Darlows Cardiff reviews

★★★★★ 5/5

Google

Kristie Simmons recently showed me round a house in Cardiff, as a developer I view countless properties each week. Kristie is one of the most competent and friendly agents I have come across and is a real asset to your company. Following the viewing I placed an offer and will definitely look to use Darlows services again.

James · 12 June 2022

★★★★★ 5/5

Google

We are currently in the process of selling a property with Darlows Albany Road branch. Hannah Moss has been a pleasure to work with in this process, excellent communication, always responsive and highly professional. Hannah's kept us informed every step of the way, helpful when we've needed advice and achieved our desired asking price. Highly recommended!PositiveResponsiveness, Professionalism

Nigel · 12 June 2022

★★★★★ 5/5

Trustpilot

Great experience!!

Me and my girlfriend are first time renters and was very hesitant at the start however darlows made the experience extremely easy and effortless. Ollie the estate agent has been a huge help getting answers as quick as possible and super polite towards me and my Girlfriend. Really good work ethic!! If anyone else is a first time renter and is worried about the process then I would highly recommend Darlows.

Harry · 5 November 2025

★★★★★ 5/5

Trustpilot

Helpful and informed

My wife and I have been looking for a property to rent and the team from Darlows have helped us find one. Raphael is the great agent that presented us with a wonderful property and answered all our questions. Thank you for all your help.

Adrian · 17 July 2023

★★★★★ 5/5

Trustpilot

Albany Road Darlows

As a new client, I cannot express enough how pleased we are with the quality of service. Michael's proactivity in the initial contact and subsequent follow ups impressed us and Emma's efficiency, together with the online technologies/platforms, meant a seamless service despite the complications of lock down. Emma has been our main point of contact and lead negotiator since and is a great asset to the team.

Laura · 4 May 2020

★★★★★ 5/5

Google

We received exceptional customer service from Darlows.They are wonderful people and professional in all their dealings. Shopie Peake and Lauren Keirle was very helpful to us.Our tenancy deposit was refunded to us as at when due.Many thanks to you all.

Chima · 14 November 2023

★★★★★ 5/5

Google

I highly recommend Darlowa Estate and Letting Agents. Amazing service! Though I never had any issues with the property, recently had a toilet blockage. I spoke to Gareth Coleman from Property Management in Albany and he sorted the issue in a friendly and professional manner. He always got back to enquires straight away and got the water works done quickly. Thanks Gareth.

Sarah · 12 June 2021

★★★★★ 5/5

Google

Sophie from Darlows has been superb from start to finish! Sophie is very prompt with her replies and also very friendly! Can’t thank her enough for making everything go with ease.

Tom · 12 May 2024

★★★★★ 5/5

Google

Darlows Agency has been managing the letting of my flat for 4 years. My personal agent Lauren Keirle is absolutely brilliant: she always handles my queries quickly and efficiently. Highly recommended!

Orsolya · 10 May 2024

★★★★★ 5/5

Trustpilot

Amazing service from darlows

I was in search of a house for my family and I saw darlows on the market I got a viewing with Mike,he was so nice with all the process involved in getting my house.Moved in already.Thanks Mike will definitely refer anyone I know to darlows.Thanks

Henshel · 29 April 2023

★★★★★ 5/5

Google

Chloe Makin has been extremely helpful and is consistent in communication, keeping me up to date with the latest properties of interest for investment.

Lisa · 20 August 2024

★★★★★ 5/5

Google

Thank you Lauren keirle for dealing with our request so efficiently we are very impressed with your service. Many thanks Matthew

Julie · 3 October 2024

★★★★★ 5/5

Trustpilot

Joan Davies

Joan Davies was here in the property this morning and she was so professional and checked everything and noted down everything that was not working and followed up with the landlord for improvement. It was such a good visit to know how we have been fairing on since we rented the house. Good job

Gabriel · 11 September 2024

★★★★★ 5/5

Trustpilot

Landlord feedback

We found Michael, Emma, Tristram and the team at Darlows efficient and helpful at all times. Emma, who led the letting, was particularly helpful in achieving a smooth let.Against other letting agents that we have used, we have found them the best so far, and are transferring other properties to them.Darlows Portal appears to be a useful on-line facility for property requests, actions and documentation.

KT · 4 February 2020

★★★★★ 5/5

Google

Tim valued our property he is very professional, also very friendly and easy to speak with. He gave invaluable and honest advice. Thank you Tim it was a pleasure to meet you.

Eirwen · 13 March 2024

★★★★★ 1/5

Trustpilot

Complaint Regarding Unprofessional Conduct by Darlows Estate Agency

I am writing to express my profound dissatisfaction with Darlows Estate Agency, which I consider one of the most unprofessional agencies I have encountered. As an investor, I had an offer accepted in November 2024 for a property advertised as a studio in Ferry Court. What followed was an exceptionally frustrating conveyancing process, marked by significant delays and poor communication from the vendor, their solicitor, and Darlows. The conveyancing process took nearly seven months to reach the point of exchange. During this period, the vendor, their solicitor, and Darlows were consistently slow to respond, requiring me to send over 100 emails to chase progress. At times, the vendor’s solicitor failed to reply for weeks or even months, causing unnecessary delays. Conveniently, by the time we approached exchange, the tenant’s fixed-term tenancy had expired. Under Welsh law, this allowed the tenant to remain on a rolling contract, which was contrary to my interest as an investor, as my offer was conditional on purchasing the property with a fixed-term tenancy in place. I explicitly requested that Darlows liaise with the vendor to ensure the property was either transferred with a fixed-term tenancy (as agreed in November 2024) or delivered vacant. In an email sent via the Darlows agent on 4 June 2025, I was assured that a tenancy agreement would be reinstated on the day of completion. Based on this assurance, I transferred all necessary funds. However, when the time came, the vendor and their solicitor denied any such arrangement, leaving me with the unacceptable option of accepting the property with a tenant on a rolling contract. This would have exposed me to the risk of a six-month tenancy continuation and the potential need for legal action to evict the tenant. The sudden responsiveness of the vendor’s solicitor, who began replying to queries within hours once the fixed-term tenancy neared its end, contrasted sharply with their earlier delays. This pattern of behaviour, combined with the failure to honour the agreed tenancy terms, represents a serious breach of trust and professionalism. I am deeply disappointed by Darlows’ handling of this matter and their failure to ensure clear and accurate communication throughout the process. Very conveniently the same property has been advertised straight away on same day (today - 26/06/2025 after wasting my 7 months)

Sid · 26 June 2025

★★★★★ 5/5

Google

Darlows Albany road office is cozy and their listings are great. Lauren Keirle was of great help, going out of her way to ensure all my queries were answered. Thanks to the team

Fausat · 12 February 2024

★★★★★ 5/5

Google

Hannah and Connor were awesome - we had a really good experience with them both and even though we didn't go with the property in the end their communication and openness was warmly welcomed at quite a crazy time to be buying - would recommend both of them as the service was brilliant.

Sam · 12 June 2022

★★★★★ 5/5

Trustpilot

Tenancy Extension

Lauren Keirle has been helpful for my tenancy extension process , explained well, lead good negotiation to benefit both sides , prompt response on queries etc. made really comfortable completing the whole process easy and simple. A. Joseph.

Antu · 18 October 2023

★★★★★ 5/5

Google

Krystle Davies is very professional , friendly really helpful. Had a smooth viewing experience with her. 👍 …

Oghenekevwe · 3 November 2024

★★★★★ 5/5

Google

I had a viewing Annuja James today ; she was very professional and knowledgeable. Definitely a credit to the Compahy

A · 15 March 2026

★★★★★ 5/5

Google

Highly, highly recommend Darlows Cardiff. Their property management team is amazing . My special thank you to Sophie Peake 😊you have made contract renewal stress free, quick and easy to signed contract 🎉 Thank you so very much! …

Uzma · 15 September 2023

★★★★★ 5/5

Google

Raphael was well presented and welcoming. He had very good knowledge about the property and was able to exhaustively answer all my questions. I was very pleased with the property and I look forward to moving in! Highly recommended!!

Mascia · 15 September 2023

★★★★★ 5/5

Google

The team at Albany Road have been absolutely fantastic! After months of looking for a house Jodie went above and beyond to help find us our perfect home. We then dealt with Sarah and Hannah who were great in getting our offer accepted and kept me and partner in the loop at every stage! Such a friendly and helpful team, cannot recommend enough!!

Emma · 12 June 2020