Darlows Cardiff reviews

★★★★★ 5/5

Google

Very pleased with the efficiency of the service from Darlows, their agent Adam Robjohn was on time and in complete command of the information. More impressive for us, was that Adam had the very good sense to let the vendor sell the house. Not that he was reticent when he had something useful to add but he judged when to speak and when to stay quiet very well.

Phil · 10 June 2022

★★★★★ 5/5

Google

Emma Jones has been amazing in helping us search for our first house. She understood exactly what we were looking for and nothing was too much. Emma informed us immediately of any new properties coming on the market and with her knowledge of the area and market was able to answer any queries/doubts we had. Although we had no property to sell and haven't experienced Darlows from a selling point, due to Emma's professionalism and personable personality I would have absolutely no hesitation using them again to both buy and sell.

JO · 26 October 2019

★★★★★ 5/5

Google

Emma has provided a quality service and we are very happy with how she has been dealing with our property search. Although we have not found anything to date, Emma has been very responsive, proactive and assisting and we could not be more pleased with this. This is the best service we have received by far compared with other competitors. We thank you very much and Darlows should be proud to have such a talent working for them.

Ryan · 10 June 2020

★★★★★ 5/5

Trustpilot

Top marks for customer service

We are so pleased with the fantastic service provide by Emma. She found us the right flat in less than a week and the communication with her was excellent. Every question and doubt we had was answered promptly and efficiently. Moving out and finding a new place to live can be very stressful, she guided us through the whole process nicely and in a very professional way that we did not feel stressed whatsoever.Thank you so much Emma. Juan & Mario

Juan · 7 July 2019

★★★★★ 5/5

Trustpilot

Lily has been exceptionally helpful and…

Lily has been exceptionally helpful and always responsive, she's proactive with maintenance and goes above and beyond to keep our home in perfect shape.

Ayodeji · 28 January 2026

★★★★★ 5/5

Google

A big thank you to Emma Jones, Rumney Branch. Emma has helped my family with a very delicate/sensitive house sale. Always being so understanding and helpful. Whenever I have contacted Emma Jones she has always responded to any queries within no time. Her customer service level is of top quality. I would highly recommend Darlows Estate Agents, especially Emma Jones. Thanks so much EmmaPositiveResponsiveness, Quality, Professionalism, Value

W2s · 14 June 2022

★★★★★ 5/5

Google

Shauna has been an absolute delight in conducting viewings. As first time buyers this is all very daunting and she has been an absolute star. Very keen to get to know us personally, figure out what would work for us and has at no point been pushy or made us to feel like we are wasting our time. If you are in the market to buy in St Mellons/Rumney, you would be hard pushed to have a better agent at your side.

Spike · 11 June 2019

★★★★★ 5/5

Google

After selling a property through Rhys and his team 10 years ago and experiencing flawless customer service we decided to sell our current property again through Darlows. Rhys remembered us from 10 years ago and that, to me, says alot about customer care. Once again we have received an excellent experience, we've been kept fully informed through every aspect. I must give a heartfelt thanks to Emma who has been amazing. She is friendly, helpful, knowledgeable and professional and been there for us every step of the way. If we sold another property in the future I would definitely return to Darlows, Rhys, Emma and the team. I can't thank them enough.

Debbie · 11 June 2019

★★★★★ 5/5

Google

We worked with Emma from Darlows on the selling of our home and the purchase of our new property and would highly recommend her. At every stage Emma was friendly, knowledgeable and supportive which really helped to take the burden off. She kept us in the loop so we always had the right information at the right time which greatly aided our decision making and negotiations. We would definitely work with Emma and the Darlows' team again in the future.

David · 11 June 2019

★★★★★ 5/5

Google

Emma Jones has been amazing in helping us search for our first house. She understood exactly what we were looking for and nothing was too much. Emma informed us immediately of any new properties coming on the market and with her knowledge of the area and market was able to answer any queries/doubts we had. Although we had no property to sell and haven't experienced Darlows from a selling point, due to Emma's professionalism and personable personality I would have absolutely no hesitation using them again to both buy and sell.

JOSEPHINE · 11 June 2019

★★★★★ 5/5

Google

I have to say, the service I have received from Darlows Estate agents in Rumney has been excellent. Viewings always ran on time, the advice has been really helpful and the agent (Shauna Broad) especially, was incredibly attentive to my criteria. Communication has been excellent and I feel like I have been looked after very well by Shauna and the Darlows team. The financial advisor (Tara) was also really clear when explaining mortgage options and the processes required. I felt in really capable hands through the whole process.

Laura · 11 June 2019

★★★★★ 5/5

Trustpilot

Super Efficient

What a pleasure it's been doing business with Darlows Estate Agents in Merthyr. We used them to find a tenant for my Mum's house recently and ongoing we are using their property management service too.They were super-quick at finding a tenant for us and within a couple of days, they'd checked out a prospective tenant and the deed was done! It's only been two weeks between enquiring and a tenant moving in. So much faster than any other estate agent we've ever used.Oliver and Nicole were easy to work with and I honestly can't sing their praises enough.

Kathryn · 7 June 2019

★★★★★ 5/5

Google

Bethan Powell has given an excellent service. She had arranged an offer for my father’s house within a few days. She has continued to keep me ‘in the loop’ as to what is happening, especially as I live a distance away. She was quick to respond to phone calls and emails and has always conducted herself in a very professional manner. Thank you Bethan!PositiveResponsiveness, Quality, Professionalism, Value

DiCol · 10 June 2022

★★★★★ 5/5

Google

I previously sold my house with Emma Jones @ Darlows in Rumney , Cardiff. We are now in the process of selling again and without any hesitation we are back with Emma and Darlows. I cannot speak highly enough of the professionalism that i experienced through the whole process. Emma was very proactive and self motivated and her knowledge was very evident. I would not hesitate in recommending Emma Jones and all the staff at Darlows .

Philip · 10 June 2020

★★★★★ 1/5

Trustpilot

AVOID - DO NOT RENT WITH DARLOWS

AVOID - DO NOT RENT WITH DARLOWSDarlows are a truly shambolic agency, and would never recommend anyone buying or renting through this agency. The way that this agency treats its clients is appalling - DO NOT RENT WITH THEMMoving out/Deposit money-> Huge delay in returning deposit money-> Huge delay in writing reference for our new tenancy in Manchester which caused major delays on the other end (We moved in 3 weeks later than expected due to your agency not completing this reference, meaning I moved in the night before starting my new job).-> Nobody ever answers the phone, even after people have left voicemails saying that it's urgent we speak to someone-> It shouldn't have to take me saying I am happy to take them to a small claims court to finally get a response (in 2 minutes) from them-> The moving out information was sent to us at 6pm the night before our tenancy was due to end-> The deposit deductions were suspiciously 1/3 of the initial moneyCommunication with the team-> Under 24 hours notice when contacted for viewings the next day, usually the morning of-> Any phone calls we would get from the team would always be at the end of the day so we couldn't contact them that day, and then no one would pick up the following day-> Maintenance issues - had to wait ages for anyone to respond to issues, eventually we started reporting all of our maintenance issues privately through the flat's contractor - a lot of people don't have this luxury so would have to deal with absolutely shocking service (When the agency did respond, it was never with a maintenance person coming out to look at it themselves, but normally "Have you tried turning it off and on again?")-> The service is absolutely shocking, the team are rude and blunt and spoke to me like I was a child on the phone-> I've noticed that even though you don't answer the phone or reply to emails, you are very quick to negate any negative reviews online-> When your agents came around to show people around the flat for viewings, they knew NOTHING about the property and were claiming that our furniture was part of the flat and wanted to give it awayIssues with the property itselfThis property should NOT have been advertised as ready to move in when myself and my partner moved in.-> The electricity meter (for the entire property, not just the flat) is downstairs in a building site - this is a health and safety issue due to uneven flooring, machinery, and harmful dust/chemicals, this was also locked/boarded up on a number of occasions, leaving us without electricity and no way to top it up-> There is no internet port for the property - luckily we hadn't signed up for a minimum 18 month broadband contract at the time-> There are holes in the floorboards in the bedroom and kitchen - sometimes dust from the downstairs building site would come through, they felt very flimsy and unsafe-> The locks for the front door, and flat door, each broke a couple of times, leaving us trapped inside the property (we managed to luckily fix this issue ourselves, but can only imagine how this affect a vulnerable person)-> The curtain pole fell off entirely on its own accord, leaving cracks in the wall - could have been dangerous if someone was underneath it-> When there was heavy rain, we could see leaks in the walls/ceilings-> Due to the nature of the building site downstairs, there were a number of holes leading to the kitchen from cracks in the floorboards and gaps in the wall downstairs - This led to a mice infestation, when this was brought up with the agency (and a rent discount/refund was requested) there was no response from the team, and when they finally got back to us we were treated like it was entirely our fault with no mention of financial compensation-> This also impacted my mental health and led me to have several panic attacks due to the mice in the kitchen-> The bedroom in unbelievably tiny, and I think it is appalling that you feel like you can advertise it as a 2 bed flat for over £1000 pcmMyself and my partner have been nothing short of disappointed and appalled with our year spent with Darlows. What should have been a wonderful first living experience with my boyfriend ran in parallel to nightmare after nightmare with the property itself and with the agency.

Zoe · 10 January 2024

★★★★★ 4/5

Trustpilot

Darlows for first time landlords…

I am using Darlows as a first time landlord, renting out my home, so no business scale. I have so far enjoyed a pleasant experience and the staff at Albany Road have been professional in their approach. I am yet to discover how our collaboration is going to work out long term, and, if needed, navigate through landlord challenges together, however I am pleased about the marketing and beginning of tenancy. There were only a few minor hiccups, such as information lost in communication and I sometimes got the impression that perhaps there is a great volume of work imposed upon a small workforce, but every issue was addressed promptly and professionally. One positive point is that throughout the process I got to meet and speak to three of their team including the manager, which is pretty much the entire branch.

Serban · 22 February 2019

★★★★★ 5/5

Trustpilot

Darlows Albany Road

I had a home visit with Sam McAllister and straight from the off Sam was friendly and polite. I explained that there was some work being done inside the property which wasn’t a problem at all. Sam was really happy with the standard of work being done and has passed on his view that all work is of high standard! I would have no problem with Sam coming back at a later date to get some progress/updated photos when more work is complete.

Kyle · 7 February 2019

★★★★★ 5/5

Facebook

definitely recommend darlows bought our 1st house with them 10 years ago and bought our 2nd home with darlows rumney Shauna was extremely helpful in both helping us to buy and found us the perfect family home and with helping push along the sale of our other house with another estate agents as they were not doing what they needed to get the sale through quickly so we could move into our new house. cannot thank rumney darlows enough because everyone we spoke to were amazing but big thank you Shauna for helping us find our dream home x

Claire · 28 January 2019

★★★★★ 5/5

Trustpilot

Sophie from renewals was brilliant

Sophie from renewals was brilliant, her cheerful voice on the phone when sorting our tenancy renewal. She rang our landlord straight away telling him our intention to renew and we received our documents to sign straight away. Thank you Sophie , very professional and efficient.

Tracey · 23 February 2024

★★★★★ 5/5

Google

I would like to say that i have received excellent service from Darlows and in particular Shauna Broad. She has gone the extra mile and each time i have called or made a visit, Shauna has given me the information i need to progress forward. It is important to stay up to date and informed and Shauna takes the time to call or email with regular updates and important information. A real credit to the company.

Sajid · 10 June 2020

★★★★★ 5/5

Google

We had no clue what we were doing Buying our first home but Emma jones from rumney branch has made it easy and stress free we would never have found our property if it wasn’t for Emma she has been very helpful every step of the way and would definitely recommend to anyone who is looking to buy a propert, also massive thanks to Tara who got us our mortgage deal who also made the process simple and stress free

Richard · 13 June 2018

★★★★★ 5/5

Google

I am currently buying my first home with Darlows all thanks to Emma. She was the only estate agent who really showed interest in helping me find a house. She emailed me with houses followed up with phone calls and offered other suggestions. My circumstances changed at the begging of the year and Emma found it no problem at all in adapting and finding the prefect house. She introduced us to Tara who is a mortage advisor at darlows and found us a great mortage. They work well together to ensure we had the best price on everything. Great team work, very efficient and a pleasure to do business with! Thanks guys! X

Caronwen · 11 June 2018

★★★★★ 5/5

Google

Having received an inheritance we decided to invest in a flat in Cardiff. We looked first on Rightmove and found a good possibility, so rang Darlows to arrange a viewing. Emma Jones answered the phone and when we explained our plan she was most helpful and efficient, immediately suggesting a second flat we might be interested in. Within three days we had viewed three flats in a single afternoon, made an offer on one, and had it accepted. The whole process was made very easy by Emma's expert knowledge of the Cardiff property market. She was able to advise on both property purchase and the rental potential of different properties, so we were able to buy the right flat for our purpose. Whether you want to buy-to-let, find a family home, or are a first time buyer I am sure you will find Emma's expertise very helpful. Thank you Emma!

Pamela · 11 June 2018

★★★★★ 5/5

Google

I’ve just purchased my first property through this estate agents. I dealt with Emma Jones, who is based at this branch. The service I received has been excellent, Emma has been great in helping me with my purchase and dealing with the issues that arose during this process. I don’t know how I would’ve purchased this property without her help. Purchasing a house isn’t the easiest process, but it’s been such an easy and stress free process for me and that’s thanks to Emma and the service I received. I highly recommend this branch and Emma to anyone looking to purchase a property.

Scott · 11 June 2018