Darlows Cardiff reviews

★★★★★ 5/5

Trustpilot

Great service

I have always found Darlows extremely helpful with excellent service , but Sam McAllister went above and beyond with my last call . He resolved my issues very quickly and was kind and courteous throughout . As always amazing service. Thanks Sam.

Karla · 25 February 2019

★★★★★ 5/5

Google

A really positive and efficient service here, what would normally be a really stressful time (buying a house) was in fact relatively stress free, due to the friendly and professional service we were provided with, Neil was particularly helpful and professional.

Fieza · 15 June 2019

★★★★★ 5/5

Google

Connor Deakin is very professional and can always count on his to call you back. He takes care of his customers to make sure they're satisfied 👍 …

Magdalena · 14 June 2022

★★★★★ 5/5

Trustpilot

Louise made me feel reassured that…

Louise made me feel reassured that problems at my rented house would get fixed so that’s ongoing but sounded very positive, today she helped me while taking a charge for my rent, very helpful whatever the problem is , thankyou🤞🏻

Chloe · 7 February 2024

★★★★★ 5/5

Trustpilot

Hollie was very kind and helpful with…

Hollie was very kind and helpful with the process. Quick at responding to messages

Elizabeth · 31 March 2025

★★★★★ 5/5

Google

Joanne Greedy at Darlows Canton has been very helpful in helping in purchase my property, very professional and friendly. She answered all my questions and I was kept informed at every stage of the process. Thank you for the excellent service provided.

Madeeha · 15 June 2018

★★★★★ 5/5

Trustpilot

Jada has been excellent from the start…

Jada has been excellent from the start of the selling process. Constant feedback on viewings. Very efficient, friendly and lovely to deal with.

Caerlys · 25 November 2024

★★★★★ 5/5

Google

Louise Gabb was really friendly and really helpful. Kept to her word, and kept in contact. Diolch

Sharon · 14 June 2023

★★★★★ 5/5

Google

We are in the process of buying a house with Louise Gabb and she has been amazing. It's only been a few weeks since viewing and offering on the house but she is completely on top of everything. She is liaising with our mortgage advisor and solicitors and keeping us updated throughout the process. We are really grateful for everything Louise has done so far.

Daisy · 14 June 2023

★★★★★ 5/5

Google

Thank you Joanne for always being so professorial & helpful at all times, we've ever dealt work you. You always go about& beyond you're job every time.

Claire · 14 June 2022

★★★★★ 5/5

Google

Worked with Louise on a potential property that unfortunately didn't come to fruition but she always responded promptly to any quires and was helpful throughout, would recommend

J · 14 June 2022

★★★★★ 1/5

Trustpilot

If I could give zero I would.

Appalling customer service from Cardiff rental office. Struggling to find a decent rental house and called/email this company as they advertised a house I was very keen to view. About 30 calls (each time a call centre picks up and take your details for a call back) and 4 emails, but no luck. Managed to get through to the branch twice and both times they said they'll respond on email, but nothing happened. 10 or so follow up calls later and I've given up. Shocking customer service.Edit: In response to the company's response, the email supplied was used on a few occasions before with no acknowledgment or return emails from them.

DH · 15 September 2021

★★★★★ 1/5

Trustpilot

NEVER let your property with Darlows Merthyr!

Never let you property with Darlows. I have done so with thier Merthry Branch and it has been a NIGHTMARE for the past 4 years. I have finally left them after trying to do so for over a year. An endless list of issues with thier management of my let property. They charge you for maintenance and inspections that never takes place, even when you tell them you do want need it they undetake it and then charge you. They NEVER answer thier phone, they never check the properties depsite saying they do, when you want to end the tenancy then do not inform the tenant and never tell you until you chase them up and then just say "oh sorry we didnt do it"... I have constantly had to complain, chase up rent every month all for them to take 12% of the rent. The service is so awaful that it beggers belief.... I have had to make 2 formal complaints in the past 12 months. I warn you DO NOT USE them to manage your properties.....AS of today Aug 17th I still have not recieved a response after making my formal complaint about the above...the website says they will respond within 48 hours. I have also received the final rental due to me and they deducted £90 for the gas cert that i had cancelled.... my tenant moved out on the 6th July and and the Gas cert was due 12th July...no gas cert was necessary as I chose not to let the property out so why Darlows think they needed to get a gas cert in the first place is beyond me.... that just goes to shows how terrible this company is..... good luck Darlows as you will fall one day with business ethics like this.Update 24 Aug 2021 - I have emailed them yet again the info to the email they suggested in the message below. Let see what happens. I will update this in due course and see if they refund me the £90.

Alfa1971 · 24 August 2021

★★★★★ 5/5

Google

Neil and the team offer a great service. Neil took the time to understand exactly what sort of property we were looking for and got in touch personally to let us know when he had something suitable.

Claire · 14 June 2020

★★★★★ 5/5

Google

Louise is super helpful, answers all of our queries quickly and is very responsive and supportive.

Wilf · 14 June 2023

★★★★★ 5/5

Google

Was given a house tour with Louise, lovely customer service and advice. Home was as expected

Craig · 14 June 2023

★★★★★ 5/5

Google

Thank you to Tom Davies for giving me advice for the best areas for property that I am looking for, while I was down from London, and then giving me a lift to the viewing as well! Much appreciated!!

Lynette · 15 June 2019

★★★★★ 5/5

Google

Thank you to Darlows and especially to Joanne Greedy for providing such a great service during my first house buying experience. Joanne kept me informed every step of the way and made the whole process stress free. Thank you!

Rhian · 15 June 2019

★★★★★ 5/5

Google

Louise was really helpful showing us around the property, unfortunately on this occasion it wasn't for us. The knowledge and professionalism from Louise was great !PositiveProfessionalism

Sunny · 14 June 2022

★★★★★ 5/5

Google

Connor did a great job during my market appraisal, he provided all of the information that I needed and was very informative, he was friendly and I would highly recommend to anyone considering selling their home. Great job Connor :-)

James · 18 October 2024

★★★★★ 1/5

Trustpilot

DONT LET DARLOWS MANAGE YOUR PROPERTY

Do Not Use Darlows to manage any of your property especially in Cardiff area.To start off Darlows are also know as Spicehaart.1: before I signed the contract I specifically ask what hidden charges are there as I live abroad. They have not mentioned anything about annual NRL fees , to top that off they charged me this in march and now they charged me in May ( so Much for ANNUAL robbing gits )they also then charge additional admins fees on top which was not even mentioned.2: Income and expenditure report fee !! HIDDEN CHARGES !!! that cost £120 which I dont even need.3: their communications is appauling it takes 2 weeks without reply and if your agent is on holiday you wll not get help at all.I have to use threatening emails using Consumer Rights Act 2015 and guess what immediately they replied !!for Land Lords and tennants:"Failing to understand current consumer legislation could lead to a breach of your customer's consumer rights. ... Failing to do so could entitle the customer to cancel - up to 12 months and 14 days after signing the contract, even if your contractual obligations have been performed".4: their contractors are DOUBLE the price what you can get yourselves , however if I go and find contractors myself then what is the point of me paying FULLY SERVICED FEE and then they make money by charging more ! This is Unfair trading.Fully service fee should also cover anything of communications and money handling , but they charge me NRL fees !!5: my previous agent ( not darlows ) give me very stable rent into my bank every month, BUT Darlows gives me less and LESS every month almost not enough for me to sustain my mortage At the end of the day they are Robbing Agents dont use them.

Alan · 3 June 2021

★★★★★ 5/5

Google

Very satisfied with the service received so far. Neil Jones was extremely helpful and informative. Should we decide to continue with the selling process in future days, we will look forward to working with him. Thanks very much.

Hilary · 15 June 2019

★★★★★ 5/5

Google

Connor is a great agent. Very outgoing and very helpful, he has been of great help in our search for our forever home 🏠 …

María · 14 June 2022

★★★★★ 5/5

Google

I market my house with Joanne,Darlows, and they are really professional. Louise is so responsible and really nice to answer all the questions.PositiveResponsiveness, Quality, Professionalism

Liu · 14 June 2022