Darlows Cardiff reviews

★★★★★ 5/5

Google

We have not yet found the house we want yet but we feel we want to say something about the service we have received from Darlows, in particular, from Hannah. Hannah has been extremely helpful. She understands what we are looking for and suggests new properties to look at. She appreciates that we are not from the area and is accommodating, where possible, for when we arrive with short notice. Always polite, always returns calls and follows up with emails. Fantastic service and many thanks Hannah - Geoff and Alison Soord

Geoff · 15 June 2019

★★★★★ 5/5

Google

Can I say a massive Thank You to Neil and the team. I know I'm at the beginning of the selling process but I am so pleased with the service I have received so far. I first met Neil many years ago when he sold my previous property for me and when I had to sell my mum's property it was a no brainer to use Canton Darlows again. Within 2 weeks of the property being on the market I received an offer which I have accepted. I can not thank you enough. I am aware its early days but i am being kept up to date at every stage and i know i can contact the office if i have any queries as they are more than happy to help. Thanks again. Tina Manley

Luke · 15 June 2019

★★★★★ 5/5

Google

We are extremely grateful that we selected Darlows Canton to sell our house. Neil Jones our estate agent pulled out every stop to ensure the sale of my house went as smoothly and quickly as possible. He went over and beyond what was expected, as I was selling the house remotely he obtained quotes for repair services, he organised cleaners and a clearance company. Neil was always available to answer any questions, he liaised between the buyer, buyers solicitors and my own and kept me updated throughout the whole process. Neil was a very calm and reassuring presence throughout. Neil is a credit to the Estate Agency sector, I cannot recommend him enough and would like to say a big thank you.

Catherina · 15 June 2019

★★★★★ 5/5

Trustpilot

Super Efficient

What a pleasure it's been doing business with Darlows Estate Agents in Merthyr. We used them to find a tenant for my Mum's house recently and ongoing we are using their property management service too.They were super-quick at finding a tenant for us and within a couple of days, they'd checked out a prospective tenant and the deed was done! It's only been two weeks between enquiring and a tenant moving in. So much faster than any other estate agent we've ever used.Oliver and Nicole were easy to work with and I honestly can't sing their praises enough.

Kathryn · 7 June 2019

★★★★★ 5/5

Google

I would like to thank Darlows Canton and in particular Joanne Greedy for the sale of my late mother's house. Joanne displayed a really good understanding of how to sell the property, and clearly has great knowledge of the local market. She has a friendly and professional manner and I would happily recommend Joanne and Darlows as the estate agents to use.PositiveResponsiveness, Quality, Professionalism, Value

Alun · 26 August 2022

★★★★★ 5/5

Trustpilot

Thanks you Gareth!

We dealt with Gareth in Caerphilly after a couple of unsuccessful offers elsewhere. With other estate agents, we felt that the negotiator was on the side of the buyer and communication was generally poor. But Gareth seemed trustworthy from our first dealings with him to the last, when our offer was accepted on our house. He is a very good communicator, and we felt he was completely impartial - giving us enough information to know where we were but keeping enough back to protect the seller's interests. All in all, I would highly recommend - Thank you Gareth!

Caleb · 11 April 2019

★★★★★ 1/5

Trustpilot

AVOID - DO NOT RENT WITH DARLOWS

AVOID - DO NOT RENT WITH DARLOWSDarlows are a truly shambolic agency, and would never recommend anyone buying or renting through this agency. The way that this agency treats its clients is appalling - DO NOT RENT WITH THEMMoving out/Deposit money-> Huge delay in returning deposit money-> Huge delay in writing reference for our new tenancy in Manchester which caused major delays on the other end (We moved in 3 weeks later than expected due to your agency not completing this reference, meaning I moved in the night before starting my new job).-> Nobody ever answers the phone, even after people have left voicemails saying that it's urgent we speak to someone-> It shouldn't have to take me saying I am happy to take them to a small claims court to finally get a response (in 2 minutes) from them-> The moving out information was sent to us at 6pm the night before our tenancy was due to end-> The deposit deductions were suspiciously 1/3 of the initial moneyCommunication with the team-> Under 24 hours notice when contacted for viewings the next day, usually the morning of-> Any phone calls we would get from the team would always be at the end of the day so we couldn't contact them that day, and then no one would pick up the following day-> Maintenance issues - had to wait ages for anyone to respond to issues, eventually we started reporting all of our maintenance issues privately through the flat's contractor - a lot of people don't have this luxury so would have to deal with absolutely shocking service (When the agency did respond, it was never with a maintenance person coming out to look at it themselves, but normally "Have you tried turning it off and on again?")-> The service is absolutely shocking, the team are rude and blunt and spoke to me like I was a child on the phone-> I've noticed that even though you don't answer the phone or reply to emails, you are very quick to negate any negative reviews online-> When your agents came around to show people around the flat for viewings, they knew NOTHING about the property and were claiming that our furniture was part of the flat and wanted to give it awayIssues with the property itselfThis property should NOT have been advertised as ready to move in when myself and my partner moved in.-> The electricity meter (for the entire property, not just the flat) is downstairs in a building site - this is a health and safety issue due to uneven flooring, machinery, and harmful dust/chemicals, this was also locked/boarded up on a number of occasions, leaving us without electricity and no way to top it up-> There is no internet port for the property - luckily we hadn't signed up for a minimum 18 month broadband contract at the time-> There are holes in the floorboards in the bedroom and kitchen - sometimes dust from the downstairs building site would come through, they felt very flimsy and unsafe-> The locks for the front door, and flat door, each broke a couple of times, leaving us trapped inside the property (we managed to luckily fix this issue ourselves, but can only imagine how this affect a vulnerable person)-> The curtain pole fell off entirely on its own accord, leaving cracks in the wall - could have been dangerous if someone was underneath it-> When there was heavy rain, we could see leaks in the walls/ceilings-> Due to the nature of the building site downstairs, there were a number of holes leading to the kitchen from cracks in the floorboards and gaps in the wall downstairs - This led to a mice infestation, when this was brought up with the agency (and a rent discount/refund was requested) there was no response from the team, and when they finally got back to us we were treated like it was entirely our fault with no mention of financial compensation-> This also impacted my mental health and led me to have several panic attacks due to the mice in the kitchen-> The bedroom in unbelievably tiny, and I think it is appalling that you feel like you can advertise it as a 2 bed flat for over £1000 pcmMyself and my partner have been nothing short of disappointed and appalled with our year spent with Darlows. What should have been a wonderful first living experience with my boyfriend ran in parallel to nightmare after nightmare with the property itself and with the agency.

Zoe · 10 January 2024

★★★★★ 5/5

Trustpilot

Brilliant service!

I can't thank Gayle and the team at Darlows Pontypridd enough for their invaluable help throughout the process of buying our first home - they have been friendly, receptive, and genuinely helpful in response to everything we have asked of them, and have gone above and beyond to offer support where needed... I don't know where we'd be without them. It's so refreshing to be on the receiving end of great customer service which is so rare thesedays. They're a pleasure to deal with and we'll return to them with no hesitation when it's time to sell!

Hayley · 6 March 2019

★★★★★ 4/5

Trustpilot

Darlows for first time landlords…

I am using Darlows as a first time landlord, renting out my home, so no business scale. I have so far enjoyed a pleasant experience and the staff at Albany Road have been professional in their approach. I am yet to discover how our collaboration is going to work out long term, and, if needed, navigate through landlord challenges together, however I am pleased about the marketing and beginning of tenancy. There were only a few minor hiccups, such as information lost in communication and I sometimes got the impression that perhaps there is a great volume of work imposed upon a small workforce, but every issue was addressed promptly and professionally. One positive point is that throughout the process I got to meet and speak to three of their team including the manager, which is pretty much the entire branch.

Serban · 22 February 2019

★★★★★ 5/5

Trustpilot

Darlows Albany Road

I had a home visit with Sam McAllister and straight from the off Sam was friendly and polite. I explained that there was some work being done inside the property which wasn’t a problem at all. Sam was really happy with the standard of work being done and has passed on his view that all work is of high standard! I would have no problem with Sam coming back at a later date to get some progress/updated photos when more work is complete.

Kyle · 7 February 2019

★★★★★ 1/5

Google

Exceptionally incompetent, very poor communication and very rude - I would recommend anyone to use a different estate agent! A very disappointing experience. I have had much better experiences with other estate agents.

Bec · 16 March 2026

★★★★★ 4/5

Google

I chose Darlows to sell my property predominantly because they were the selling agents when I bought it. They put it on the market quickly and I got a little under the asking price. Aaron from the Llandaff branch was really proactive in trying to find me a new property, and Joanne in Canton kept me abreast of the sale process. The frequency and clarity of her communications eased the stress and worry of it all.

Rebeca · 14 June 2020

★★★★★ 5/5

Google

Darlows have been great with lots of viewings. I have been dealing with Joanne and Emair, (sorry if I’ve spelt the latter incorrectly), they have both been excellent, but I would like to pass on a special thanks to Hannah who my main dealings have been with, she has been very professional in both her manner and keeping me updated with any progress. She has been a pleasure to speak to and aswell as doing a great job we have had a laugh. She is a credit to your company. Many thanks to you all. Lorraine

Lorraine · 15 June 2018

★★★★★ 5/5

Google

Fantastic service provided by Joanne Greedy and team. All queries I had were dealt with professionally and extremely quick, they were always willing to help in any way they can. Nice touch to receive a new home card and a moving in welcome box which were unexpected but had useful items in. Would highly recommend.

Aaron · 14 June 2023

★★★★★ 5/5

Trustpilot

Darlows Brynmawr are fanstactic

We had the pleasure of meeting Jada, who showed us around and quickly built a great rapport with us. After making an offer and negotiating slightly, our offer was accepted. Jada was fantastic, and I cannot praise her enough. However, the next part is where they truly excelled.

Angel · 9 May 2025

★★★★★ 5/5

Google

Connor Deakin was very polite and sympathetic, when he visited to talk through my late sister in law’s home valuation. He was informative and answered all my questions. Definitely recommended.

Pamela · 18 October 2024

★★★★★ 5/5

Google

Connor was fantastic from the moment he presented the property. Connor was very professional responded quickly with key information and kept communicating throughout the process. Unfortunately I pulled out of the sale due to going for a bigger property, Connor remained professional and passed a lovely message acknowledging my withdrawal. Highly recommend Connor to help with your house purchase.PositiveResponsiveness, Quality, Professionalism, Value

Sahal · 26 August 2022

★★★★★ 1/5

Trustpilot

Possibly the worst estate agent we have…

Possibly the worst estate agent we have ever had the misfortune to deal with. We bought a property with Darlows and the service was dismal from start to finish. Phone calls frequently not returned, emails often unanswered, promises broken and inaccurate or misleading information provided about the property purchased. Eventually we had to ask local residents for the information we required. Their Llanishen branch was often closed and I was not the only one to decide to drive to the branch after days of trying to get hold of someone. The office was closed when I got there but another lady was banging the door in frustration at not being able to get hold of anyone for weeks on end, hoping someone would come down from upstairs. When they did I found the property we were purchasing still advertised for sale inside, months after having our offer accepted. We both left urgent messages to be contacted but still no one got in touch with me. Staff need better training and customer service needs serious attention.

Julie · 10 October 2025

★★★★★ 1/5

Trustpilot

Brother went to look at flat

Brother went to look at flat. Stinking flat but he said he will paint it etc himself as he was homeless.. pass all checks he was told! Tok a holding money had email today and was told he couldn't have it or money back!! You owe £150 GIVE IT BACKITS HIS NOT YOURS!! WORST COMPANY EVER AND NOT LETTING THIS GO!!

Amira · 17 September 2022

★★★★★ 5/5

Google

Viewed a house on behalf of our daughter and her partner. Louise Gabb was very informative and understanding. She gave us time to look around. She was able to answer our questions and offered to find out more information as well. Louise is also trying to arrange for our daughter to view it herself, if possible. Hoping this will have a successful outcome.

Sue · 14 June 2022

★★★★★ 5/5

Trustpilot

Darlows Pontypridd

Darlows Pontypridd - From day 1 darlows were supportive. Diane was amazing with helping us sell our home and searching with our new home. We wouldn’t be in our new home if it wasn’t for the constant dedication of Jackie. She was absolutely amazing and I’m going to miss her support and friendship we have build over the last 2 months. Thank you so much Jackie you are amazing!!!!

Karen · 9 July 2021

★★★★★ 1/5

Trustpilot

Darlows Merthyr Tydfil are liars and…

Darlows Merthyr Tydfil are liars and ignorant! I reserved a plot at St Tydfils Grove, in October 2021, in fact 2 years today! Anyway, there were a succession of delays, plus a mysterious succession of project managers, of whom the INITIAL contact was good, however it became aparent very quickly, that along with the delayed scheduled building work, that also I was being completely ignored, as they don't answer the phone when they see your number on the office phone, then it would be transferred to their parent company, Spicehaart. But even they were very slow for about a year, as the constantly different telephonists took my complaint, which was laborious in the end, as they didn't seem to have a clue about ALL my previous telephone calls/emails. However, luckily for me, but unluckily for them, I keep digital notes of EVERYTHING, even the name, date and time of my conversation. Anyway, in the end I had to start a complaints file with Resolver, in which I attached the vast majority of of my countless emails, plus digital notes of all the times I have phoned to complain, plus the transcripts of the Live Chat conversation I had on the Darlows Merthyr Tydfil website, in which they were obstructive, trying to make out they didn't know who was the Branch Managers Superior was, until I said I was including them in my complaint also. I done this on a Sunday afternoon, and surprise, surprise, the ignorant manager at Merthyr Tydfil Darlows, was trying to ring me first thing on Monday morning, plus he'd sent me an email straight after with an attached Reservation Refund Form. I had emailed him 3 days previous, which was a massive email of me complaining about him lying to me, when he told on a telephone call on the 6th December, 2022, that the solicitors will have everything sorted by the beginning of January(2023). Then no contact whatsoever, until I emailed the Branch manager on 29th June 2023, which again he ignored! And I know if I hadn't started a complaints procedure via Resolver, which I have to say was a very easy and simple process. Funnily enough, after completing and returning the refund form, yes, you've guessed it, complete SILENCE! Anyway, I had to go back to Spicehaart, and luckily, a Mathew initially, then Claire, Finally got me my refund! It was just short of 2 years after paying it! I didn't give surnames, but suffice it to say they are very high up at Spicehaart! There is a reason why Darlows Merthyr Tydfil only have 41% ONE STAR REVIEWS on Trustpilot. I cannot speak for other branches, as I've never used them. And I didn't choose Darlows Merthyr, I chose St Tydfils Grove, which unfortunately they were the estate agents. P. S. The date assigned for when this all started is incorrect, as it only let's you go back twelve months previous, it was actually 14th October 2021, not 2022.

Richard · 14 October 2023

★★★★★ 5/5

Google

Just like to say thank you to everyone at Darlows all staff were helpful at all times always kept me informed of what was going on and Neil and jo who helped me get through a few things cannot fault the people all were very helpful through out she sale of my property and the purchase of my new home for which I am happy with and thanks to John for organising my mortgage thank you xx

Helena · 15 June 2018

★★★★★ 5/5

Google

We were helped by Louise Gabb who gave us a viewing of our property of interest, was very helpful in addressing our questions, and was easy to reach and communicate with over the process of making an offer. I was very impressed by the professionalism of this service and Louise in particular.

Thomas · 14 June 2023