Darlows Cardiff reviews

★★★★★ 1/5

Trustpilot

If I could score them a zero I would…

If I could score them a zero I would .been renting with the Albany rd branch for just over a year,they are wholly incompetent liars and their customer service is nothing short of shocking.Never answer phones don't respond to voicemail s or emails ! God help you if you need any repairs carrying out.AVOID

Emma · 18 October 2023

★★★★★ 5/5

Trustpilot

Am so glad with the way Lauren Kierle…

Am so glad with the way Lauren Kierle attended to my request very quick. She is such a wonderful person.My leak tap was resolved within few days after I spoke with her.Customer care is top notch👌

Akinniranye · 2 October 2024

★★★★★ 5/5

Trustpilot

My brother and I rented a 2 bed flat…

My brother and I rented a 2 bed flat through Darlows for approximately one and a half years. The company were helpful, ensuring a easy move in. When the time came for us move out of the property I have to say Sam McAllister was extremely helpful. Whilst completing the end of tenancy inspection he was very friendly and informative explaining the process, which areas usually affect the tenants deposits, and which areas are usually a concern for the landlord. Sam continued to demonstrate utmost level of customer care by phoning and updating me personally on the status of my 'check out' and when I should expect to get my deposit back. I honestly couldn't sing the mans praises enough

Shaine · 7 February 2020

★★★★★ 5/5

Trustpilot

NADIA REFAE , property visit

Nadia visited my rental property today to get a better understanding and first hand view of my concerns re mould. I found her to be open, professional and honest about what was happening and the way forward. A very good advert for her company .

ANTHONY · 24 April 2024

★★★★★ 5/5

Google

Amaia was very helpful and kept us informed at each stage of our purchase. Even though the purchase didn’t work out Amaia was very understanding of our position and we were grateful for this service.

Kate · 15 June 2018

★★★★★ 1/5

Trustpilot

This company is absolutely useless !

This company is absolutely useless !! We have been renting with darlows for just under a year when we originally put the offer in on the property it was on the grounds that it would be painted cleaned and all the nails and holes in the wall would be replaced/ repaired BEFORE WE MOVED IN as it was in a pretty bad state from the people before. instead of them getting this sorted before we moved in the day we picked up the keys we was told it had not been done yet, a year later they are asking us to sign for another year which there’s not a chance in hell I would do! It’s been a year and I have asked for an inventory several times as it is a legal document required for liability, every time I have tried to ask I have been ignored and they had the cheek to tell me next years rent will be going up the way this place is managed is horrific as soon as you have put ur deposit down and paid first month rent you will be ignored and left to your own devices. Wouldn’t recommend to anyone honestly

Kia · 16 February 2024

★★★★★ 1/5

Trustpilot

The most manipulative people ever to…

The most manipulative people ever to exist, new money living off old in an exhibition to occur more, I beg you please do not ever beg to such corruption, beware as the company will diverge quickly!!!! Be midful utilise corruption within even the #sireltonjohn

Lucy · 2 August 2025

★★★★★ 5/5

Google

Louise was amazing during the viewing. She answered the questions we had in detail. She was very friendly and prodessional

Aidah · 14 June 2022

★★★★★ 5/5

Trustpilot

Very sincere and helpful staff

Moving into a new house is never a simple affair and we did have some minor issues at the start of the tenancy (totally expected and normal), however, the team at Darlows have been very efficient in helping us to the best of their ability. Namely Sam Mcallister & his colleague Zara have been very good at helping us deal with any problems we've had so far. As a younger couple it certainly feels like the first time our concerns have been seriously addressed.

Harri · 23 September 2019

★★★★★ 5/5

Google

Darlows really have helped me through all the steps to sell our house in Canont, especially Neil and Joanne both dealed with the case with first class services, many thanks.

Vicky · 14 June 2020

★★★★★ 5/5

Google

I have just bought a lovely house with Darlows, Joanne Greedy was absolutely great. She is really helpful and the sale was straight forward. Thank you very much. Marie P

Marie · 14 June 2020

★★★★★ 5/5

Trustpilot

Helpful at getting back - Landlord

Tayah was very helpful with a couple of matters that I have highlighted over the time as a landlord. She was also kind, understanding and had a professional manner throughout.

Serban · 8 June 2020

★★★★★ 5/5

Trustpilot

Lauren keirle Albany road branch

Lauren keirle visited my home today to conduct an inspection, she was a friendly, bubbly and warm person. What an asset to have in your branch and especially front facing your tenants. Thank you for your visit and hopefully see you next time 😁

Tracey · 23 April 2024

★★★★★ 5/5

Trustpilot

Spoke with Zara today about a property…

Spoke with Zara today about a property of mine in newport, Zara was super helpful, very polite an dealt with my query efficiently. Highly recommend. Fab work thanks once again.

Mark · 22 May 2020

★★★★★ 5/5

Trustpilot

Efficient Deposit Resolution

Gareth Coleman has been great throughout resolving a deposit dispute on a large HMO with 7 tenants. The tenants were particularly challenging but Gareth persisted & acted professionally, keeping me in the loops through every stage of the process.Managed to come to a reasonable amicable conclusions without having to escalate to the TDS.Gareth is an asset to the property management team.

DanielComber · 28 August 2020

★★★★★ 5/5

Trustpilot

Christine and team at Darlows were…

Christine and team at Darlows were fantastic to deal with from start to finish! Would highly recommend! We will certainly be doing a lot more business with them in the future! 5*

Paul · 20 June 2019

★★★★★ 5/5

Google

As I live in Australia I was quite stressed at the thought of selling my house in Cardiff but was assured by Neil Jones that it would wouldn’t be a problem. From start to finish the service I received was excellent from the team and in particular from Amaia Mildon who kept me informed every step of the way and was quick to answer any questions I had. If anybody is selling a property I would recommend the Darlows team in Canton every time

Elizabeth · 15 June 2019

★★★★★ 5/5

Google

Although I haven't ended up purchasing through Darlows Canton I received great service from Amaia who was the first estate agent I met who was really proactive and chatting to me about other properties that I might find interesting, even finding time for a quick viewing of a second property nearby. After a month of feeling like the slog was all on me she was the first agent I met who I would have been very happy was making commission on my home purchase and it's just a shame the properties available weren't quite right for me. Thanks, Amaia!

Lauren · 15 June 2019

★★★★★ 5/5

Google

Could not recommend the team at Canton Darlows more highly. Neil talked us through the entire process in detail before photographing and listing our property along with a very professional short video. I was very pleased with how well it all represented our home and we had an offer of asking price the very next day! Joanne at the office then helped us with the completion of the sales process, helping to co-ordinate everything from arranging access for the buyer's surveyors, providing a referral for a EPC certificate, to answering any and all of our queries throughout. She has been professional, personable and has been excellent at keeping us continuously updated. I'm confident we would not have completed our sale in such a short time. I would not hesitate to contact the Canton Darlows should I look to move home in the future.

Abigail · 15 June 2019

★★★★★ 5/5

Google

If you want to sell your property with ease and be kept up to speed at each step then Darlows Canton Branch are the ones to choose. They have helped and supported me from start to finish beginning with Neil the Manager who really knows his trade and gives valid and helpful advice then if your lucky you get the angel from above JOANNE !! She really was amazing, so approachable and always called me back very quickly if she was unavailable. I can not recommend these guys highly enough Thank You again.

Tina · 15 June 2019

★★★★★ 5/5

Google

Can’t thank Joanne Greedy and the team enough for all their help and support. Always so professional and helpful.PositiveProfessionalism

Sarah · 14 June 2022

★★★★★ 5/5

Trustpilot

Hollie Hollie the person who deals with my…

Hollie the person who deals with my rentals is exceptional, No trouble with anything ringing me back straight away I leave everything up to her and she makes really good choices Very pleased that I get to deal with her

Tracie · 28 August 2025

★★★★★ 1/5

Trustpilot

I’m landlord of a property in Cardiff…

I’m landlord of a property in Cardiff the service is appalling Albany road never get back to you only to get money off you they are pretty handy with the phone then and persistent on making phone calls.So to anyone who’s looking for a property management service in Cardiff don’t bother using Darlows they are a waste of time

Darren · 21 March 2023

★★★★★ 5/5

Trustpilot

Been looking for a property for a…

Been looking for a property for a while, I've not yet found the perfect one but Nicole has been helpful throughout the process. I hope the right property comes along soon!

Rhiannon · 2 August 2019