Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleDarlows Agency has been managing the letting of my flat for 4 years. My personal agent Lauren Keirle is absolutely brilliant: she always handles my queries quickly and efficiently. Highly recommended!
Thank you for your kind review for Lauren, She is always happy to help. Thanks, Cardiff Property Management.
5/5
TrustpilotAmazing service from darlows
I was in search of a house for my family and I saw darlows on the market I got a viewing with Mike,he was so nice with all the process involved in getting my house.Moved in already.Thanks Mike will definitely refer anyone I know to darlows.Thanks
Thank you so much, Henshel for your kind words for Mike in Lettings and his fab service. Have a great weekend!
5/5
GoogleChloe Makin has been extremely helpful and is consistent in communication, keeping me up to date with the latest properties of interest for investment.
Thank you for leaving a lovely review for Chloe. She is always happy to help with anything sales related! Many thanks, Albany road sales
5/5
GoogleThank you Lauren keirle for dealing with our request so efficiently we are very impressed with your service. Many thanks Matthew
Thank you for your kind words for Lauren, she will be happy you are pleased with her service. Thanks, Cardiff Property Management.
5/5
TrustpilotJoan Davies
Joan Davies was here in the property this morning and she was so professional and checked everything and noted down everything that was not working and followed up with the landlord for improvement. It was such a good visit to know how we have been fairing on since we rented the house. Good job
5/5
TrustpilotLandlord feedback
We found Michael, Emma, Tristram and the team at Darlows efficient and helpful at all times. Emma, who led the letting, was particularly helpful in achieving a smooth let.Against other letting agents that we have used, we have found them the best so far, and are transferring other properties to them.Darlows Portal appears to be a useful on-line facility for property requests, actions and documentation.
Hi Kt, we are very happy to have provided you with such a positive experience! We hope to continue the great service. Best wishes, Darlows Albany Road (Lettings)
5/5
GoogleTim valued our property he is very professional, also very friendly and easy to speak with. He gave invaluable and honest advice. Thank you Tim it was a pleasure to meet you.
Thank you for leaving Tim such a lovely review.
1/5
TrustpilotComplaint Regarding Unprofessional Conduct by Darlows Estate Agency
I am writing to express my profound dissatisfaction with Darlows Estate Agency, which I consider one of the most unprofessional agencies I have encountered. As an investor, I had an offer accepted in November 2024 for a property advertised as a studio in Ferry Court. What followed was an exceptionally frustrating conveyancing process, marked by significant delays and poor communication from the vendor, their solicitor, and Darlows. The conveyancing process took nearly seven months to reach the point of exchange. During this period, the vendor, their solicitor, and Darlows were consistently slow to respond, requiring me to send over 100 emails to chase progress. At times, the vendor’s solicitor failed to reply for weeks or even months, causing unnecessary delays. Conveniently, by the time we approached exchange, the tenant’s fixed-term tenancy had expired. Under Welsh law, this allowed the tenant to remain on a rolling contract, which was contrary to my interest as an investor, as my offer was conditional on purchasing the property with a fixed-term tenancy in place. I explicitly requested that Darlows liaise with the vendor to ensure the property was either transferred with a fixed-term tenancy (as agreed in November 2024) or delivered vacant. In an email sent via the Darlows agent on 4 June 2025, I was assured that a tenancy agreement would be reinstated on the day of completion. Based on this assurance, I transferred all necessary funds. However, when the time came, the vendor and their solicitor denied any such arrangement, leaving me with the unacceptable option of accepting the property with a tenant on a rolling contract. This would have exposed me to the risk of a six-month tenancy continuation and the potential need for legal action to evict the tenant. The sudden responsiveness of the vendor’s solicitor, who began replying to queries within hours once the fixed-term tenancy neared its end, contrasted sharply with their earlier delays. This pattern of behaviour, combined with the failure to honour the agreed tenancy terms, represents a serious breach of trust and professionalism. I am deeply disappointed by Darlows’ handling of this matter and their failure to ensure clear and accurate communication throughout the process. Very conveniently the same property has been advertised straight away on same day (today - 26/06/2025 after wasting my 7 months)
5/5
GoogleDarlows Albany road office is cozy and their listings are great. Lauren Keirle was of great help, going out of her way to ensure all my queries were answered. Thanks to the team
Thank you for taking the time to leave us a google review. Lauren is always happy to help @ Property management.
5/5
GoogleHannah and Connor were awesome - we had a really good experience with them both and even though we didn't go with the property in the end their communication and openness was warmly welcomed at quite a crazy time to be buying - would recommend both of them as the service was brilliant.
Hi Sam, Thank you for taking the time to leave Hannah and Connor such a positive review. We wish you all the best for your move to Cardiff.
5/5
GoogleKrystle Davies is very professional , friendly really helpful. Had a smooth viewing experience with her. 👍 …
Thank you for taking the time to leave Krystle a lovely review. She will be pleased you are happy with their service. Thanks, Cardiff Lettings
5/5
TrustpilotTenancy Extension
Lauren Keirle has been helpful for my tenancy extension process , explained well, lead good negotiation to benefit both sides , prompt response on queries etc. made really comfortable completing the whole process easy and simple. A. Joseph.
Good afternoon Antu, Thank you for your kind words and 5-star review for Lauren in Property Management. Have a fab day!
5/5
GoogleI had a viewing Annuja James today ; she was very professional and knowledgeable. Definitely a credit to the Compahy
Thank you so much for your kind review. Annuja is happy to help wherever she can in your property search. Do keep in touch and we will do the same in order to help you find the perfect property. Kind regards, the Albany Road Sales Team.
5/5
GoogleHighly, highly recommend Darlows Cardiff. Their property management team is amazing . My special thank you to Sophie Peake 😊you have made contract renewal stress free, quick and easy to signed contract 🎉 Thank you so very much! …
Good afternoon Uzma, thank you for your kind words for Sophie in Property Management. We'll be sure to congratulate her on this sweet review. Thanks, Property Management
5/5
GoogleRaphael was well presented and welcoming. He had very good knowledge about the property and was able to exhaustively answer all my questions. I was very pleased with the property and I look forward to moving in! Highly recommended!!
Good morning Mascia. Thank you for your kind words and detailed 5-star review for our superstar Raphael in Lettings.
5/5
GoogleThe team at Albany Road have been absolutely fantastic! After months of looking for a house Jodie went above and beyond to help find us our perfect home. We then dealt with Sarah and Hannah who were great in getting our offer accepted and kept me and partner in the loop at every stage! Such a friendly and helpful team, cannot recommend enough!!
Ms Wilson, thank you for your kind review; we are happy to pass along your comments to the team here at Darlows Albany Road! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
5/5
GoogleThe dealing was professional and well presented. Krystle was friendly and she dealt with us really good.
Thank you for leaving Krystle a lovely review! she will be happy to know you have been happy with her service. Thanks, Property Management
2/5
TrustpilotUnprofessional
Unprofessional, poor communication, although a couple of the agents were very nice people and polite ( the nice people have since left..). Overall I would not recommend selling with Darlows Llanishen. They even have the cheek to keep ringing me about "my property search" when the sale of my flat has fallen through!
5/5
GoogleAnnuja has provided an excellent customer service and also enriched me with good knowledge about purchase.
Kamar, that's great feedback for Annuja. Thank you for thinking of Darlows for your property requirements. Do lean on us for further help with your property purchase. Best regards, the Albany Road Sales Team.
5/5
GoogleThanks Nadia for your help today. I really appreciated speaking to someone knowledgeable who understood my needs and concerns and forthcoming with actions.
Thank you for your kind review for Nadia. She will be pleased you are happy with her service. Thank you, Cardiff Property Management.
5/5
GoogleSpoke to a lovely lady called Sophie regarding a renewal for a property I'm currently renting. Very happy with the speed of the renewal and couldn't thank Sophie enough :)
Thank you Jenna for taking the time to leave me a google review. I am always happy to help in the future Sophie @ Property Management
5/5
GoogleWe sold our flat recently and were very pleased with the communications and regular updating we had from Darlows from the start right through to completion. Lisa Nolan was particularly good in this aspect so a special thank you to her for seeing the sale go through successfully. We would definitely recommend the team at this branch to anyone looking to sell their property.
Dear Mr and Mrs Rasul, it's feedback like yours that really keep us motivated! Thanks again for the recommendation, and have an amazing day!
5/5
GoogleCame into Albany road cardiff branch last Saturday and bombarded poor Nadia with questions about renting a property she was great fair play. Thanks Nadia much appreciated x
We are glad Nadia was able to help with your questions in branch! We are always happy to help and answer any and queries you may have. Property management @ Darlows.
5/5
GoogleNadia has been very professional and so helpful in dealing with our issues with our rental property. And dealt with it very promptly. Thankyou nadia
Thank you for taking the time to leave Nadia a review. She is always happy to help. Thanks, Cardiff Property Management.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
