Darlows Cardiff reviews

★★★★★ 5/5

Google

We attended a property viewing yesterday with Louise Gabb. Louise is very professional & was well informed off the property & answered all our questions. She was very friendly too. I would highly recommend her services.

Beverly · 16 November 2023

★★★★★ 5/5

Google

Recently had my house valued with Darlows Canton. The lady who booked my appointment Louise Gabb was so friendly and helpful. Louise went above and beyond. She was so professional in her role and made the whole experience so relaxed and easy. Thank you Louise, you are a credit to the company.

Rhi · 14 June 2022

★★★★★ 5/5

Google

I recently sold my house using darlows in Canton as I like to support my local community. Neil Jones and his team are impeccable. I'm very happy with what they managed to achieve with the sale and I will be returning in the future. They are very professional and always go the extra mile. Thank you to everyone st darlows especially Neil.

Sabina · 14 June 2020

★★★★★ 1/5

Trustpilot

Avoid DARLOWS AT ALL COST

Avoid DARLOWS AT ALL COST Absolutely appalling experience with Darlows. Every interaction is a struggle. They consistently pass me from person to person, with no one seeming to know what's going on or who's in charge. The lack of professionalism is staggering. It's been TWO YEARS and my case is still unresolved. Communication is non-existent - no updates, no follow-through. My solicitors won't even deal with them directly. If you value your sanity, stay away from Darlows. Utterly disappointing and unprofessional service. Spent £2000 on solicitors and surveys, If you're a manager at Darlows HQ, PLEASE GET IN TOUCH WITH ME. I demand answers and resolution. Darlows, you've had your chance to fix this - now it's time to take responsibility.

Consumer · 27 May 2025

★★★★★ 5/5

Google

Louise has been super helpful, down to earth and patient throughout our search for a home. Not quite found the right home yet but Darlows has been a particularly helpful estate agent to work with in trying to get there!

Matt · 14 June 2023

★★★★★ 5/5

Google

Dylan was professional, friendly, and very knowledgeable about the property. He took the time to answer all my questions and made the viewing experience smooth and enjoyable. I’d highly recommend him to anyone looking for a great estate agent.

Jay · 26 February 2025

★★★★★ 1/5

Trustpilot

AVOID AVOiD AVOID StaY away from these…

AVOID AVOUD AVOID StaY away from these cowboys if you are a landlord. Even if you pay the fee they will withold rent and refuse to issue notices to tenants. Leaving you with arrears. THeY REFUSE to answer your emails and are incompetent in their knowledge. Basically you will end up having to manage the tenancy yourself. Thry just pass you from one oerson to another and do not act in your interests. the property ombudsnan and rent smart will be keen to investigate their u scupulous agent behaviour. I suggest you all report them where you have had this experience. Oh and another thing they wont answer your question but will use a friday to send a random email that needs some queries answered like we suggest you renew a tenancy with them or you will be left vulnerable !!! The offices are not open on weekend for you to sort this out . They will not act in your bezt interests

Naheed · 23 December 2023

★★★★★ 3/5

Trustpilot

Friendly and Supportive, with an eye for detail

A decent bunch. They've clearly got an eye for quality when it comes to sales, and an eye for detail going through the fine print that I was very impressed by, and perhaps most importantly, they were extremely patient with us as first time buyers. We could've perhaps done with a bit more guidance, and certainly there was a lot of flailing about when things weren't going through that we could have had more support with, but they came through in the end and I got the firm impression that when it seemed they weren't entirely focussed on us, it was because they were focussed on the other half of the sale, and I can respect that.

Owen · 20 December 2023

★★★★★ 4/5

Trustpilot

Helpful and reliable

Dan from Darlows Brynmawr has been very good. We have sold our house through Darlows and throughout the process they have kept us informed with regular updates. They always ring back, they always showed up when they said they would, and we've consistently found them helpful and reliable. I would use them again.

Maxine · 21 December 2021

★★★★★ 5/5

Google

Bought a house through Darlows Canton. Really impressed with them through the whole process, can see why they are a well renowed estate agent in the cardiff area, thanks Joanne for making everything easy and for great communication through-out.

Mark · 14 June 2023

★★★★★ 1/5

Trustpilot

SIMPLY ABYSMAL

This company do not fulfil what they tell you over the phone. Visited my property made promises to supply valuations and or rental values. No further contact no return calls and avoidance of messages. When I eventually contacted the actual agent I met, excuses and new promises which again never materialised. Simply don't have the honesty to tell you the truth. Simple as that. 1 star is too much don't bother.

Customer · 10 June 2024

★★★★★ 5/5

Google

Thank you Connor for all of your help and support with the valuation

Eve · 17 November 2024

★★★★★ 1/5

Google

Exceptionally incompetent, poor communication and even rude. I would not recomend anyone to use this office!

Sinead · 16 March 2026

★★★★★ 5/5

Google

I recently sold my uncle’s property as he needed to go in a home. I found Neil Jones, Manager, at Canton was friendly, professional and very helpful. He gave an accurate valuation of the property and as I do not live locally he did a few favours that were beyond the normal estate agents duties. I can highly recommend him and his office.

Angela · 15 June 2018

★★★★★ 5/5

Google

Hannah Williams at Darlows Canton, has been professional and personable helping our son to find his first property purchase. She's been friendly and efficient at all times, keeping us updated of new instructions. Our experience with all the Team in the office has been friendly and helpful, with thanks to Jonathon Williams Mortgage Advisor, committed and attentive to helping and explaining the process.

Bev · 15 June 2018

★★★★★ 5/5

Google

Have to say I recently used Darlows to sell my late fathers house, Mia was looking after me there and i have to say she was very professional keeping me fully updated in every way regarding the veiwings and sale of the property she was a real diamond. Thank you Mia and all the very best in the future.. Phil Thomas

Phil · 21 June 2019

★★★★★ 5/5

Google

Just a quick note to thank Neil and all your staff at Canton for all your hard work in completing the sale before Christmas. We very much appreciated your professional service and attention to detail throughout the transaction. Please pass on our appreciation to your staff and we would be more than happy to recommend your service to any future clients.

Deiniol · 15 June 2019

★★★★★ 5/5

Google

In June 2017 I offered an offer to buy an apartment. It took six months because of the vendor's attitude, many obstacles, all very well managed by Darlows who gave not only professional but also moral support. If it were not for them I would not have really done it. Special thanks to Neil Jones and the whole Darlows team in Canton!

Alpha · 25 October 2018

★★★★★ 5/5

Google

I recently purchased a property for the first time and must say Joanne was incredibly helpful throughout this process from the start to finish. I found this process very lengthy and difficult but without her help, I would not have got the desired result. Your calm and professional approach made this process easy for me. Thank you Joanne/Darlows.

Usman · 14 June 2020

★★★★★ 5/5

Google

In June 2017 I offered an offer to buy an apartment. It took six months because of the vendor's attitude, many obstacles, all very well managed by Darlows who gave not only professional but also moral support. If it were not for them I would not have really done it. Special thanks to Neil Jones and the whole Darlows team in Canton!

Export · 15 June 2018

★★★★★ 5/5

Trustpilot

Gareth Lewis went totally above and…

Gareth Lewis went totally above and beyond the call of duty when he took our case on. He was always there to smooth the way when we were buying a house from Darlows. I would not hesitate to employ Darlows to sellespecially when their staff really make you feel important. Gareth really deserves a pat on the back. Thank you.

Vicky · 19 July 2019

★★★★★ 5/5

Google

Went for a viewing in Cardiff Bay and Louise was lovely. Very welcoming. Walked around with us, pointing out various features but also letting us do our own thing. There was no pressure to make a decision.

Jackie · 14 June 2023

★★★★★ 5/5

Google

In the last 24 months, I have dealt with Neil Jones on several house sales and purchases. He was honest and helpful, I felt he was unbiased in his advice. He was able to sale my property within the timescale he gave. I found his team in Canton fully briefed on all the issues and replied to all my calls.

Bhima · 15 June 2019

★★★★★ 5/5

Google

Great Estate Agents from start to finish! Sadie got involved helping the process get sorted a lot quicker! She was great kept me in the loop,liased with my solicitor and my purchasers estate agent and solicitor which pushed things through a lot quicker! Louise my consultant was excellent as well! Would highly recommend Darlows to sell a property!

Trish · 24 November 2024