Trusted Agent profile · Cardiff
★★★★★
816 reviews across 2 platforms
211 Cowbridge Road East, Cardiff, CF11 9AJ
Part of Darlows, see every office.
Darlows's office in Cardiff, at 211 Cowbridge Road East, is rated 4.5 out of 5 across 816 reviews on two platforms, including 474 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleI market my house with Joanne,Darlows, and they are really professional. Louise is so responsible and really nice to answer all the questions.PositiveResponsiveness, Quality, Professionalism
Dear Zoe, It's been a pleasure helping you through the sale of your home. We are always happy to help. Darlows Canton
5/5
TrustpilotThomas sullivan
Thomas Sullivan went really out of his way to make sure me and my son were in are lovley property sooner rather than later,,he his so calm and polite and really makes you feel your in safe hands,,,thank you again Thomas.kind regards francesca
5/5
GoogleThank you Louise at Darlows Canton, lovely friendly estate agent, on time and approachable!
Thank you Charlotte we really appreciate the five star google review.
5/5
Googleconnor has been a great help, would highly recommend
Good Morning, Thank you for your 5 star review. We will ensure to get this passed across to Connor. Many Thanks, Darlows Canton
5/5
TrustpilotVIEWING WITH JESSICA JONES
On recently requesting a viewing of a property from the brynmawr branch upon arrival we were greeted by a lovely warm welcoming smile and a friendly young lady introducing herself as jessica which put us at ease immediately as viewings can be cold and clinical, we found jessica to be very honest and open in answering any questions put to her and very informative of the area, clearly proud of the area and passionate about her job, was a real pleasure, thankyou kindly jessica, highly recommend
5/5
TrustpilotSpoke to Hayley about a few matters…
Spoke to Hayley about a few matters regarding rent arrears and tenancy and she was nothing but extraordinary. Completely professional but helpful and sweet at the same time ..... have a good day Hayley
Dear Bobby Holmes, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Albany Road (Lettings)
5/5
TrustpilotThank you Lauren
Thank you Lauren Keirle for your professional handling of calls and prompt response when dealing with rental issues, very good communication and understanding.
Hi,Thank you for taking the time to leave us a great review about your experience with Lauren and the Albany Road branch!
5/5
TrustpilotSwift and supportive help
Cai has been extremely patient and helpful as a new tenant was secured for our flat. He has been unfailingly polite and has answered all our queries swiftly and thoroughly. Thank you.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
3/5
GoogleThanks to Hannah, you are an amazing person , kind and patient with us during our search for our home. Lovely to have met you. Keep the good work up! Thanks to all at Darlows Canton.
Dear Elizabeth Perreira, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleJust wanted to say thank you to Neil for all his help with the purchase of my first house. His vast experience has been a massive help and would highly recommend him and Darlows in Canton.
Dear Aziz Arshad, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We hope you have a great day!
5/5
GoogleBig thank you to Joanne for all your help with our house hunting. We’ve dealt with lots of estate agents in our hunt and found her extremely helpful and friendly. We wish her all the best.
Dear Debs Morgs, Thank you for leaving such great and detailed feedback about your experience with Darlows Canton estate agents. We hope to see you soon!
5/5
GoogleBeen really impressed with Darlows especially Amaia, they have been able to meet my property requirements are constantly professional and able to work round my schedule. As a new house buyer I would highly recommend there service.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleAmaia is brilliant!! She is proactive, helpful and always keen to help me to find the property I have in mind. She's the blueprint other Estate Agents should follow. I highly reccommend you ask for her. Naz
N Hussain, thank you so much for the positive review! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
5/5
GoogleNeil Jones was fantastic in the recent sale of my flat. He managed to secure a sale in difficult circumstances and I was impressed with his knowledge and determination. And he was a pleasure to deal with.
Dear Zara Cottle, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
1/5
TrustpilotThey are unable to do a simple house…
They are unable to do a simple house viewing..... After the viewing appointment was confirmed twice they didn't show up at the house when we called them we were told the agent is on his way to the house ..... Guess what after half an hour still nothing 😂 after two phone calls turned out the first agent was lieing because no one was coming.... I guess it is a LITTLE BIT unprofessional.... Thanks for nothing.Keep up the good work 😉
Dear Akos, We are sorry to hear this and this is not the service we strive to achieve! Please can you email details of which branch you are viewing with to help@darlows.co.uk and we can look into this further?Regards, Hannah
1/5
TrustpilotAbsolutely terrible service AVOID
Absolutely terrible service. A complete waste of time and money - AVOID!! I’m so much happier now I have switched to another agent
4/5
GoogleLouise Gabb is good agent, patience service provided, thumbs up 😊😊 …
Thank you Andrew for your review :)
5/5
GoogleJust wanted to say thanks to Neil for helping me with the sale of my house and helping to me a house. I would highly recommend them if you are looking to sell a house.
Dear Brian Bennett, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
5/5
GoogleJoanne was excellent from start to finish, helping us when we had issues and generally being helpful, friendly and upbeat.PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for your great reviews. It was our pleasure to deal with you. Many Thanks, Darlows Canton
1/5
TrustpilotVery unprofessional
We were interested in purchasing a house through the Rumney branch. However, during the initial viewing, the individual showing us the property came across as condescending and lacked knowledge about the property. Despite making an offer, we experienced weeks of being misled with little to no communication. We were passed from agent to agent, only to be informed in the end that they had chosen another buyer who supposedly was "better suited", despite their offer being lower than ours. We are hardworking, earnest individuals with excellent credit scores and are not part of a chain. I think they have been very unprofessional and potentially even biast. Disgraceful!!!
5/5
GoogleOur house purchase was managed from start to finish by Joanne and we couldnt have been happier with the service she offered us. From contacting us promptly following our first enquiry, to arranging a visit that weekend, right through to keeping us fully informed and updated the whole way through, her proactive approach and positive attitude has made things so easy for us. She has been a pleasure to deal with and we would happily use Darlows and recommend them to others based on our experience.
Dear Rachel Jefferies, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We are always more than happy to assist you if anything else comes up. Take care!
5/5
TrustpilotHollie has helped me a lot with sorting…
Hollie has helped me a lot with sorting out the letting of a propertyCommunicates well and listens..Many thanks Neil
5/5
TrustpilotGood service
I would like to thank Hayley Hardy for her good service arranging maintenance at my rental property. She was very efficient and helpful at a time when it was needed and it was appreciated.
Good morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleWell organised team, Joanne Greedy was there to greet me on the day of the open house, Made me feel right at home!! So much so I made an offer and it got accepted
Dear Colin Bnll, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
