Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotFriendly and Supportive, with an eye for detail
A decent bunch. They've clearly got an eye for quality when it comes to sales, and an eye for detail going through the fine print that I was very impressed by, and perhaps most importantly, they were extremely patient with us as first time buyers. We could've perhaps done with a bit more guidance, and certainly there was a lot of flailing about when things weren't going through that we could have had more support with, but they came through in the end and I got the firm impression that when it seemed they weren't entirely focussed on us, it was because they were focussed on the other half of the sale, and I can respect that.
Owen · 20 December 2023
Agent replied · 24 August 2024
Thank you for sharing your experience with us, Owen. We're glad to hear that you found our team to have an eye for quality and detail, as well as being patient with you as first-time buyers. Your feedback about needing more guidance and support during challenging times is duly noted, and we will strive to improve in those areas. We appreciate your understanding of our focus on both sides of the sale and are pleased we were able to come through for you in the end. Thank you for choosing Darlows Estate Agents Canton.
★★★★★ 5/5
GoogleBought a house through Darlows Canton. Really impressed with them through the whole process, can see why they are a well renowed estate agent in the cardiff area, thanks Joanne for making everything easy and for great communication through-out.
Mark · 14 June 2023
Agent replied · 13 June 2024
Thank you Mark for your kind words. It was a pleasure getting yourself and Daisy into the property. All the best in the future.
Darlows, Canton.
★★★★★ 1/5
TrustpilotSIMPLY ABYSMAL
This company do not fulfil what they tell you over the phone. Visited my property made promises to supply valuations and or rental values. No further contact no return calls and avoidance of messages. When I eventually contacted the actual agent I met, excuses and new promises which again never materialised. Simply don't have the honesty to tell you the truth. Simple as that. 1 star is too much don't bother.
Customer · 10 June 2024
Agent replied · 24 August 2024
We apologize for the lack of communication and follow-through on our promises. This is not the level of service we strive to provide. Your feedback is valuable, and we will address this internally to ensure it doesn't happen again. Thank you for bringing this to our attention.
★★★★★ 5/5
GoogleThank you Connor for all of your help and support with the valuation
Eve · 17 November 2024
Agent replied · 8 December 2024
Good Morning,
Thank you for your 5 star review. We will ensure to get this passed across to Connor. Many Thanks, Darlows Canton
★★★★★ 1/5
GoogleExceptionally incompetent, poor communication and even rude. I would not recomend anyone to use this office!
Sinead · 16 March 2026
Agent replied · 16 April 2026
We’re very sorry to read about your experience and the impression this has left. This is certainly not the level of service we aim to provide.
Unfortunately, we’re unable to identify your case from this review. We would really appreciate the opportunity to look into this further and address your concerns. Please contact me directly at daniel.murphy@darlows.co.uk and I will personally ensure this is investigated.
★★★★★ 5/5
GoogleI recently sold my uncle’s property as he needed to go in a home. I found Neil Jones, Manager, at Canton was friendly, professional and very helpful. He gave an accurate valuation of the property and as I do not live locally he did a few favours that were beyond the normal estate agents duties. I can highly recommend him and his office.
Angela · 15 June 2018
Agent replied · 13 June 2024
Dear Angela Marshall, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
★★★★★ 5/5
GoogleHannah Williams at Darlows Canton, has been professional and personable helping our son to find his first property purchase. She's been friendly and efficient at all times, keeping us updated of new instructions. Our experience with all the Team in the office has been friendly and helpful, with thanks to Jonathon Williams Mortgage Advisor, committed and attentive to helping and explaining the process.
Bev · 15 June 2018
Agent replied · 13 June 2024
Dear Bev Phillips, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Canton estate agents
★★★★★ 5/5
GoogleHave to say I recently used Darlows to sell my late fathers house, Mia was looking after me there and i have to say she was very professional keeping me fully updated in every way regarding the veiwings and sale of the property she was a real diamond. Thank you Mia and all the very best in the future.. Phil Thomas
Phil · 21 June 2019
Agent replied · 19 June 2024
Dear Phil T, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
★★★★★ 5/5
GoogleJust a quick note to thank Neil and all your staff at Canton for all your hard work in completing the sale before Christmas. We very much appreciated your professional service and attention to detail throughout the transaction. Please pass on our appreciation to your staff and we would be more than happy to recommend your service to any future clients.
Deiniol · 15 June 2019
Agent replied · 13 June 2024
Dear Deiniol Williams, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
★★★★★ 5/5
GoogleIn June 2017 I offered an offer to buy an apartment. It took six months because of the vendor's attitude, many obstacles, all very well managed by Darlows who gave not only professional but also moral support. If it were not for them I would not have really done it. Special thanks to Neil Jones and the whole Darlows team in Canton!
Alpha · 25 October 2018
Agent replied · 23 October 2024
Dear Richard Ian Agostini, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton
★★★★★ 5/5
GoogleI recently purchased a property for the first time and must say Joanne was incredibly helpful throughout this process from the start to finish. I found this process very lengthy and difficult but without her help, I would not have got the desired result. Your calm and professional approach made this process easy for me. Thank you Joanne/Darlows.
Usman · 14 June 2020
Agent replied · 13 June 2024
Dear Usman Ijaz, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
★★★★★ 5/5
GoogleIn June 2017 I offered an offer to buy an apartment. It took six months because of the vendor's attitude, many obstacles, all very well managed by Darlows who gave not only professional but also moral support. If it were not for them I would not have really done it. Special thanks to Neil Jones and the whole Darlows team in Canton!
Export · 15 June 2018
Agent replied · 13 June 2024
Dear Richard Ian Agostini, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton
★★★★★ 5/5
TrustpilotGareth Lewis went totally above and…
Gareth Lewis went totally above and beyond the call of duty when he took our case on. He was always there to smooth the way when we were buying a house from Darlows. I would not hesitate to employ Darlows to sellespecially when their staff really make you feel important. Gareth really deserves a pat on the back. Thank you.
Vicky · 19 July 2019
Agent replied · 14 June 2024
Dear Vicky Davies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. Darlows Caerphilly estate agents
★★★★★ 5/5
GoogleWent for a viewing in Cardiff Bay and Louise was lovely. Very welcoming. Walked around with us, pointing out various features but also letting us do our own thing. There was no pressure to make a decision.
Jackie · 14 June 2023
Agent replied · 13 June 2024
Thank you Jackie for leaving such a lovely five star review. We really appreciate it.
★★★★★ 5/5
GoogleIn the last 24 months, I have dealt with Neil Jones on several house sales and purchases. He was honest and helpful, I felt he was unbiased in his advice. He was able to sale my property within the timescale he gave. I found his team in Canton fully briefed on all the issues and replied to all my calls.
Bhima · 15 June 2019
Agent replied · 13 June 2024
Dear Bhima Narbad, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
★★★★★ 5/5
GoogleI've had the pleasure of dealing with Joanne over my long six month house hunt. Joanne always kept my informed of new houses that darlows were selling. I have bought with a different agent, but after dealing with many different estate agents I can confirm Joanne was hands down the most professional, honest and nicest I have come across.
Malik · 15 June 2019
Agent replied · 13 June 2024
Dear Malik Salem, Thank you for leaving such great and detailed feedback about your experience with Darlows Canton estate agents. Thanks again for taking the time to leave us this information about your recent visit. Take care!
★★★★★ 5/5
GoogleI would like to thank Joanne and her team at Darlows Canton for the recent sale of my property.
Very professional they helped through every stage of the sale. I was very impressed both with their responsive manner and their continuity. Thanks Joanne.PositiveResponsiveness, Quality, Professionalism, Value
Ruth · 14 June 2022
Agent replied · 13 June 2024
Dear Ruth, thank you for your kind words. Good luck, and thank for using Darlows.
★★★★★ 5/5
GoogleThank you Jasmin for your time and help in showing the properties. Really appreciated for friendly and professional approach. Highly recommended!
Sinan · 14 May 2024
Agent replied · 13 June 2024
Thank you for your five star google review.
★★★★★ 5/5
GoogleWe had the pleasure of dealing with Sadie she really is a credit to Darlows. Very efficient, knowledgeable, and friendly. Answered any questions swiftly. Thank you for a superb service!
Marc · 12 October 2025
Agent replied · 12 October 2026
Good Afternoon Marc,
Thank you very much for your kind words towards Sadie!
We will ensure to get the positive feedback passed across to her.
Many Thanks again
Darlows, Canton
★★★★★ 5/5
TrustpilotWould like to say thank you to Nicole…
Would like to say thank you to Nicole Richard's at merthyr darlows for all her help regarding a new letting. A very sincere and professional agent who has her clients best intrests at heart.Thank you againClaire
Claire · 17 May 2023
Agent replied · 14 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotRecent visit Joe Bartlett
Just had routine visit from Joe Bartlett Albany rd Darlows he noted some minor issues at property I feel confident he’ll will help resolve them, Joe was very professional and easy to talk to and made the visit non awkward 😁
Tim · 22 November 2024
★★★★★ 5/5
TrustpilotMy letting agent Georgia is always…
My letting agent Georgia is always efficient when handling my contracts. Makes the process so easy and effortless.
Memory · 29 August 2025
★★★★★ 1/5
GoogleBad service, minimal updates and communication would NOT use again or recommend
Lydie · 16 March 2026
Agent replied · 16 April 2026
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with the level of communication and service you received.
We would like to understand more about what happened, but unfortunately we’re unable to locate your details from this review. Please contact me at daniel.murphy@darlows.co.uk, and I will ensure your concerns are looked into promptly.
★★★★★ 5/5
GoogleI would definitely recommend Darlows in Canton to anyone buying a property. Joanne and Neil were excellent and responded quickly to emails and any questions I had, even after the sale had completed. They were always accommodating with viewings and as a first time buyer, I was glad the sale was handled by such a friendly and professional team.
Kate · 15 June 2018
Agent replied · 13 June 2024
Thanks Kate for the feedback and so happy to hear you had a positive experience when buying with us and look forward to dealing with you in the future.
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