Darlows Cardiff reviews

★★★★★ 5/5

Google

I'm currently buying a flat from Darlows and so far Connor has been superb. He helped negotiating the sale and has kept in touch through the process ensuring everything is running smoothly. Thank you Connor and fingers crossed we get to completion soon.

Ann · 14 June 2021

★★★★★ 5/5

Google

Great working with Dylan. So refreshing to work with an agent who understands the market from a developer's perspective. Highly recommend!

Katie · 12 October 2025

★★★★★ 5/5

Google

Dylan & Dan have made the selling process as easy as possible, helpfully answering any questions and keeping me updated throughout.

Rhys · 12 October 2025

★★★★★ 5/5

Google

I am really very satisfied with estate agent Aaron . They are experience person. They are Very respectful person and educated. Thank you so much Aaron.

Ravi · 14 June 2023

★★★★★ 5/5

Google

Louise Gabb was very professional and polite throughout my viewing experience of the property.Louise was also able to answer my questions regarding the surrounding area Thanks

Mark · 14 June 2023

★★★★★ 5/5

Google

Jasmin was great to work with. Very efficient and knowledgeable about the property.

Roisin · 14 April 2024

★★★★★ 5/5

Google

I called the office a month ago and spoke to Tom Davies who helped give me advice on the best areas to buy in for my first rental purchase in Cardiff. He has kept me updated with new properties since and I hope to find the right one soon.

Dwane · 15 June 2019

★★★★★ 5/5

Google

I would like to thank Joanne for the excellent service she has provided throughout our house purchase - she was responsive, always helpful and made things really straightforward ensuring a quick exchange. We would happily recommend the company to friends and family based on our experience.

George · 14 June 2020

★★★★★ 2/5

Trustpilot

I have got my property up for rent…

I have got my property up for rent soon, but getting doubts if I should use darlows, They hardly answer emails with questions. Never communicate with me, I'll be out of the country while my property will be rented, how can I trust darlows to give full management of my property when they didn't communicate with me.Had app today just for someone to help me fill out licence form, as never did one, I turned up at shop, but he wasn't there. I should have looked at the reviews first before deciding with darlows, nothing but bad reviews

Michael · 20 October 2022

★★★★★ 5/5

Google

Joanne at Darlows was handling the marketing of the property i was purchasing, and made the whole process from viewing to completion a pleasure. I was kept updated of progress in a timely and efficent manner, and any queries I had were swiftly answered. Fantastic service, thanks Joanne!

Andrew · 15 June 2019

★★★★★ 1/5

Trustpilot

The people are thieves!

The people are thieves!I bought a house with them in Tredegar Wales and they don't even let me have the spare keys or the contact details of the person renting the house currently. It is their way to blackmail me to use their lettings team to manage the house which has proven to be useless.People involved in this? Oliver Manifold (lettings team), Daniel Watkins (sales) and Jessica Jones (sales).If this drags a bit more I will contact a lawyer and start legal action. They have me trapped trying to get management fees for being useless. They sold me the house and they want proof it is mine ffs. You managed the property in the past and you never increased the price, why would I let you manage my property now if you are useless!?Awful experience top to bottom, never again!

George · 17 October 2022

★★★★★ 5/5

Google

We were top of a chain of 3 using a different estate agent to Darlows. Both properties below were being handled by Darlows. Neil at Darlows had absolutely no obligation to contact us or keep us informed in what was a long drawn out set of sales. We can't thank Neil and Joanne enough for doing the job that our estate agent should have been doing!! Can't recommend them highly enough.PositiveResponsiveness, Quality, Professionalism

Steve · 14 June 2021

★★★★★ 5/5

Google

When you walk into Canton Darlows you get a warm, friendly welcome. Many thanks to Neil Jones for a prompt response and a very professional service. Love the option of having a video review on Facebook too. Great idea to bring life to the listing and really stand out.

Pauline · 15 June 2018

★★★★★ 5/5

Google

We didn't buy with Darlows because we found a property somewhere else ~ however Jess at Canton Darlows was the best estate agent to assist us over a six month period. Fantastic local knowledge, enthusiastic, honest , reliable and the most professional and likeable estate agent ! Thanks Jess x

Diana · 15 June 2017

★★★★★ 1/5

Trustpilot

UNPROFESSONAL & DISORGANISED AMATEURS

AVOID IF YOU CAN!!Contacted via Rightmove to make 2 property sales viewings with Albany Road Cardiff branch. Two apartments in the same block both confusingly listed in different ways on Rightmove with different addresses.! Both myself and my partner took time off work to meet the sales agent . Nobody turned up from Darlows for either viewing.. …Contacted Darlows’s office but put through to emergency number overflow I was told there was no record of the bookings even though I was addressed by name. And there was no facility to contact anybody by mobile phone.Finally managed to get through to the Albany Road office who said there’s been some kind of mix up and they would try to get someone out Asap to show two properties …We couldn’t waste any more time waiting .UNPROFESSIONAL HEADLESS CHICKENS !!

Laurence · 26 October 2024

★★★★★ 2/5

Trustpilot

Poor communication and not remotely proactive

About a grand more expensive commission-wise than more personable estate agents in the area. Best hope that they sell your house within a couple of weeks or else they completely lose interest and move on to newer properties. Poor communication all the while and broken promises in regards to better advertising the property. Have since sold the house with a more competent estate agent within two weeks of it going back on the market.

Anon · 19 April 2023

★★★★★ 1/5

Trustpilot

Don't use this company to let a property.

I have let a residential property as a landlord through Darlows for the last 18 months and my experience has been diabolical!Please with respect do not use this company, sign up with someone else. Total lack of management, avoidance of communication, inability to send requested documents and information, excuses and all round disgraceful service. Unfortunately a star had to be chosen in order to write a review. In reality I would have chosen a minus star option if there was one, (there really should be) .Total waste of money, I have paid them for absolutely nothing other than frustration and a wrecked property. Shoddy!!

Laura · 16 September 2022

★★★★★ 5/5

Google

Neil Jones and Joanne Greedy and the rest of team were very professional throughout the process. There were delays encountered but this was no fault of the estate agent. It was due to mortgage issues. Finally moving in and pleased with the service provided.

Carl · 14 June 2020

★★★★★ 5/5

Trustpilot

Mr Michael Tustin has always been a…

Mr Michael Tustin has always been a great manager at Darlows, he is very polite and very helpful. If I have a problem he is always there to assist and put things right. Also gives good advice on legal matters. Thank you Michael. Fiona Dyer

Fiona · 12 February 2020

★★★★★ 1/5

Trustpilot

Intentional harassment or just inept?

Roughly 7 weeks ago, I was curious about selling my home so entered my details on GetAgent.com, a comparison site. During this, I specifically asked not to be contacted by any of the listed agents, of which there were several. All of these agents listened, except Darlows. I would estimate that in the past 7 weeks, Darlows has tried contacting me in excess of 25 times, even though I’ve already informed them that I’m not interested. I’ve had to block their number but despite this, they’re still attempting to call me several times a week and leaving voicemails about my “recent enquiry”, which isn’t too recent after 7 weeks.A few thoughts:- Is the immediate direct to voicemail not obvious that I’ve blocked your number? Since blocking, you’ve called well over 15 times and left the same annoying voicemail- Do you think aggressively pursuing leads makes me want to sell with you?- Why don’t you have a limit on how many times you purse a lead?- Why are you still calling even though I’ve spoken to a member of your Rumney branch to say I’m not interested?- How come no other estate agent contacted me but Darlow did? I did not consent for my data to be passed on. I emailed your Rumney branch on September 24th asking that this issue be resolved. Of course, no response was received and several calls are still being made to me. Please remove my details from your database and stop harassing me with phone calls. I’d further recommend that you review your overly aggressive tactic of spamming leads with calls when they’re quite clearly avoiding you.

Ash_CS · 8 October 2024

★★★★★ 5/5

Google

Louise is an asset to Darlows. I highly recommend her as she has helped me through my journey to find my new home

Cerianne · 14 June 2023

★★★★★ 5/5

Trustpilot

Great staff!

This is our first time renting in Cardiff. The process involves more steps than what we anticipated but all the staff has been very patient and supportive throughout the whole situation. Tristan is one of the main reasons we decided to rent this beautiful flat!

Francisco · 15 November 2019

★★★★★ 5/5

Google

In terms of viewing the house, it was great that Consultant Louise Gabb, gave us time to see it and did not rush us as it has happened before with other viewings on other agencies. Really helpful in terms of replying to our questions since we are first time buyers and have a lot of questions.

Liliana · 14 May 2024

★★★★★ 5/5

Trustpilot

I have dealt with Darlows Albany Road…

I have dealt with Darlows Albany Road for several years on both the sale side and rental side. I have always had excellent service and been met with a smile and willingness to help. Special thanks to Michael, Emma, and Tristan on the rental side.

MARYSIA · 13 July 2019