbranAll hiccups finally resolvedSale finalised today
Dear Mari Wood, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Kind RegardsBelinda Darlows Cwmbran estate agents Dear Mari Wood, T
5/5
GoogleDarlows, and especially Amaia, have been brilliant in the hunt for our new home! A pleasure to work with.
Hi Caroline Archer, thank you for taking the time to leave a review for us at Darlows Canton. We're happy we could meet your expectations!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
