Darlows Cardiff reviews

★★★★★ 5/5

Trustpilot

I dealt with a very lovely lady called…

I dealt with a very lovely lady called Jessica jones in the brynmawr branch and i have to say the service she provided was superb. she was very accommodating and very knowledgeable of the property i was viewing. including surrounding areas, she answered all my questions and nothing was to much trouble for her. she answered my questions honestly and was an absolute delight to deal with. she truly is an asset to your business and a lovely lady too. many thanks for great customer service jess .. xx

Claire · 17 April 2023

★★★★★ 5/5

Trustpilot

I had a great experience

I had a great experience. While many agencies said they would call me and then never got back in touch, Krystle Davies, an agent from Darlows, not only showed me a house on the same day but also helped me find exactly the home I wanted, being friendly, patient, helpful, and competent. I highly recommend the agency and this agent in particular!

Renata · 18 August 2025

★★★★★ 5/5

Trustpilot

Extension of Occupation Contract

I am a landlord and Lily Watts has done a fine job in getting the occupation contract extended. I would like to say Thank you for your hard work

Roydon · 1 June 2026

★★★★★ 1/5

Trustpilot

Avoid the Darlows Property Management Service - save yourself the hassle

Darlows Cardiff property management service is shocking, please if you are reading this review use any other property management service. I have had problems with Darlows letting two of my properties over the past 18 months. The PM service never replies to emails, and never returns calls (no-one is ever on-site to answer so they do not call back once you have left a voicemail). On one tenancy renewal, they signed a contract on my behalf for 6 months, instead of the agreed 12 months. On another occasion, they didn't have any of the paperwork ready when new tenants and I stood outside the property for hours. They released, though they had been provided all the information by the tenant, and myself, they had not checked a single thing so had to go through that (think that took 5 hours...). Every time another issue arises they have an excuse. I have finally paid them off to break the contract for rent collection services (over £1,000) and now they are sending my tenants letters saying they are late on rent and refusing to provide an invoice for the payment made to break the contract. Both the tenants and I have been trying to get in touch with them about this for the past month (the first email was sent on the 2 March 2023).If I sound exasperated in this review it is because I am. I have left it this long hoping I would get a response and could close this matter, however it seems Darlows only replies when reviews are posted (looking at previous reviews). I honestly do not understand how a company can keep functioning with constant mistakes, as well as disgustingly poor customer service. Please avoid if you are looking to rent your home!To the Darlows team member reading this, please come back to my tenant and I's numerous emails so this matter/ contract can be brought to a close.

Gabriella · 3 April 2023

★★★★★ 5/5

Trustpilot

Darlows Albany Road Cardiff - Tristram Hall

Tristram Hall was the estate agent that dealt with my Daughters tenancy, from Darlows Albany Road Cardiff. He is an absolute credit to Darlows. He was a pleasure to deal with. Professional , polite , efficient, knowledgeable, and excellent communication from start to finish. He went the extra mile to expedite the property completion . He worked extremely hard to make this happen. I would highly recommend him . Thank you so much Tristram your support and service was outstanding, and very much appreciated by myself and my Daughter .

Jayne · 21 January 2021

★★★★★ 5/5

Trustpilot

Excellent service and really good at…

Excellent service and really good at getting back to us with any queries we had.Jess was very thorough and explained the process throughout, I’d thoroughly recommend darlows and would pass on Jess,s name as a contact.

Alan · 10 November 2022

★★★★★ 5/5

Google

Connor Deakin was very informative and professional when he visited to talk through my home valuation. Definitely recommended.

John · 15 March 2024

★★★★★ 5/5

Google

Out of all the agents we dealt with across many different estate agencies, Jasmin really stood out to us. She was incredibly helpful and informative, and overall made us feel the most comfortable. She answered any/all questions we had & left us feeling so positive after our viewing. Couldn't have been happier with her service

Matthew · 23 September 2024

★★★★★ 5/5

Google

Louise was friendly and approachable. She was knowledgeable about the property and gave us plenty of time and space to look around and get a feel of the property.

Anais · 14 June 2023

★★★★★ 5/5

Google

Joanne was amazing from start to finish. Professional, friendly and explained everything to us and was always about to answer our questions. A credit to Darlows. Thanks again Joanne!

Bridget · 14 June 2023

★★★★★ 5/5

Google

We had the pleasure of dealing with Louise she really is a credit to Darlows. Super approachable and friendly. Answered any questions swiftly. And really helpful during our viewings, we had young children with us too and she was very attentive to our kids aswell. Thank you for a superb service! We hope to continue to deal with Louise. You’ve made a lasting impression.

Tasnima · 14 April 2024

★★★★★ 5/5

Google

Had my first ever viewing for a property today hosted by Louise Gabb. She made it very easy to understand, very helpful with any questions I had and was very professional. Would definitely recommend Darlow’s. 10/10PositiveResponsiveness, Quality, Professionalism, Value

Ky · 14 June 2022

★★★★★ 2/5

Trustpilot

New House

Hi I am very angry about the call back I received regarding my enquiry about viewing the property below.What I plan to do with my properties has no bearing on my ability to purchase a propertyI am offended that you based your assumptions on my postcode and assume I am what? Wasting your time?Nothing in here says that I need to prove I can purchase the property before being able to view a property, it does state I should be offered a Virtual Viewing where possible and arrange a viewing in advancedThis is what I was trying to do before I was questioned about my finances. I am in shocked you had the audacity to ask me to provide proof of a pre-approved mortgage.There was one assumption you did get right my inability to work with in the future, good luck finding the type of customers you are looking and that they come from the types of areas you prefer

Navin · 3 November 2020

★★★★★ 5/5

Google

Louise Gabb in Darlows Canton is brilliant. Professional, informative and extremely responsive. We viewed a house with Louise and she was so polite, told us everything we needed to know and was extremely friendly and knowledgeable.PositiveResponsiveness, Professionalism

Tasha · 26 August 2022

★★★★★ 1/5

Trustpilot

Useless

I contacted Darlows pontypridd re a property advertised by them as For Sale.It isn't on their website, rightmove or any others that I could find online, so I used the Chat facility on their Web page.Apparently, despite all the other properties that are advertised with them on open public pages they were unable to provide any details at all due to GDPR rules 🤣🤣🤣 Best advice to any potential sellers will be to use a different estate agent.(Note, the person I 'spoke to' was helpful, polite etc. This comment is not a reflection on them)

D · 25 February 2023

★★★★★ 4/5

Trustpilot

Holly was very nice on the phone and…

Holly was very nice on the phone and listened to what my requirements were

Carolyn · 1 August 2025

★★★★★ 5/5

Trustpilot

Hollie was very professional when i…

Hollie was very professional when i spoke to her on the phone twice now. Very helpful and the service they provide is quick so far.

Gulyás · 26 March 2025

★★★★★ 5/5

Google

Thanks to Louise for helping me find a place. Good knowledge of the area and property, professional and gave us space and time to look over the property.

Chris · 14 June 2023

★★★★★ 5/5

Google

Louise was very professional and informative about the property! She was able to answer all of our questions and make us feel at ease! Thank you 😊 …

Seren · 14 June 2023

★★★★★ 5/5

Google

Louise has been excellent in my search for a property. Very helpful and professional when viewing properties and gets in touch with anything that might be of interest.

Sara · 14 June 2023

★★★★★ 5/5

Google

We had such a lovely visit yesterday with Louise. Louise was knowledgeable, helpful and answered all of our questions. The experience has been smooth and pleasant from start to finish and we can’t thank Louise enough for thisPositiveResponsiveness

Farah · 14 June 2022

★★★★★ 5/5

Google

Louise Gabb has been excellent through my dealings with Darlows. She provided an informative viewing of a property we looked at and has been extremely helpful and responsive in the exchanges since the viewing. Brilliant service.PositiveResponsiveness, Quality, Professionalism

Kev · 14 June 2022

★★★★★ 5/5

Trustpilot

Darlows Estate agents in merthyr have…

Darlows Estate agents in merthyr have been very quick in responding to my emails Hollie Langmead is currertly dealing with our property enquiries has been very pleasant and professional. Looking forward to working with you further.

S · 10 October 2024

★★★★★ 5/5

Google

From the get go, Joanne was amazing, her customer service is second to none, she kept us in the loop throughout the process. She is so friendly and positive (always smiling :) ) and made the whole buying and moving experience stress and hassle free. Thank you so much Joanne.

Kiera · 15 June 2019