Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleThe agents are very friendly and efficient especially Mia Patel. She is very accommodating and always happy to answer all our enquiries. Very good experience with Darlows in Albany Road. Thank you very much for all the help, we found the perfect home suited for our little family.
Good Morning Ian, Thank you for your 5* review left for Mia! We hope you have a lovely day! Kind regards, Darlows Lettings Albany Road.
5/5
GoogleRaphael was amazing today, was patient and gave us a good tour of the property. Thumbs up for him.
Thank you for your review for Ralph, he is always happy to help. Thanks. Cardiff Lettings.
5/5
GoogleThanks Joe for excellent service and quick respond to our query which was solved efficiently.
Thank you Nicole for your great feedback, Joe is always happy to help @ Property management.
5/5
TrustpilotGareth Lewis went totally above and…
Gareth Lewis went totally above and beyond the call of duty when he took our case on. He was always there to smooth the way when we were buying a house from Darlows. I would not hesitate to employ Darlows to sellespecially when their staff really make you feel important. Gareth really deserves a pat on the back. Thank you.
Dear Vicky Davies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. Darlows Caerphilly estate agents
5/5
GoogleMike has been really helpful from the get go. I’m really happy with my new flat and appreciate all the help thank you! :)
Thank you for taking the time to leave Mike such a lovely review. We are pleased to hear you are happy with your new flat. Lettings team @ Darlows.
5/5
GoogleLauren Keirle has been a thorough professional and very helpful by providing me with regular updates and answering queries swiftly regarding my rental agreement.
Thank you for your kind review for Lauren. She is always happy to help. Thanks, Cardiff Property Management
5/5
GoogleSophie has been more than helpful, always responding promptly to emails and supportive over the phone. Darlows has a really great team on board.
Thank you Karolina for leaving us a google review. We are happy to hear the team are great! @ Property management,
5/5
GoogleMr Max Evans was very helpful I really appreciate his help and the information he provided Faris salman
Thank you for your kind words, Max is always here to help as and when you are ready
5/5
GoogleNadia was extremely helpful with guiding us through all the process and was extremely friendly. Good experience with the property management team
Thank you for your lovely review for you Nadia. She will be delighted to hear you are happy with her service. She is always happy to help. Thanks, Cardiff Property Management.
5/5
GoogleGood experience specially with Sophie (Albany road) who is very friendly and helpful, respond very quick in any situation. Thank you Sophie
Thank you Alex for leaving me a review. I am always here is you ever need anything. Sophie @ Property management.
5/5
GoogleSophie has been extremely helpful and quick to get back to me in resolving any issue I may have with my flat.
Thank you for taking the time to leave Sophie a glowing review. We are always happy to hear from our Landlords @ Property management.
5/5
GoogleRaphael was exception in his approach when he welcomed us to the property. Despite being 20 minutes late he could not do enough for us.
Thank you for taking the time to leave a review. No problems what so ever with you running late, Ralph always factors traffic into time allocations
2/5
GoogleMy experience with Darlows Albany Road has been anything but good. My property was listed with them for around 12 months. They failed to give feedback on any viewings that took place at my property, and when asked about said feedback, I was … More
5/5
GoogleLauren Keirle in Maintenance has been exemplary recently in arranging an extension agreement for us with our current tenants. Thank you!
Thank you for taking the time to leave Lauren a google review. Lauren appreciated hearing great feedback from our landlords. @ property management
5/5
GoogleDarlows are very easy to rent from always prompt too answering emails and especially Thanks to Sophie who helped me and my partner extend our rental agreement so quickly and efficiently. Always a polite friendly service
Thank you so much for your feedback. I am really glad that you are pleased with my service. If you have any queries in the future please let me know and I would be more than happy to help. Sophie @ Cardiff Property Management
5/5
GoogleI had a great experience with darlows. Very prompt with any questions asked either over phone or via email. I dealt with Hannah who was extremely helpful and nothing was too much to ask. Being a first time buyer I didn’t understand a lot of terms and jargon used but Hannah was more than happy to help me out.
Mr Shanahan, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!
5/5
GoogleLauren Keirle in Maintenance has been exemplary recently in arranging an extension agreement for us with our current tenants. Thank you!
Thank you for taking the time to leave Lauren a google review. Lauren appreciated hearing great feedback from our landlords. @ property management
5/5
GoogleI put my house up for sale and within one week was completely inundated with viewings! Thomas made the process completely clear, understandable and relaxed, and was friendly and helpful from the moment we met. I would wholeheartedly recommend Darlows based on my experience to date.
Hi Sally, Thank you for your review on the service provided by Thomas. You have a beautiful home and we are so pleased we have been able to assist in helping you sell. Thanks, Darlows
5/5
GoogleMy experience with buying a property from Darlows on Albany Road has been excellent and I highly recommend them. Sean Cooper on the sales team in particular has been faultless in helping me purchase my property and dealing with any issues, questions or concerns I had.
Hi Paul, Thank you for your 5* review on the service Sean has provided. We are so pleased to be part of your home buying journey.
5/5
GoogleI have received fantastic service from Darlows selling my property . Especially Hannah Moss - Branch Manager who looked after me with real interest and professionalism. Communication was excellent and she has secured a higher than asking price. I fully recommend this company. Many thanks Hannah.
Good Morning Rajma, Thank you for your review . I am so pleased we managed to exceed your asking price and you are happy with the service provided.
5/5
GoogleJust a quick note to thank Lauren Keirle on the efficient and rapid renewal of the tennancy agreement for another 2 years. Thanks!
Thank you for your kind review for Lauren, She is always happy to help. Thanks, Cardiff Property Managemen
5/5
GoogleSophie was great at talking me through the steps of selling my property. As a first time seller she really put me at ease. Will defiantly be recommending her to others!
Hi Mollie, thank you for your lovely 5-star review for Sophie in our Sales Team. Have a great day!
5/5
GoogleVery helpful and informative, providing guidance on areas for us to look at in our move too Wales. Thank you Chloe
Thank you for your lovely review for Chloe. Please get in touch if you require anything further. Thank you, Sales team @ Darlows.
5/5
GoogleI would like to recommend Darlows estate agents at Albany Road Cardiff, and in particular Thomas Wilkinson. Thomas has been fantastic from the initial valuation right through until completion. He has kept me informed all the way through … More
Hi Deborah, Thank you so much for taking the time to leave Thomas and the team such a detailed and kind review. We are so grateful that we had the opputunity to sell your property and it has been a pleasure to work with you. All the best, Darlows.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
