Darlows Cardiff reviews

★★★★★ 5/5

Google

Great experience so far. A Michael Green was very helpful in the beginning getting the property as I was having trouble due to having a dog. Since then my dealings with a Jo Bartlet have been first class.

Michael · 3 December 2024

★★★★★ 1/5

Trustpilot

We're being harassed by phone to extend…

We're being harassed by phone to extend our contract prematurely, but are faced with radio silence by email when we ask them to confirm what our contractual obligations are... they've been ignoring us for a month now. My partner and I work full time jobs so are unable to take their calls, we've told them numerous times that our preferred method of communication is email, but they'd rather bully us over the phone into renewing our contract early.We're happy with the property, but are fed up with the lack of professionalism shown by Darlows. If we decide not to extend, it'll be because we're fed up of Darlows, not because there is any issues with the property.We're not asking for anything out of the ordinary, we just want to know contractually when we need to let them know if we're going to extend the contract and what our options are. Can we move onto a rolling contract or extend for a different length of time? e.g. 6 months.They are ignoring all these questions and are trying to strong-arm us into signing for another 12 months, MONTHS before our contract says we have to decide by.

Ryan · 29 June 2023

★★★★★ 5/5

Google

Excellent service from Sophie for organising my lovely new oven, Sophie keeps you informed of every detail and I especially like how down to earth she is, she by no means makes you feel like a pest when something needs doing and nothing is too much trouble for her . Thanks again Sophie, keep hold of her Darlows, she's a real credit to the company!

Cath · 2 June 2024

★★★★★ 5/5

Trustpilot

Good Service.

Been renting 6 years now with Darlows with Property management.Had great service today regarding my property renewal, Forms sent speedly, signed and sent back to me with the full Contract for my next year of Renting.Thanks Joanne Davies for your help with this.

Anthony · 12 September 2024

★★★★★ 5/5

Google

This review is only about the service provided by Nadia Refae. She has been brilliant during the reletting of our property. She has kept me updated about any work that needed doing. She organised quotes for the work and organised the work to be carried out efficently. At all times she has responded to queries quickly and efficiently with a great manner and sense of humour.

Dawn · 12 May 2024

★★★★★ 5/5

Trustpilot

Jess

Thanks to Jess I'm on the way to purchase a lovely home. I received great communication and can happily report I'm pleased with the service. Jess is a natural with people and leaves you feeling you are in capable hands with Darlows. Thanks

Gez · 9 May 2022

★★★★★ 5/5

Google

Chloe Makin on time and prepared with details of property we were viewing. Very professional and informative.

Alison · 12 January 2026

★★★★★ 5/5

Google

We strongly recommend the Darlows estate agents in Albany road.Their hardwork is very well appreciated throughout our reference procedure especially we would like to thankful to Mia Wheddon Patel who lead the processing,she was amazing.It was really a stressful situation for us to move in to new property as we have been searching for the last three months.Mia helped us alot from the beginning, she responded all of our queries as much as fast she could.Thanks again for all of your help and support

LINTU · 12 June 2023

★★★★★ 5/5

Google

Mike has been really good at answering my questions and it made looking for a house so much easier for my and my girlfriend. I can’t recommend him and this company enough

Ettore · 12 June 2023

★★★★★ 5/5

Google

Nadia Refae has been amazing at dealing with issues at my rental. Always provides updates and calls when promised. 5 star service

Jenna · 12 February 2024

★★★★★ 4/5

Trustpilot

Albany road Darlows

I just want to write that Raphael is the great agent that presented us with a wonderful property and answered all our questions. Thank you for all your help.

Nikola · 30 August 2023

★★★★★ 5/5

Trustpilot

Would like to thank Sophie Peake for…

Would like to thank Sophie Peake for the help and support the past few days with myself and baby moving and dealing with the gas check that needed to be done. You was so understanding and supportive and very patient.. Thankyouu.

Jess · 22 July 2022

★★★★★ 5/5

Google

Raphael was brilliant through the entire process of moving into my new property

Akom · 25 July 2024

★★★★★ 4/5

Google

When I moved into my new place, it was quite dirty (mouldy grout, spiderwebs, hair in the washing machine etc.) and I had to spend a lot of time doing a deep clean. I noticed that there were a few maintenance issues, like water damage in the closet, and reported them immediately. Sara was extremely helpful and arranged for people to come and look at the various issues within a couple of days from my email. I was very impressed with how quickly everything was sorted, and the professional manner in with which Sara acted. The only reason I knocked off a star was the cleanliness of the place before I moved in. They did clean most of the mould but it would have been a much better service if they had deep cleaned as well :)PositiveResponsiveness, Professionalism

Dot · 12 June 2021

★★★★★ 5/5

Google

Lauren.Keirle is very friendly and very much appreciated her way of handling the property issues.Excellent job.Thank You

SUNU · 12 May 2024

★★★★★ 5/5

Google

The contract renewal with Nadia Refae was all done in a very timely manner. Communication was perfect.

Anthony · 12 May 2024

★★★★★ 5/5

Google

Professional service. Hannah was very helpful with any concerns I had. She communicated with me and the vendor and kept the process going smoothly. The best agent that I work with.

KF · 12 June 2023

★★★★★ 5/5

Google

Nadia was lovely! Made us feel really comfortable and listened to us when we wanted to talk about further contract renewal.

Dan · 12 February 2024

★★★★★ 5/5

Google

Great communication, you can feel that they care about you by calling in and sending properties of interest. Kristie Simmons is absolutely amazing. Always polite, full of positivity and really takes care to help me find the property to buy.PositiveResponsiveness, Professionalism

Marek · 12 June 2022

★★★★★ 5/5

Google

Sean showed the property to us, he was polite, accommodating and friendly and answered all the questions that we asked. Hannah has been dealing with the progression of the sale and has been very professional and her communication is excellent.PositiveResponsiveness, Professionalism

Heather · 12 June 2022

★★★★★ 5/5

Google

Sophie has been an amazing point of contact to have at Darlows. From an investors point of view bringing me opportunities frequently. Super friendly and professional!

Joseph · 15 October 2023

★★★★★ 5/5

Google

I have just sold my house with Darlows.... Hannah has been brilliant... Especially as this has been a bittersweet experience as selling my home under difficult circumstances....Hannah has been understanding and kind (taking the selling process at my pace) while showing all the efficiency of getting the job done.. Thankyou Hannah

Ailsa · 12 June 2020

★★★★★ 5/5

Google

I recently sold a property through Darlows and cannot recommend them enough. I mainly dealt with Jodie who was fantastic from start to finish. The communication I received about every aspect of the sale was spot on and she really helped to make the whole process as stress-less as possible. 10/10.

Jack · 12 June 2020

★★★★★ 5/5

Trustpilot

I dealt with a very lovely lady called…

I dealt with a very lovely lady called Jessica jones in the brynmawr branch and i have to say the service she provided was superb. she was very accommodating and very knowledgeable of the property i was viewing. including surrounding areas, she answered all my questions and nothing was to much trouble for her. she answered my questions honestly and was an absolute delight to deal with. she truly is an asset to your business and a lovely lady too. many thanks for great customer service jess .. xx

Claire · 17 April 2023