Darlows Cardiff reviews

★★★★★ 5/5

Google

Teian who showed me around the flats was not only very pleasant but also informative at every stage of the viewings. She was able to answer all of my questions and I was most impressed with the service I received during and after the viewings

Pam · 27 October 2025

★★★★★ 5/5

Google

Ben Todd from Darlows estate agent was fantastic from start to finish. Communication was clear, they were always professional, and nothing was ever too much trouble. They went above and beyond to make the process smooth and stress-free, and I couldn’t be happier with the result. Highly recommend!

Ronnie · 27 September 2025

★★★★★ 5/5

Google

Joanne was outstanding from the start, welcoming, informative and honest. She made me feel at ease through the whole process, which was stressful to say the least. There were many challenges for us, Joanne kept the communication up, she empathised with me and reassured me when it was needed- she gave me confidence in her ability and the process in general, she was always professional and i could not have been happier.

Bethan · 14 June 2020

★★★★★ 5/5

Trustpilot

5* Guidance

Currently looking for my first property to rent and I can not be more thankful for one of your members of staff. Nicole has gone above board to make the process of finding a property a breeze. Nicole is making the process of finding the perfect house for me and I can not wait to find that “just right” property and I know with the help and guidance from Nicole, we will get there.

Sophia · 8 August 2019

★★★★★ 5/5

Google

I want to say a huge thank you to Joanne in the canton branch. Joanne made my selling experience so easy. I was made aware of every viewing and provided with fantastic feedback. Thanks Darlows for selling my flat so quickly, i will definitely be back for help in the future.

Kristie · 14 June 2023

★★★★★ 5/5

Google

Communication with Neil and Joanne has been excellent from the beginning. They've been very helpful, liaising with myself, members of my family when I wasn't available, the planning department, even the police. Joanne really went above and beyond for me. They were always very honest with me too; any hint of a problem (there were one or two), they would let me know straight away. I would recommend Darlows. Many thanks to the team.

Nia · 15 June 2019

★★★★★ 5/5

Trustpilot

I would just like to say a big thanks

I would just like to say a big thank you to Darlows merthyr branch for helping with the sale of my mums house , I live in Yorkshire and the team dealt with the viewings and sale causing myself no stress I would like to mention Sarah Elliot who was amazing she never failed to return any of my calls or emails and guided me through the sale Thanks again Mrs Paula Nicholson

· 4 October 2019

★★★★★ 5/5

Trustpilot

Sam McAllister

Re Sam McAllisterSam was absolutely brilliant sorting out rent which I hadn’t received.He took up a lot of his time to try andfind out where the money had gone.He rung me a number of times to keep me updated.Eventually I received the rent the same day!!I was extremely pleased with thatresult.Sam was professional,polite,and friendly in sorting out my problem.As a result of this I would thoroughlyrecommend Sam and Darlows toOthers Helen Dudley.

Helen · 5 November 2019

★★★★★ 5/5

Google

Louise showed us around a house, gave us plenty of information and was there to answer any questions we had. We then made an offer and got our dream home! Everything has been very hassle free with Darlow’s, would definitely recommend to anyone looking to buy a house

Rhys · 19 July 2023

★★★★★ 5/5

Trustpilot

Buying a property...Darlows is a must try...

Darlows is everything you hope to expect from an estate agent. From the beginning an efficient and prompt email to confirm the phone discussion followed up by a viewing where Lucy was incredibly informed and made the experience a delight. Lucy knew about the property, the area and offered excellent advice about the buying process. Although the viewing did not end in a sale we will definitely be using Darlows for future opportunities.

MandyF · 9 January 2019

★★★★★ 5/5

Trustpilot

Reactive Maintenance

Great support from Lauren Keirle dealing with a property maintenance issue. Lauren was polite and courteous throughout the process, discussing options, keeping me informed on progress and also on completion, which I found very helpful.

John · 30 April 2024

★★★★★ 5/5

Google

I’d like to thank Joanne in the canton office for all her help. She has been amazing from start to finish. This was our first time buyer a home and she has helped us all the way through. I’ll definitely becoming back to Joanne when I’m looking for my next home. She is a credit to Darrow’s.PositiveProfessionalism

Connor · 26 August 2022

★★★★★ 5/5

Google

Louise Gabb was an absolute delight. Positive, friendly and professional. She clearly enjoys her job and I consequently enjoyed the three viewings we had. She got me from A to B with great ease and made the experience extremely enjoyable. Thank you Louise!

Jane · 17 October 2023

★★★★★ 5/5

Trustpilot

Jada Darlows Estate agent

I have been looking to buy a second home and have seen two properties with Darlows. Jada, has been so supportive in this process. She has shown complete professionalism and patience with myself. Letting me look at homes more than once. Jada would change her diary to work around mine. Thank you Jada

Leann · 30 November 2024

★★★★★ 5/5

Google

I want to thank Jasmine Hersi for being attentive, responsive and incredibly kind and helpful throughout my offer process. She's very professional and hardworking! Thank you Jasmine! :)

Chi · 4 August 2024

★★★★★ 5/5

Trustpilot

Great experience!!

Me and my girlfriend are first time renters and was very hesitant at the start however darlows made the experience extremely easy and effortless. Ollie the estate agent has been a huge help getting answers as quick as possible and super polite towards me and my Girlfriend. Really good work ethic!! If anyone else is a first time renter and is worried about the process then I would highly recommend Darlows.

Harry · 5 November 2025

★★★★★ 5/5

Trustpilot

Helpful and informed

My wife and I have been looking for a property to rent and the team from Darlows have helped us find one. Raphael is the great agent that presented us with a wonderful property and answered all our questions. Thank you for all your help.

Adrian · 17 July 2023

★★★★★ 5/5

Google

Darlows in Canton were really helpful in helping start me, as a first time buyer, on my path to getting a place. Amaia gathered information on some really great entry level properties, and has kept in contact since with any updates on new properties in the market. I'm still on the lookout until the right place comes up, but the support and communication is proving really useful in my ongoing hunt.

James · 15 June 2018

★★★★★ 5/5

Google

Louise was extremely friendly and smiley in my view of the property. She answered all my questions patiently and professionally. I feel so lucky to be in contact with her during the process as it is difficult to see such responsive and positive agents like her.

Nazan · 14 June 2023

★★★★★ 5/5

Trustpilot

Albany Road Darlows

As a new client, I cannot express enough how pleased we are with the quality of service. Michael's proactivity in the initial contact and subsequent follow ups impressed us and Emma's efficiency, together with the online technologies/platforms, meant a seamless service despite the complications of lock down. Emma has been our main point of contact and lead negotiator since and is a great asset to the team.

Laura · 4 May 2020

★★★★★ 1/5

Trustpilot

Gayle Chapman darlows Pontypridd have…

Gayle Chapman darlows Pontypridd also dealt with Matthew Barret spicer heart Anne Boylan also spicer i honestly wouldn't give them any stars but to give a review at the start of instructing them Gayle asked for a review

Sharon · 20 May 2025

★★★★★ 5/5

Google

Jasmine was really helpful and lovely. Showed us around the house, keeping us up to date with honest information was really appreciated.

Millie · 17 October 2024

★★★★★ 5/5

Google

I would like to Thank Louise from Darlows Canton for her assistance in dealing with my queries. She was very efficient and professional in her help and support. Excellent service. Highly recommended

Gareth · 14 April 2024

★★★★★ 5/5

Google

Viewing a potential property : Louise was quick to respond to my request to view a property, she was punctual and welcoming, answering all our questions and having all details required written down. She was informed about the previous use of the property and the location. Will definitely look to view houses with Louise again

Sophie · 14 June 2022